Caribbean Airlines
Reviews and Complaints

There were three of us returning with Caribbean Air Line on September 25th 2021. We were very
Disappointed when we were charged $300.00 per person to upgrade to business class plus
$40.00 each for each extra luggage. The receptionist at the ticket desk did not explain to us that
we are paying the extra fare for just a little more leg room. When it came to dinner time we were
told that business class dinner was not catered for us. If we were informed about all of this
we would have never upgrade our flight. We always use Caribbean Air Line to go to Guyana,
South America. We were always satisfied. However, this time we were very disappointed.
told
we

Dear Sir Madam,

Good day, I would like to log my complaint about a refund of US $414.40, that was requested on June 26, 2021. Itinerary # [protected], Airline confirmation 344XSP Payment was made for a flight from New York to Kingston date of travel should have been August 21, 2021; travelers were Nickesha Hudson and Avonte Bowers.

The cancellation was done online ticket was purchase on June 25, 2021 and cancelled on June 26, 2021. I was informed that there was no need for me to make contact as all monies would have been refunded. I have not received any such refund to date.

I anticipate a speedy resolve of this matter, thank you.

Yours truly
Nickesha Hudson

A quien pueda interesar:Me llamo Esmel Abreu#tlf [protected], Resulta que mi esposa e hija tenían un vuelo de Cuba a Guyana en marzo 2020, 3 días antes de viajar nos cancelan el vuelo devido a que Guyana había cerrado sus fronteras por el Covid 19, espero unos meses para ver si reabren y nada.El 10 de noviembre del 2020 decido solicitar mi reembolso el cual tengo el recibo y en el que dice que mi dinero sería reembolsado en los próximos 90 días, luego de los 90 días e llamado en más de 30 ocasiones y siempre me dicen lo mismo que esta en proceso, que de seguro el próximo mes y nunca a sido asi, así, situación me tiene bien estresado el cual estoy pensando en demandar en las cortes de FL por todos los daños ocasiones mentalmente ya que an jugado conmigo, , me an mentido y también robado .Este próximo 10 de noviembre cumple un año de haber reclamado mi dinero y nunca e recibido ni una llamada para tan siquiera dar una explicación, tengo en mis manos todas las llamadas hechas hacia ustedes la cual fueron más de 30 en todo este tiempo y jamás me an resuelto mi problema solo mentiras.
Ticket:[protected] Misleydis Carrillo Guerra
Ticket:[protected] Carrillo Guerra Melany

Good afternoon, my name is Linda LeBlanc. I traveled on August 7th from JFK flight # BW 153. ETKT [protected], SEQUENCE NO:0064. I transit in Barbados and final destination was Dominica. The flight from JFK was delayed 2 1/2 hours which caused me to miss my connected flight from Barbados to Dominica. I was placed in a hotel overnight and was flu to Dominica the following day which was August 8th. Today is August 15th and has not gotten my clothing. The Agent who handled my Luggage and provided boarding passes is Joseph Giles 3XU2DG 1/19KG Port Of Spain POS BW521 07August 07:30 Bar code # 0 106 BW 860023. Three luggage were checked in and I received 2 pieces and the 3rd piece I have not received.. I have communicated with Sarah Yong and Ralf Jones both managers at the JFK Terminal 4 and none is able to provide information regarding my lost luggage nor address compensation

I have tried to get my refund for 4 tickets to Montego Bay Jamaica - the tickets were cancelled January 2021 with full refund accepted due to covid (Caribbean also change the times of flights and destination). I have called 4 times and each time someone says it will be taken care of 4/6/8 months and another 3 weeks to show up on the credit card? This is unacceptable - I would appreciate this being taken care of.

I have also send complaints via email with no response.

Locator numbers LWRJKY
QGKZ3F
QL3B4D

Hello name is Claudia Davy my flight was on the 17th of august 2021 From JFK to KIN my flight was delayed due to weather conditions but my bags were already checked on that date thought my flight was rescheduled for the 18th of august. when I arrived to Kingston JM, one of my check bags were missing I was told that when my luggage is found they would deliver it to my Jamaican address. I called the local baggage department everyday no on picked up, after 13 days I finally got through and was advise to come and pick up my bag. upon arrival I noticed that they could not locate my bag after waiting for a few hour, I was told that someone had just returned my bag. I noticed my bag was partially not the same size, when I opened it some items were missing such as: wigs, clothing, shoes, supplements and stationaries, colognes etc. I've been trying to call but was advised to file a complaint. my contact number is : [protected] or [protected]. Thank you.

My partner and I booked a trip to Kingston, Jamaica November [protected] with Caribbean Airlines, booking reference numbers 3EQ7OG & 3IUEY3. Caribbean then changed our return flight to November 16, which forced us to cancel the trip. Because the airline cancelled our original flight, they indicated that we would receive a full refund.

