Cash Crusaders
Reviews and Complaints

Im in Durban using the Davenport Branch. Im waiting to hear if this item is in stock either by Email, Cell phone or WhatsApp [protected] Sent today 21/01/2021 When can I expect a reply? How do I know you have received my request. There has been no notification my email was successful. Thanks George Polly sent to [protected]@crusaders.co.za

I went to the Midrand branch of the cash crusaders franchise to redeem my Hisense fridge that I pawned a few months ago. An assistant by the name of Victor Mohale told me that my fridge was taken to the Vaal (store room) without my consent. I couldn't get it even after paying their money. I want them to pay for the transport I hired, for any damages on the fridge (if any) and for breaching of the contract because my item was removed from their premises without my consent, something I couldn't agree on. I would still live some days without my fridge even after making the full payment

I recently contacted Cash Crusaders to enquire about selling goods to them. But the communication from them has been very slow. I posted the items on their website. I received an email from Denver Dubley who mentioned resending the information to either him or via WhatsApp. I figured WhatsApp would be quicker, so I messaged them. I waited a few days because it was Black Friday weekend and I figured they'd be busy. When I did, I messaged them again and waited a while for a response. On 02 December I emailed Denver Dubley, but have yet to hear back from him. On 04 December, I received a WhatsApp message from them to which I responded. It's six days later and I have still not heard a word from them. As with so many people, I have lost my job and I need the money. So I really need for this sale to go through.

Denver dubley! Is a customer service representative, but fails to report back to customers with any fredback at all.. Muizenberg branch, cape town.

We went through a tough time. We used our wedding rings and my engagement ring to generate some cash (Last gasp type thing). I was late coming to collect but paid up with interest.
I got my husband's ring but they said they couldn't find mine and would I come back tomorrow? This was a Friday - went back on Saturday they still could not find it.
Went back for the third time - still nothing.

I wanted a refund but they want to sell me another ring at a discount.

From what you say the rings (One engagement 9ct) and one wedding (18ct) were sold and Cash Crusaders received the money. I then went in and paid for the same rings which were said to be in the safe. I paid R1700 - R600 for the nine carat wedding ring and R1100 for the "rings"that were in the safe. This means that Cash Crusaders has sold the same rings twice. I want my R1100 back - I don't want anything else. They all knew about those specific rings and that they had dates inscribed in them. I was even asked if that was the one with the dates inside.

Cash Crusaders have managed to sell the same goods twice. I notice that you that I had in fact already paid to get them back. You are offering me a discount on another ring to be purchased which would mean that one deal has gone through three separate transactions making the store money on every single one. I believe that in this country it is regarded as a felony. There is also no confusion. The computer verified that the rings were in the safe. They weren't. So, someone in a similar situation could come in to extend the period on an item that is not actually there any longer - again fraud.

I want the R1700 I paid back and they can throw in the R600 wedding ring as a sweetener. I want to do this tomorrow morning. I have tried to be reasonable but then I expect the same degree of consideration. I really want to just move on. But please, do not misunderstand me. If I have to go to war and get the Consumer Commission, the FSB and all of the rest involved I will. There is something very unsavoury in the fact that the same goods were sold twice -

please advise

Sent my phone for a repair it now have 1 month and 2weeks... I even told them it's fine I needed it unfixed as i'm gonna be out of town for a next month's but still they giving medaily excuses they now don't wanna talk to me over the phone immediately after introducing myself... They promised me its gonna took 7-21 working days to repair but it's now have a month and half to another

The goods are low priced on the floor and then skyrocket when we get to the counter. The staff refuse to sell it for what its priced on your shelves, so I'd like to know if this false advertising is the new way to scam clients ?

The manager Elsie at your Tsakane based store is quite arrogant in her explaination as to why the items are incorrectly priced. Due to the attitude of your staff i refuse to see reason as to why i need to pay the extra money.

BNTS20 300W Tweeters (Car sound)

I bought a new phone on the 27th of july, in a week later it gave problems. I took it back to the shop they fixed it. On the 24th august it went off never worked again. I went to the shop again and asked them to replace it or refund me. The manager told me about the policy. I said I understand but the pjone seems to be faulty. He was very rude, teloing me he can't help me, he's the owner. Hell wait for technicians to fix it. I haven't received the phone till today I haven't heard anything from them i've phoned them, they promised to call back and update me.

