Cash Crusaders
Reviews and Complaints

I took a dixcon vacuum in to the blu valley mall in centurion on 02/12/2020 for repairs. (bought it from the same store two months before) visited the branch still no feedback from headoffice. I would like my money back or a new vacuum. The branch tel number rings (faulty) for months now, no customer feedback or service. I am going to report this to the consumer complaints commission

This is to inform you of my ongoing complaint against Cash Crusader The game center. They refuse to sell it to me
I made numerous complaints.
Chech your records of various complaints and
Please resolve and make sure that the item in question is sourced from your other Branches which is available at 3499 to 3899. This is what the price was at Cash Crusader The Game Center polokwane

This is at the Brits Nort West branch.

I pawened my son's playstation 3 the Saturday just before school started due to short comming of school arrangement. when I was assisted the lady firts gave me a fright becouse the top of the playstation cover was actually oppened but when she asked where the top is before realizing it only slides closed, I thought I broke it. I laughed after and told lady assisting me that I just thought it was broken and that my son will kill me if anything should happen. I took my eldest playstation due to being a bigger playstation of 500 gig. previously my youngest playstation of 250gig i was loaned R600 and now with the bigger playstation she offer me bit more. also I asked to put away nicely.
All this is info that she knew I pawned it and not sell it.

I knew I never to took my copy signed. i realized it shortly after, she counted the money off gave to me and my ID and I put that away in my bag but I did not take my copy signed, but I was not worried because lots of times before the brach cant print or have internet or whatever and then they cant give you copy but all on system.

On Monday 1 March 2021 I phoned like have done before to confirm the amount becouse I dont have my copy becouse I want to go collect.
Then I got info that made my heart pump so fast and until today this thing is tearing my family apart. I was told that there is nothing on my name.
This could not be. I arrange transport on Tuesday to go to the branch. the lady who assisted me said then told me, I have not pawned the playstation but I have sold it. I almost lost it.
My son have saved money for more than a year to buy this for himself. Now this.
the lady made few mistakes to confirm she is lying. she said she knows and remembers when we thought playstation was broken and I told her my son will kill me... why would I sell an item and stress what my son will do if broken? she also mentioned that I sold it and that is why I signed only one paper... I knew then that is the second thing... I signed 2 papers and the same paper I always sign when I pawn something. when I told her that her face showed all. she looked worried.
also why would I ask to put away safly. but she then just kept to it that I told her I am selling it. dispite all other facts.
I demanded then to look on camera because it is not that long ago. a camera is situated just on top where we did the deal. this was ignored. I then demanded over and over to go get the copy signed by me agreeing on this to be sold. the lady left 4 times looking for it, but came back with nothing. after a while she came to me with a playstation in her hand offering me that she will pay for the playstation and I must take that one. that was only a 12gig. I did not even know there is playstation that small... I thought for a while that at least I can take one back to my son but still he would never forgive me if he sees its 12gig. she then showed me inside shop one there of 160gig. still nothing close to the 500gig I have pawned. I phoned my husband to find out what to do and even after my husband did even assist with advise on what to do because he just yeled at me again over this mess then the lady told me that she is now not going to assist with her offer of the playstation anymore she is waiting for manager. offer was off then. but she took my number. I had to go because my lunch time was over and have to go back to work. I did tell them I struggle with transport to keep coming in.
until now no one phoned me.
I have now phoned the branch 5 times and every time I phone and they hear it is me, the call is then dropped or they let me hold for long time then drop the call.
this is a joke. I realized that I was scammed and all staff is protecting her. no proof of me selling this can be provided. she said i have singed 1 paper where I have have signed 2. she remember me worried about the playstation and she tried to keep me quite/happy by the poor 12 gig playstation offer first time. cameras is not checked. they drop my calls and dont phone me back. I asked fir her name and she avoids to give answer. no name plate on her.
why would i go back to collect if I have sold this. why can no proof be given. why avoid me. all staff so rude. this had to be planed the moment she realized i left my own copy signed.
my husband gives me all the hell and our household is unbearable due to all of this. I cant believe this happend. would you assist or can this be reported by police. I am going crasy. She cannot get away with this. what will I tell my son...
my ID: [protected]
cell no: [protected].

I went in to the Florida Branch on Tuesday the 9th of February 2021 to purchase an phone. It was a disaster from the start.

