Burger King
Reviews and Complaints

The burger king in Port Orange, FL on Dunlawton and Nova. Store # 3926. Found black funk in my daughters drink cup from them not properly cleaning the soda machine. It was absolutely disgusting and whoever runs this store needs to be trained again. I will be calling corporate and the health dept first thing. It makes me wonder how many people have gotten sick from eating here.

BK on Portage Rd South Bend IN 46637
Gave our food to person in front of us. Tried having us pay for a different order. Rang our order up again, gave us a totally different total that was more than the original. We paid, got our food, and the receipt on the bag had our original total on there. We paid more money for no reason. My boyfriend bit into a chicken fry and bit down on a HUGE piece of bone. I have PICTURE proof as well as both receipts. And they served us a COLD whopper like it had been sitting out for a long time. So not only did we waste money, we got horrible food. I am horrified with this experience and will not be returning to this Burger King. I would really like my money back.

Contact me at [protected]@yahoo.com

Picked up a drive thru order and when I got home checked the lettuce inside totally brown wasn't very appetizing so I took a picture to show proof in case people doubt me. We have been to this restaurant before and we were not fully impressed with the service and the cleanliness of the place, but we received coupons in the mail so we figured we would give it another try. As you can see from the pictures that it was a mistake. Very disappointed...!

08/09/2018 at I went through the drive thru and I ordered whopper Jr. meal with fries and a whopper meal with onions rings. I pulled off and my grand daughter said they put two onion rings in the bag . I should know to check the bag first because this burger king never get orders correct. I went to get in line again at the drive thru but there was to many cars, so I backed up and went inside. It was raining, the bag with food a little wet. Then I get in line with only one person ahead of me that took 15 minutes for cashier to get that order correct . this burger King has all Latin people working there who does not understand what you are telling them. Then when you correct them they have a real bad attitude. So any way It was my turn. I told the cashier I ordered a fry and onion ring and I got 2 onion rings. So she opens up the bag and says you already have 2 onion ring. so I repeated my self I should have one onion ring and one Fry. So she open the bag back up like she was fighting the bag to one of the onion rings out. By this time I have had that food in my hands for at least 30 minutes or so out side in the rain and she had Nerve to take the onion rings and dump them back into pan so she can give them to the next person who buys. Bad Business! This is the second time I have had a problem at this Burger king. First time I told a manager and he was Latin and he just give you free food but he still continues to have Rude Employees. This Burger King the corner of 192/Vine st. and Rose Ave. Kissimmee, florida

My wife went to the drive through at a Burger King in Michigan and the service was horrible. Not only did they have an attitude when she went in to retrieve the hash browns they forgot to put in her bag but they gave us French Toast sticks cooked so hard that they were like stone. I couldn't give those to my children. I would'nt even give those to a dog! I took a video just to show how hard they were. It should be illegal to give a person food like this that they've paid for.

I went to Burger King store #14715 and ordered a Big Fish combo. They served me an old dried out, blanched and greasy fish sandwich, it looked like it sat there all day and then they heated it up in old dirty grease and served it to me with soggy pickles. I am so mad about this, and I took a picture of it and you can see that it is not fit to serve to a dog!

I had a "manager" (according to the staff at this Burger King) run after my car while ripping his shirt off yelling and threatening me. I did not find it funny, his name was Brandon and the location was:
740 Sawdust Rd, Spring, TX 77380
On Saturday august 11th
My life was threatened and all I wanted was a burger at 11p.m. when they didn't close until 12 p.m.
I called back and the girl cried but wasn't serious about helping me, she just felt overwhelmed. I am not ok with being treated this way as I have spent over 100$ at the burger king location I am mentioning that's right around the corner from my house. I feel bad about making a poor girl cry but this is not a joke to me, he threatened my life and threatened me. They say he was fired after that but I don't believe it, I'm sorry for bugging y'all's corporate but this is something I have never experienced at a burger king location. I've always loved Burger King until now. Now I am disgusted with the operations taken by the company and will not be dining at any location until this man is truly out of work in the burger king industry. Have a nice day, I'm sorry but I cannot buy any whoppers if I'm going to be threatened at the store I visit.

I went in to this location with my family and to my surprise, this place was dirty being a new restaurant. I asked for the manager and told her about it. She said O yea, and moved away. It's wasn't busy, around 8:21pm. It's Saturday, Aug 11, 2018. Someone needs to talk to them, it's just a shame that I have to take napkins and clean two tables myself. You guys have a great reputation, but with this incident, it just look baaaad.

