Burger King
Reviews and Complaints

I went to the location at Milan central train station and asked for a coke. I paid 2.50 and got a small coke. It was warm because there was no ice. I took it back and asked for some ice. The clerk used his hands and put in 4 little pieces of ice. Disgusting ! The beverage was still warm. I left it and left the store. Very disappointing. I will not go back.

I had to stand in line for over six minutes before I was acknowledged by the cashier. By the way, I was the only person in line. The only reason I was acknowledge is due to the fact that I addressed her, I was never given an apology for standing and waiting nor did I get greeted as a customary to good customer service. It's a shame that such a new Burger King chain has started out so drastically wrong, the workers should be trained and customer service. I would never let one of my employees behave in such an unprofessional manner.

I tried to take the on line survey today, August 1, 2017 with my reciept, however, there is no survey code at the bottom of the receipt. The store # is 3534, my purchase was for ice tea, 10 piece of chicken nuggets and a large french fries. Order number is 4 at 11:56 PM then the web site wouldn't let me complete the survey earlier today, after several tries.

Queens Blvd Rego Park location refused to take our order in the drive thru on monday evening july 31 2017. They stated our order was to large for the drive thru because they were on a time limit. They would only serve us if we came inside.
Whats the purpose of a drive thru if the cant or wont service a customer.
My name is Barbara Rotondo
7911 68th road
Middle Village N.Y. 11379
b.[protected]@yahoo.com

When Jen burrows (manager) is working none of the employees do their job, they're all too. Yay on their phones on Facebook, it's ridiculous. The owner does nothing and the service is extremely poor when they are working. Brandi fritz routinely refuses to serve people at the drive through window, because she doesn't like them. And I've seen her give bad food to people she doesn't like on purpose.

Poor customer service...

I come to the lake nona burger king in Florida on several occasions in the early morning. It is currently 6:19am and all signs state that the dining room opens at 6am and each and every time that i come by it is still closed. Workers are inside but won't open the door. The lady that looks like a manager states they are not ready. This seems to be a common problem with this store and i would like for it to be looked into. Still not open and it is 6:23am.

At my visit today at the Clarksville, TN restaurant located on 3089 wilma rudolph blvd, an employee working there made the rude comment stating, "Damn how much did they order?" The cashier at the drive-thru left the window open which is how I heard the inconsiderate remark. Im sorry that it was so inconvenient to put food in a bag when all it was was 2 combos and a kids meal. Needless to say I will not be returning to this location and will recommend to my friends and co-workers to not visit in the future.

The chicken parm sandwich was dry no sauce unless you consider a total of teaspoon sauce. As far as the kids meal we ordered a double cheese burger and received nuggets. I would have gone back but we ordered it to go and ate at home. Normally everything is great when we go but the last few times they have forgotten something or messed u the order. We don't go thru the drive thru but order inside.

This is the second time I'm gonna complain. The food is usually always on spot. But the burger King on national turnpike or old third street has some major service issues. The first complaint was about the fact that there never open on time. I waited for thirty minutes one morning for them to open. At 6:30 am they still had not opened. Left and went to mcdonalds. Today my husband went to go get some lunch and waited in the drive thru line for twenty minutes for two whoppers, two drinks and two orders of onion rings. He and three cars behind him waited for there food patiently, three people behind counter and no one making an effort. Understandably I know things happen and things can be hard, but it seems to be a reoccurring theme with this facility. We enjoy the food, but apparently something else is at play here. There have been other occurrences but these are the final incidents that I feel I need to let you know bout. Will continue to patron burger king, but probably a different loation, even though this lovation is just a few miles from my home.

On Thursday, July 27, 17 at about 8:45 a.m. I was at Burger King, Fulton Street Store#17871 for breakfast (Order#79). Ordered 2 Breakfast Sandwiches (Sauces, Egg and Chees on Croissant). Sandwich was like a mess as wrapping was so disgusting. Sauces was burned and Egg and chees were isolated. Chees and egg were hanging out of the wrapping paper. I go there very often as Burger King has always been my favorite fast food restaurant. Sometimes get very good sandwiches and sometimes very odd looking like careless making.

