Burger King
Reviews and Complaints

When my boyfriend and I came to Burger King, we expected more out of this place. It was filthy, there were crumbs all over every single one of the tables, we walked around everywhere to try to find a clean spot to sit down and enjoy our food, but we couldn't even do that. When we did sit down and try to eat, the table was very sticky and disgusting. I went to the bathroom to wash my hands, I seen a spider, just crawling around. As I went to get up and ask for more ranch, the lady wouldn't even turn around and loook at me. She was busy turned around talking to someone else and didn't pay attention to me. So after 5 minutes of saying "ma'am?" And "excuse me?" I had to lean over the counter and get it myself. I was so aggravated by the time I actually got to sit down and eat my food I wasn't hungry anymore. My coke was flat, the food was cold, the service was [censor]. And the best part, as I went to throw away the nasty food, I seen a big roach in the corner by the trash can. In my opinion, you guys need to clean that place up, and have respectful employees before having customers. I will never return to any Burger King ever again because of the terrible experience. You guys officially ruined Burger King for me and my boyfriend. It was very horrible.

Leeann, the Manager at the Burger King restaurant in Lake Stevens, WA, is the most RUDE, LAZY, COMBATIVE restaurant management employee I have ever encountered. She either sits at her desk in her "office" behind the counter barking and screaming at the other employees -- OR -- she is sitting out front with one or two of her cronies drinking coffee and chatting. The ketchup can be out, the soda machine not working, your order misplaced, etc. and she will still refuse to help resolve ANY issues -- employee, equipment or customer related. She needs to be FIRED IMMEDIATELY and REPLACED with a Manager who cares, will work and get the job done!

07/28/2017

Went to the drive through and placed my order. Got all the way home when I noticed that the order wasn't even close to what I ordered. 15 minutes later I got to the store and went inside. I patiently waited in line until it was my turn. I told the girl behind the register that this wasn't even close to what I had ordered. She passed it to another person which then passed it off to another person. After sitting there for another 17 minutes I am starting to get really pissed off. It has now been over half an hour since I originally placed my order. Someone finally asked what I( was waiting for and that was when I flipped out. They all had a stupid look on their faces like they didn't know what I was talking about even when I pointed out the people that had passed it along. Finally one of the workers started acting like she was pissed off that I was pissed off and finally started to bag the order. When I grabbed the bag it ripped and the food went all over the floor. That's when I told the to all f*** off and left the store with people applauding me. To make it short, I paid $9.70 for a large Dr. Pepper. I couldn't even use the complaint site because they kept my receipt. Probably on purpose so I wouldn't give them a bad review. [protected]@yahoo.com

I was to your store # 2023 on Bayfield Syreet in Barrie, ON this morning for breakfast sandwiches, hash browns and coffee.

The croissants were ice cold like they had just come out of a fridge/freezer. I received fries instead of hashbrowns. I opted to go through the drive-thru to get my order corrected, thinking it would be quicker. I attempted to tell the girl at the window about my order and passed her one of the sandwiches so she could feel the temperature of it. All she said was "give me the bag with the rest of the order" . I also told her that we were given fries instead of hashbrowns. She literally argued with me that I must of ordered fries and der woman who had taken my ordwrgrabbed the bag from me. I attempted to tell her that my daughter had taken a bite off her sandwich. She didnt acknowledge what I was saying at all and just said "pull up around the corner". I thought they had forgotten about me after 10 min and was about to go in to tell them forget it as I had to get to get to work when the older woman who had taken my order originally came put and passed me the bag. This time round one sandwich was again cold the other just warm but instead of sausage croissants they gave us bacon. I was so disgusted that they screwed my order up yet again, I through the whole works in the trash can before leaving the parking lot. I didnt have time to go back in, nor did I want to feel the wrath from that drive-thru employee. Im very disappointed as Burger King has always been my favorite fast food restaurant but after this experience I doubt I will be returning.

Please address these issues with your staff and retrain if necessary.

