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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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P
10:43 pm EST

Burger King The whole service

Store number 21300.i went through the drive thru on 01/08/2022.they got my order wrong 2 and then they over charged me.They was very rude.and the food was cold and the fries was half done.terrible service the host was Annette and order number was 544.i had to go through the drive through 3 times because they got everything wrong

Desired outcome: My money back for the rude people using cuss words at the drive through

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U
6:04 pm EST
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Burger King Breaks

I have been an employee for your company since it opened 12/30/21, since being there I have worked a 9 hour shift daily and have not been permitted to take a break, by law after 4 hours I am entitled to a 30 min break in which I have not been getting. Not only that our store manager Christina (Tiko) has a very nasty attitude towards staff. she complains if I use the bathroom too many times as I have recently had a baby and had bladder problems.

Desired outcome: be allowed our breaks and have a talk with her concerning her attitude towards us cause people quitting everyday

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T
3:43 pm EST
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I ordered 2 fish sandwiches from the Buena Vista location in Va. the 1st week of November 2021. I noticed the fish did not taste very good and seemed to have an old stale taste, however, I was hungry so I ate them. I then began having intestinal issues within only days after eating the sandwiches. These issues have been "on going" ever since then till now...

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C
1:34 pm EST
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Burger King entire interaction

route 130 in Cinnaminson NJ
-arrived in drive through, told computers down and to come inside
-tried to order the italian chicken sandwich, , out of marinra sauce
-order a plain chicken sandwich --cheese only...came out wrong
-received $4 in quarters as change because they were out of $1s
-out of coke--had to get dr pepper
-fries were burnt
--the counter people looked baffled at every step of their movement
-they lost a customer in me here
- I just had to let someone know

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M
7:25 pm EST
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December 26, 2021 Burger King # 4033 1208 Dorchester Avenue Dorchester Ma 02125 @ 4:30 PM Order # 11 Amount: $8.76 Cash I been going to Burger King on Dorchester Ave, for over 50 years. Born and raised in the Dorchester area. for the past two years could be longer I always go through the drive through to purchase my meals for my family and me. I just...

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R
8:51 am EST

Burger King purchase of 3 separate orders of Rise and Shine

On the 24th December 2021 at 8:55am, i visited Burger king drive trhu at Hagatt Hall store #19163, Barbados my order was processed as order 41.

I purchased three separate orders of the rise and Shine special, when I got the items I realized all the items were thrown in the bag resulting in the nuggets and hash brown being skinned out in the brown bag. I attempted to give it back to the attendant to separate the orders and was told that she could not take them back. The total of my order was 39.36 and I am dissatisfied with the very poor service. The state of the items resulted in my throwing away most of the order.

Desired outcome: I am requesting a full refund.

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Update by Ronsha
Dec 24, 2021 8:54 am EST

The incident complained above occurred at Burger King Haggatt Hall, Barbados

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S
8:15 pm EST

Burger King drive through service

I pulled up to your Burger King while I had an hour to eat on break while working as a first responder. I was leaving Walmart across the parking lot and happened to notice my favorite impossible burger fast food place, being Vegan I have very few options.
I immediately noticed the line was not moving... I waited 33 minutes in drivethrough line and was only motivated by people turning away and pulling out of line. That and the fact that your route 8 butler location was 38 minutes away. after listening to angry people on mic arguing about tomatoes and so forth.I became fed up and said excuse me and was immediately told go ahead with your order. I ordered my 2 Impossible whopper meals with no mayo and was told " "nope" about whether or not icees were available, so i orders a sprite and a coke.
I pulled up to window and asked again if there wasnt any mayo on burgers, I was then told no there isn't and that my sweet tea and pepsi was ready for me as well. i informed her I didnt order sweet tea. I was then told "look you want it or not, we're busy and theres a long line" Appauled at her rudeness I said no its ok. ill inform coorporate so I am. North Versailles Burger King is by far the worst Burger King I've ever been to.
I cannot believe that this is allowed to go on. I went across the street to wendys and had to settle for. large fries due to my vegan diet. I was not happy about that.
-Thank you and please do something about that place, its honestly horrible and I know I cant be the only. complaint.

Desired outcome: fix this place please

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4:00 pm EST
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I attempted to do a survey on today 12/12/2021 only to find out after reading over the receipt multiple times in fear I was over looking the survey code only to find out. (IT WASNT ONE). So I called the store [protected] to speak with a supervisor. I was told to hold on but could yet hear the employee in the background saying (they want to speak to a...

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J
7:38 pm EST
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Burger King Charging more than is on the Menu Board

I recently entered the Burger King @ 2703 McLeod Blvd. in Florence, SC. on Dec.5th. I ordered four Double Cheeseburgers for $1.99 each as per the Menu Board. The server rang up the register for $10.49. I told him that doesn't add up to what I ordered. He then informed me that the prices of the food had increased. I asked to speak with the Manager. The manager came out and said he just works there and does not deal with problems.
To me, this is False Advertising and a Bait & Switch Scheme. I don't know if this practice is being done in all the Burger Kings, but I find it absurd that your Company would post a price and not honor it. I do not have a receipt to attach because I walked out due to the Principle of the matter.
The Burger King Corporation should spend more time educating its Managers to deal with problems @ their locations. I am also going to inform the Chamber of Commerce of Florence, SC. and also the SC. Attorney Generals Office, so they know what your Company is doing.

