Caribbean Airlines
Reviews and Complaints

My relative travelled for the first time from Port of Spain to JFK. She purchased a new suitcase for her trip and when it arrived at JFK, the retractable handle was broken and it is not expanding. The claim form and all relevant documents were submitied online and a response was sent saying a refund would be posted within 21 days. She never received any payment. The last response was received on the 5th November. It's been more than 21 days and we have sent numerous emails to customer service and never received a reply. I have tried calling the airline only get transferred to different departments for each one to say they are unable to help and I have to sent an email to follow up.

Hello, My name is Yeonjin Lee and my reservation number is KBCET4.
I am requiring a compensation for the serious inconvenience.
I noticed on Dec 7 that my flight from Kingston to Havana is cancelled but finally today(Dec 16) I received the definite cancellation email.
I had no other options but to reserve another flight, so I paid $547.7 for Jetblue. I made a late booking because of the late notification of the cancellation, so I paid an unexpected high price.

1. The difference between what I originally reserved and what I paid lately is $120.
2. Because of the change of the flight, I must change all my schedule and stay one more night in New York. I had to pay $130 for the extra stay.

I am requiring total $250 for the change of my schedule. I hope you to take responsibility for the sudden disruption of my plan.

My email is [protected]@naver.com, phone number is [protected]. I'll be waiting for your reply.

Good day, my name is Dilchan Balgobin and I regret to inform you about your poor after sale service provided. Last night myself among seven family members were carded to return from ANR airport on flight number Bw1835 destined to piarco. Naturally my family flies frequently with cal and are aware that flights get delays etc. Our issue however isn't that the flight was canceled but the manner in which we were handled wrt the cancellation. We were at the airport no later than 6:10pm acquired our boarding passes and were advised that the flight was delayed. New flight time posted on the screens was 9:50pm. That was a non issue after all what's an hour later. Proceeded to clear security get comfortable seats and await our flight. At about 10pm an aircraft we could only assume was ours arrives at the airport. At this point an announcement is made paging the flights carded to leave after us 10: 15 and 10:25 pm. At this point everyone is inquiring why isn't our flight being called. Upon approaching the desk your rep ensures us the supervisor is working on it. This in when things get confusing our flight disappears from the screens as if it was never there. We again question the rep and are informed in 10 minutes we will be updated. They scamper around for about 45 minutes only to come and announce in natural voice ( not using the pa system) the flight Bw1835 has been canceled. The reason given by your supervisor Mr Sheldon Irvin is that the staff ran out of time so the flight cannot happen again. At this point the entire passenger roster starts making inquires Mr Irvin doesn't entertain any questions for over half an hour. He then announces that the flight is canceled and there are no accommodations on behalf of cal for the passengers. Naturally everyone is confused as to where they are going to sleep especially after being told we have to vacate the check in area. I have had experience with cal in the past and was well taken care of during the inconvience cause by the airline. Why wasn't Mr Irvin equipped with at the very least a room to house your loyal passengers? We were cast on the streets like common dogs. Is this the professional manner in which your establishment handles customers? I have decided to take first steps in this matter by reaching out directly to you all. I trust that some level of professionalism exists within your operations.
Mr Irvin is very unprofessional and has made a terrible representation of your establishment. He was even referred to check your policy on cancellations. Which he eventually indicated he isn't going to do such. This was a horrible experience and my family and I did not deserve that treatment. Had we been on standby and didn't gain a flight or consideration that would have been fine. But clearly that wasn't the case. I look forward to a speedy resolve on this matter.

My contact Is [protected] email [protected]@gmail.com

Good day. My name is Keron Lewis and I traveled on flight 1504, seat 7C out of Piarco today 12.12.19 at 0740. The experience have left me traumatized. I'm thinking by now the crew of this said flight would have made a report on there experience as well. Going forward I'm not certain how this could be treat with but your speedy response would be appreciated. My contact number is [protected]

I have called Caribbean airlines 3 Times already and each time spent over 1 hour waiting for a customer
Service representative. Upon speaking with customer service who was not only dismissive but carried a negative demeanor each time, I was completely dissatisfied with the customer service. I was calling to find out what accommodations could be made for my fiancé wedding dress as we chose Caribbean airlines to fly with for our upcoming wedding. I got a different answer each time and no guarantees for anything. Delta and Jet Blue who also fly to Jamaica make accommodations for brides who are traveling with their airlines. Caribbean airlines customer service acted as if we were begging for a favor. We are considering taking the loss and booking with delta or Jet Blue for our wedding. As we are not confident our that our travel for our wedding will be up to par as it would with other airlines who make it easier. The customer service automated system needs work and is very tedious.

