Capital One
Reviews and Complaints

Two hotels reservations were cancelled more than a week before the cancellation period ended at the Chalet Motel in Manchester Center Vermont. I was subsequently charged for this and then contacted Capital One. I filled out the requisite paper work explaining what had happened and included documents supporting my position, In addition, a Capital One representative in Tampa Florida (Sheena) also spoke to to a desk person at the motel in Manchester center VT who verified that the reservation had been cancelled. well in advance and that they had not billed me for the rooms. The eventual charges were for 3 nights for two rooms despite providing information which clearly supported my claim of having cancelled the reservations over a week before the stay would have begun. I am a relatively recent Capital One card holder and am

hopeful that your institution can resolve this matter in my favor. My e mail is [protected]@aol.com. My cell [protected].

I've been with capital one for a little over a year and have been making all my payments on time with my debit card. I just went to go make my payments and find out they removed debit card payments. This is the only way I can pay as I am not giving my back account info thats just not going to happen and to have to walk my 100° to go looking for a place to pay is too much when you have a condition. Not sure how I can pay my balance now and I am terrified my credit is about to nose dive from non payment. Capital One needs to be truly innovative as they claim to be and bring that back.

Foo6 days I have received the following error message. I have contacted the so called “Customer Service “ Department and technical support department with no resolution or explanation:

“We’ve hit a snag”. Check back in a bit”

6 days - no response

I understand this is probably not the typical issue you handle but have no other choice

Thanks

Hi my issue is that I applied and got the Walmart capital one card with a $1,000.00 credit limit and I just was done with a lot of credit problems from past I resolved it and started fresh. Long story short they must of been upset when I used up all my credit but then I paid it all back in full. I was trying to build my credit I thought it would have been a good thing. No they got suspicious of me because I paid them back in full. I bet if I didn’t do that I’d still have a credit card. Everyone I’ve told me story too agree that this isn’t right and it seems like some crooked stuff. Now it looks terrible on my credit report. Igor it back in September or October of 2022 they closed it in February i believe. I sent in my ID proof of address and I think one other thing I forget. I did what I was told and sent in proof and then I believe they didn’t get it in time or something along those ..

Capital One locked my card and refused to unlock it unless I sent them a copy of my ID card. Although I could verify my identity in numerous ways, they refused to accept anything less than my ID card due to the fact that their system would not allow them to send a code to my phone number. I found this strange as the online 2-factor verification for my account had no issues with the phone number. What I really find amazing is that they canceled my account, at my request, without verifying my identity, but they would not unlock my account so I could use it. How does that make any sense?

Capital One really needs to look at their customer identification process. There should be no reason that my personal identifying information that I can provide over the phone is not enough, especially with the identification process required to even be issued a card.

I called and asked what amount I could send in to pay off my credit card and they gave me an amount. It was around $3,300.00. I specifically asked if that would be all and was told it would be. My daughter misunderstood and sent in payment for $84.10 that we were billed after that phone call for interest. Today I called and was told we did owe that $84.10. I just think they should stick to what they told us. They can listen to the phone call if needed to see that is what they told us.

I have two credit cards with capital One and ive been trying to upgrade to a better card like the Venture or Venture X for the past six years.

Never received an upgrade and keep in mind I have more than excellent relationship with them. I will be closing the accounts in a few months once paid off.

The agents sounds robotic and say the same thing over and over for the past seven years. Repulsing is the minimun I can describe.

Don;t apply for these cards, you will regret it.

9/1/23 call and asked for updated card ,this one was valid till 7/23, [protected] First agent was so broken english that I could understand him. Called later and got another broken agent asked forr a enlisgh speaking agent,to no where.In the mail a check for 1800.00 and change. I have had a capital one card for 35 years and I dont have this problem with my other card ,so I canceled the card and you lost a customer!

My name is Chris Salmon. My credit card account was restricted without explaining why. I was asked to verify my identity. I sent the required forms twice. Without even notifying me, my account was closed. Credit karma let me know about the closure and that my credit score has dropped by 70 points! For no reason! I've done nothing wrong and you have done absolutely nothing to do resolve the issue.

My name is Vena Culliver my account ending in #5098 payment was due August 27, 2023, when I realize it, I called in and made a Electronic phone payment (Auth Date 27 Aug) but because I called at 8:36pm and made the payment after 8:00 pm. I was charged $25.00 past due fee. The customer service rep explained, I must call after the fee is posted to get help. My payment history shows this is my first late payment. Can you help to remove this $25.00 fee.

Thank you

I just started an account in July and started attempting to make payments. My bank kept blocking the payment. I was so frustrated and could not figure out why I wasn’t able to make a payment and kept trying. My account is now closed before I even had a month to try and make payment. I have now figured out by using my debit card the payment goes through immediately but my account has already been closed! This is my first credit card and I didn’t even get a chance to make everything right bc I tried to make the payment too many times. I did not even get notice they may close my account or help in what to do. [protected]@yahoo.com Ashley Montgomery

I have a bank account with Capital One, through which they send me offers for their credit cards. I decided to check if I was pre approved for a card online, which I was. I applied for this card, following their unsolicited offers. I received a voice mail requesting me to call their fraud department to verify my identity. To begin with this is ridiculous as if I call, this means I am who my application says I am.

In the call they required a drivers license or state ID - two documents I don't have. I have an SSN and American Passport. One of the supervisors told me I can send my Social Security card by fax (what year are we in?). I did that and waited. I called back and was told the team received my document and this needs to be reviewed and I should call back in 3 days. I called back and was now told that only a drivers license or state ID will suffice and that the document I sent won't help in any case. Why was I told to send this document then? each agent tells me something different and this procedure makes no sense as they reached me through the details I provided in my application, meaning my identity should be verified. How would I have know to contact them if the details were false? Why are they offering me cards and pre approving them if they can't verify who I am? This has been extremely painful to deal with.