Desired outcome: Put correct prices on Menu Board and inform me that you received this complain

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10:34 am EST
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Burger King Service - skeleton staff, slow service, cold food

Location: 1333 - 19th Avenue N, Fargo, ND on Thursday, December 2, 2021 at 5:25 pm. Only 1 customer ahead of us, who was waiting on his order, which had omitted the fries. He seemed to have been waiting for quite a while when we arrived. We waited several minutes for the employee to take our order. The afore mentioned customer was still waiting after we had placed our order. We were the only customers in the place. Employee did not give us a receipt when we asked for one (needed for expense report). Said machine out of paper. Our order finally came after 5 minutes. Was cold. We took back to hotel to heat up in microwave. I have no idea how that crew was going to deal with supper time rush at 6 pm if they could not handle just three customers.

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E
8:24 pm EST

Burger King over all service

i went into burger king on Parkway East in Birmingham, Al for the 37cent burger. The manager was extremely rude . she told me she had no record of the order, i tried to give the code and other information. She said she did not have the information to give me the burger and told me to get out of line and get the right information. I went back through the line again and tried to explain to her again. she said she did not care what i had and the only whopper burger i could get was the 2 for $6.00. I still tried to talk to her and she kept rudely repeating 2 for $6.00 was all i could get.. she then told me that if i did not want 2 for $6.00 get out of the line and don't come back. I have had other bad experiences at Burger king but this one was the worse. the problem was always with the managers and food is always cold. From reading the comments there seem to be basely the same problem in all locations. i don't believe the store managers care about the customers or the food and providing a customer friendly store...I certainly hope your corporate is much better and resolve these issues.

Desired outcome: Better screening of managers and employees when hiring. and better cooking and heating of food

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R
7:07 pm EST
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Burger King I haven't been paid

I worked they're in August of this year never got paid keep getting the run around I'm about to file administration lean on the company I'm not getting the run around any longer. I've called and called uploaded information online two different times and kept in touch and this still is far from being resolved if someone is willing to work they shouldn't ever have to begg to be paid I've had enough.

Desired outcome: Someone better pay me now

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K
5:34 am EST
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Burger King Order thru drive thru

I went thru drive threw ordered alot of food waited for my food for 10 minutes. When I got home which is only a couple blocks away. My fries were ice cold, My poutine fries were hard, the chicken roadhouse was spicy not regular so it was a toss away. And the 2 whoppers I ordered were made wrong
And had 3 Jr patties on it not whopper patties. I paid 50.00 for food that was not good at all. So very disappointed with my food. This was in regina, sk on dewdney Avenue

Desired outcome: Refund

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R
10:37 pm EST

Burger King No survey code on recipts

We just got back from ordering 3 burger king meals, I wanted to complete the survey but there was no codes on our recipts. I am asking for 3 free whoppers for my trouble, by the way Madison at Burger King #28258 provided outstanding customer service she was outstanding.
My address is 3510 Loxton Loop, Coeur d Alene ID 83815
My phone number is [protected] and email address is [protected]@live.com

Desired outcome: 3 free whoopers

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M
8:30 pm EDT

Burger King whopper 37Cent offer

Went to 2 different restaurants today for the 37 cent whopper deal and both had there inside closed so they didn't have to honor the deal. I am very disappointed with Burger King. If they can't afford this deal they shouldn't of offered it for there birthday. That would be like me inviting people to my bitrthday party and locking the doors.

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6:13 pm EST

Burger King Manager that cusses at the customer

Horrible manager on site at 4:35pm ct when I attempted to redeem the 37 cent whopper deal. This restaurant refuse to allow me to get the offer saying their system doesn't have the offer. So I say the system or the app is stupid, but your manager turns around and say I am stupid! This infuriates me that he would call me stupid for calling your system to be the problem! Just what kind of customer service do you run in your store?

When I attempted to get a receipt to file this incident with info and proper name of their manager they refused my order for a large French fries and just decided not to service me so as I can't get a receipt to file this horrible service complaint at this Burger King.

Twice before in the past year I have minor issues with ordering pickup on this business from the app, but this time your manager on site is just plain horrible for calling customer stupid.

Desired outcome: Change your management!

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J
7:56 pm EST
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So I ordered my usual, which is two Whoppers with no onions and extra mayonnaise with a large side of onion rings. This is at the Burger King at diversey and Cicero in Chicago. There's a 21 digit survey code at the bottom of my receipt. The website only allows 20 digit codes. This makes it impossible to start the survey much less complete it. Not sure...

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M
1:10 pm EST

Burger King Went through drive thru and ate in the parking lot

Ate at burger king parking lot. I saw a manger walking down the hall with. A homeless guy. Looks like she. Just came out of the bathroom with the guy. Like they had sex. She had glass older women nette or Janette on name tag. I got sick thinking she touch my food. I was upset that guy didn't belong in the store. He looked like a drug addict. She was walking with him. It looked like they just had sex

Desired outcome: She should be fired that guy was homeless person

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I
7:04 pm EST
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Burger King NO customer service or food while open. Employees don’t do job.

A bald looking male employee had door propped Open saw us/made eye contact. Displayed on screen was order from a DHL van& after driving around saw him just chatting away. NO service whatsoever no acknowledgment to us. tried to back up& go forward. called five times &no answer. Overland Park, Kansas BK off 135th at. Sat there wasting 30 mins of time. No DM # to call and handle situation. This man clearly ignored us purposefully and didn't care about anything or anyone. Cannot wait to never go back again. I'm now going to Canes where they at least acknowledge their customers and serve food.

Desired outcome: Compensation for wasted time and no food or service

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R
6:13 pm EST

Burger King Service via phone

If i could give no stars I would. I need to know who is the supervisor over the GM here. I called approximately at 5:04pm today 11/29/21 to ask a question and their male manager was very unprofessional and speaking vulgar towards me. I ask for the General Manager's name and number and he cursed me and hung up. Very impolite and unprofessional that manager needs to be reprimanded expeditiously. God Bless

Desired outcome: Manager Reprimanded

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
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    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
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    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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