Upon Leaving Jamaica WI to JFK my luggage was is perfect standing condition.
Arriving at JFK I went to claim my luggage and notice that my luggage wasn't able to stand on the 4 wheels. It was damaged at the bottom left and right side of the wheels.
The wheels were sunken in, I had to lift my luggage instead of it running on wheels.
I would like very much please to be compensated.
The total cost of my luggage is $150. which was purchase at Macy's NY.
Thank You.

I call to book a ticket to New York for my son with my miles, they told me that there is no seat available but I can purchase a ticket, I ask if I can use first class because I have the amount of miles they also say noting is available, so I then purchase a ticket which was very expensive over $900.00 us which there was seat available but looking at making money, now I think that is unacceptable because you all send me an email asking me if I want to upgrade to first class. now I was getting a cheaper flight with JetBlue but I like flying with you all, but was very upset because money is not all but also pleasing the customer seeing that things are very difficult with everyone. My contact is 299-2038, would love to hear from you all. My son confirmation number is BW/V9Y6BT

There are 4 keys in total. One is a Mercedes Key that has pushable buttons on it. It's black and red.

There are also two Buick keys that are similar in colour (black). Neither has buttons on it.

The final key is an indistinguishable house key.

May have been left either on the flight (Nassau 1:30pm - KGN 3:00pm) or at check-in in KGN. I was sitting in seat 18D on this particular flight. I lost them on November 26th, 2019. If found, please contact me, Jeffrey Sands, at [protected].

My email is [protected]@yahoo.com
A favourable response would be lovely.

Thank you.

On 11/13/19, my family of 6 boarded a return flight (BW552) from St. Vincent SVD to JFK airport, we were sitting on the tarmac for about two hours then were told that we had to disembark because the toilets on the plane were not functioning, some of us had to work that night and to make matters worse our fish etc spoiled.
The names are:
Brentlyn B. Williams
Natalia O N Williams
Keith A Williams
Creswell A Culzac
Courtney Culzac
Tanya Simson Culzac

I think that it was unprofessional as the plane should be in proper working condition before passengers embark. my email address is [protected]@yahoo.com

My family and I took flight BW 481 on 2019 October 28 in 6:35 pm flight from Fort Lauderdale to Trinidad - Piarco Airport. My husband had some small tools in his carry which could not be taken into the aircraft on his carry on suitcase. When he tried to get it in his suitcase or paid for the item to be carried on, he was told that the section was closed off, he had no choice but to leave the item at the front desk with a negro lady in her late 50's.

The tools are in a white nike 270 shoe box at the Fort Lauderdale Airport at the checking point of weighting suitcases for flights to Trinidad.
Could you tell me the status of these items and whether it can be retreive or be send on a flight to Trinidad. Or be kept safetly with someone, until I go in December to collect it please and if so the name and number of this person.

My contact number is 727 -3435 (Joel) or 310-1740 (Margaret).
Thank you for your urgent attention in this matter.

