Burger King
Reviews and Complaints

dirty and poor service

They always forget to give you some of your food, workers are dirty and the place is dirty

My name is trevor and i work at burger king. I even think the food is gross. We serve spoiled food at times so because if we throw away too much food we dont get a company party. I am very disappointed in myself for working there. I want to quit but my mom wont let me. Half the time i dont even do my work and let everything become grossy dirty. Sorry for your complaint but lets face it Burger King sucks.
With love, Trevor Dolbow, Beatrice Ne, Burger King employee

I don't know how dirty burger king is but it isn't very busy whenever I drive by so that might tell us something.

QUOTE:
"I am so sick of spending our hard earned money to a place that can't get nice friendly people who enjoy their job!"

Would you enjoy a job where all you end up doing all day is serving people and being treated like the grunge and dirt of society. Many of the people that work in fast food are the following:

-Middle class citizens trying to make a living on minimum wage, pay bills, and pay some ###ed up taxes because nobody else wants to.
-College students trying to pay for their tuition
-People who also have second jobs to try and make ends meet.

QUOTE:
"Well they need to realize that this is how they get a paycheck is through the customers. "

Maybe your money comes in bulks, but for the people at Burger King, they live paycheck to paycheck.

As to how much of your money actually goes to paying their paychecks, not all of it does. Your "hard earned money" goes to the following:

-Rent for the building in which the Burger King resides
- FOOD. Not your food, but about $10, 000 worth of food that they have to buy every week to serve ###s like you.
- Electricity (Self ###ing explanatory)
- Water (Again, self ###ing explanatory)
- Heating (Winter sucks in Drive-Thru)
- Equipment a repair costs (Most repair costs for even the lesser used machines START at approx. $1, 500-$2, 000. Tell me you can afford that out of a $500 paycheck.)
- Buying new equipment to replace older ones (A new fridge can cost $5, 000. A new broiler to cook meat is probably somewhere around $13, 000-$20, 000. THATS A GOOD CHUNK OF A BRAND NEW CAR)
- Uniforms (We could walk into work naked, we really wouldn't care all that much.)
- Paper items (This includes receipt paper, paper bags, sandwich wrap paper, paper cups for YOUR drinks, fry cartons, boxes for chicken tenders, etc)

In fact, only about 23% of the money made on a daily basis goes to paying ALL the employees in the entire store. FOR THE ENTIRE DAY.

QUOTE:
"I used to work in a fast food place and we were always taught the customer is always right no matter what!"

The customer is only right if they pay for their food to be right. If you want a chocolate shake but don't wanna pay for it, and I can't give it to you without being fired, I'm not gonna give it to without you paying for it.

Therefore, in that case, the customer is NOT ALWAYS RIGHT.

Think about it.

QUOTE:
"It seems every time lately that our family goes to Burger King to eat they never have the Mocha Joe's and never have iced tea."

Mocha Joe and Iced Tea are optional for stores. They are not required to sell them.

FOOD FOR THOUGHT

### YOU AND HAVE A ### LIFE.

I would just like to say this to these two complaints, I have been in the apple industry since 1975 and helped to create some of the first fresh cut apple slices that can be easily eaten without having to throw the core away. You can even eat them with out worrying about them turning brown if you don't eat them all at once. If you need a fried product maybe next time you could have them microwaved slightly or even deep fat fried if you are not concerned about the Trans fats in the fry oil etc. I am impressed with the fact that Burger King is offering this "Fry Like Cut" rather than a slice or dice of apple like I used to produce for pies, TV dinners, and the Fresh Cut Sliced markets. I think that you maybe correct on the Education of the public about the French Fry Apple as it is not Fried. It is however a "Fresh Fry cut apple that is good for you and uses Vit C to keep it that way. I have tried myself to develop apple slice that can be fried in the same oil as the potato french fry. I too thought at first that this was going to be a fry-able product when their was rumor that Burger King was to develop this fry cut apple. I feel that their is a market for both types of these apples and I too have tried the ones sold at Sonic Drive Inns. Please bear with this new product development at Burger King and or anywhere else as we try to improve on what is produced naturally to make it easier to eat and enjoy at a cost that allow for your ease and enjoyment of eating.