At the time, we were told that the refund would take about 4 months. Four months later, we were told the refund could take up to 8 months. It has now been 9 months since the cancelled flight and we have not received our refund. We have contacted the airline 4-5 times and each time are told to check back in several months.

Nearly 1 year after this cancelled flight the airline appears to have no intention of refunding our tickets, which were $448.97 each.

To whom it may concern, My name is Latchmin Naraine
DOB - Sept 2nd 1959- Flight # BW628 - date August 17

On August 17 I was a passenger boarding at Cheddi Jagan airport Guyana to Toronto Pearson airport.

At Cheddi Jagan Airport I was carrying 3 suitcases which I paid for, as they said the fees was not included in the ticket price although my ticket was close to 1900.00 . I was called at the counter by this Indian woman sitting at the last desk to the right, she was the last person on that counter ( I did not get her name as she was not wearing a batch at the time), she told me to put all 3 suitcases on the scale, then she said there is 20 llbs overweight which I was positive I didn't have any overweight. I insist for her to weighed each suitcase separately and she refused and did not want to do it. She insist I paid $75.00 US dollars for the overweight by cash or else I will not be able to board the flight.
Frustrating I paid her and she disagree to issue a receipt for the cash I paid then proceed to hand over the cash to one of the porter guys. I paid for the other 3 suitcases by visa which I have attached. I am requesting a refund and hope to hear from Caribbean airlines soon.

Booked Flight N0 14 for January 21st 2021. Flight was from JFK airport to Montego Bay Jamaica WI. 2 weeks before departure was informed that Caribbean Airlines was no longer going to Montego Bay but to Kingston.
I was not going to Kingston and Caribbean Airlines did not offer any way as to how I will get to Montego Bay.
The flight was therefore canceled and a Refund was to be refunded into my account. As of this date 08/23/2021 I have not received my refund. This is totally unacceptable.
Confirmation No 3WLIIH
E-Ticket 106-[protected]
106-[protected]
Names on Ticket Patricia A Charles
Laila B Wilson
I expect to hear from you very soon concerning this matter and my refund in my account.
Thanks in advance for you assistance with this matter

Yours Truly
Patricia A Charles
[protected]@gmail.com
[protected]

Name: Wendy Walters
E-mail address: [protected]@hotmail.com

Due to Covid-19 my flight that was scheduled to leave JFK to POS on April 9th 2020 (BW 551) was cancelled. So I waited with the hope that I will still be able to travel within the year. On Dec 31th 2020 I decided to call CAL to see what my options were, they offered me a voucher which will be good until Jan 2022 and said that if I choose this option that I will not be able to request a refund after, my other option was to request a refund that will take 40 - 90 days which I accepted and requested. I called again on April 1st 2021 which was exactly 90 days later and was told that my request is still pending and I should give it some more time. I called again on May 14th 2021 and was told that they couldn't find my file and that they need to file a claim to request my file which will take 3 days. I called again on May 20th and was told that they are still working on my refund. Another call was placed on June 4th 2021 and was told by a Ms. Terryann that due to high volume it may be a 6 months wait from Dec 31st 2020. Ms Terryann said that she will speak to her supervisor about my claim and will call me after receiving a response from her supervisor. I still haven't received a phone call yet from anyone. I called again on July 19th 2021 (199days later) and was told by a Ms. Donna Maria that they are still waiting for my refund. I called again on Aug 6th 2021 and was on hold for over 40 mins and no answer from anyone. Called again today Aug 20th 2021 and was told to hold on and was disconnected then I tried a different department and was to by the automated service to go online at caribbean airlines to make a complaint.
My flight was booked with Travel Span
My Booking Ref # is P3FIQF
E Ticket BW 106-[protected]
MCO Ticket 106 [protected]

On July 18, 2021, I boarded Air Canada flight 966 from Toronto Pearson Intl, destination Bridgetown, Barbados. To get a connection with the Caribbean Airline flight 458(4X4VCW) to Antigua. The Air Canada flight 966 left Toronto
Pearson Intl. 41 minutes late, therefore, arriving in Bridgetown, Barbados late.
I was not able to get the connecting with the Caribbean Airline flight 458 as they left on time leaving me stranded at the airport. They were no agents at
the counter of Caribbean Airlines to advise me. I was informed by other agents
at the airport that they would not be another flight to Antigua until July 22nd or 24th. An agent from LIAT Airlines intervene on my behalf and assured me
there is a possibility I could get a flight with LIAT Airlines the next morning July 19th to Antigua if I am at the airport by 6 am. I had to secure hotel accommodation that night and paid LIAT Airlines $444US for the flight to Antigua, with stops in Grenada, St.Vincent, and St.Lucia. I am seeking reimbursement for all costs incurred. Receipts are available upon request.

On June 18, 2021, I was scheduled to return to Toronto from Georgetown at 12:15 a.m. I boarded the flight on time, however, this flight which was scheduled to leave at 12:15 a.m. never left until around 2:00 a.m., resulting in personal inconveniences.

