Burger King
Reviews and Complaints

I was visiting the drive thru at the newton, nc burger king. The lady working the drive thru had to ask me 4 times what my order was. Then when I pulled around to the window she acted like she didnt want to take my card. She used 2 fingers to take it, then when she handed it back to me it was wrapped up in the receipt. Also, her shirt was so tight I could see her bra and literally her breast. Actual skin. From where the buttons was to tight and pulling apart her shirt. You have children, elders, ...family's who go in there and eat. Who wants to see that?! Certainly not me. I was disgusted by it. You are there to work, not show your body off. She was rude, didnt say thank you have a nice day nothing. Just, ...here ya go. I know shes a black female manager, worked today. 9-4-18, and it was around 4:10 -4:30pm. I more than likely will not go back to that burger king at all. I've seen a lot of stores where workers are on their phones, .playing with their hair, shirts. Wiping their faces and not washing their hands after. Needless to say I walk out. I hope and pray burger king can do better than this. I already stopped going to bojangles. I'd hate to stop going to burger king as well.

When I go to the drive-thru window and I have paid for my food and I'm waiting patiently for my food and you tell me that I have to pull forward when there is no one behind me you are telling me that I am a relevant that my order is irrelevant that the fact that I have already paid and then waiting patiently for my food is irrelevant I am the customer without me you do not exist without my money your employees don't get paid I'm a relevant customer do not tell me to pull forward with no reason to do so when you do that you alienate the customer and you make them not want to return that being said I work in the restaurant industry I went to school for it and while in school I was taught that the customer in the seed that has paid is the most important customer how is the customer whose not even there yet more important than I am after I have paid and I still have not gotten my food I should be the most important person at that drive-thru window not the person who's not even there you are incredibly disrespectful to the customer with this policy I will not return until it is resolved I very much enjoy your Burgers I think your food is tasting I would like to be able to eat Burger King food again without being disrespected every single time I go there

A salted caramel shake was purchased yesterday on 9/3/18 at 1306 E 71st street Tulsa OK. 2 issues.
1. When shake was handed to me it was not thick. It was very loose for a shake. So I returned it and asked if they can make it thicker. The person who was making it became upset because he couldn't make it thicker, so he threw it in the trash and had someone attempt to make it.
2. I noticed that when I received my shake the 1st and 2nd time it looked nothing at all like the advertisement. Not even close. I even pulled it up online to make sure. The picture that's in the drive through wasn't what I paid for.
So basically it was complete false advertisement. It looked like just a plain regular vanilla shake. No additions to it all. Very disappointed. I included a photo of what it's supposed to look like and what I was served. The reason I'm complaining is because most businesses today are very unprofessional and customer service is horrible. And if no one complains then nothing will change.

The Burger Kings in Arlington TX say they open at 6:00am. But at 7:00am if you can even get anyone to come to the window they tell you come back in half an hour. For a while the BK at 1520 North Cooper was better. But now they have had there drive through coned off for over a week even though they advertise a 24 hour drive through!. If they are not going to open and be ready for service at 6:00am like they claim they need to change the advertised hours. If they are not even going to open the drive through on North Cooper they need to stop advertising 24 hour service. I was moving my default breakfast store from McDonald's to BK. But BK has forced me back to Micky D's by not even bothering to open on time or have a working drive through.

On Sept 3, 2018 at Burger King # 15674 in Corpus Christi, Tx at 7:11 pm this location ran out of Burgers. BURGER King ran out of BURGERS . I ordered a chicken sandwich and asked for ketchup, only to be told they were also out of ketchup. About 3-4 weeks ago this location ran out of chicken. This location is constantly running out of top menu options. This location either needs to shut down or needs an entire management overhaul. Third is completely ridiculous and unacceptable.

Waited forever to receive my food and then when I finally get my food they substituted rolls for sourdough bread and if they told me before I ordered, I wouldn't have ordered the sandwiches that I did. So that really pissed me off, then everything was cool and not hot! I want hot food if I'm ordering something that is supposed to be hot! Then my son informs me that I Forgot to order a shake that he wanted so I went to order that on our way out and we had to wait another 20 minutes...we get that finally and we leave. I get half way home and he discovers a hair in his drink. Totally disgusted he refuses to drink it! I paid$4 for something to go into the garbage... actually most of the food we ordered went into the garbage so I actually wasted $20+ and wasted an hour of my time! I have never been so angry with a fast food restaurant and this is one of the reasons that I don't go to Burger King very often. Everytime it seems like I'm infuriated when I leave.

