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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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C
8:37 am EDT

Burger King service

I have a video recording of your manager refusing to serve me because my 5 year old granddaughter is wearing a bathing suit. This is clearly discrimination and i would like to speak to someone about what you are going to do about it.

Jodi Jackson
[protected]
Buffalo ny
Please leave a voicemail with return contact information if i do not answer thank you

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J
6:33 am EDT

Burger King liberal kansas burger king

Drive Thru is supposed to be open 24/7 if I am not mistaken, there are two people here and one seen me and went to the back so I can't see them no more! Went back around nothing, parked at the window nothing, absolutely frustrating because this is the only drive thru open in our town! Someone needs to tell them employees something! I'm usually a patient person but when I made eye contact with the lady and she just leaves I felt really disrespected. So I'm staying till they come out!

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S
1:51 am EDT

Burger King product

Purchased a Whopper meal with NO onions from Burger King on 22nd St in Tucson AZ. The Whopper had Onions, NO tomatoes, barely had lett. and it was cold. The fries wasn't even half way in the fries packet and I had over 10 packets of ketchup. I was pissed. If I was driving my own car I would have taken this order back asked for a refund immediately 😑😑😑

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B
12:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King tacos

We recently purchased 4 of your tacos and were very disappointed. They had no lettuce or cheese in them just the taco shell and what tasted like a meat and bean mixture of maybe a couple of teaspoonsful . Unfortunately we will not order them again. The flavor of the meat was mediocre. They had approximately 9 or 10 made ahead and were only luke warm.

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J
9:19 pm EDT
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Maria if that is her real name, was extremely RUDE ...To all of us...they were all sitting outside when we pulled up... Made my husband mad with her smart mouth... looked at us like she could care less... never smiled or greeted us...a total hateful employee... no name tag and mumbled when I asked her... No ice, orders were WRONG...restaurant was filthy...

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P
7:16 pm EDT
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Very rude service, slow, and incapable of giving a correct order. EVERYTIME we get food from here the order is incorrect. This time it was onion rings (which is an additional charge) when we called to inform them of the mistake they were unprofessional answering the phone to the point of not being sure if it was even BK that was answering. Then while...

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R
6:59 pm EDT
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Burger King offers Veterans a 10% discount on purchases. However, at this location they do not! They have a banner in their window stating they support veterans, but don't give veterans discounts. When I asked them about it they simply replied saying they don't give discounts at this store but they do at other stores. Well, this seems so hypocritical and...

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B
9:25 am EDT

Burger King manager/restaurant as a whole

I went through the drive thru this morning with my cousin.The lady on the intercom sounded rushed and we asked her to give us a min to which she gave us all of 5 seconds and rudely asked again if she could help us and he told her again to give us a min a little louder to which she got even more rude and said can't I help you find something to which he said no you can't finally!So then we ordered and she rudely read the order back to us and said pull around.We get to the window and the lady opens the window and didn't greet us at all and looked like she was speeding on drugs my cousin handed her a hundred dollar bill and she was so rude and said yeah I don't have change for that and I tried to ask her if maybe a manager had it or could get it and she said excuse me ma'am and threw her upper body out of the drive thru window acting like she couldn't hear me I asked again and she told me she was the manager and no she did not have change we would have to go get change or go elsewhere!I told her she didn't have to be so rude to which she acted surprised to but didn't apologize for it she just said I'm sorry you took it that way!This is the 4th incident I've had at this Burger King in the past year and honestly I don't even know how it remains in business!The other red headed heavy set manager acted the same way towards us about 6 months ago and I had to report him to which nothing was ever done and I was never even followed up with about!I just want to bring this to someone's attention because y'all could be losing lots of business over this!I myself will never go back to that particular Burger King and plan on informing everyone I know about these incidences!I also will write reviews on Yelp and the Better Business Bureau today!Im not letting this go this time!That lady and man should not even be employees let alone managers working in customer service!Her name was Tracy by the way!Thanks so much for your time!Have a great day!

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D
5:54 pm EDT
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I was eating my crispy chicken club salad at home that I ordered on kiosk station I asked for no tomato and got chewing gum after eating 98 % of the salad. It was stuck to the bottom of the black plastic bowl mixed with balsamic dressing. The manager told me they always chew gum and he tells them to stop and say he was sorry and wanted to replace my salad...