I am Evelyn Waltrous Booking Reference number OMXZ7G and ticket number [protected]. I took a group of 6 adults and 2 children to Suriname September 2019 to October 2019. Four of the adults traveled business class one child traveled business class one child was a lap baby one passenger was comfort and the other was coach. In all Caribbean Airlines made approximately $10, 000 from this trip. Checking into Kennedy was uneventful but we had a double stroller for the kids and we were told that we had to collect the stroller in Trinidad or it would not arrive with us in Suriname. When we arrived in Trinidad the staff was not invested in helping us obtain the stroller. We had to approach a myriad of people who would not get up to get the stroller. I stopped in the ladies room before going to the gate for the plane departing to Suriname . When i arrived at the gate i approached the ticket counter employee who was named Adam Ali. When i inquired about the stroller i was met with the most disrespectful dismissive arrogant rude unprofessional responses from Mr. Ali. Apparently my son had asked him about the stroller while i was in the ladies room and Mr Adam Ali let me know that he resented having to answer the same question twice. He spoke in loud enough tones that other passengers heard and were watching as he took pleasure in humiliating me. He cross examined me as if i were a criminal and when he was finished placed his gaze down sending a clear message that i was not worth the time that he would have to address me all because i asked him the same question twice. I could have traveled on Suriname Airlines or any other airline for that matter but chose Caribbean Airlines and have regretted it because of Mr Adam Ali's antics. I pay the extra money to travel business class because i want the type of service that represents the thousands of dollars i pay. Caribbean Airlines was far below the grade and as a result of Mr Ali's antics I have no desire of traveling with you again. Mr Ali should be terminated from Caribbean Airlines and if that is not feasible he needs intensive retraining. I would suggest that you have lost many more passengers who chose not to write a letter of complaint because of Mr Ali and other employees unprofessionalism This lose of money and passengers is because of Mr Ali and your Trinidadian staffs poor business etiquette.

Good day,

I contacted caribbean airlines on Monday the 7th October at around 12:05 pm, using contact numbers 625-7200. I inquired about leaving the ANR Robinson international Airport at 9:30pm with my destination being Piarco International Airport that said night. I was told a 9:30 flight was available and it would be booked for two passangers ( Myself and my daughter) and got my travel itinerary via email which states the following: EPARTURE: TOBAGO, TT (A.N.R. ROBINSON INTL) 07 OCT 21:30
ARRIVAL: PORT OF SPAIN, TT (PIARCO INTL) 07 OCT 21:55
FLIGHT BOOKING REF: BW/S4G64V
RESERVATION CONFIRMED, ECONOMY (W) DURATION: 00:25
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
BAGGAGE ALLOWANCE: 23K
MEAL: NO MEAL SERVICE

NON STOP TOBAGO TO PORT OF SPAIN
AIRCRAFT OWNER: CARIBBEAN AIRLINES, BW
EQUIPMENT: AEROSPATIALE/ALENIA ATR42/72

GENERAL INFORMATION

I arrived for my 9:30pm flight only to find out that the 8:30pm flight was just about to depart and it would be the last flight for the night. I was also told that there would'nt be any flights out of Tobago after 8:30 pm for a while.

Why are they booking flights that are a no show?
Why i had to pay $100 TT to change our tickets for a fault that was NOT mine?

I am from Venezuela. I am currently living in Canada. I got two tickets for my parents to come to visit me to get the flight from Venezuela to Trinidad and Trinidad to Toronto (1hour and 30 minutes they will have in transit in the airport at Trinidad) . I used two times this airline before and in my opinion it was good I never asked me for a Trinidad's Visa but in this opportunity I have to change my mind about you. My parents couldn't take the fly because they are asking for Trinidad Tobago Visa. NEW request for people who have Venezuelan passport ( kind of racism I feel now). First, It should said that in the website so I will avoid to get the tickets from you. I understand if you want to visit Trinidad I will need a visa but ask me for a Visa to be in transit (inside the airport) for me it doesn't make sense it.

I called today to ask to get refund of money from the tickets for my parents and they said to me they just can refund just the tickets from Venezuela to Trinidad and Trinidad- Venezuela but they can't refund the money from the tickets from Trinidad to Toronto and Toronto to Trinidad. My question is how my parents are going to use the tickets from Trinidad to Toronto and Toronto to Trinidad if they can't go there not even for transit at airport because they don't have the Trinidad's visa. Really unhappy about that.

Dear Caribbean Airlines
In terms of the data provided by me, you might have realized that I unfortunately missed my flight to Miami and had to book with Suriname Airways in order to arrive in Miami on the said day namely Oct 4th 2018. I was subsequently able to utilize the return flight on the 6th Oct 2018 and was told by Caribbean Airlines in Miami, that my half ticket Geo-Miami would be valid for one year, which I view as most accommodating and considerate by your Airline Service. My attempt to travel to Miami in Sept this year was impossible, due to the Dorian Storm warning of which I believe your Airline is aware. I have therefore been trying for the past week to reschedule my flight before the 4th of October this year by booking my return ticket from Miami to Georgetown and utilizing the Geo-Miami ticket promised to me for my onward journey to Miami. This has become a frustrating experience as I am faced with an alarming amount of inconsiderate excuses from your Airline which are beyond my comprehension and which does not or should not comply with your reputation. I am therefore humbly requesting that Caribbean Airlines validate their commitment and issue me a return ticket to Miami by having me pay the return fare and fulfilling their original promise on the Geo-Miami leg of this Journey, or should I consider this leg of the journey as forfeited and lose my financial input. I await an anticipated response which I hope would be to my expectations. Thanking you and may God continue to guide your Airline Services in the interest of your Customers that continue to choose you above others in Truth and in Honesty.
Yrs Sincerely
Dr. iamei Aowmathi.