I have the same complaint. 1.49 for a half of a raw apple! I would have gone to Sonic (where they really do have fried apples slices) if I had known that I would have gotten such a raw deal!

I was disturbed to see BK using the Mexican flag in a disrespectful manner in a recent commercial promoting one of its latest products. This commercial follows a long line of questionable ads including -- most recently -- one that sexualized the cartoon character Sponge Bob. I get the attempt at young-adult-male irreverence, but I'm one of them and I don't find any of it funny. As a result, I've long refused to eat BK's subpar food. There's a way to be funny to my demographic without being offensive or tasteless.

Dear Burger King-
please forward this to the advertising department.

Sunday evening, 5/2, we were watching a family movie and here comes the BK "Kids Meal" commercial with girls & "square butts" advertising. How appalling! If this weas meant for me, the adult, to take my children to your establishment, you just lost our business. Some perverted person was allowed to make a commercial to represent your good company! Your BK restaurants have always been a family favorite place to go, but apparently you've lowered your standards and have not kept family values as priority in your industry. Please reconsider your commercial advertisements in the future.

The most recent Burger King commercial showing a young "prince" kicking his father(King) as a greeting is yet another deplorable role model for our already violence inundated children and I will not patronize this business until this commercial is taken off the air.

Maybe if your kids were doing something more productive then staring into the TV, none of you would have to deal with this unfortunate 'mishap'. Alas, kids are going to see things that we don't want them to see, whether we want them to or not. The best thing you can do is to explain this to your kids, and role model proper behaviors yourself, instead of getting all wound up over an 'inappropiate' commercial. Like I said earlier though, there are plenty of fun and PRODUCTIVE things to do rather then staring into a television set.

Do you have anything better to do then ### about something so stupid. Now I am wondering if I have anything better to do since I just wasted 20 seconds of life on this stupid complaint.

RPTM6 is not bright nor has children. That basically says it all about what he wrote. The response above was perfect. Thank you.

One of my children is a physician, the other a pipeline engineer for a major television studio. What do your children do? I expect you're male, childless and this sophomoric commercial is, appropriately, your idea of a giggle.

PS: Syntax errors: the corrct word is "affecting, " and the phrase should be: "you're too lazy."

The commercial is damn funny. The people who sit and ### about how a tv show or movie or video game or commercial is effecting their child's behavior, are awful parents. You need to take the reins and teach your child a lesson and not expect other people and the media to do that for them. I feel sorry for everyone who has to put up with all of you people's horrible kids and I hope someone raised them since its evident that you didn't. Just because your too lazy to raise your kids and teach them anything of value, that doesn't mean it's Burger King's job. I welcome any emails from people who want to discuss this with me: ACP0015@auburn.edu

I am so glad that there are people out there that have the same values that I do. The burger king commercials are awful. They get worse not better, now they have the kingons that take a teenager's nipples. The advertising dept. at BK needs to be fired and replace with people that have morals and understand that their business should be aimed towards young children and not sexulity, lying, and teaching children to disrespect their parent or any other adults. Thank God we do not have a BK in our town, I would never go there. WAKE UP BK ! We do n0t want these kind of commercials on out TV for our children to see.

First I want to say "how sad" to the woman who was "smart enough" to not have children because you will probably never know unconditional love. ONLY children can give that to you...so good luck with that!
Although I agree with the advertising being a very bad choice and I don't have small children any more I always made a point( and still do)to discuss my concerns with my children. We would discuss the unacceptable behavior and I would let them know my expectations of them as far as their behavior. Unfortunately our children are exposed to things we don't want them to emulate every day out in the world(school might be an example). That is why it is so important to have open communication with our children and help them learn from even a bad situation or just poor taste in advertising. Who knows maybe then miss funny stuff wouldn't find them so revolting, but something tells me it would take more than that. On second thought I think I appreciate her not reproducing.
Lets' face it... no one should be eating that stuff anyway

i agree because i was a burger king employee and i myself was treated unfairlyi started work on april 13th of 2007 and was enployed there until dec.14th of 2009 thats a little shy of three years there.and through out my time there ive asked the general manager for hours and was denied hours, but every time one of my white coworkers would ask they would get those same hours that i was asking for now when i first started there i asked for ten dollars an hour the manager said that he couldnt hire me at ten dollars, but when he hired a white person at ten dollars an hour do u know how i felt i felt very disgusted and didnt want to come back but i went back like a fooljust wanted to let everybody know that the bristol, conn burger king (also known as the 440 store) on farmington ave. is one of the worst burger king ive worked at ever if your black u dont have a chance. i was the only black guy working there, i wasnt allowed to work the cash register but only allowed to pick up trash and clean the bathrooms but its ok for your managers to have paint ball fights in the store and allowed to keep their job thats called racial descramenation where i come from and i am going to seek legal advise into what i can do