Came in to order at the location at 12008 Elam rd baldy springs tx. We was asked for our order, upon giving the manager with no name badge on the kids meal order. I asked what came in it. For a snack. She proceeded to turn her back on us and pretend to fill an order. Upon turning around she had a hateful look on her face. Proceeded with rest of order, asked for a receipt with my change. Was told I would get it on my tray when my food was ready. We began order at 1:18p.m. received food at 1:35p.m. after watching my food sit under the heat lamp while waiting on 2 small fries. Watched same manager place 3 orders of fries in bags for drive thru orders. While my food continued to sit under heat lamp. While waiting for food to be finished, lady in front of us had ordered her food to go. Manager proceeded to hand the tray to the elderly lady. Which she explained it was a to go order. Not for lobby dining. Manager turned around and scoffed at having to place food in a bag to go. This facility is and has been for years ran by same 2 managers who are hispanic, whom have choose to disrespect others out of their race. The treat us anglosaxons as if we are dirt to them. And treat Hispanics with respect and courtesy. I find this to be a bad problem considering 65% of the population in this area is elderly white ppl. I refuse to eat at this location again until something has been done about these managers here. Cant give you their names. No one here has a name badge. And when asked for their names. I got I'm the manager on duty. Please look into this immediately. Thank you and have a great day.

On Sunday July 30 at 4:00pm, I stopped by the BK at 1601 NC HWY 55 in Durham, NC.
The parking lot was full of unlicensed four-wheelers and off-road dirt bikes parked everywhere, zooming around the building and blocking traffic. Some of them even had guns.
There were several BK employees standing outside chatting with the thugs.
There were more employees in the seating area chatting and laughing about the antics outside.
The police showed up while I was there and everyone took off into a crowded public street, nearly hitting passing cars.

With the management of the BK not doing anything to stop such behavior, even encouraging it, you make yourself liable for injuries received.
You have created and allowed to continue a dangerous situation.
I will watch the police reports for any accidents and I will contact the injured parties and offer to testify for them against you.

Is this the BK idea of a nice, safe place to dine?

I have a complaint against:
Burger King-#8249
4200 Saron Dr.
Lexington, Ky. 40515

This is the second time I went through the drive up and got the worst service. The girl at the window was very rude and hateful. Didn't say hello, frowned when I asked her for a LG. Drink and snatched the small drink glass and threw it in the garbage in disgust. Tired of this attitude.

My sister and i went to BK's drive thru around 11:00 pm. I waited for approximatly 5 mins before i was greeted with an "what you want?"! I was apalled at not only what she said but also shocked at the rudeness in her tone of voice. For some reason, i apologized and asked about the Lucky Charm shake. She rudely replied "We aint got no shakes for you right now." I was taken back and questioned whether or not i even wanted food from a place that had such rude employees. I mean if thats how they treat their customers verbally, whats the quality of the food going to be like? Next thing i hear is "are you ready yet. I dont have time for these games." Games?! I just wanted to get some food. I then began my order and she then shouted "WE CLOSED!" What!? I then heard her begin to take the order in the lane next to mine. Not just one car but 2 cars. She actually told me they were closed and went on to take the other peoples order. Ive never been treated so badly by any employee at any restaurant im my whole life! I completed my order and pulled up in line at which point a manager came out to collect payment. I went on to tell him about the whole situation ans said he didnt hear anything because he was in the back. I told him how completely rude she was to us and he apologized and excused her behavior away bc she " has an ear infection. '' I told him that maybe she should have stayed home, rather than come to work and treat customers the way she is. He really just brushed it off like it was ok. I decided at that point that i was not going to eat food from there. I asked for the employees name. He told me it and i left. I will NEVER go to that BK again.

I will NEVER go to your facility at 61 East 2100 South, Salt Lake City, UT (store 2787) again! I waited at an empty counter for over 5 min. because there were no employees behind the counter! Finally, the woman came in late (late for work) and took my order.

The water down their catsup! It's about 50% water and 50% catsup. When I asked for catsup packs, they gave me (3) three!