1. First phone was ok pink with few mark on it.
2. Second phone a iPhone. Looked good bud with writing on back with marking pen. Unable to reset phone.
3. Then a Samsung. Good condition but faulty screen.
4 Then another samsung. Looks good clean no scratches and screen good... the consultant inserted power cable the light came on looks like it's charging... she called me from 2 meter away and said speaker ok... she went to go get box and while waiting the manager said the rating of the store is low... I should have walked away bud took the phone paid full in cash

Then I realized what I have bought when I started using it.

1. The speaker soft can't hear properly while on call
2. The battery faulty it dropped from 50% to 0% with in 2 hours
3. The fingerprint scanner don't work properly
4 It does not charge properly. It take 9 hours to charge to full.

So the next day I take it back like normal no clients in store the consultantsstanding outside and buy shop playing on their phones. And was shocked by the service I received. I explained to the consultant all the faults she then took the phone to office they stayed there for 2 min. Firstly I would like to know how they tested:

1. Without me present?
2. Called on phone in small office?
3. How did they test fingerprint sencer with out me present and phone locked with pin
4. How did they test charging with box and cable and plug with me?

The franchise owner came out with bad bad aditutte. And told me that she won't give me refund and the phone working and nothing wrong.

I called the shop and she heard that the speaker was soft. She even asked me if the volume it turned up to full.

We had some words. Both other clients in store like normal. I don't want free bee all I want is my money back that I paid for a faulty phone.

I walked out and told her that I will take this further. She said I must and I will do have spoken to local news paper meeting Monday. Meeting friend at dstv Tuesday to try get one off programs investicate the brand and store. and have gone to hallo peter and all social media

I have to say I was in wrong as I walked out and called her a f... n thief. Then she came out the store and called me a Do. s that the shop owner next door came out and asked me if everything is ok.

It's not about the money it's about them selling faulty equipment.

All I want is my refund my money back for faulty equipment.

I'm sure your brand as cash crusaders would not like to be known as a retail store who sells faulty equipment

I bought a laptop wire and I told him if it's not working I'll bring it back, the wire didn't work and when I took it back he told me it's not the wire that he gave me. For starters he said I must stand outside the shop not go in. He gave me the wire and put money in his pocket.

When I took the wire back he refused to give back the money and said I exchanged the wire. This gives a bad name of your company because of people like him. Ali is the name of the employee.

Yes I was also wrong for buying something that doesn't have a slip but how many costomers are suffering because of him, if he can do this to me how many other people did he do this to them.

Dear Sir Madam I bought a lap top at cash cruisaders the laptop is faulty. I sent it to them the second day. They promise to send it to their technician. I paid R2500 for the laptop. Now they phone me tell me the laptop will costR350 for repair. Now my compain is that I bought laptop that is not working with that amount and now Ihave to pay R350 for itd repair. I did not used it and I thing its a rip of maybe because I am Black the manager does not want to give me my money back. In the there is nothing that says I would not return it. Thanks please help me what must I do. It is with them now. What I need my money to go and buy a lap top some where else. The do no want to refund please help me what must I do now
. My name is Khona Mhlabeni no 23- 8th Avenue, Belmont Park, Kraaifontein my cell number is [protected] I really need the laptop.I am a techer by proffesion thank you

Well I'm going public with this aa no one does anything about these to people working at the Kempton branch at Shoprite. Karabo and Lesetja think they will in barres me and scream at me in front of the hole shop. I'm going to sue that branch for defamation of character and
U less action is taken against them. Thank you. Ilse Labuschagne [protected]

Im in Durban using the Davenport Branch. Im waiting to hear if this item is in stock either by Email, Cell phone or WhatsApp [protected] Sent today 21/01/2021 When can I expect a reply? How do I know you have received my request. There has been no notification my email was successful. Thanks George Polly sent to [protected]@crusaders.co.za

I went to the Midrand branch of the cash crusaders franchise to redeem my Hisense fridge that I pawned a few months ago. An assistant by the name of Victor Mohale told me that my fridge was taken to the Vaal (store room) without my consent. I couldn't get it even after paying their money. I want them to pay for the transport I hired, for any damages on the fridge (if any) and for breaching of the contract because my item was removed from their premises without my consent, something I couldn't agree on. I would still live some days without my fridge even after making the full payment

I recently contacted Cash Crusaders to enquire about selling goods to them. But the communication from them has been very slow. I posted the items on their website. I received an email from Denver Dubley who mentioned resending the information to either him or via WhatsApp. I figured WhatsApp would be quicker, so I messaged them. I waited a few days because it was Black Friday weekend and I figured they'd be busy. When I did, I messaged them again and waited a while for a response. On 02 December I emailed Denver Dubley, but have yet to hear back from him. On 04 December, I received a WhatsApp message from them to which I responded. It's six days later and I have still not heard a word from them. As with so many people, I have lost my job and I need the money. So I really need for this sale to go through.

