Cash Crusaders
Reviews and Complaints

Good day

I would like to lodge a formal complaint against the above mentioned branch.

Sadly I lost my husband on the 8th june 2020 and my husband was laid to rest on the 12 june 2020.

My late husband had an account with you and traded the laptop for a loan.

I contacted mayfield to come and collect the laptop as it had all our memories and personal information and it was going to serve as a memory to me and my 5 years and 7 years.

To my surprise I was advised that on of my in laws came and collected the laptop.

Please see attached the death certificate and marriage certificate.

I am writing this with so much sadness and grieve.

Regards,

Jason N
1 reviews | Active since Oct 2012
31 Mar 2020, 10:42
Cash Crusaders Mountedgecombe Disgust!
It is with highest disappointment and frustration that I make this communication. It is with regards to a laptop that I had pawned early this year. I had been making the interest payments along with the extremely highly admin fee.

I kept on emailing Cash Crusaders Mountedgecombe to advise them that I will be delayed in making the interest payment but never ever received a response.

I took a loan amount of R3000 but put a very high valued item being an Apple Mac air laptop.

Obviously the laptop is worth way more.

Now I want to settle the entire Lon amount but I do not get any feedback whatsoever.

I hope that the laptop isn't sold as that would be most frustrating.

Now due to the lockdown, how would this even work.

I need answers.

Or at least allow me to pay the interest for now.

Cash Crusaders Franchising's reply:
31 Mar 2020, 10:49

Dear Jason,

We would like to share some details with you on how the National Lockdown may affect you. Kindly note the following:

Loans: If you have a Secured Loan with us, your goods will be safely stored during the lockdown. Loans expiring in this time will be extended without added interest and fees. You will need to collect your goods and make payment by close of business on 18 April 2020. Please check our website (www.cashcrusaders.co.za) for store operating hours.

Repairs: Our Repair Centre will be closed during the lockdown. Repairs will be attended to when we reopen on 17 April 2020. In the meantime, rest assured your goods will be kept safely in our Repair Centres.

While we know we have your understanding, Cash Crusaders would like to apologise for any inconvenience the lockdown may cause you. We wish you and your family a safe and peaceful lockdown period. Honouring the request of our president is the best we can do to make our country a safer place. We look forward to seeing you all again once the lockdown has been lifted.
Jason N:
08 Jun 2020, 08:24

Good Day, To date no staff member has contacted me yet. I needed to know when I could make payment and get my stuff back but nobody ever responds to emails nor phone calls. I am not in the Durban area at present and the staff at Cash Crusaders Mount Edgecombe still request that I come in and they cannot give me any information about my PC. God forbid if anything has happened to my PC. Please would someone of influence help me out and advise as to when I can make payment and when i can have my laptop back.
Cash Crusaders Franchising's reply:
08 Jun 2020, 09:34

Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have urgently escalated this to the relevant operational manager and regional manager for resolution.
Jason N:
12 Jun 2020, 15:33

Good Day, Yet again... No response! Shall I reinforce that Cash Crusaders Mount Edgecombe are truly a waste of time? I require feedback urgently, along with the details of my laptop. I need an urgent response which clearly I won't get with proper feedback. Who do i need to speak to in order to get a proper response?

I bought a plasma TV at cash crusaders before the lockdown only to find out that the TV is not working properly, I went back to the store on 01/06/2020 to have the issue resolved but unfortunately I told TO GO TO HELL by a manager by the name of David. It's not the first time I buy an item that's not functioning from them, first it was a laptop with the key board that's not functioning, when I return it I was advised to add R1400 and get another one, which I did so peacefully, and then now it's a plasma TV. The guy was so rude to me he even left me hanging then he went to the store or staff room without resolving my issue. I then went to the counter when the cashier lady took the TV, telling me that it will be repaired and besides the TV has been repaired several times before I purchased as I has stickers from the repairman at the back, I need my money, I am done with them, I have gave them a chance and they keep selling me staff that's not working, David is so very rude I don't want to lie. I need my money back

