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Capital One
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4.3 37 Reviews 1031 Complaints
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Capital One Complaints 1031

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C
12:33 pm EDT

Capital One Did not received credit refund for overpayment

Have had ongoing issues with Capitol one.
-Unauthorized changes to account.
-Have Not received correspondence thorough mail.
-Ongoing problems with address changes and corrections.
-Not receiving call backs, for escalations.
-Owed 2 credit balance refunds have not received over $700.00

-very poor service... People working from home. Dogs barking, kids crying and you can hear the TV having to repeat yourself multiple times.
And misinformation documentation on file.

Very stressful to deal with, the Canadian Quebec call center is extremely rude.
I have never been so angry or stressed out with a company in my entire life.

Desired outcome: total resolution. Address corrected. all money refunded.

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12:46 pm EDT
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Back in Feb 2021, I paid on my Quick Silver Card, a few days later the payment was return. So I paid it again, the payment was return again. I contacted the card rep and was told that the payment was stopped by my Bank account, which is my Capital One Checking. After a few days of back and forth, the card service team set up a 3 way, no one could figure out...

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12:07 am EDT
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Capital One Hold on account

I filed for a SBA PPP loan for my small business application was approved. I went to the Houston branch at 11408 Gulf Fwy, I went to drive thru to make a 3, 000 withdraw for equipment and the teller (cassandra or Kamila) stated I needed to show more information for the business I did not have it on hand at the time. but I had available my driver license and social security card. She went to ask another co worker, then return to me and stated that she had to put a freeze on my account. I have loss money and contracts because of her negligent. Now am getting the run around on trying to resolve the issue I have produce all legal documents for my business.

Clyde C3 powerwash

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12:25 pm EDT

Capital One Refusal to send new card overseas

Hello,

My name is Izorela Turbuk and my Capital One expired last year in August.
Due to the Covid 19 pandemic I got stranded in Romania for the past year . I've contacted Capital One Canada customer service multiple times asking them to have the card send to me in Romania and I would pay for shipping. I was asking them to make this exception considering the difficult times we are all going trough. Every time the answer was NO. Last time when I spoke with customer service I've been told that a supervisor is going to contact me. This never happened.
I was hopping that Capital One will help their customers in need.

Desired outcome: I would like to have the new Capital One Credit Card sent to me in Romania.

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12:31 am EDT
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Capital One Authorized user credit card

Three times I requested an authorized user Walmart credit card and three time you knuckleheads couldn't deliver. My mailbox doesn't allow for another person to receive mail who is not on the contract, it's illegal. Three times I asked 2 supervisors and 2 CS reps to make SURE the new card was addressed to me and three times, including a FedEx priority delivery you sent, is was addressed to Michele Cucinotta. How incompetent and stupid can your people be? The mailbox owner returned the envelope as not at this address. Why are you so incompetent? What's it going to take?

Desired outcome: Send me a dog gone additional card!

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12:14 am EDT

Capital One credit card ending--- 3528 (bill paid )

Hello : I was charged a fee! for a bill that is paid on bill-pay for ($158.72) on web & mail. bill statements (if needed) will send but you have my information. Card ending (3528) April 26-to-May 26-(due June 20) check my account & close that bill. Have (memos & and confirmations ) OK bill was paid i need my account cleared . i am up to date with all. I don't want to double pay a bill. My email =[protected]@aol.com

Desired outcome: Fix the mistake clear my account.

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9:41 pm EDT
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Capital One All of it

Every customer service rep was rude and unprofessional.
I was left on hold while I could hear them laughing and joking around, not tending to my issue.
After making several requests I never received my card or letter in the mail.
Never even had a chance to use my card.
My money has been held for 4 months, and I am told I have to wait another 2 before they will even mail it back.
Which I do not trust as I have yet to receive a single thing in the mail.

By far the worst company I have dealt with to date.
I will never use any of your services again.

Desired outcome: Refund

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11:17 am EDT

Capital One Customer support

On March 16 I signed a contract with Priority Home Relocation to move on April 16, 2021. I was told I could cancel up to 72 hr prior. I called on March 17th and canceled and was told I would get a refund in 5-7 business days. After not getting a refund I contacted the company 2 times and got a different story each time. I contacted Capital One credit card on March 31st and explained. I was refunded the amount on April 1st. On April 7th I was charged for the amount. I contacted customer service and sent information. I was refunded on April 27 and then was charged the amount back again on April 29.

Priority Home Relocation had sent Capital One a letter falsifying information saying I made the reservation for March 16th at the last minute and therefore did not qualify for a refund. They continued with a false information on what had occurred and said they had it recorded.

After talking to many representatives and sending information to Capital one I finally talked to a manager. Together we called the company and they said they could not speak to us because it the case was being investigated. I was basically told that Capital One would not refund me because I didn't have in writing saying I would get a refund and that this was Visa and Master Card policy not theirs. Why was I then refunded 2x prior? It was clear that Priority Home is a scam. My understanding has been credit card companies are on the side of their clients.