Sincerely,

Michele Burke
[protected]
[protected]@gmail.com

Last night my husband and I went to Burger King in Monroeville Alabama and it was around 8 pm when I came into the store..no one was in line so that was great...I placed my order with 2 coupons and as well as serveral other items...so they was working off the drive thru cash register so orders was coming in like crazy...so 10 minutes after my order she come and tell me my total that was wrong so I ask what did she have...she repeated my order which was wrong and now she have to take it again...so I stand and wait about 5 maybe 10 minutes longer and she now come to take the order.. ok it's right now...I watch the manager and the other lady take many drive thru orders a d fill them while I stood there...I waited for 35 minutes for my order to come and when it did she forget to give me the cups...so now I go to fix my drinks...the machine was out of almost everything..and what you had to choose from it was so water down that it was the nastiest thing my family had to drink from Burger King...this was a late night run to feed my family and the food and service was terrible..I spent almost 30.00 on good to get home and be fully disappointed..I hope that they do better...I am disabled and had to stand and wait for almost an hour for burgers and fries is ridiculous... I am very unhappy with the service I was given and I how this get corrected because it should of never happened with a manager on duty

Every time I have gone there and have tried to order a shake or even just an ice cream cone I have been told the ice cream machine is broken. Mind you this has happened plenty of times within a year. You would think that the company makes enough money that they would have replaced the machine by now. So I am pretty sure it is just the lazy employees not wanting to do their job and the machine works perfectly fine.

Date: July 9, 2017
Client # [protected] Store #4208 My # [protected]
Ordered/Paid/Transaction completed for a freeze drink - Unfortunately the machine was inoperable. I asked for an ice cream instead or my money back. The cashier was very polite & friendly and approached her manager (Araceli) a couple times regarding our issue and from afar, Araceli shrugged her shoulders, made a face towards her and said (in Spanish) "Oh just give it to her so she can go away" (English translation) Araceli mistakenly judged that I did not understand the language, in which I fully did. I did not respond at that moment, I waited patiently & took my ice cream. Thanked the cashier and walked away. After a few moments of dining, I did approach the cashier and asked to speak with her manager. I informed her that I understood what she said earlier and that she was very rude about the entire incident. She nodded, said ok - fine sarcastically...with no apology, no clarification or explanation - 100% Lack of Customer Service. This is my neighborhood BK and my 5 year old son loves going for their happy meals & playground. I will not be returning to this location because of her mannerisms and poor work ethic. I would like for her to be reminded that no matter how upset a customer is about a situation, they (Mgmt) must problem solve and diffuse the situation. I left feeling attacked with dirty looks and sad about my visit.

Every time I go to Burger King no matter what it's for they screw up the order I speak English and they still can't get it right I am going to quit going to Burger King altogether until you guys Force your employees to get the order correct nothing like ordering something only to get something today I ordered a simple small cup of coffee three milk three sugar very simple I get it I drive a half a block take a sip of my coffee and it's black now I have to stop somewhere else to get milk and sugar un-freakin'-believable

[protected]:55:43 AM) store #9986.
Order 305559: Employee 465158

Ordered Sausage, Egg and Cheese Croissan'wich meal. The egg was one layer and thin as a dime (not an exaggeration). Clearly not doubled over like in the pictures. Then when I got home and went on line to do the survey, I found out the bottom portion of the sale ticket had been cutoff before the survey code printed out so I could not do the survey. Very disappointing!

[protected]@aol.com

On 07/27/17 I went to Burger King #8675, drive through window. I ordered 2-Double Cheeseburgers, 1-Crispy Bacon Chicken (premium sandwich, and 1-Parmesan Chicken sandwich. There was no one at the drive through speaker to order, but one car ahead of me at the window to pay/pick up food. I ordered with no problem. After pulling forward, there was about a 10-12 minute wait for the car that was already at the window to drive off. I got to the window paid, then waited and waited. Finally, the manager opens window hands me a bag and shuts window. I knew by the weight of the bag something was missing. I kept tying to get someones attention through the window, finally the girl opens window and starts handing me the order for the car behind me - she didn't even ask for the money. I advised her this was not my order, but my order was missing a sandwich. She closed window came back with Manager. He said give me bag - gave him bag he looked in it handed it back shut window. After another 2-3 minutes, he came back handed out bag said here is missing sandwich. From the time I ordered at speaker to the time I drove off from drive through it was over 20 mins.
I live 18-20 mins away -- get home and this is what I had in the 2-bags.
1st bag: 2-single cheeseburgers no toppings ( thought they came with mustard/ketchup/pickle), 1-Crispy Chicken Sandwich with only Mayo and tomato, NO bacon or lettuce ?.
2nd bag: the one the Manager fixed -- One of those $1-(?) chickens that looked about paper thin, on a bun double its size, NO cheese, and soaked in the sauce top/bottom to the point the bun was falling apart.

This service was a horrible joke and the food was terrible and very disappointing. I spent over $15 dollars that was a waste.

