Burger King
Reviews and Complaints

Drink area had red drink spilled on counter. No catsup in dispenser. No Dr. Pepper in dispenser. 70 percent of tables in dining room were dirty. Visit was at 2:30 in afternoon on Sunday 9th of September. Employees joking around not paying attention. Dining room really needs updating but would look a whole lot better if it were clean. The womens bathroom had a red jelly like substance on the walls and the floor was very sticky.

This past Thursday I stopped at the Burger King on Telegraph between 9 & 10 Mile in Southfield MI around 7:30am. I was told they could only take exact change. I placed my order 2 breakfast sidewiches with cheese and sausage. I get to work and find a bacon & egg breakfast sandwiches. I have been calling the store since Thursday and no one answers the phone. I stopped by the store this evening at 7:35 and was told no store manager was there. I told the cashier I had been calling since Thursday and she told me she just works there. I'm done. I see why McDonalds driveup window line is always long and no one is at the Burger King next door.

I was completely disrespected by the supposed general manager of the Burger King on Wayne and Chelten Avenue in Germantown Philadelphia. I will NEVER step foot in another Burger King as long as I live. Nor will any of my family and friends after I tell them my experience! I was overcharged and when I came in the following day to resolve it I was told unless I had the order nothing could be done when the manager the previous night when I called to discuss what happened and told her I didn't feel like coming right back up there after the king week I had at work when I'm sitting at my table ready to eat and was told I could resolve it in the morning no problem and it wasn't. It was a joke and the woman whom I dealt with was incredibly ignorant!

I went to the store at Destiny USA and ordered my food at the kiosk. I got to the point to pay and I swiped my card and the machine said approved. The main screen didn't change and I never got a receipt. I asked he cashier he said that I had to pay again to get my food. I told him I wasn't paying again because I already had the charge taken out of my account. The manager said she wouldn't do anything for me I had to wait until the end of the night when they closed the card machines. I still have not received a refund and never got any food. They took my money and refused to give me the food I payed for. I will never eat there again and I work in the mall the manager was so disrespectful and even started talking about me as soon as I walked away. I work retail and hat is not customer service she should not be in charge of anything with the attitude she gives to paying customers.

I purchased a twix pie on 9/8/18 at store #13003. The Poe was covered in mold . I took the pie back to your location and people working were kind of rude. They asked me ( and what do you want me to do about it). I told here to please give me my money back she rolled her eyes and went to get the manager. I was very disappointed in the service and the product.

On July 10, 2018 I stopped by your restaurant # 20803 and purchased a Spicy Crispy Chicken sandwich to take back to the office for lunch.
I was pretty hungry so I ate the fries on the ride and took a couple of bites of the sandwich and thought it felt a little strange so I wrapped it back up and went on to work. When I opened the sandwich and looked at it I found out why it felt odd, it was raw. (Photo attached). The receipt says "LET US KNOW WHAT YOU THINK, VISIT WWW.MYBKEXPERIENCE.COM" so I thought that might be a good spot to let BK know my experience. No reply. FYI-Validation Code was FF63234.
I waited a week and didn't hear anything so I thought I would go to the stores website and e-mail address and see what response I received from them. Again nothing.
So I thought as an experiment I'd see if I heard anything from corporate.
I understand that things happen but the lack of any response when they do and someone points it out to them shows some deeper problems.

Me and my husband stopped in at the burger king on south meridian in oklahoma city oklahoma. Went through drive through told them we needed the 2 for $6 whoppers. One whopper was to be without tomato due to a severe allergy to them the other was to be no mayo add mustard due to my husband being lactose intolerant. When we got back to our jobs mine had tomatoes his had mayo. We called the burger king spoke to a manager and told him what the problem was he put us on hold to take orders. He then got back on phone and said that we had to have our food and receipt to get the order remade but we had to return to work so we have the burgers to co-workers since we could not eat them. He told us there was nothing he could do without the receipt and food. We said we were going to contact the district manager and he said go ahead I don't care and was very disrespectful and rude and non attentive to the problem. SO we felt like we wasted our time and money on our lunch break and are very disappointed with the way we were treated at this burger king. My husband even explained to the manager that the tomatoes on my burger could kill me due to my allergy to them and the manager didn't care. Judy Sharp [protected]