Capital One clearly does not stand behind their customers.

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6:44 pm EDT

Capital One Personal credit card

Senior lead Lola (IEE136) was extremely rude and condescending over the phone with me. After being a loyal customer for 10 years now I can't believe Capital One is okay with this. I had $74 balance left to pay off and she refused to waive a $25 late fee. She told me she could not justify it. She would not let me speak to her supervisor or anyone else. She was not concerned or empathetic at all toward my situation. This is unacceptable and has really turned me off to any Capital One products in the future.

Aaron Michalski
7516 E. 52nd St
Tulsa, Ok 74145
[protected]

Desired outcome: $25 Late fee waived

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2:32 pm EDT
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Capital One Capital One Mobile App IOS 13 update

I have been a Capitol One Mobile app user for about 10 years. Recently your app advised that users must have a IOS 13 update in order to use the app.

My wife and I, users of your app, both have Iphone 6 devices. Apple has advised that this older version of Iphone can not down load IOS 13.

So we now have a decision to make:

Buy a new Iphone to replace our devices which currently work extremely well for all of our needs except your app.

Find a new bank credit card with a mobile app that continues to function with Iphone 6.

Desired outcome: Allow older Iphone owners to continue to have access to your mobile app with IOS 12 versions.

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6:31 am EDT

Capital One walmart capital one

missing payment will no assist

Desired outcome: 35.00

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11:30 pm EDT

Capital One Checking account/ppp dep

My PPP loan funded on June 8th on June 1st I called Capital One bank and told them I was expecting the PPP deposit from ready Capital my lender and ask them if there would be any issue if it was deposited into my personal checking account I was told by a supervisor it would not be an issue to go ahead to deposit so the deposit gets done two days later on June 10 my account is frozen because of the PPP loan they said it went to their fraud department so I called the fraud department they wanted copies of my 2019 tax return and my the name of my company and bank statements which I'd already given to SBA and ready capital but my loan was based off my 20/20 tax return not my 2019 so I advised them of that and sent them my 2020 tax return and my SBA loan approval contract that I signed and answered their question I told him it was a sole proprietorship and I followed all the guidelines and got my loan I took me 3 months to get get the loan and they said okay well thank you answered all of our questions left me with the impression that the funds were going to be put back into my account that was 4 days ago and we have no funds accounts are still locked and then they went away for the weekend it was closed down left my friends still locked and I have no recourse I don't know what else I can do they have all the all the power if they mention the word fraud legally they can take the funds I've called I've sent them every document requested and still nothing this is the worst bank I've ever dealt with in my life I've written letters to the president I have done everything that they've asked I've called the SBA I called Ready Capital to see if they were the ones who ordered the investigation and neither one of them ordered anything this is all done on Capital One own mission which they have done to thousands of others of other people I found out after the fact going online and reading what they have done to so many small businesses sole proprietorships they feel if they think it's fraud then that's it game over they can't get away with this this is unbelievable everything I did was above board legit and I'm not backing down I know I'm right they can't do anything I follow the guidelines if they don't like the way the PPE loans were set up with too damn bad it wasn't their decision to make

Desired outcome: I want the funds deposited back into my checking account so I can pay myself I have 8 weeks to get this done and they're tying up my funds and my time numerous phone calls and emails so I'm going to answer it this is ridiculous

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Update by Dino Nunes
Jun 13, 2021 11:35 pm EDT

Oh I forgot one thing right after they froze the account my credit score dropped 90 points and nothing changed on my credit report except for my score when I called the credit bureau they told me Capital One had put some type of Levy or lean on my credit report this bank has stepped away over the boundaries and they need to get their s*** together not everyone that got a PPE loan is fraud this is ridiculous how does this Bank get away with this an SBA and ready Capital said that they can't do anything they didn't order the investigation Capital One did it's only my account was in good standing with them please somebody out there help me please I was affected like everybody else from the coronavirus the PPP loan was really going to help me out so I could pay myself get back on my feet like everyone else wants to do Capital One is preventing that for happening for anybody if it's a PPP loan then you committed fraud. Whoever runs the fraud department they're the ones who are committing fraud they are the ones that are committing crimes by taking people's PPP loans this is outrageous.

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August Raine
Crossett, Arkansas, US
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Nov 21, 2021 12:22 am EST
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I have dealt been dealing with capital one since sept 4, 2021. For a legitimate loan received in June. I sent all documents asked for, called the SBA, and prestimos. And this is a Capital one, bs move. My loan has been forgiven and paid off. Yet they have restricted the funds and claim to send them back to sba, which is nit true, bc they wil go to prestamos. Who do not have a number, that I have found. Just an email with no reapons. SBA has nothing to do with it and offers zero help.!Any guidance that can be given wld be great and any change on my end I will post!

