Canada Post
Reviews and Complaints

I applied for mail forwarding services through Canada post (reference number: [protected]) and the associate over the counter at Canada Post located in Shoppers Drug Mart, 1530 Albion Road, M9V 1B0 persuaded me to take the 1 year service but did not mention what is not included in the services that he was offering me. I signed up for the mail forwarsding service because I wanted my personal Governement related documents to be sent to me at the new address but the service doesn't include the same. I called up the Canada Post customer service and they kept telling me that someone will call me to discuss further but haven't received a call yet. Another thing, CP also cancelled my services without my consent. Please look into the same and help me get my refund. I am extremely disappointed with the way Canada Post has been dealing with me.

Canada Post refuses to update their address database. Because they now use PO Boxes for many houses in my area, they claim our addresses do not exist. Now this is not a problem for receiving mail through Canada Post as it comes to a PO Box, but they sell their address accuracy software to the government and all sorts of companies. Because they won't include my address I can't use any online systems. This is the case for many houses in my area but there is no one I can call to fix it and apparently they don't seem to be willing to fix the problem themselves. It seems that if it doesn't cause them a problem, they don't care. I do not think anyone should be using their address accuracy system as they don't seem to care if it's actually accurate!

This is the most unprofessional company (along with Ombudsman) I have dealt with! We had an unfortunate returning parcel from Asia, and we never got our parcel (the parcel itself was 1000 dollars). Canada Post claims that they have dropped it in front of our door; in reality we never received any phone calls, emails, notice, or even a paper-slip on our door about its arrival. We live in an apartment that only has a gate, it does not have a common place to drop packages, therefore usually it's a paper slip they stick on the gate, indicating which unit it is for. But they never contacted us in any forms, and we filed this case to Ombudsman, and Ombudsman said "The item was safe dropped at your apartment building; HOWEVER, YOU DENY RECEIPT." Are you kidding me? You guys never even contacted us, how do we receive it? You can not drop a parcel in a public area and call that safe drop! Not only that, you did not even contacted us that it has arrived! I am not surprised Canada Post only have 1 star out of 5 (with over 4200 reviews!), if there is a 0 star option, I would give a 0 to this company!

I can not believe a company that has this level of horrible service is still running its business! Is there no agency or even anyone watching over them for their action? What is the relationship between Ombudsman and Canada Post? This is totally LEGAL CORRUPTION.

I received a cheque on June 23, 2021, which the envelope which contained a cheque from Betty Yee State Controller, California was ripped in 1/2. I made a complaint - I received a call back from Tina in Cloverdale at [protected] ext. 2004. I had missed her call, but did call back in 3 hours and left a message, I did not hear anything back.

I then needed to contact California Tax's to see how to go about issuing a replacement cheque. I needed to send the cheque back - to send a tracked pkg - costed me additional $14.43 and now will take up to 8 weeks to receive. I waited 12 weeks to receive the cheque in the first place.

My Canada Post receipt
021/06/24 - tracking # LM161477794CA $14.43

I would like to be reimbursed for the out-of-pocket money I had to put out to send cheque back. What also was strange - on the day I picked up our mail. my husband cheque was in the mailbox as well - his envelope (cheque) was fine.

Now on July 14th, 2021 - we received 2 envelopes in the mail from US Department of Treasury Bureau of the Fiscal Service. Both envelopes that contained a cheque - were folded up like a fan and placed in our mailbox.

I find this very strange receiving both folded up, when my first issue with the ripped envelope earlier.

Dwayne Little
18728 54 Ave
Surrey, BC V3S 2H6
Email: [protected]@telus.net

So I mailed something to my friend on April 27, 2021. It was tracking fine till it got to customs in the United States it was cleared to go through on May 2, 2021. After 2 weeks. I called because my friend told me she hadn't gotten it yet. I asked where it was and they had no idea they said someone would call me tell me what was happening. I never got any phone call from the Post and I called 2 more times in July because it was a month late and I couldn't track it in the states before giving up. When my friend finally got it on June 16 2021. the packaging was destroyed, goods are fine thankfully. but over all costumer service is trash they did nothing to help I never got a call like they said, my package was 2 months late. And what's the point for paying for tracking if it only tracks till the boarder of a different State and not after it crosses?

I live in Salluit Quebec, the post office is in the local store. We have 1800 people in our town and only 600 P.O. boxes. The post office in the store cannot handle the flow of the mail as only one employee can work in the space. When will our community get a real post office with multiple workers enough is enough. we deserve a post office that can function properly in a community of 1800 people. bags and bags of mail for one person to sort and not enough space to do job. It always takes a week for the current postmaster to sort the mail.

I was expecting a delivery today and after seeing on the app that it was delivered to the community mailbox i went to pick it up only to be greeted by an open bubble mailer with the products missing and only the literature. Now i'll have to reorder and hope i get my order in time for when i need it and hope it doesn't disappear again. I've been delivered empty parcels before that weren't stolen after delivery, as well as not having received a package. Also one time i got a key to use for the large compartment of the same community mailbox for a large package but the compartment was already open and empty. The last one may not need related to CANADA POST.

The mail carrier who delivers to my house has on several occasions left my mail loose on the doorstep where it has been blown away by the wind. This even occurs during rainstorms.
This has resulted in soaking wet mail and who knows what is simply lost.
My house has a mailbox and a door slot, so there is no excuse.
I live between 120 and 150 Markham Street in Toronto( I don't want him to know my exact address in case he decides to lose even more of my mail).