I called in to burger king blackburn lancs, grimshaw park. my order was taken, meanwhile I started looking about. the place was minging, plastic bags on the floor, cups, chips, used tissue. gloves, coke spilt on the drinks tray, debris on the counter where the tickets are left, the burger holding tray under heat lamps dark brown, you could see where they had tried to scrape it off, the staff not wearing hats, handling money, using till, and handling food, no gloves no washing of hands. a memeber of staff sat in the back playing on his phone, thats behind the counter, plus I actually ran my finger across the front of the tills 4 different fingers, filthy dust and dirt came off 3 of the 4. they saw me doing that hey presto the hats went on. that was behind the counter, every table had debris, left over food or cups on them, the counter had dried drink rings where drink had been spilt, tile missing near entry door full of dirt, dirt in the corners both sides of the counter. I asked for plain burger, got home, cheese burger, went back, I asked for plain burger, got home burger with sauce and gherkin, went back, p l a I n, burger hey ho I got a plain burger, my tea was now cold. asked for kit kat fusion lol got oreo fussion hate chocolate, by now I couldnt be arsed going back. as a franchise they arent doing your brand any good at all, never be going there again, the staff are so lacklustre they look like they are on tranquilisers, the place had only 4 customers when I went in 45 minuets I waited then had to go back twice, a chap that was there when I left got angry, his break time had run out before he got his food, he was from costa coffee across the way, he said it was a good job they didnt work where he did the lot would be fired..

On Saturday morning, 8/11/2018, I went to BK#4318. I was getting breakfast before work so the drive thru for faster service was my thought. My ordering process was fine. I just ordered croissanwiches, coffee and orange juice, nothing out of the ordinary or special. When I got to the window she took my card for payment which is fine and gave me my coffee and orange juice. After a minute, she asked me to drive forward. She did not state why or anything. I tried to ask a question to which she responded, thank you and walked away. So she didn't listen. I drove up and waited. It took so long that I was able to complete the mybkexperience survey. I thought I would drink my coffee while waiting. It was luke warm at best. When she finally brought my food out, over 10 minutes from payment, it wasn't my food. But she had handed it to me and walked away. I could have taken it and left as it was much more than I had ordered but that would not have been right or fair to the people behind me, whose food it was so.
So I got out of my car and went inside. She had her back to the front so I said excuse me. When she turned around and looked at me, no greeting or anything, I said, "this is not my food. I think it's the car behind me." She continued to look at me as she took the food and said nothing. so then I said, "I would like my food..." she still said nothing so I added, "or refund my money". She quickly said, "oh you want a refund?" to which I responded, "yes, if you're not going to give me my food." She took the food I had given her and didn't say a word. She walked around and outside and gave it to the people behind me and just left me standing there. She came back in and still said not a word to me and went to the back where I can only assume she was asking for help with the refund. She came back with someone else and they both just walked over to the drive thru cash register and proceeded to refund my amount without a word to me. Then she brought me the receipt and finally spoke to me and said, "okay, this shows your card has been refunded, sorry about that".
People make mistakes, all I require is an apology and make it right. This is crazy. She could have provided me with the two croissanwiches and one order of hash browns and apologized and everything would have been fine.
This is very poor customer service and since it's the second time, I will be purchasing my croissanwiches and coffee from Dunkin Donuts in the future. Very sad that no one has provided this girl with the training to handle what should have been a very simple resolution to a mistake.

I visited the savannah airport location the menu said price was 7.19 plus tax but I was charged 8.29 plus tax? I asked why the cash said she did not know? Why price was different from the menu! I don't understand how price was different I got med coffee med tots as Advertise on the photo sandwich tots medium coffee $7.19 not $8.29. Please help me understand this price difference!

I went to a Burger King in Syracuse New York on the corner of butternut and Lodi about 8:30 p.m. on August 10th 2018 we made our order in the drive thru went to the window paid and after 5 minutes got our drinks then five minutes more they told us to go around to the front door we did waiting for them to come out instead they told us to go back around the drive-thru to get our food and when I got back to the window I asked for a manager's name and to see him and once she told me his name she told me get out her drive thru then I called to talk to the manager and I talk to a manager in training her name was Brittany but I requested to talk to the regular manager and his name is Matt. The girl at the window should not be working with customers if she does not how to talk and do the right thing. And ask for the kitchen crew they should have had the food ready and not make me drive around the building it should be given to the customer before they leave the drive-thru window that is why it is called a drive-through. I recommend for this Burger King that its employees needs to be retrained and the girl that was rude should be terminated. So if you want somebody to retrain the whole kitchen crew in any restaurant I have 5 years experience in high class kitchens then maybe they would know how to do things right

on Aug. 10th at 5:57pm, i went thru the drive thru and placed my usual order of 2 for 6 whopper's, with cheese and no onions (allergy to onions) and 2 for 6 chicken sandwich's. The chicken sandwich's were great. The person taking the order did not add the cheese and they had onions. I WAS NOT GOING TO DRIVE BACK! Due to onion allergy, I always order the same thing. I always say 2 for 6 whoppers add cheese and no onions. I don't know why drive thru orders are messed up all the time! You need to retrain the staff on why orders should be correct, it's not like i can walk up to the counter and have the order fixed.