S
S
Sotora Cumbo
US
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Jul 07, 2021 6:40 pm EDT

OMG this just happened to me, and i was terminated because of it on June 25th, 2021, i worked for capital one, they fired me saying i committed fraud on my personal bank account, i wasn't fired because of my work ethic i was fired because i got a PPP loan

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4:33 pm EDT
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Capital One Credit cards

After dealing with cvid situation and other financial hardships, as a customer for over 12 years, asked for a lower interest rate on our 2 cards. Was told they could do nothing for us...each card 21 & 22%. Our credit rates are in the upper 700's, have ALWAYS paid on time. This is highway robbery! We have finally wised up to not use them anymore once we finally do get them paid off. Thanks for nothing...no help during unemployment and difficulties. Not even a temporary lower rate for 9 months or so to help stabilize...nothing. WOW #angryloyalcustomers

Desired outcome: No help from Capital One

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3:25 pm EDT

Capital One Flight booked with Rewards

On April 1st 2021 I booked a flight through the Capital One Ventura Visa rewards program. They entered my name wrong. Today I have spent 4.5 hours on hold with [protected] so far trying to:
1. Get the booking under the proper names
2. Reserve specific seats
3. Pay for 1 checked bag.
After 1.5 hours I was able to get hold of someone, who told me "oh - you need to talk to a different branch. I have since spent another 3 hours on hold.
Is this REALLY the kind of customer service I can expect with Capitol One?
PLEASE call me back or answer my call! I am on my mobile phone at [protected], and have currently been on hold for 4 hours and 32 minutes...
John Pinkerton

Desired outcome: 1. Get the correct names on my flights 2. Book my seats 3. Pay for 1 checked bag.

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8:14 pm EDT

Capital One Secure "credit card" scam

Hands down, THE WORST experience. I make a ton of money, but never used credit because I was raised to pay cash. So I don't have BAD credit, I just have NO credit. I was advised to open a secured credit card via Credit Karma and opened a Capital One account with $250 secured. I added my netflix, dropbox, spotify, etc. and paid the dang thing off. Next thing I know, my credit score DROPPED 35 points! Yes, dropped! I finally after years of working on it got to the "good" score, and these bozos effed it up in one month. RUN away from this awful company. I was in tears, most horrific experience. Ugh, I feel sick writing this. I'm a senior content manager at Microsoft and make $200K a year. Ridiculous and humiliating experience.

Desired outcome: Erase from credit history

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6:30 pm EDT
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My lender sent my loan to the account in which Capital one stole the funds and will not give them back. To the tune of 10K for an account that was only overdrawn $25. Stay away from these crooks bc they are too protected to get any help as a consumer your basically F*cked. They lied to me for a week wouldn't tell me why or wouldn't disclose any policy they have supporting this BS. Share with your friends

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1:01 pm EDT

Capital One Charged Interest on Costco Membership Fee Never received a Bill & Card Declined

Never received any Bill in the Mail.
May1/21 Costco Annual Fee applied to my Card without my knowledge.
June 10/21 Attempted to get Gas at Costco. Card DECLINED. ?
Called Capital One June 10/21 ...& told my card was declined because I had an outstanding balance of $67.90 + interest of $1.35
Was NEVER Told that by agent that the outstanding balance was for the Costco Yearly Membership... but ONLY that I had an outstanding Balance.
I always pay the Costco Capital One Bill the same day I use the card, which is why an outstanding balance did not make sense to me.
Also told that my Card was declined, because THEIR system automatically declines a card if a payment was Not made, even on a $0 Balance account.

Desired outcome: If a fee is added, they MUST send me a Bill in the Mail. I should receive a Refund for Interest charged

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9:47 pm EDT
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Capital One their lack of customer service

I tried to book flights using my points on a upcoming trip. when my travel dates changed unexpectedly, I tried going back into the system to change my return trip date. The system wouldn't allow me to change my trip date. I attempted to contact capital one directly through their customer service. After waiting on hold for an hour and forty five minutes, I gave up and went to run some errands thinking that the system was just over loaded. I ended up canceling the entire trip, and would start over, rebooking the whole trip later in the day. still couldn't book the trip I wanted, and couldn't retrieve my credits. So again, I called capital one, and after waiting on hold for 45 minutes, I finally got to speak to a booking agent. I was then informed that I had to talk to a travel specialist. she then transferred me to a so called travel specialist, where I waited on hold for another hour and 45 minutes. Seeing no end in sight, I finally gave up, and had to book my trip with another capitol one link, but had to pay for the trip instead of being able to use my credits. If capital one were to invest as much money in their customer service, as they do in their commercials, then maybe you might a company worth doing business with. I have never, ever, had to deal with a company, who's customer service, is as bad as yours, except maybe AT&T, BUT AT LEAST THEY ANSWERED THEIR PHONE. Will never recommend your company to anyone, period.