We purchased a Doogee Y7 cell phone at the Cash Crusaders store in the Chatsworth Centre Mall in Durban. Initially the phone stopped charging after 7 months use. Sent in for repairs, came back a week later. It worked for 2 days and the charging port came off the main board. Sent back for repairs. Returned with swollen battery, cover couldn't close properly and no longer accepted Cell C network. Sent phone back, battery was replaced, sealed properly but still not allowing Cell C network. Sent back for repairs and result is that it cannot be done to accept Cell C network back on the phone, which never was a problem before sending for repairs. The store manager Ashnee was shouting at the staff STEWARD while he was trying to assist.. the phone has gone 3 times for repairs already and has been with them for 6 weeks and still to no avail. Ashnee now wants me to accept the phone as is not working as she can not help me.
Some sort of assistance will be greatly appreciated.
She says can not replace nor refund me yet its still under warranty. I aslo spoke to a guy named Cameron who refuses to help me. I have now taken time off work on multiple occasions to go fetch the phone only to find its not working correctly.
My contact details are as follows: Onella Essop [protected]

I sold a dooggee s40 at the randburg branch on the 15th of august 2020 which was faulty. The sales rep did not inform me at all that the phone was faulty. The only thing that he showed me was how to insert the sim card and sdcard, the phone was not from the box but taken from the the display. It also had a battery life percentage of 80% which I couldn't understand for a brand new phone why would the battery be at such a percentage. My concern is that I returned the phone within their seven day warrantee policy hoping to be refunded or given a new device. But to my surprise I was told it was to be taken to the head office for a report to assess if I damaged it.
The question that I want to ask cash crusaders is why should I suffer for something I didn't do? I'm willing to take this further if not resolved within the week they say I should wait for the report.

Bought this phone R1699 at Eloff and Albertiner Sisulu within 9 months is having problem to charge, I misplace the box and the slip . I went to the store I bought the phone and they check the till and find my particulars, and they told me that they can't help me I must come with the box and slip so that they can help me.
I felt that there is no customer care my money just go down the drain
I need your help to fix this phone

I bought the on the 11-08-2020 and I'm experiencing problems the volume of the phone is very very low I can't hear the person on the other side loud and clear even when I'm on video call it is worse Im not happy with this phone and I asked them if I could get another phone and top up the difference the manager just refused and said he would just give me earphones I just left the store cz I bought this phone last week and they can't give me what I need which is a phone that will satisfy me.. I'm so disappointed at the manager! I don't recommend anyone to buy this phone or anything from Cash Crusaders .The manager just don't care!

Good day I recently bought an Amber Mini kitchen stove and found out that the plates were not getting hot and it's a brand new stove. I took it back after 8 days of purchase due to family matters from Randfontain branch and they took the stove back they said they will fix it I should wait 21 days I went to check after they said the stove has not arrived then they called after a month to collect only to find out that the stove wasn't fixed I went back to complain about the matter I have been assisted by the manager Jason schpeman when I went to report the matter to him he was rude to me even he tried to boil water with a pot but the water didn't boil and he refused to help me

The cash crusaders shop in Kempton park is a huge disaster.the shop is small and they dont even limit the number of people in the shop.their staff members are the ones that hover around customers, they themselves dont observe social distancing.i dont have anything against the shop trading but people's safety comes first.staff at this shop are so reckless.

Good day

I would like to lodge a formal complaint against the above mentioned branch.

Sadly I lost my husband on the 8th june 2020 and my husband was laid to rest on the 12 june 2020.

My late husband had an account with you and traded the laptop for a loan.

I contacted mayfield to come and collect the laptop as it had all our memories and personal information and it was going to serve as a memory to me and my 5 years and 7 years.

To my surprise I was advised that on of my in laws came and collected the laptop.

Please see attached the death certificate and marriage certificate.

I am writing this with so much sadness and grieve.

Regards,