Did it occur to you that it may not be "a race" issue as you perceive. Depending on the time of day most restaurants will not issue checks during peak periods. Could it of been the case? Too many people play the race card way too quickly nowadays.

bloody ###s burger king!

i will pass on the message

that is the dumbest reason ever

i ate there and they didn't include a card in my toy TT_TT

ALL THAT B/C OF A TOY?

On 2/27/09 My wife and I drove to the Buger King in Bolivar Tn. store #11384, I looked at the menue and decided to try the double stack cheese burger combo priced at $5.90, the large board to the side of the menue showed the value of the three burgers showing the whopper combo at $4.90 (no cheese) #2 was the double stack with cheese for $5.90 which I ordered as she rang it up she charged me fo cheese, I stated cheese came with the burger, she stated no I pointed the photo and stated it clearley shows it comes with cheese and stated so, she charged me any way, I m not worried about $.20 cents, but if you do that to everone over a period of time and double charging it would mean a lot of unfair profits, and a lot of false advertising.

PPL PLZ, THEY R JUST COMMERCIALS. GIVE IT A BREAK!

Burger King was a favorite place for my husband and I to eat. However, now I think he would be as appalled by the rude, crude advertisement as I am. I don't think violent, rude behavior is necessary to sell a worthwhile product.
I am happy to see that the woman slapping the young man who got a steak burger simply because he was hungry has been removed, however she is still rude in speaking to him. It certainly does not make me want to order one though they look delicious.

Not only will I not order the new advertised burger, the unacceptable advertising has led to my boyfriend and I boycotting Burger King all together. How horribly scarey to see violence as help to sell food.

I just heard a Burger King Radio Commercial and my jaw drooped. A man's voice going on about "you didnt study for that exam" you feel like a "king", you spent time with a buddy's girlfriends, you feel like a "king".. what the hell? You guys are promoting that not studying or taking school seriously will give you self-esteem and dating a friend's girlfriend is also a great thing?
Not even sure what's going on here.
See ya Burger King!

Our family is watching Nanny 911, Channel 15, Storm Lake Iowa on July 31 at 8:45. The commercial with the daddy Burger King and his son. WHAT is the purpose of showing him kicking his father? Is that what you are encouraging? Disrespect to parents? Why is he kicking his father? not that there is any good reason. Is it because the child doesn't want to eat healthy? Because dad just came home? Why is mom smiling? It's a terrible commercial. Secondly, you are sponsoring Nanny 911, which is dealing with dysfunctional families. And the commercial encourages that behavior!

Please revisit this portrait of family.

I FIND YOUR COMMERCIAL WITH THE CHILD KICKING THEIR PARENT TO VERY OFFENSIVE. HOW DARE YOU AIR WHAT WE AS PARENTS TEACH OUR CHILDREN ABOUT RESPECT. PLEASE PULL THIS OFFENSIVE COMMERCCIAL. WE HAVE ENOUGH ON TV WITH THE PRESIDENTAL RACE AND ALL THEIR MUD-SLINGING.

Why does Burger King need to show someone ramming someone with their car while waiting in the fast lane? What does this say about how stupid we have become that this is acceptable. Lets keep it light not criminaly insane

I just saw the new burger king kids meal commercial. I think it is uncalled for to use the "I like big butts" song and video changed to "square butts" for a kids ad! ...a kids ad? Really? That's horrible!

