Burger King
Reviews and Complaints

Hi. My name is Erica
Me and my spouse arrived about 9:59 a.m.
The breakfast menu wasn't up in drive thru
. I had to come inside and order the food was cold. The empolyee so unprofessional..
I order French toast piece only 3 and an #5
It was Cold and horrible. They was just standing around talking loud. If it was 9:59am but they been opened since 6am

Hello.
I'm normally not one to complain when sauce, napkins, or anything else small is missing form my drive thru order.
But on October 30th I ordered a breakfast combo.
Upon eating it, I noticed the cheese wasn't even melted.
Then I bit into it, and the middle of the sandwich was cold, and the tater tots were cold.
Like I said, not one to complain, but this was very disappointing.
I have a long drive to work, so going back to the store to address this was not an option.
Thank you for reading

Gary Brodman

Every time I go to Burger King on Ashley St, they are always out of more than a few items! It's to the point where my family is starting to lose interest in even attempting to be a customer! I don't know if the manager is forgetting to order certain things or what, but a lot of people are experiencing this constant issue with the Ashley St location. In addition, the customer service is unprofessional when questioned as to why they never have items in stock. This happens weekly! We love Burger King but if this continues, we'll just have to start eating somewhere else.

I ordered the two cheeseburger small fry drink 3.49 meal told them no cheese on it. They told me I couldn't get it without cheese and charged me $2.00 for two burgers $1.99 for small drink and small fry. Since when and how does this happen was over charged almost $3.00. I never had a problem with this before. I asked to speak to a manger but he was not available and I was in the drive thru and didn't have time to argue with employee.

We like going to this location due to their service and Food freshness. However, the last few times we have bought breakfast their coffee both hot and iced has tasted rancid. I don't know if it's the coffee or the cream. The iced coffee just tasted like it was brewed in a garbage container. The hot coffee today had a very rancid, sour taste as if the container or machine hadn't been clean. Today, my kids and I didn't eat the tater crowns because they were cold and stake. It's as if this particular restaurant is slowly getting worse over the past 2 months.

My husband. Myself and our three children all under 7 visited the Burger King in prior lake MN tonight. One other patron. An older lady that told me she only comes for coffee and to read the paper to get out of the house.
We got our food and everything was cold. Like it had been sitting. There were 4 workers that I seen. They all exited the building after they called us for our food. It was 33.00. Each of the four times I went up I had to call out for someone. Then a few minutes later I would see all 4 of them walk back in. I did video tape. The worker got aggressive and told me I can't tape him. After he waved and said hello in the video. When I asked what the problem was with. I people here not one person could give me an answer. I let them know they can't service me from outside. My speculation is they were smoking cigarettes and pot. I was given the finger and told they don't need my business. I told them clearly they do since the place is empty! The gal that claimed to be the manager told me to get my [censor] out of here or she would call the police. I told her that she probably should. When I went to leave she walked out to take my plate number. She then flipped me off! They criticized me telling me that I am a complainer. I was in the food industry for over 20 years! I would never treat anyone the way I was treated. Only trying to get someone to offer to rectify this wrong with my food. There was no apology. No let me get you something hot. Nothing. I was an inconviene to them. We never go to Burger King. My Donald's is closer if we treat our kids to fast food. I thought a change would be nice so i mentioned Burger King and we agreed. It truly is a shame. The police were called and explained the situation. Funny. He went back where they all gathered and the door that had been open for the hour we were there was closed. He told me that I was free to go and I think he was in disbelief that I was even there waiting on something so petty. I was verbally attacked and didn't even get a good hot meal or an apology. I forgot to mention. As I walked out there was a gentleman smoking a joint next to my car. One of the workers got into the car and left. I let him know that I seen him smoking weed and it's not okay. I had kids with me that witnessed this.

The management team at Oakview mall puts more pressure on one person than it does on the rest of the crew and this person has shown up on time through out the years he's been there, he's been busting his butt every day that I've known him, and even though he has some mental health issues, they fired him over one of them, (he tends to hear voices from time to time and he ended up doing something one of the voices told him to do), he tried to explain to them about what was going on with him but the D.M. told him that she didn't need mental issues in her business.
I am sorry but this is what discrimination is and I will not be going to any B.K.s owned by this Linda person who has a problem with people who have mental health issues!

The Burger King in Livonia, MI on Plymouth & Wayne roadneeds to shut down IMMEDIATELY; even after all the renovation. The service is completely HORRIBLE. The employees are extremely rude and beyond ignorant. They are loud, they curse in front of customers, and discuss they're personal issues (about their childs fathers) directly in front of you. Then they have the nerve to look like, why are you disturbing our conversation? Where's management? This is truly disturbing. I refuse to spend my hard earn money at this location ever again. As a matter of fact, I want everyone reading this to visit a different location so that you won't experience what I've experienced. #horrible

I just ordered 3 oreo shakes and they were disgusting. 2 of them tasted like strawberry which is not what was ordered. The other wasnt even mixed. Very disappointed. They need to watch what they are doing when there making them and pay attention to what they put in them. I could have been allergic to strawberry. Thank god im not but i wanted what i ordered not something different. Will not be going back to burger king. Very poor product and service. Assoiciates were rude as well. They should not be working if they dont like their job.