I was at the BK in Cantonment, Fl., just North of Pensacola, Fl.

You can e-mail me at [protected]@gmail.com.

I believe I should have the Whoppers replaced.

The Burger King at park city in Lancaster pa has a young employee named Tyler who thinks he can talk to customers anyway he likes. Ordered a bacon crispy chicken sandwich was told it would be 6 mins, okay no problem asked for the other food I ordered so it could be eaten while it's hot he starts with an attitude. Repeatedly told me to take my food and walk away before he calls security. I told him he needs to grow up

At the BK on 52nd Street in Kenosha, WI. I ordered an Oreo shake and specifically requested it be made with chocolate ice cream rather than vanilla (like I always do). I get to the window and the cashier (I couldn't see her name tag all that well but I think it said Rahzan) smirks at me and says, "don't you think that's just way too much chocolate?" I guess she thought the chocolate ice cream and the chocolate of the Oreo cookie was too much. Well first, no, I don't think it's too much... obviously, I ordered it that way. Second, it's none of her damn business and she has no right to be so judgmental. To make it worse, the shake came out looking like a hot mess. Definitely the last time I will ever visit a Burger King. Hope that Rahzan or whatever her name is gets fired.

Your staffing in Lebanon Missouri is some of the rudest people I have interacted with. They are not very professional. The lady that handed me my food stuck bag out window I took it from her and I said thank you she turned and never said a word and walked away. You need to come take a look at your staff in this area as a guest! Your staffing is not very clean either. They seem to have more time to talk to one another rather then your customers. I doubt I will be back to this location to eat even though I live here. Get some decent employees that put your customers first not their gossip session!

Why are your telling people to go to the web site to do the survey and then it pops up you have done your limit for this time period.I will never purchase take out ball team there again. Stop telling your employees to tell costumers this lie. If this is not true y'all shouldn't be advertising this line.We have try this for the last month and every time the same pops up.

at my local BK they have 2/$6 whopper or chicken sandwiches. i ordered 2 whoppers and 2 chick sand. when i got home about 15 minutes afterward and checked the food i realized that they had charged me for 2/$6 chicken and also 1 single whopper and 1 single double whopper. i would have taken the food back but i would have spent a half hour driving total. so we ate the food but i am upset that the staff could not take an order correctly it should have costed me $6 not $4.39 + $5.49 for the whoppers . also they asked if i want sauce with my onion rings i said yes they never put it in the bag . My local BK was closed for a couple months for renovations. since they reopened i have been there 3 times, each of which they have gotten at least one thing if not more than one thing wrong with my order. the visit i made on 8/6/18 i ordered a lg onion ring and i got 6 small onion rings in it. also they forgot cheese on one whopper that night which i paid for. the visit i made on 8/9/18 was the above mentioned ordeal. i would appreciate to be compensated for the bad service and being over charged for messing up my order. i have pictures of my receipts for proof i was there. if i didn't have to drive as far to go back they would have gotten the food back in the first place.

good morning guys. i am a regular customer of burger king and today 10/8/2018
i went to 222-228 queen street auckland . i ordered 1 junior salad burger and i medium salad burger combo. i have paid 11.80 dollar for both of these . SARIAYA is name of that lady who was serving us. first of all she was not a good communicater because she was very rude . i ignored that but when we recived burgers both of them was small where we have paid by thinking that we have paid for medium ones as well. however before we eat that i went to that lady and said that mam we have ordered medium one but we recived both small one. she was discourteous
graceless to me. write now i am disapointed totally
i am requesting you guys that please do the acceptable enquries as per complaints and provide me the outcomes. as burger king has international values and follow the ethical standard of communication so she should also follow the rules and regulation. if this happens again in the future i will give a direct call to police .
regards (pj)

I don't know WHAT you did to change your chicken recipe, but I can not longer eat any of your chicken. I've tried both chicken sandwiches, the salad and the chicken nuggets and they all make me sick.

I've been several times over the past few months and it doesn't matter what location I go to, the result is the same: I get sick!

I used to love your chicken sandwiches so much, but now I can't eat them.

I won't be wasting my money here anymore.