I 'am very upset that burger king is hiring perverts to make their commercials do you find them in jail or what. Sex and kids meals you got to be kidding me. I have grandkids and will never take them to burger king again. You are a bunch of idiots SICK SICK SICK you all should all be in jail. By the way my kids also agree and will never take the kids to burger king. You sick people!
Tina

I'm just sicken with that new sponge Bob commercial. To think your trying to attract young children with this ad is just wrong. Don't kids have a hard enough time in today's world. With sex offenders that now there advertising square dancing with sex butts = kids meals. I will no longer do business with this company. I work with children daily and see the damage that happens when sex offenders get their hands on our children. This commercial is another avenue for offenders to use to gain trust in our kids. "Hey Suzy to want to go to Burger King and get a Square kids Meal?" How many kids would get excited and agree to go? People don't think how television affects our kids. Open your eyes and you will see. Obvious burger King writers weren't thinking when they came up with this commercial. Shame on them and Burger King. I will pass the world through our schools and family and friends. BURGER KING YOU REALLY BLEW THIS (SHAME ON YOU)

SICKEN, VICKI

My wife and I saw your New commercial for the Sponge Bob Square Pants kids meal. I am outraged at the thought that you would have such an ad broadcasted knowing that small children are going to see such nasty sights and hear nasty words. What are you triing to do to our youth? Do you teach these things to your children? You might as well advertise drugs to them. Since its close to the same deal. Who ever set this commercial in motion needs a new job. Somewhere where they cannot curupt any child. GET YOUR COMPANY BACK ONLINE.

Twice I’ve seen the commercial about the square pants that referrers to Booty, WHAT IS WRONG WITH YOU PEOPLE, it’s all about the booty? I refuse to eat there until this commercial is pulled, why would you think a box stuck in your pants is appealing to anyone?

I am disgusted by the new "square butts" Burger king commercial! I find it very hard to believe that a so called "family restaurant" would put this kind of trash on the air. It is made even more offensive by the fact that it involves a cartoon character that children love! I've noticed lately that Burger King has been using sexual inuendo more and more in their commercials, but this one takes the cake. I certainly hope they see the light and scrap this commercial, and they can do away with that creepy looking "King" while they are at it. He looks like he should be starring in a horror movie. Burger King has lost this customer, and I''m not the only one!

I am 8 months pregnant I went to burger king in Edison on Oaktree Rd and Wood Ave for lunch. The manager was rude to me and my friend as she took the order. We pulled up to the window to pay I asked for change of a five dollar bill and the manager said she could not open the draw, she gave me my food I checked it and the fries were thrown in the bag upside down and I asked her to fix them and place them upright how can you serve someone like that just because you are busy she rolled her eyes at me. I get to work to eat my food I had a day old burger and it was suppose to be a double but it was a single the lettuce was brown soggy and old the tomatoes was deep red and soggy and rotten (remind you I am 8 months pregnant) the pickles were so old they didn't even have the sour taste to them. The mayo was all over the bottom of the burger along with the ketchup I had to throw my food away which was seven dollars i ate the fries and drank my drink and that was all until I got home from work to eat. I couldn't believe how rude the manager was in front of her workers to a customer what type of work environment is that especially to a pregnant woman how could you serve that kind of food especially to a pregnant woman I would hate to see what they are serving to the people that are not pregnant. I really thing you should not eat at the burger King on Oak Tree Rd and Wood Ave in Edison who knows what you might be eating or how old your food really is.

i just was at burgerking ff store fresno i went threw the drive thru and sat there for a bit at 720 pm the ladie ask for my order i ask if they still had the spec on chicken san she was laughing so hard she discon the enter calm for a min or two got back on laughing again and ask me the same thing i ask again do you have a spe on chicken san no we do not what do i9 want she said she was bounching off the soda mac laughing i got my chicken san with no mayo and one thin slice of wilted four day old lettce it was so thin and wilted i threw it away i would like to send you this junk and see if you would eat it i dont think so that is sad when you pay almost seven dollars for junk like that it is mon nov 18 2013

Well thats simple. We get all kinds of cravings Marina. Trust me.

Wow seems like an awful experience but why would you be waiting junk food being 8 months pregnant anyway?

While traveling through Moab, we stopped at Burger King for a milk shake. The manager was berating an employee in front of costomers. He was also rude to the customer in front of me in line. The man paid and did not receive a burger and he also did not receive cups for his drinks. The manager acted as though the errors were his fault. When he waited on me, I gave him a $10.00 bill. He did not have the needed coins in the register and was rude to me and an employee because he had to get more change. This manager needs a course in how to treat employees and customers! Thank you, Jan Ivy, Merced, California

Here's a copy of the letter I sent.