Dear Burger King,

Yesterday I ordered from Burger King in Dubai! I have many complains about it the food was cold & some meals were missing . They told me the food will take 45 min but it literally took more than 1 hour . I hope you take my compliment .

Thank you
For any further notice please email me on
[protected]@hotmail.com
Or call me at [protected]

Thank you

Manager cassandra at job title burgerking aprx 10/26/17 @910pm mst
she refused my order said right to refuse my order bcuz she cant add 10 piece nuggets to my order when there was nobody behind me in the drive thru. She said it would be nice if i order all my stuff at once. I dont see why she do that. She slamed the door window closed an otger employee were looking at her like she was wrong. Then i went inside to tell her i want to complete my order she still refused an i wasnt rude at all she had to lie an say i told her to " take my [censor] money" first of all i dont speak like that in front of my kids nor do i talk like that to ppl. This lady isnt happy with her job she cussed at me yelled at me an called me names in front of the lobby ppl some left an drive thru was full she was standing there saying she owns burgerking shes the new owner. I have never seen a manager act like this bcuz i buy fast food perferably burgrking on the wknd spending 40$ shes the first person that has done this. She needs to be replaced wit someone who will care abt customer orders an make them feel like they had a good visit. She chased away lotsa ppl by her foul languages in front of her employee an kids in the lobby. She was rude an didnt even apologize. She looked intoxicated an not fit for her job duties. Please please find a diff manager whose happy to let us purchase food from burgerking without being rejected cuz we cant add 1 item to our order. She raises her voice at customers an we really feel that she is not entitle to give burgerking of page arizona the best customer service possible with her lazy, selfish attitude a GOOD PLACE to dine or take a family out. Please check the camera an look into this! we want a new manager for our local burgerking of page az. We want to eat happy and order happy.! why would she refuse service at burgerking cuz she cant give us extra nugggets in our drive thru order an we havent paid yet too. So she had a problem with adding 1 item to our order. Thats very selfish an rude! we just wanted our food an she should stay home where she can be lazy. Let someone with a good customer service skill work at burgerking and lead the other innocent employee to a better enviroment for the ppl that want to eat at bk. Somone came out after us at her work place and said shes embezzling money from burger king described as : cassandra takes an order an when customer leaves takes the food and mins later she either cancels it or refunds customers latèr then puts the cash in her pocket.!?"""" plz look into this! we want a trouble free enviroment eat place an im truly saddened by this horrible experienced by this foul mouth manager u ppl let working as a manger at bk. She has poor service and really bad anger problems. She was rude from the moment we got there by the drive thru window! please replace her or suspend her. Of possible i like an apology so i can continue taking my family to eat there or repplace her so i can order from a happy employee whose gonna add extra nuggets to my order. ! plus she does she really have the right to refuse order at bk?! if no then u need to replace her. Check the cameras plz! she said she was being treated rude an she was the only one talking at the drive thru window. All i ask is to add an item she didnt and got mad. She needs to apologize. My bame is kim williams my phone # [protected]
also a customer called police too for a disturbance at burgerking so he told me to do a complaint an told her to write a report to her supervisor. Thank u please be considerate on this report.

I ordered this meal last evening and ended up with a horrible stomach ache and ended up vomiting after along with diarrhea. Then I have had an awful stomach ache from the meal. Not sure what was not cooked properly, but I am not pleased with the food. Also, the facility here in Sterling, CO is not well maintained and is dirty when you enter it. The employees are not friendly at all and act like you are bothering them.

I visited store # 1378 in Salem, NH. When we walked in there was ketchup on the floor; and before we got to the counter the floor was sticky and it wasn' t even near the soda machine. The attendant that took our order had no personality and no manners. The soda machine was out of ice and the trash was overflowing. When we got our food the sandwiches were cold and the onion rings were so greasy you could ring them out. This. is crazy since they weren' t even busy.

10/27/17 - I ordered a Whopper special...1 regular and 1 just meat & cheese...both w/o onions. The regular had no cheese, despite having just paid extra for it (not happy about being charged for cheese in the first place). No napkins were provided. No receipt was given so now I cannot submit an online survey for a free Whopper. I would like a refund or at least free coupons. Thank you, Pam Forcier

10-27-17, 1:15pm. i had purchased a "FundRays" coupon book to support local education, one of coupons was for a free whopper sandwich with purchase of whopper meal, went to BK location at Mobile Hwy. and Fairfield Dr. in Pensacola Fla. to redeem coupon, was told they would not honor coupon, was told i would have to purchase fries and drink to get free whopper, the coupon STATES that a free whopper was to come with purchase of whopper meal, coupon does not state i have to purchase additional fries and drink to receive free whopper. why did i purchase coupon book if Burger King is not going to honer coupon. i threw coupon away and Burger King will no longer get any of my business again.

