Burger King
Reviews and Complaints

I am so disappointed with this restaurant. I timed it today, because every single time I go through there it takes forever to go through and get my food. So I arrived at burger king at 11:34, with only 2 vehicles ahead of me, and by the time I placed my order and paid for it, it was 11:49. Then I got half way home and realized they did not give me my shake, so I had to turn around and go back. So I walked in this time since it took so long to get through the drive thru and then had to go back in again when I realized they did not even give me a straw. Then I get home and the fries were cold and nasty, the chicken nuggets were mushy, like they were not cooked all the way, and the mozzarella sticks were burnt and nasty. My husband told me never to get him anything from there again. I used to love burger king but now it totally stinks!
Date is 11-28-2021, Store #13513, order #208543, employee #208543

At about 530 pm on November 27, 2021
Myself and roommate went to go inside door was locked so.went through drive through ordered 3 chicken kings mustard only, double whopper pickle and mustard only, 2 chicken light mayo only. Was told by female that it doesn't come with mayonnaise, I replied that is how I would like.it. ordered 3 large fries no salt. She replied ok ill have your total at the window oh its $35.36 please pull forward. There where 5 cars ahead of me. I waited 22 minutes. Got to the window a young male with dreadlocks brought 3 bags to the window he put them in a plastic bag for us. We drove home. I dropped them off and I had another errand to run. When I came back I noticed that it was a single whopper the cheese was not even melted the meat was rubbery, there was only 2chicken sandwiches with mustard only, one with mayo. The men said the chicken sandwiches with mustard the where kind cold and old tasting. The chicken sandwich with light mayo had mustard on it also. The french fries had salt on them and they had black specks on them and they tasted funny. I tried to call but they closed 10 minutes after I left. Very disappointed. I use to work for Burger King many years ago on March Air Force Base. We took pride in service, in what and how we cooked the food. Something needs to be done. Thank you.
Sincerely Tammy Goodeill
[protected]

I went through the drive thru at the 1900 North 72nd ST. in Omaha, NE. at approx. 9:15p.m. November 27th, 2021. I ordered an Italian Chicken Sandwich and a 4 pack of jalepeno poppers...they were very old, I couldn't even chew them because the cheese was hard. They gave me a rgular chicken sandwich with wilted brown lettuce and mayo, which I am allergic to. I couldn't eat any of it. Very disappointing!

Went to Burger King on Monday on tamiami trail in port charlotte. Cashier was rude so manager sent me $10 gift card. Wasn't willing to go to that 1 again so went to kings hwy in port charlotte Florida. Walked right in to cashier and placed order. Took 15 minutes to get my food. Open it in car and it's all cold not even warm in anyway shape or form. I never go to McDonald's and don't do fast food much but I grew up on bk. The quality and service are so poor it's a joke. I'm surprised your still in business though I'm sure struggliNg.

I went to the Burger King in Pinson Alabama on 11/26/21. I had a coupon for a family bundle. The store said they do not do family bundles. I was upset because coupons came to my home and they do not accept them. Then the cheeseburger my daughter had we found hair. I will no longer spend my money at Burger King. I work in the health care field dealing with customers and patient information. I'm sure they look for the best experience when they what service. I believe Burger King need to hire people who are customer driven. Also, they need to pay attention to the product they give to customers and make sure no hair or anything else get in the food.

Several months ago Burger King store #11603 in Quitman, Georgia started up charging their meals. The first time I ordered a meal, instead of giving me what I ordered they up the order to a medium and of course charged me for it. I explained I did not order a medium and did not want a medium. They told me they did not have the regular (small) meals any longer. I argued with them and told them I did not appreciate the deceit and would no longer eat there. 2 weeks ago, I stopped by to pick up the 2 whopper meals for $10.00 (first time in months) and they charged me 9% sales tax. (sales tax has not gone up) When I ask the girl at the window when the sales tax increased she just shrugged and said "I don't know". I have noticed that their business has just about dropped to nothing, which should send a message to the owner, but he just continues to try to screw around to make more $ off of each person.

The guy that took my money was very rude and nasty he took my card and didn't give me a receipt I pulled up to the window after my order was placed no one was there i sat there a couple of mins I proceeded to the next window a black guy with braids came to the window and took my card brought my card back and told me to never pull up to the second window no matter if anybody there or not to just sit there he was very rude and nasty when he made that statement and as a customer I don't have to take rudeness I will never visit that location again

I feel like the lady that took my order was rushing me. I ignored it but when I got to the window I asked her did she separate my order as I requested in different bags cause I'm dropping them off in two different locations. She rolled hers eyes and said they are, well I had 3 different orders but she jammed them all 2 bags. My complaint is mainly her attitude as far as taking my order at the window. When I told her I felt like she was rushing me she said in a nasty tone "IM NOT!" And when I got to the window she snatched my card from my hand didn't even say thank you after she gave it back to me gave me my order. I asked to see the manager ans said "IM THE MANAGER WHAT?! and slammed the window at the drive thru on me. This incident happened today Nov.21 40 mins or so ago at the Patterson Ca. Burger King. If this is the way these managers are trained to treat their customers I never want to return.