I went to the Burger King on the corner of knob hill and 595 in broward county Florida. I get into the drive thru line at midnight and I am informed by the attendant to please hold, which does not pose a problem I figured they were busy. After waiting for 4 minutes I am informed by someone else through the intercom that the restaurant is closed. Why the hell am I sitting here waiting if you close at midnight?! I do not frequent Burger King that often as I typically go to McDonald's instead, but as it was along my way I decided to stop here instead unaware of the hours of operation. If it had been made clear when I arrived at the drive thru that the establishment closed at midnight I wouldn't have had any issue but the fact that I had to wait 4 minutes just to be told that you're closed and my time means nothing to you is beyond poor customer service.

As soon as I started ordering the cashier said over the speaker with abbery rude voice hold on wait a sec! I ordered my food. I ordered some nuggets and I wasn't offered any sauce I ordered 2 chicken sandwich meals the #9 they did them so sloppy. The tomato was so small I'm paying almost $7.00 for a simple sandwich that can't even be done right. I've been buying from Burger King for years and I go at least 2-3 times a week and every times spend well over $25.00 and I'm just tired of always getting horrible service. I love the food but they do not know how to make it right. This is ridiculous.

On the 07/25/2017 at the International Miami Airport I tried to order Kid's Meal at the machine, it asked me to pay, and once it was payed it put "sorry we're unable to take the order". I tried on different machine, it didn't worked, so I go to see a manager that told me I would not be charged and took my order on her register. However on my account I have been charged 6 Times for 1 kid meal.

As soon as I walked in the door of Burger king It smelled dirty. My husband is disabled and wanted to get something before we went home so I agreed. I ordered chicken nuggets. The nuggets were over cooked and I threw them away. The place smelled so bad I wanted to leave.My husband ordered a hamburger and I think he liked it. He also ordered fried which were very salty but were ok. I will not go back to this place because it was like eating next to a smelly dumpster. Normally I love burger kings food but if they can.t clean the place I will go to Wendy's or McDonald's for a quick snack.

I go through the drive thru at this Burger King more in the summer because of the frozen cokes and being close to my work. I thought I would try again this year even though the same thing is happening this year. Both times in the last week I have ordered a frozen coke only for the person to say "I'm sorry our machine is down". I said again, it's always down. When is it going to be working? She comes back with "when the humidity goes down" do you want anything else? Most of them are not ever friendly at this location anyways probably because of the area it's in but no reason to smart and rude.

It was the same way last year. They always say the machine is down but always have the $1 Frozen Coke light flashing in the drive thru where you order. I think they just don't want to turn it on or mess with it cause none of the others or the Burger King in my home town ever has a problem with it.
Thank you,

Tonight I was shorted my sons Chicken fries. Only got 4 of 5 items that were ordered and paid for. I called the restaurant and they said sorry, come back and get them, or come get a refund. Unacceptable! I am almost 4 miles away now at my home and I am supposed to fight traffic to pick up what I originally paid for! This Burger King on Mira Mesa Blvd is the worst. They mess up most of the orders. Last time I asked for ranch and they gave me bbq sauce, the time before that I asked for extra pickles and I got NO pickles. The Icee machine is always broken. This place is the worst and I plan on letting as many people know about it as possible. I guess I just lose on this one. Seriously, I have had more screwed up orders from this particular BK than all the other restaurants that I have eaten at in my entire life. Must be a training issue, because the BK at UCSD is always spot on...like it should be. Location #5955 Mira Mesa 92126, on 7/26/2017, order #95. You need to fix this. You ruined our dinner and pretty much our evening...again. Make it right. Customer Service was not helpful and quite rude about this as well.

Cheeseburger was not warm and tasted funny
My wife said the same about her chicken sandwich We did not eat more than a couple of bites each. The chicken nuggets were edible only after reheating in microwave.
1700 E State at N Bell School Rd in Rockford
Illinois. Total price was 14.06. what more can I
Report but to say we were very unhappy to go without dinner that evening 7:15 PM on Wed July 26

The food was cold and not fresh it also made us sick and I'm not happy about I have a very big family and ordered a large quantity of food and this is not right at all I've been calling all day long nobody is answering the phone at all it's just making a very loud noise and I would like for someone to please contact asap at anytime is fine with me Thank you

I was at the drive thru for Burger King #1808 to order some food. my order was number 47 at around 7:30pm. Three people were talking on the other end while I was trying to order and when I got to the window they just handed me the food, however when I got home it seems like they didn't give me my chicken sandwich, so is there any way to rectify this situation?

Have you read any of "the Google reviews" for your Burger King @this location? The physical appearance of your restaurant (on this inside) is disgusting (unsanitary *). Also, you are receiving bad reviews about your food.

Burger King
2203 Ripley St, Lake Station, IN 46405
[protected]

You can email your response: [protected]@gmail.com. Thanks in advance.