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D
4:35 pm EDT

Burger King service and food

There were 25 people in line and only 1 new employee cashier taking orders. No one came to help him a lot of people got mad and left. I wish I had so not to experience your new taco. This was not even related to a taco. It was deep fried, greasy and the meat was burnt. It was totally disgusting! I at 3 bites and threw it away. Will never go back. Did not want to get back into the 20 people line for a refund.

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E
4:26 pm EDT
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Reason I am giving a complaint is because I was eating my meal, with no air conditioner inside the burger king restaurant. It's 100 degrees outside and inside the burger feels like 110 degrees more. When you first enter in any restaurant you expect good service and an air conditioner, I expect to eat my meal in a cool environment not in a hot as hell burger...

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B
11:54 am EDT

Burger King unsanitary conditions

Initially, I found the bathroom filthy when I went to wash my hands. Then my son bit into his burger that contained a black hair. We showed the manager and then I told the counter guy about the filthy bathroom. He said he would check on it and I checked on that and found that it was a poor job and nothing else had been cleaned. Also the terrible unclean conditions around the beverage serving area and kitchen service door were sickening. I told the manager how I felt and also told her I took photos. The place was not too busy to give the bathroom the cleaning that it absolutely needed. The other filth was not from just one day but as habitually not properly cared for. Our family only lives about 4 miles away from that BK and we have been there before as it is conveniently located. The conditions have bothered me but last night with the hair in food, sink, [censored] on the stool, etc, and apparent lack of concern by staff... I was really disappointed. My wife wanted to put photos on the FB but I thought that someone in upper management needs to hear about this and hopefully a meaningful change can come about. We lost our appetites from the hair problem and the failure to clean is a serious matter! If you had experienced this with your family would you want to go back?
Blaine, Karla, Andrew Pederson
813 Hagenson st
Starbuck MN 56381
[protected]@gmail.com
[protected] home
[protected] work

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R
11:06 am EDT

Burger King employee disrespect and attitude & racism, balled my receipt up and never gave to me and I had to ask for it

A employee at centreville, va burger king . Her name was Lina, a female at the drive through. Treats me and my mother with disrespect every time we come and accused me of smelling bad and would not take my form of payment . Which was change and my card, a lot of disrespect i would like to have her fired. Unacceptable . Name is LINA, burger king 1369

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U
10:38 am EDT

Burger King fish sandwich

My husband bought me six tacos. I tried to eat them, but threw them out. They were hard, about 1/4" thick, greasy and tasteless. So I went back there and they gave me a choice of what I can get. No tacos for sure 😝. So I got a fish sandwich. The fish was overly crispy, 2x2 inches, dry and very fishy tasting. That's it. No more Burger King for me. I was really disappointed 😞

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Update by user2048875
Jul 26, 2019 10:39 am EDT

Poor food

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R
4:55 am EDT
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At 03:30 AM the diner menu was still on display. When I attempted to place my order, an original chicken sandwich with onion ring, I was told in a rude tone that it was only breakfast being served. I then said, I said I do not know what is on the breakfast menu I received no response. I waited a moment then backed out the drive thru and was not able to...

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H
9:24 pm EDT
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I absolutely dislike pulling up at the drive thru window. I complain and refuse. The staff are rude every time. It takes so long to get my food. I never get what I want. I never get the sauce or items are not correct and the staff are so mean. I'm just so upset and I wait long periods of time between visits. It's not like this anywhere else. It's terrible...

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A
8:58 pm EDT
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I was given the wrong order tonight through the drive thru. I order the original chicken sandwich meal, large with a vanilla shake and a plain cheeseburger. I received two cheeseburgers (with everything) and two value fries. The employee at the second window was also very rude and shook my bag at me while saying, "here, here you go." I would like a refund...

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B
8:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Today I went through BK, I always check the mobile app for deals. Today there was a coupon for a free ice cream sundae for "National Ice cream Sundae Day". When I read the coupon code, I was informed that this BK does not accept mobile coupons. I asked for an explanation and was told that they got an email not to take them. I know that sometimes deals are...

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I
8:15 pm EDT
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the taco was the worst thing I ever had in my life from any fast food restaurant. it didn't look like it does on the commercial and taste horrible. i am a VERY loyal customer and the Whopper in my opinion is the best burger on the planet so im not giving a complaint to bash your company, I'm just giving my honest opinion in hopes that something is done...

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M
5:22 pm EDT
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Do you your App allowing me to order the Sourdough King Single sandwich even though you company quit carrying it; I never received the sandwich OR a refund. I was told by the manger on duty that I had to contact App Customer Service for the refund and they couldn't give me. Which I did before leaving the parking lot, to be told to call the toll-free number...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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