I ordered 3 egg, ham and cheese croissant meals at the burger king in Hyanis/Barnstable MA at exit 6, Route 6. I got to work and they were wrong so I went back and told them my order was wrong and they said Sorry but we're serving lunch now. Thry had sausage on them which i do not like. I said so what am I suppose to do with this can i get my money back?...They said no but we'll send you gift cards in the mail. I never got my food, my money or the gift cards. This is so upsetting to me because I feel taken advantage of. They took my food so they could have at least given me my money back. I don't remember the exact day because I expected to get the gift cards. They took all my info. So please help me out with this situation.
Thank you!
Lisa Sullivan
73 Lower County Rd Apt 2
Dennisport MA 02639
[protected]

I went to Burger King today and ordered the #1 cut in half no cheese, and a double cheese burger.
The screen did not come up to shoe my order. The girl taking the order asked me to pull up. I pulled up and I asked the girl in the window to make sure there was no cheese on the Whopper as the receipt looked like it said cheese. She said they don't come with cheese so I drove off. Get home there's cheese on it. Drove all the way back and let the counter girl know what was going on and she said you said cheese I took your order and I said no I said no cheese. She gets rude and says ok its no big deal grabs the bag and proceeds to let the kitchen know. I get my order but in the mean time there is a hair on the counter that I point out to her 3 times and she blatantly ignores me. She kind of shoves my order at me turns her back and says have a nice day sarcastically. Correct me if I'm wrong . Is it not extra for cheese? She did not offer to refund me either.

My daughter and I went to bK last Friday
And ordered 2 sausage egg croissants the meals . The whole meal was screwed up .
First both our hash browns had been over cooked.
Second. My coke don't taste like coke . They must of needed to change the syrup .
Sorry to have to complain but we all pay good money when we go out and eat .
But I can say this about the crew at the 16th street Burger King, They said just come on
And stop in talk to a manager.
Thanks Again BK !
Emert family

This Burger King location is so awful I felt compelled to post a review in an attempt to draw attention from their corporate office to do SOMETHING about the management. I have never encountered such an unprofessional staff who obviously hate working there... Nothing but bad attitudes when placing an order inside the restaurant and in the drive-thru. Making a simple request to add or take off anything on your sandwich is completely ignored...And if you point out that they made a mistake, just be ready for an even worse attitude back instead of an apology... God forbid they make an extra effort to read the specifics of the order on the screen...All they do now is throw whatever is sitting out already made in a bag because the loud, obnoxious conversations they are having with the other co-workers is far more important than actual customer service.The last 5 visits I have discovered when I got home, my order was wrong... (wrong toppings/wrong drink) or something was left out of the bag that I paid for. Of course I try calling to complain and no one answers the phone...EVER. My last experience in the drive-thru did it for me... I had one drive-thru worker literally throw my bag of food at me after I looked inside to discover they had given me the wrong order. It took every ounce of my being not to get out of my car and throw everything right back at her. On top of the bad attitudes, rude service and wrong orders...be prepared to wait a long period of time to get your old, cold, soggy food. I stop at this location because of the convenience since it is closer to home but I ABSOLUTELY REFUSE to spend my money there ever again. The staff needs to be trained properly or fired... This place is a disgrace and after skimming through the other reviews online, it looks like 99% of their regular customers are experiencing the exact same thing. Clean the place up...or shut it down.

I went to Burger King on two different occasions, both times I was given the wrong order after spending over $22 bucks or more for the new jalapeno burgers. The first time I went and lett it slide because I didn't feel like driving, I took a financial lost and was given chicken instead. The second time I had to drive back and get my correct order without compensation! They never tried to make the first order right.

Today, 9/2/3018, I just went throught l through the Burger King drive thru. I ordered the 2 for 10, whopper and spicey chicken. When we got home, we weren't even able to finish the first bite, they were, at best, room temperature. The frys were luke warm and the sodas were also room temperature, with a hint of ice. I don't like to complain but it is most definitely a safety concern and my daughter was going to eat this. Last thing we need is to end up in the hospital from food poisoning. I am recovering from a total hip replacement, a week ago, and can not stand long enough to cook just yet so we op-ed to eat out. Also, I work hard for my money, even the $11 I spent tonight, and would rather spend it on things that we can actually enjoy. Again, more importantly, the safety concern. I'm not interested in coupons or vouchers, I rarely eat fast-food, this just happen to be circumstances. I would just like a refund, please and for the issue to be addressed.
Thank you for your time,
[removed]
[removed]
[removed]

Burger King Statesville, NC Broad Street
Here lately it's been very difficult to get good service at the counter to order correct and get the food hot and correct. As well as the staff not being very friendly at times act like it's an imposition sometimes to get their order correct. Constantly running out of soda and ice as well as tea and when you do get those then you do not have the supplies needed to put a lid on sometimes and the area to prepare your drinks are dirty. Not doing real well about keeping the dining room cleanlike the tables. We greatly appreciate any help and getting this Burger King like I have seen others where the food is prepared quickly efficiently hot and correctly. I would recommend having an ice maker placed on top of the drink machine so that would not continually run out of ice. As far as the cleanliness of the dining room and the other areas my recommendation is to have someone designated to do that. I do understand that at times when I'm there there is a truck however that should not be a reason for your staff to be extremely slow and there was only one register. I know there has been large amount of people inside the restaurant and trying to order and taking a very long time to do so and then received the order after. Feel free to contact me my number is [protected] my name is Shawnte Wyrick.