Good Morning,

I am livid this morning, and here is why. I have two tracking numbers showing I am to receive packages prior to July 14.

These packages were in Mississauga as of July 9 and were to go to Kitchener, ON. Now I see the tracking is sending them to Quebec.

I am confused as to why this is.

I tried using the Online IVR to get to an agent and after inputting phone number, first and last name, email address, and confirming the right address as found by the system. The system to connect to an agent will not proceed further and ask me to pick a correct response from above. I refreshed and the online system wouldn't proceed further. I would have IT look into this as I had the same message over multiple devices and browsers.

I also tried to submit a ticket online to get help, and again at the very end the ticket wouldn't submit after asking for all the details and additional information.

I am hoping that someone sees this and contacts me back via email or phone call for the following tracking details:

These are two ASOS deliveries with the combined value of $400 of new clothes coming to Canada from the UK. I would just like them to be at the local post office for July 14th so I can pay the duty and customs on them in Kitchener and they do not end up in QUEBEC!

[protected] - Parcel 1
[protected] - Parcel 2

Delivery Details for the Receiver (Myself)

Sufyan Butt
15 Millwood Cr
Unit 36
Kitchener, ON
N2P 1X3

Again I want confirmation that these packages will be in my hands as of July 14 listed as per the tracking details and they do not end up in Quebec.

If they are to end up in a different province. I expect a detailed explanation as to what the hell went wrong. Whether that is on your end or at the Shipper's end so I can ensure this doesn't happen in the future.

I am frustrated as this is the second time where Canada Post has given me the run around. Last year they couldn't fix my mailbox after submitting in the tickets until a nice mail lady was able to fix it on the spot. Which was much appreciated.

Sincerely,

Sufyan

Why can't I track my parcels u are scrambled can't read the status

Your website sucks. Can never read . It's all scrambled. Please clear and readable

Wow wow wow Canada post! Your service has gotten horrible! More like Canada Joke Post. Prices are ridiculous, packages are never scanned so tracking is useless. Your chat is never ever helpful! Your delivery people get it wrong 90% of the time. Your customer service is non existent. I hope soon that you lose all the monopolized business you have. Worst all around service and I am moving my business elsewhere.

I have two package from China, one was delivered on time but the other was sending back to China because of incomplete address. I was been told the package is going to send back to China on June 17, and i made three phone call to Canada post from June 17 to June 19. I provided all my information of my address and I also asked the sender to call Canada post. On July 5 I called Canada post again and was been told the package is already on it's way back to China. This is totally unacceptable and unprofessional, I pay for the delivery, this is not something they want to deliver or send back. I tried all means to save the situation but Canada post made no response to it.

My email address is [protected]@gmail.com
Package track number is CY000784317CN
Package reference number is [protected]

A. The 'drop box' located on Heather St. at West 52nd Av., Vancouver (servicing V6P 3T7) has 'disappeared'. Is this a temporary or permanent removal. [This is not a complaint.]

B. A complaint: Web searches for a website that supposedly allows one to report a damaged or missing drop box does not seem to permit easy reporting that by email.

from [protected]@telus.net

Parcel from China arrived in Canada. parcel received tracking no.
[protected]. Weeks pass, delivery status does not change from initial update. Contacted non English speaking (Swahili?) agent at Canada Post and was told nothing could be done...I think.
I would like to know the exact physical location of the parcel with this tracking no. in hopes I can call someone at that location to verify its existence and possibly actually have it delivered or find a company that accommodate same.

p.s.
The official languages in Canada are English and French.
It has been this way for quite some time. Please advise your customer service agents accordingly.

On June 30th, 2021, a package was delivered to my house. The package indicated that it was photos and do not bend the package, well the package was bent. The photo has a crease going down the right hand side of the photo. The photos are my daughter's graduating pictures. Fortunately, only 1 picture was bent, but it was the 8x10 photo. I would like to have Canada Post pay for another 8x10 photo

I owned a home in St. John's, NL for approx 8 years that I had the same mailbox registered to me. Recently I listed the property and had potential buyers make an offer with an anticipated closing date of June 18th. The house did not close on that date, however on the Wednesday following this I went to retrieve my mail to find that my keys did not work. At this point the house is still mine and absolutely NOTHING has been signed over. How does this happen and what courses of action are required to ensure my personal information has not been breached? It's very concerning that they would be able to do this without any proof of ownership of a home. What is there to prevent anyone from doing the same and potentially stealing a persons identity. I felt violated!

Jim

Ordered a product online. Tracking says it 'was delivered to your community mailbox'

Where is it? Over a month now. This is the second item. The first item tracking said 'Canada Post out for delivery', and that didn't show either. That's $100 I'm out now.

Our package was delivered today empty. The package was torn open and the mail person was told to deliver it anyway. I called Canada post and told them someone from Canada Post stole the phone and they asked for the tracking number and then hung up. Already waited a half hour on hold, not sure what our recourse is.

How does a mailman deliver a package to 12 Ventura that was supposed to be 12 Muscot Drive L8j1x2, not even close except for the number! This is NOT the first time and I am getting very frustrated with the mail system!

Dear Sir/Madam,

Today I received a (hand-painted by me) card that I had sent to my 92-year-old aunt in Slovenia, three months after I had mailed it, with the comment that I had not written the country of destination in English. The fact is, I HAD DONE SO! What kind of ridiculous explanation is that! There was no reason to return it to me, and now my dear aunt has still not received the special surprise I'd prepared for her.