Hello,

Myself and my daughter were flying back from Guyana.
Our complaint is about our flight booking# [protected] & [protected] with myself and my daughter coming back from Guyana to final destination Toronto.
The flight left Geoegetown on time and got to Port of Spain at 9:25 am.
The flight should have left at 1:05pm for Toronto but did not leave Port of Spain until after 7:30pm and got to Toronto after 2pm.

In that time they were no proper information being filtered to the passengers except for mechanical difficulties.
We were hungry, tired, cranky and exceptionally bored waiting for hours with limited access to updates.
We had to buy our own meals and paid in US currency.

Their was no concession given to the passengers, we had to fend for ourselves for lunch and dinner.

All our stuff that was frozen were spoiled by the we reached our destination worth over $700 Canada between myself and my daughter.

Hopefully we can get back some sort of monetary compensation for everything that we lost as it was not cheap.

Thank you in anticipation and hope to hear back from you soon.

Regards,
Basmattie Doobay
E-Mail: [protected]@yahoo.com
Tel# [protected]

I Leslyn Benjamin was passenger on flight BW527, flying fro JFK to Georgetown Guyana on the 28, August 2019, that fight should have been a stright flight of which i paid for, the flight ended up stopping in Trindad for over one hour we the passengers had to stray on board the plain of which it was hot causing me to be come nausa. i am therefore asking for a compensation due to the dely of my flight to Guyana, i had to pay double fare to reach to my home i therefore seek rembustment for this delay caused by your airline BW527 on 28 August 2019.
annxiously awaiting your response to this issue
Yours dearly Leslyn Benjamin

My daughter, Samantha McNee boarded flight BW17 from Kingston Jamaica to John F Kennedy Airport in New York on September 12th 2019 where it departed at 7:25pm and landed at 12:10 a.m. She sat in seat 4F along with a fellow meet and assist who sat in-seat 4D after arriving to New York several hours later she discovered that 290 US dollars and 900 Jamaican dollars were stolen from her purse. I would like this matter to be investigated thank you

On 8/17/19 we got to the airport for our 7.15 am flight we were told it was delay ontill 3.05pm after boarding the flight to leave at 3.05 pathetic flight did not leave ontill 6.45pm that evening we got to Jamaica round 10.15 on Caribbean airline flight# 10by the time we clear customs and got to our hotel we lost a day that cost us $168 because we didn't get to our hotel and after12 am we need to get some compensation for all the inconvenience this airline cost us Neville Earle ricketts ticket #[protected]
Dionne Bernadette March ticket#[protected] flight from jfk to mbj on 8/17/19
Neville Ricketts
9117 me 25 circle
Vancouver wa 98662
[protected]
Email [protected]@yahoo.com

On the 08/09/2019 upon leaving flight BW422 from Tobago to JFK New york, My Relative and i mistakenly took up a bag which was placed close to our bags. This happened due to travelling in a group and there was a split upon departure of the airport terminal. The others were traveling with a elderly relative which required assistance, So what they did was just place all the bags together for the rest of the group to collect. Upon collection of the bags the rest of the group just collected all bags that was on the area set aside thinking they all belong to our group. when we got to our destination in Maryland and unpacking, the other group member which went ahead told us that one of the bags was not one of ours. We then made calls to the Caribbean airline and was directed to make a complaint. Nothing was removed from the bag we just analyzed it for a name. The name on the bag is S.James -Nelson, Address 307 east 54th street NY NY 10022. Telephone : 3687674, [protected].
My address is 4520 Broad Blvd Beltsville Maryland 20705. My desired resolution is for the airline to collect the bag.