In november i purchased the above item, the store manager told me that its a brand new suite, i was told to pay the some of R10 000 rand into the managers personal account and so we did, my 2 seater is falling to pieces and now he refuse to help me in anyway and said there is no guarantee on couches, i would understand if it was a second hand product but as he told me its brand new i would think there would be some kind of procedure if things like this happen. Ive contacted the store but they say there is nothing they can do. Please could you advise on the way foward or would it be in my best intrest to get media and the consumer boards help

Goodday I'm very disappointed in a staff member at town center Mitchell's at cashcrusaders I phoned to ask if I can bring and equipment in because of my condition I just wanted to know if they take in a item I have because I can't come down then they tell me no they don't take .on of the staff named jamie while I was tawking she put the phoned down in my ear witch I think is unprofessional I phoned again thinking I'm going to speak to the maneger but I phned 10 times and no one picked up is this the 5 star service customers get . Please it's unexceptable

I purchased a Dixon 10' Tablet on the 14th of January 2020. This was at the Randburg Square branch.

The device was for my son who uses it daily for his school textbooks and needs to have daily in class.

On the 13th of February, it stopped working, would not switch on and was not charging.

I took it back to the store, Monday the 17th of February and was advised that the warranty covers this fault and they would take it in for repairs that Wednesday and due to the fact that it is used by the child for school I would have it back the following Wednesday. If they can't fix it, I would receive a new one.

I was advised by the staff to speak fluent English while addressing the Manager and stating my case or he would not take me seriously.

The Manager of the store confirmed the device will indeed be back on Wednesday the 26th.

I was given contact details to call and follow up before the 26th and I indeed called the store 3 times on the day and no one answered.

After work, I went to the store and was told the device has not arrived and should come back the next day. (In all this time my son goes to school daily without a learning device)

I called again on Thursday and again no one picked up. I only got through after 3 pm and the lady I spoke to (Kea) advised that the device was still not delivered and that I should hold while she calls the manager for me and then hung up on me.

I called back and the guy who picked up told me, Kea hung up because there was another member waiting. The manager of the store, they refer to as 'Dali' took the call and said the truck that delivers stock is late and will definitely be delivered the next day on Friday at 15:30 pm.

I left my contact details and requested to be updated and notified once the device was available, which never happened. I again called back today, to be told my son's device was still not available and HUNG UP ON AGAIN.

I then called the complaint line, spoke to Rachel, who transferred me to Gaby WHO HUNG UP ON ME TOO!

Can I be refunded the money I paid for this device so I can buy a new device for my son, who is suffering and writing exams with literally no books?

Secondly, I would like to apologize if my English is not good enough to be taken seriously by your company employees.

Below are my contact details:

Lethu Dlangalala
[protected]
[protected]@gmail.com

Awaiting your urgent response.

i went to look for a laptop for office work, the sales person shown me acer cromebook says it is reduced to 1000, i bought it once i want to use it in my office i found no network cable or hard drive to save on it, i return to shop they says they want to buy it from me by 400.

once i asked them why they give me contact no to call head office, i do call and my airtime finish while calling, i am still communicating with them even from today i am from shop they told me it is not used but acer crome dont have busines on us.

i am asking assistant and advice so i receive my money back.thank you.

the person assist me in shop is ndiimafhi( [protected])
i am Mr negukhula np ([protected])

I brought a samsung galaxy grand prime plus 2018 phone to sell it too cash crusaders welkom square in the free state in april 2019, the guy assisted me by testing the phone and all was in working order, they paid me R500 for the phone i left and all was fine in the meantime someone els bought the phone from them and used it for a while, the phone was sent to cell clinic in welkom and was told its blacklisted, when i took some other item too be sold in september then i was informed the phone i brought in april is not working and i must pay the R500 back, my ID was held back, the manager Fanie was so rude when i told him after all this months and someone els bought the phone used it now i am liable for everything which is not fair as the phone was in a working order when i took it in the day, i was never phoned which they had my number with the problem which i feel is still not my problem as the phone worked 100%, i paid the R500 back to them on the 31st of january 2020 cause i need my ID i had no choice i am laying this complain cause i feel i was unfairly treated and i want answers and feel R500 must be paid back to myself