Denver dubley! Is a customer service representative, but fails to report back to customers with any fredback at all.. Muizenberg branch, cape town.

We went through a tough time. We used our wedding rings and my engagement ring to generate some cash (Last gasp type thing). I was late coming to collect but paid up with interest.
I got my husband's ring but they said they couldn't find mine and would I come back tomorrow? This was a Friday - went back on Saturday they still could not find it.
Went back for the third time - still nothing.

I wanted a refund but they want to sell me another ring at a discount.

From what you say the rings (One engagement 9ct) and one wedding (18ct) were sold and Cash Crusaders received the money. I then went in and paid for the same rings which were said to be in the safe. I paid R1700 - R600 for the nine carat wedding ring and R1100 for the "rings"that were in the safe. This means that Cash Crusaders has sold the same rings twice. I want my R1100 back - I don't want anything else. They all knew about those specific rings and that they had dates inscribed in them. I was even asked if that was the one with the dates inside.

Cash Crusaders have managed to sell the same goods twice. I notice that you that I had in fact already paid to get them back. You are offering me a discount on another ring to be purchased which would mean that one deal has gone through three separate transactions making the store money on every single one. I believe that in this country it is regarded as a felony. There is also no confusion. The computer verified that the rings were in the safe. They weren't. So, someone in a similar situation could come in to extend the period on an item that is not actually there any longer - again fraud.

I want the R1700 I paid back and they can throw in the R600 wedding ring as a sweetener. I want to do this tomorrow morning. I have tried to be reasonable but then I expect the same degree of consideration. I really want to just move on. But please, do not misunderstand me. If I have to go to war and get the Consumer Commission, the FSB and all of the rest involved I will. There is something very unsavoury in the fact that the same goods were sold twice -

please advise

Sent my phone for a repair it now have 1 month and 2weeks... I even told them it's fine I needed it unfixed as i'm gonna be out of town for a next month's but still they giving medaily excuses they now don't wanna talk to me over the phone immediately after introducing myself... They promised me its gonna took 7-21 working days to repair but it's now have a month and half to another

The goods are low priced on the floor and then skyrocket when we get to the counter. The staff refuse to sell it for what its priced on your shelves, so I'd like to know if this false advertising is the new way to scam clients ?

The manager Elsie at your Tsakane based store is quite arrogant in her explaination as to why the items are incorrectly priced. Due to the attitude of your staff i refuse to see reason as to why i need to pay the extra money.

BNTS20 300W Tweeters (Car sound)

I bought a new phone on the 27th of july, in a week later it gave problems. I took it back to the shop they fixed it. On the 24th august it went off never worked again. I went to the shop again and asked them to replace it or refund me. The manager told me about the policy. I said I understand but the pjone seems to be faulty. He was very rude, teloing me he can't help me, he's the owner. Hell wait for technicians to fix it. I haven't received the phone till today I haven't heard anything from them i've phoned them, they promised to call back and update me.

We purchased a Doogee Y7 cell phone at the Cash Crusaders store in the Chatsworth Centre Mall in Durban. Initially the phone stopped charging after 7 months use. Sent in for repairs, came back a week later. It worked for 2 days and the charging port came off the main board. Sent back for repairs. Returned with swollen battery, cover couldn't close properly and no longer accepted Cell C network. Sent phone back, battery was replaced, sealed properly but still not allowing Cell C network. Sent back for repairs and result is that it cannot be done to accept Cell C network back on the phone, which never was a problem before sending for repairs. The store manager Ashnee was shouting at the staff STEWARD while he was trying to assist.. the phone has gone 3 times for repairs already and has been with them for 6 weeks and still to no avail. Ashnee now wants me to accept the phone as is not working as she can not help me.
Some sort of assistance will be greatly appreciated.
She says can not replace nor refund me yet its still under warranty. I aslo spoke to a guy named Cameron who refuses to help me. I have now taken time off work on multiple occasions to go fetch the phone only to find its not working correctly.
My contact details are as follows: Onella Essop [protected]