Hello,

I just wanted to send you a quick message and let you know I had fallen in love with the number 10 the cheesy chicken and bacon sandwich, until today! On Fridays are my days to go out to lunch and the past few I have went to the burger king on East main street in Springfield, Ohio. I got my chicken sandwich it had an amazing amount of mayo which I love but when I was biting into the chicken it didn't taste good at all. It was just very tough to eat I didn't even eat half of the chicken I just threw it away and ate the rest of my meal. I don't know if the chicken was old I mean it was juicy just didn't taste right to me at all...
Just wanted to let you know...Thank you for your time!

On Friday, September 7th at 10:20 am, at the Burger King on the corner of Barrett Lakes Blvd and Chastain Rd in Kennesaw, Georgia, I was yelled at by a female employee behind the counter. The employees had locked the doors unbeknownst to me and a customer came to the door. I thought it was locked by accident and went to unlock it. The female employee yelled in a very hateful tone, "We have the doors locked for a reason. Don't touch it." I sat down in shock. They did not let the customer inside and made loud comments about why didn't the "woman" go through the drive thru. The doors to the store remained locked for another fifteen minutes. You can imagine how I felt when after being yelled at and being locked in the store. I go to this Burger King often when I have to drop my daughter at the college across the street. I order breakfast or dinner and eat inside. I will never go into this store again. I will take my business to the Wendy's or Arby's close by. Another probably would have called the police when they realized they were locked inside and being screamed at. It is sad that employees like these are allowed to work at a Burger King.

The woman manning the microphone at the Burger King drive thru in Rawlins Wyoming was the rudest I have ever experienced. When she asked me what I want, I first said I had a coupon and she let me know their coupon ability was down and she couldn't accept coupons, so I took a minute to decide what I wanted instead. I picked a meal and asked to add an ice cream cone, she said their ice cream machine is down, I asked if I could add onion rings to my order and she said they are out, I laughed and made a light joke about so many things being unavailable before the weekend hit, (it was Thursday evening, sept 6th, at 9pm)and she went on about how they don't get large enough shipments and are understaffed and a long list of reasons why she was irritated already. I knew the other major fast food spot in town was shut down for a week to move locations and that it was causing more traffic at Burger King and so I tried to commiserate with her as she seemed very frustrated at the situation and lack of support, I asked something about Burger King preparing for this, knowing it would be busier this particular week, she took offense and I tried to respond that I understand it must be frustrating for them, she interrupted in an angry tone and said it has been a frustrating and long day and did I want my food or not? I was taken back by her anger and said speaking to customer like that wasn't going to help the situation at all and she replied that I didn't have many other options (restaurants in our smaller town are sparse) and that I could deal with it or leave. I responded there really wasn't any need to speak to me like that and she told me to just leave, and then alternated between shouting "Bye!" And "leave" at me over and over until I drove away. I was appalled and shocked at her behavior.

Racist action showed by manager at store. Have had problems with her since she was hired now I was asked to leave the store because I was abusive and not to come back. I have been at the store this location for over 22 years I have never had a problem at that Burger King until they hired this girl it is obvious that she does not like white people..

I am from Toledo was in for funeral, Thought I would drive through get some food to take back to Hotel, They gave me pop without ice, I hand him the pop back he poured it downside my new car, Then He never said there was no ice, fries was drop inside the bag never bothered to eat any of the slop, Not only did I learn they had no ice never offered me anything else to replace, I can say I will be sure to avoid that place. Bad service and not a bit friendly.