Read the review I posted on Yelp! Too bad you're not listed on Google Reviews. I also posted my review on Facebook and Twitter.

My visit to BK on 7/29/17 was the worst fast food experience EVER. When I pulled up to the drive thru menu I waited about 8 minutes to have my order taken another 5 minutes in line and 5 more minutes at the drive through window. My fries though hot tasted horrible it was obvious that the grease needed to be changed only with them being very hard. The Sandwich was obviously old and had been under the hheating lamp and extended period of time. It had melted cheese all over it meat and wrapper along with a fresh piece, the pickles and ketchup were steaming out and the bun and wrapper were soaked in grease. I ate 2 bits and threw it away. The lady at the drive thru window although she was rude she lacked professionalism in not apologizing to the wait .Nothing about my food was fresh and barely edible. I took 2 bites and threw it away. Worst Fast Food experience EVER !

I used burger kings drive thru and after placing my order they informed me I couldn't use the drive thru I would have to come inside because they are using a counter/timer. I had to park my car and bring in 4 children 2 which are a baby and toddler. I came inside and the employee just stood behind the counter and would not make eye contact. Another worker came and stood next to this employee. I said something to the first employee and they continued to ignore me. I finally was able to place my order which they were out of and didn't bother to tell me when I ordered it in the drive thru line. I ordered milkshakes and 3 out of 5 of them did not have whip cream. Everyone working behind the counter seemed in a daze and not very attentive to customers and doing their job. I would not come back here and recommend to others not to dine in this establishment.

I was at your burger king in Kramer Junction yesterday around 1pm. While sitting and eating my meal I was distracted by yelling. One of the female managers was screaming at a young employee for a cup. She had all of us in the lobby watching as she chastised this employee. Upon leaving I asked another female employee her name and was told it was Candice. She was completely out of control and did not seem to notice or care about the scene she was causing. I felt bad for this young employee. He said something about someone had told him he could get a cup for his shift and she kept screaming "where's your money, why aren't you paying?" I really would dread to see what type of behavior this woman has behind closed doors.

I travel through here 5 days a week and have never wrote a complaint until today. It was really bothering me.

In regards to this same burger king, I was in there earlier in the week and there is a very large man, probably 6 ' 4" and over 300 pounds in the back cooking. He was sweating all over and would rub his forehead with gloves and then continue making food. I found this to be very unsanitary. I made sure that he was not a cook when I ordered my food yesterday. I think with his severe sweating there may be a better location to place him, besides the kitchen. Thank you.

I'm An Active US Military Airmen Stationed Overseas, Arrived This Morning And Decided To Give U Guys A Try So I Ordered​ Thru The Drive-Thru Window With Same Payment On 2 Orders That Were Combined, Had To Wait (Understandable), Order Was Incomplete, Missing Onion Rings, Instead Got Both As Fries, When I Specifically Asked For Onions Rings Instead Of Fries With My Order Of A Large Whopper Meal With The No Onions On The Burger, That Was Done Correctly, Nonetheless Therefore My Order Was Incomplete. I Know It's A Weekend And Kids Will Be Once Again Back In School, Unfortunately I'm Only In For A Few, And Will Soon Re-Deploy Down Range Once Again. I Appreciate The Hard Work And Would Like To Thank U All For Ur Upmost Support In These Periled Times... For More Information Feel Free To Contact Me Via NavSat Cell Phone Preferably Rather Than E-Mail At [protected]. Thanks

David Somarriba

this is the 3rd time I've been offered the 2 cheese burger meal and every time I decide to get this combo I order it with out cheese and only ketchup what's so difficult about this order I repeat it twice the 1st 2 times I just threw them away I was to far away to take them back but today I parked and checked them of course they were wrong again so I pulled back around to the window handed the burgers to the cashier and said I ordered these with ketchup only she took them brought me 2 more burgers they were correct this time but no apology no thank you no nothing and I also didn't get a receipt to show them they messed up and the iced tea I ordered didn't have ice in it this is unacceptable these people at this restaurant are never friendly please let them know there are many choices in this college town to eat at and the drive thru is extremely slow I doubt I will ever go back.