I was disrespected badly by the manager Blanca, she was very nasty to me, my food was dry, no sauce no nothing, I had to come all the way from school for her to complete my order and she still didn't give me any condiments for my food even though I had paid for them previously with my first order. This Blanca should definitely not be a manager nor should she work at any fast foods, she's not fit for the task at hand.

my friend and I recently ate a whopper at our nearby burger king. we have never eaten here before. The burgers were good and tasty, however the bun was somewhat charred on the top. Hours later we both had stomach issues and diarrhea. Needless to say we were very disappointed and will not return to this establishment in the future. I would suggest you retrain this store on food safety.
We may try another store in Anchorage in the future because we did like the burger.
Thank you in advance for addressing this issue.

Servers at the drive- thru say to keep coupon and use again..people inside said that you can not use again and are rude about it. Your employees need to get on the same page or customers will go elsewhere..I was in management for 28 years and your employees NEED CUSTOMER SERVICE TRAINING ON COUPON USE. Employees only know what they are trained to do.

Went through store 12192 drive thru. Items on screen and receipt were right. However, the double cheese burger was missing. It's too far away to drive back over there to get it.

Also checked the website specific to store 12192, it showed the texas whopper was available. When I got to the drive thru, they said they'd never heard of a texas whopper.

I ordered the Family Bundle 3 whoppers, 3 cheeseburgers and 3 small fries for 14.99., I ordered by drive thru. The person taking my order insisted that I give her a coupon code. There is no coupon code. On your website menu there is nothing saying I need to use a coupon code. I also told the girl the same thing. When I paid and got my food, I assumed she charged me the correct price of 14.99. But she charged me the individual price per item. My charge was 42.00. I had additional items as well. Not only did I get over charged, I had 1small fry in my bag which should have been 3. All of my food was "just warm". I live 1/2 mile away from this location. I was the only person there at the time so all of my food should have been hot. I love your onion rings. Have you tried to eat cold onion rings?

Ordered whopper and it was awful. The onion and pickles were old, like they were frozen and thawed out, very rubbery and held water in them and not fresh. Made the sandwich taste horrendous. The bread was not fresh either. I will never patronize that location again.

On Nov 5th, i pulled into my Burger King #23537 at 11:42 am which is waupaca wis, my transaction number #[protected]-111749. The drive thru had 3 vehicles before the order monitor. I finally got my food at 12:09pm.
On top of this the food was cold, but sandwich buns were hard.
If i wanted to spend $14 on junk would have went to a gas station for food...Which i could have gotten so much better food at kwik trip.
I want some kind of compensation for my bad experience but i won't be going there anymore.

Tom Rahn

Today (11/1/2021 at 11:45am) I went through the drive through at Genesee St., Chittenango 13037 Store 3059 according the the receipt and part of my order was a whopper jr. When I got home (a 20 minute drive) opened the bag I found instead I was given a small chicken sandwich. I felt I had not choice but to eat it as it would cost me valuable time and gas money to drive back to get it fixed. If this has been a fish sandwich there would have been an allergy issue which could have done serious health damage. I was order number 67 and the transaction ID number on the receipt was [protected]-111910.

Purchased Cheeseburger at motorway services on route to our destination. Chose to eat as we travelled. The cheeseburger was cold & bread bap was stale. Contacted burger king uk. There has been several communications with them, but now they are not responding. I can provide all details of required.

Please Advise

W Beaton

To whom this may concern:
I visited my local Burger King in Junction City, Kansas this evening, I ordered an Original Chicken Sandwich, no mayo, lettuce and tomato on the side; I placed the second part of my order, the awesome breaded chicken sandwich, spicy, with fries and a drink, and some onion rings. When I got my ticket I walked over to fill my drink cup and looked over my receipt, thinking that my bill seemed a little high for just two sandwiches, $20.08. I did not ask for a military discount, even though I know they do offer this discount. When my number was called, Order #21, I asked her about the amount of my receipt, why did I not receive a combo meal price? The young lady responded, "if you wanted a combo meal you need to ask for it, like a number _". I responded that most places ask would you like a combo, or to upgrade that to make a combo; I was a little upset, not making everyone upset, got my food and left. I ordered my food at 6:51PM, not a rush or anything at that time, just a bit upset. I served for thirty years in the Armed Forces, I'm 68 years old and I have eaten at a few Burger Kings, usually not ever having any problems or issues. I not writing to receive a free whopper or anything, I would like to see a bit better customer service, and some restaurant upgrades at our Junction City, Kansas restaurant. Thank You. James Sands, SGM(R) U.S. Army, [protected], [protected]@cox.net
Transaction ID: [protected]-110407