Desired outcome: remove the charges on my credit card, and use my credits for my flight purchases

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11:23 pm EDT

Capital One Unauthorized transactions and fraud claim.

Paul Arceneaux Jr

Claim # 210529CL00138

I filed a claim for unauthorized transactions on my account and it was denied. The total amount stolen was 4, 767.00$. It was my child's mother who does not live with me
And I would never give her my card. She stole it. She first went to a different bank ATM (not a capital one) and tried to withdraw 2, 000$ but she put in the wrong PIN number because she didn't know it. Then she went to a capital one atm and got denied a few more times before she figured out my pin. She withdrew the max amount which was 800$ then immediately withdrew another 800$ then immediately withdrew another 400$ which was the max amount she could withdraw from a atm. Then she went to a bestbuy and spend $2123.00. Then went to a Walmart and spent around 500$. She made a couple more purchases after that totaling $4767.00. When they denied my claim I asked them to send me video footage from the capital one ATM and they would not. This is insane. She stole almost 5, 000$ from me and this is complete fraud and capital one has no way on earth to make
A claim saying that this was legitimate however they are saying the transactions are legitimate and not fraud. Thanks a lot if you can help get this resolved. I will contact a lawyer if you cannot help me resolve this. Thanks in advance.

Paul Arceneaux Jr
[protected]
[protected]@yahoo.com

Desired outcome: For me to get my money back

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5:39 pm EDT
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Capital One unauthorized credit card charges

After receiving my card I did not get a bill in the mail for 5 months. That was when I discovered unauthorized charges. I went through over a month of calls back and forth with fraud. 1 person would tell me it was taken care of the last person I talked to said I waited too long to report the charges. The others said it would be fixed. I only used the card for one site. Now I get a call from fraud saying that I owed the entire amount over 800$ Never will I deal with this company again.

Desired outcome: Take the charges off my card like I was told would happen.

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About Capital One

Screenshot Capital One
Capital One is a leading financial services company that offers a wide range of products and services to consumers, small businesses, and commercial clients. Founded in 1988, the company has grown to become one of the largest banks in the United States, with over 65 million customers and more than 1,000 branches across the country.

Capital One's mission is to help people succeed by providing innovative financial solutions and exceptional customer service. The company offers a variety of credit cards, including cash back, travel rewards, and business cards, as well as personal and business loans, auto loans, and home loans. Additionally, Capital One provides online banking services, mobile banking apps, and investment products.

One of the key features of Capital One's products and services is their focus on simplicity and transparency. The company strives to make banking easy and accessible for everyone, with clear terms and conditions and no hidden fees. Capital One also offers a range of tools and resources to help customers manage their finances, including budgeting tools, credit monitoring, and financial education resources.

In addition to its commitment to customer service, Capital One is also known for its innovative use of technology. The company has invested heavily in digital banking solutions, including mobile apps and online banking platforms, to make banking more convenient and accessible for customers. Capital One has also been a leader in using data analytics and machine learning to improve its products and services, providing personalized recommendations and insights to help customers make better financial decisions.

Overall, Capital One is a trusted and reliable financial services provider that offers a wide range of products and services to meet the needs of consumers, small businesses, and commercial clients. With its focus on simplicity, transparency, and innovation, Capital One is well-positioned to continue to grow and succeed in the years ahead.
How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

Overview of Capital One complaint handling

Capital One reviews first appeared on Complaints Board on Mar 1, 2007. The latest review Does not protect its customers against fraud was posted on Oct 10, 2024. The latest complaint late fee credit card was resolved on Jul 06, 2018. Capital One has an average consumer rating of 2 stars from 5168 reviews. Capital One has resolved 173 complaints.
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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
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    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
    +1 (800) 867-0904
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    Small Business Banking Products
    +1 (888) 810-4013
    +1 (888) 810-4013
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    Capital One Bank Products
    +1 (800) 289-1992
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
    Click up if you have successfully reached Capital One by calling +44 800 952 5267 phone number 4 4 users reported that they have successfully reached Capital One by calling +44 800 952 5267 phone number Click down if you have unsuccessfully reached Capital One by calling +44 800 952 5267 phone number 22 22 users reported that they have UNsuccessfully reached Capital One by calling +44 800 952 5267 phone number
    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
    Click up if you have successfully reached Capital One by calling +44 344 481 4814 phone number 1 1 users reported that they have successfully reached Capital One by calling +44 344 481 4814 phone number Click down if you have unsuccessfully reached Capital One by calling +44 344 481 4814 phone number 25 25 users reported that they have UNsuccessfully reached Capital One by calling +44 344 481 4814 phone number
    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
    Click up if you have successfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 304-9102 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number
    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Capital One contacts

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