My husband and I went to the Burger King here in Fernley, Nevada on Fremont Street just before lunch was supposed to start. I ordered a bacon cheeseburger and the burger was completely cold, the bacon was overcooked, cold and stale. I don't know how old the bacon really was. When my husband went to complain to the manager, she said it was their policy to give any leftover bacon to the customers. I wouldn't have fed that crap to a stray dog. When my husband asked her if she would eat bacon like that, she quickly said no. She then proceeded to the back of the kitchen and was loudly making fun of us complaining with the rest of staff...alll of them laughing in front of the other customers! I honestly thought that only the Burger King's in Memphis were awful. I now know that they are all bad. I tried to give Burger King the benefit of the doubt, but I will never EVER set foot in another one again. Not for all the money in the world! 🤬🤮

The burger king in south beach on 5 street a block from alton road the bk close to 395 highway. It has hours that it closes at 1am. Last night, tuesday September 5; my bf and myself arrived in drive thru by bk speaker at 12:54am sat by speaker for 10 mins since car was at window in front of us.

Pull up to window and no employee by drive up window there was a handiman by window not employeed by bk. I asked to speak to manegar, had forgotten his name. He was working at that time and date, he was a younger short in height spanish manegar. I said to manegar, we were here before 1am this sign says bk closes at 1am.

He said no we stopped making food, we dont have any. I said, if u close at 1am why is everything shut down and stop serving. And we left hungry wit no food when we rushed there to be there before 1am.

Please evulate and have the right staff working. This bk if it closes at one and someone arrives by or before 1am bk is still comsidered opened.

Hope you take this matter seriously and have harder more ambitious workers, we value and care to serve and feed people during hours of operation.

I normally get pretty good service here, it was different this time. The smallest bill I had was $100. The drive through person had to go get, what I'm assuming was a manager, to get change. I not only watched him handle the money with food handling gloves on, which I hope to God he changed after, but when he handed me my change, he made the statement "we literally have no Twenty's ($20 dollar bills) left" As if it was my fault that they were out of change.
Disrespectful and rude.

Went to BK on Richmond Ave. in Staten Island NY for breakfast egg sandwich. Could clearly see the cook sweeping up the floor and dumping dirt into a garbage can and handling the can with gloves on. I placed my order and watched that same person proceed to make my order without changes his gloves. He used the same gloves to clean up garbage and prepare my order. Aren't these employee's trained in basic food preparation? I found this to be a disgusting practice. I asked for my money back and left the store in disgust.

I go to this burger king restaurant every morning and don't know if it's them trying to cut the wait time but the hashbrowns are not properly cooked because they usually have a little crunch not a lot and I like that but lately it's mushy not crunchy like always like it's been sitting in oil or not cooked enough please fix this item or re educate the employees on how to cook them please thanks the one I'm talking about is ( 29 FIRST ST PITTSFIELD MASS 01201) thank you

I went too burger king in lowell mass 392 chelmsford st and i had ordered food and a manager name krista took my order and first messed it up and then i repeated my order she was rude got my order and it fell on the floor and she picked it up and still gave it to me . I will never order again from burger king it was highly disrespectful. When i had mention so you going to give me an order that fell on the floor she was yelling and cussing

Hello my name is Dan. I was just at Burger King in Ottawa, IL. I didn't receive a receipt or so I apologize for not having the number or correct prices. I was over charged and given the wrong food. I ordered the 2 meals for $10 both spicy chicken and 2 double bacon cheeseburgers. The order should have been around $15 plus tax but, I was charged $25 something. I didn't think about the price until I had already left and was on my way home. When I got home though I realized the double bacon cheeseburgers were just regular cheese burgers so I don't know if they gave me the wrong bag or just didn't get the order right. The fries were upside down and I got no napkins or ketchup which I asked for. Now I don't know if it is just laziness or they just made a mistake and gave me the wrong bag but, it wasn't that busy so I don't know how the order could of been this messed up. Please I would appreciate it if we could resolve this issue quickly thank you

I order a double whopper meal and I went thru the drive thru I made it home with in 6 min I check my food it only had 1 beef patty I drove up there and went in they remade it I. Check it still was wrong the cook made it wrong 4 times before I ask for a manager that was to busy to come to the front Finally another employee made it but that location needs some real training I'm very upset about when you spendn your money you would think your food would be right