I frequently visit this particular location in Fort Pierce, Fl (Okeechobee Rd close to the turnpike). I was on my way home from work when I stopped through the drive-thru early in the morning to grab some dinner. I was extremely hungry. I ordered a King's Meal Deal and drove all the way home to finally eat. I took a bite of one of the sandwiches I had ordered and almost immediately vomited. The bread was completely and utterly rancid. In fact, it tasted sour like it had actually gotten wet and dried out. In complete disgust, I returned to the same BK location only to be treated very poorly by the woman in the drive-thru (whom had a nasty attitude upon my initial visit this particular morning as well). She looked at me like I was stupid or that I had been lying. I had to PHYSICALLY open the sandwich and tell her to smell it. The replacement order I recieved was just as tainted. Sincerely, a confused consumer.

On Sept 2, 2018 @ 10:47am I went through the drive thru at the Burger King in Michigan City, Indiana. I ordered off the breakfast menu and the lid on my lg coffee was sticky, & gross because something had been previously spilt on the outside of it! I asked to have the lid replaced and when I got home, I looked at the inside edge of the lids and it was sticky & gross just like the first one! I called and told them of the gross, nasty, sticky coffee lids and the person that answered the phone would only say "Oh I'm sorry" & "Sorry that happened to you" before hanging up. Also from the taste of my COLD hashbrowns, the fryer oil needs to be changed too. It's a shame how "gone down hill" this Burger King has become because it USED to be clean & very nice. I guess I won't be eating from THIS Burger King anymore!

At 9.30pm on Saturday 1st September we, as a family visited your restaurant 12491 State Road 535 Orlando Fl 32836. My daughter had virtually finished her meal when she tipped the rest of her fries out of their container to find a fried cockroach! The cashier seemed appalled and then called for a senior member of the team. A lady dressed in black come to the counter and wasn't fazed one bit and asked me if I wanted more fries. Unfortunately, eating anymore food from your restaurant was the last thing on my mind. We threw the rest of our food away and left immediately. I hope you can investigate this matter further.

My name is Brian Decker and me and my wife stopped in to eat a the Burger King located at 3102 Taylorsville Rd in Statesville NC. Around 1400 and 1430 And my experience was not up to par as it has been in the past. The crew was nice and the service was quick but the food was lousy.
I ordered 2 Jr Whopper with cheese meals, and that's where it goes south. The drink machine leaked water after despencing ice and the ketchup despencer was completely out. Infact another customer complained bout the ketchup despencer being out and it had yet to be filled while eating my meal and when I left it still wasn't filled up but my cheif complaint was or o should say is the meal it's self first off the burgers were barely warm and wouldn't even melt the cheese that was on them. The Jr Whopper with cheese was not even fresh they tasted like they were bout an hour and a half old. Neither the fries nor the onion rings were hot either. I have never in all my life experienced bk this crappy and because of this experience today which will be the second time I will not be eating bk for a while sincerly a former Navy veteran .

The service in Burger King was awful. One of the employers misunderstood my order, and when asked if they could change it, they promptly ripped it out of my hand and threw it away. They began yelling and repeatedly getting mad over their own mistake. They reluctantly fixed my order, but the rudeness and inconsideratness was intolerable. will never come back

Approximately 20 minutes ago, September 1, 2018, 1203 a.m., store # 7066, Jacksonville Florida I ordered 2 whoppers cut in half. The order was wrong 3 times. They kept giving me someone else's order. Asked if I could get courtesy fries for the extended wait and did not gget tgem or a soda. I was asked why I thought they should do anything for me. I didnt even ger a receipt.

On Friday August 31st, I went through drive thru and ordered $50 worth of food. I pulled up to the window and as I was waiting I watched the manager play with her hair and touch her face and then mess with the food. She did not wash her hands once. That is completely disgusting! They pulled us forward and we waited another 10 minutes for our food. When I got home the order was made wrong and our cheese sticks were over cooked. They were nasty. The sandwiches looked like they were slapped together.