May I please have a refund on this part of my ticket?

Thank you.

Pamela Newton
[protected]@gmail.com

I traveled from JFK New York on July 17, 2021, at 9 am to Bridgetown Barbados then to Melvill Hall Dominica. Several pieces of my clothing are missing. I need to be re-fund for my missing items. Now I'm unable to accomplish my engagements. I'm so disappointed this is my first time traveling with this airline. I have been traveling for many years and this has never happened.

My name is Rosanna Blades, I made a reservation from J FK Airport to Piarco Trinidad the money was with drawn from my account, but the booking was no where to be found I called customer service and received no help my phone number is
[protected]. I spoke too Marcelle and A ttie at
reservation but at the end of the day there was no follow-up could someone please give the required assistance. I am sending a copy of my bank statement my email is [protected]@yahoo.com

Date:07/26/2021

To: Caribbean Airlines Refund Department.

TO WHOM IT MAY CONCERN

I the undersigned am hereby filing a complaint about the unusual long waiting time for my refund.

I have requested my money back for a very long period now. To date haven't received my refund on tickets I purchased since the last year 2020. I have called the office many times about my request and everytime an agent keeps saying it has gone for process and, that may take a little longer because of the high volume of refunds requested.

To date, I haven't received any positive word about when I will obtain my refund. I have read the refund statement online and it has stated 7 to 20 business days.

I am not traveling anywhere now and I need all my money back.

I am prepared to go further to get my money back. It has been long enough and if I don't get a response from Caribbean Airlines, I have no other choice but to seek alternative assistance.

Below are my tickets number
[protected]
[protected]

Looking forward to a favorable response. Plase feel free to contact me via email [protected]@yahoo.com.

Sincerely
Basil Softleigh

I booked a flight for my family of 4 December 2019 to Kingston, Jamaica over $2000. The flight was for April 2020. Due to covid and travel restrictions the flight was canceled by the airline. I was given a date of December 2020 by which I should reschedule my flight. I called Caribbean airlines end of November to inform them of some of my financial difficulties as well as the still existing restrictions to travel due to covid. The agent promised me a return call to resolve the issue...none was received. I relocated and tried to connect with the airlines to determine resolution. They said they cannot find my reference number. I was issued a new reference number and a call back promise of 48 hours. It has now been a week and no call back.

On Thursday June 17th 2021 I traveled from Guyana to the USA I checked in my luggage early . On arriving in the US I was surprise to learn that one of my suitcase was left behind and it was scheduled to arrive on Saturday June 19th 2021. When I went to pick up my suitcase, I notice the handle was broken, I had to pay $12.00 to park On arriving home I realized my seafood and seasons were spoiled.

My name is Patricia George- Glen Tkt# 106 [protected] BW 526
Email: [protected]@optonline.net

o whom it may concern,  I booked a ticket last year March 2020 to go to Jamaica December 2020. I canceled my ticket in October 2020 due to covid, I was told with my ticket i will get a full refund. I call several time months days, every time I call  every agent has a different answer, from they never see that i call refund department back up it can take up until 6 months for refund its over 6 month, supervisor send an email no reply, please i need my refund money back to my bank account its not right with you guys doing to me. Please call me [protected] email [protected]@yahoo.com.Booking#MR24XT
Thank You!  

On July 20 2020, I have requested a refund from Caribbean Airline. I received a confirmation email saying it has gone to process and, that process will take 45 days or a little longer because of the high volume of refunds requested.
It has been almost 1 year and I'm still waiting for a refund. I have made numerous phone calls and also sent emails to the refund department but to no avail.

It is long enough and if I don't get a response from Caribbean airline, I have no other choice but to seek alternative assistance.

See attached email sent June11, 2021

Below are Booking reference #
NK8FAK-Alyssa/ Ashley/Anton Mcgann
NIMOW-Merrick/Aliyah/Susie Mcgann

I recently got back from a trip on June 17, 2021 using Caribbean Airlines expecting my suitcases to come back with me but my suitcases didn't make it on the flight along with many other people. I had to wait 2 full nights for my suitcases to arrive in NY from Guyana on June 19, 2021. Caribbean Airlines never once mentioned there was a problem with the flight for the suitcases until we arrived in NY and nearly half of the suitcases didn't come off the plane because they were left in Guyana. I brought back parcels of frozen foods for my family that needed to be thrown away after I spent all that money since we don't get some of those foods here. That all went down the drain and it wasn't just me, a lot of other people went through the same as well. All my suitcases were damaged and also had to be thrown away. I was told that I can be able to claim back for everything and that's exactly what I hope to be able to do and get my money back. Caribbean Airlines needs to step up their game and get back on track instead of causing problems for so much people. Definitely don't think I will be booking back with Caribbean again, what they did was not right and no one should experience this.