I have been a big fan of the Burger King whopper ever since I was a kid in the 60s, l still am. I stopped by today to get some lunch and decided to order some onion rings because I've always liked onion rings, Although I have never tried onion rings from Burger King. I have to say how disappointed I am with those rings, there wasn't even a hint of onion flavor in any of them. I could barely see any onion, all I tasted was breading. I paid $1.99 for breading. Just thought you should know.

Serving totally un cooked French fries. This location at West Palm Beach airport operated by HMS services seems to sit outside Burger Kings quality control system. You cannot use your receipt on BKs website to provide feedback. Data on receipt indicates Burger King #12500. Storeid PBIBKG01 the serving person was Aaliyah employee number 368148 and our order number was 6831

After placing my order I had to wait until two of the of the employee's finished checking their cell phones, one was a manager. After waiting on two drive through orders then mine was worked on, the guy who took my money filled a bag of fry's with no glove on so I refused that and told him that his hand's ad touched the food and her had no gloves on.
#22793 order 28 take out 10/26/2017

I don't even know why I gave this Burger King one star...because the place was a complete disaster. I very rarely go to fast food, except I will go to McDonalds for coffee occasionally if I'm on the run.
I went, for the first time, yesterday, to this Burger King, on 10-25-2017, through their drive-thru at 2746 Marconi Ave., Sacramento, CA. 95821, phone number there is [protected] and the girl at the window directed me to come to the front of the store with my car and wait INSIDE my car for my order to be brought out. Very odd request, to say the least, but I complied. So I drove around to the front of Burger King thinking to myself, this is REALLY strange.
In the meantime, a harried young Burger King employee kept bringing out orders to their various customers who were waiting in their cars.
I waited in my car for 20 whole minutes for my order! Yep, that's right, 20 minutes. . . yet still no order came to my car.
Y' know, there are times when I've thought to myself, that I am an impatient person ... but I broke the mold yesterday. For some reason I seemed to blossom with endless patience.
When I finally realized that by the time they remembered to bring out my order, a skeleton might be sitting in the car, along with chirping crickets.
Thus, I got out of the car, went into Burger King and asked for my order. I was met by that 'deer in the headlight look' from the Burger King employees. I kept looking behind myself thinking that "Chucky" was staring at them -- because I'm a nicely dressed woman...Not hard on the eyes at all.
There was an older woman, behind the counter, who seemed to be in charge but she wasn't wearing a uniform, yet directing every one as to what to do...Something was VERY WRONG in there. No one seemed to know what they were doing and they were all in a state of mass confusion, getting all their orders mixed up.
I told the older woman exactly what I ordered, which was a Whopper with cheese and onion rings and she said to me...wait for it...She said that she would have to refund my order for onion rings because they didn't have any onion rings out of the freezer.
Riiiiiiight. I said, "Never mind, I really have to go...just give me an order of fries instead. So she gave me the fries and I left thinking to myself - "I must be living in Sacramento because I've NEVER seen a fast food establishment that was this woefully inept."
These people were a mess. I kept thinking, Are they all on drugs? They should all be fired. These people need to be reported.
The oddest thing was is that I failed to ask, "WHAT IS THE PROBLEM HERE?" No, I didn't even bother. I was in a hurry and living in Sacramento where nothing weird surprises me.
Do NOT EVER go to this Burger King. It was the first time and the last I will ever go again.

My complaint is focused on the Burger King store located on Rt #53 in Hanover MA. 02339 by the Rt # 3 interchange.
The store opening hours are posted on the door as being 0600 hours on weekdays.
On Oct 17 2017, I went to the store for a breakfast. at 0635. There were workers in the store in the front area. All the interior lights on, but the door was locked.
I knocked on the window and a woman reluctantly came to the door and opened it with no verbal exchange. Not even a civil "good morning". She took my order and that was the end of my visit that day.
Two days later, on Oct 19th, I was in the area and went to the store about 0640 and the door was locked once again. There was a worker inside the door standing with a male that she had just let in and re-locked the door. When I knocked on the door, the male opened it and asked what I wanted. At a Burger King !?!?!?!? I told him I wanted to order a meal. He said they weren't ready for business and what did I want for a meal. The order was small, so they made the meal, let me out of the building, the male left at the same time I did and the female re-locked the door.
I went to the same store this morning, Oct 26 2017 at approximately 0625, and once again the lights were all on as if the store was open for business, but the door was locked. I knocked on the window and the male behind the counter, as well as a female with him simply stated at me.
I pointed to my watch and the male waved me away.
I left ! As a completely unsatisfied customer !
If the hours posting says 0600 hrs for weekdays, I expect the store to be open and ready for business at that time.
If there is a discrepancy, then the people in the store should exercise basic common courtesy and explain the reason the store is still closed rather than simply staring the customer down.
I frequent Burger King franchises at least three/four time a week, pay what ever the meal I have chosen costs and the least that can be expected is stores being open at the posted times, a civil customer oriented greeting and not a visual intimidation contest initiated by the employee.
I will not visit this store again, will be wary of other stores in my area, and I intend to voice my dis-satisfaction regarding this store whenever the situation presents itself.