May 14, 2009

To Whom It May Concern:

I am writing to you to tell you why I will NEVER eat at Burger King again. One rude manager and your crappy Customer Service Relations have convinced me that Burger King does not need my money in this struggling economy.

I just tried to BUY (pay for with money you need) three kids meals from the Beretania Street Burger King (which is across from McDonalds – I will ALWAYS go there now) and one of your poorly trained managers was unbelievably rude to me.

I walked in and tried to buy ONE meal and purchase the other two toys separately, like I did the week before. The manager (rude, poorly trained, Filipino female, working at 4:20 PM) said I could not because they were running out of toys. I said ‘AWW, I did it last week” and I was about to order the other two meals when she said, right after I made my comment “You cannot, CASE CLOSED”.

I walked out and tried to get in touch with someone at your local office and they have not called back. I called Beretania at 4:42 to get the rude manager’s name. I informed her that I was writing this letter and calling the numbers listed because she was rude to me. She had the nerve to say she wasn’t rude. I told her about the “case closed” comment and she denied it saying “it was not in her vocabulary to say that” and that she had a witness (another worker). She said “fine, go ahead”, NOT APOLOGETIC AT ALL.

I wouldn’t have to write this letter, if you had a website with a complaints section like JACK IN THE BOX, MCDONALD’S, SUBWAY, PIZZA HUT and TACO BELL DO.

The customer is always right and JANET PASCUAL of Beretania Burger King DOES NOT KNOW THAT. She was rude, lied and egged me on to turn her name in. There are tons of hardworking people out there that deserve this job. JANET PASCUAL does not. I told her I would try to get her fired and I will.

I will be sending a copy of this letter to the headquarters of Jack in the Box, McDonalds, Pizza Hut, Taco Bell, and Subway (all next to your Burger King). I hope they share this story in their MANAGER TRAINING SESSIONS as a NOT WHAT TO DO scenario.

I will also solicit local news stations to do a story on customer service and how important it is in this struggling economy for companies LIKE YOURS.

Janet Pascual failed in so many areas because she KNEW she could be rude, lie and DARE me to complain about her because she must not get reprimanded for her rude actions. Trained managers know how to deescalate a problem, big or small (like this one). Janet should have said ‘sorry you feel that way mama, is there anything I can do?” She is NOT supposed to let it get to this level.

I was not rude to her. I was willing to pay for the products I wanted. I was also willing to come back time and time again. Janet Pascual has lost my business for your company.

I am only one person with the resolve to make sure that everyone who will listen will hear this story and boycott Burger King as well. I HOPE when I tell this story it has somewhat of a happy ending in which I can say Burger King DID SOMETHING to ensure JANET PASCUAL doesn’t lose the corporation any more business with her rude, smug attitude.

Please contact me at my email: to inform me that you have done something to ensure that JANET PASCUAL will never be rude to another customer again. I don’t want or need an apology. I want action.

Former satisfied customer,

Allergies are treated very seriously by fast food stores. If you tell them your allergy every single time you make an order, you will be guaranteed the correct food. And if they still mess up after that, you can always sue.

brok - it's called living in a polite society. Not everyone is an arrogant [censor] who starts banging their fists at the slightest instance of bad customer service.

foxxydoxxy is most definitely not a valued customer. what an arrogant, self-entitled [censor] you are. take it on the chin and grow up!

And I thought the English were acquiescent!

Why did you wait to be served by this ogre? Why did you not demand your money back and tell him what to do with his burger?

Unbelievable.

The manager told you they were running out of toys and you still insisted on getting the toys, I don't see any problem with how she reacted. You're acting irrational for not getting your way about a fast food toy that your children aren't even going to remember in a few years. And you say the "customer is always right, " clearly you never worked in fast food or retail; the customer is wrong 99.9% of the time because they're SELFISH (like yourself) So get over it, you want real toys - go to Toys R' Us and get your children a toy they're actually care about and remember.

The customer is always an idiot. Especially in your case.

You need some serious prozac...

You still suck at life.