Cash Crusaders
Reviews and Complaints

Hallo, I send yesterday morning a whatsapp to the store in Potchefstroom River Walk, I urgently need to pawn my Ryobi 24L compressor, i send photos as well. Below is the messages i send till now no reply. Very unhappy with the service rather take the app off, just wasting your time seems they dont want to help or even reply back.

[09:54, 9/1/2022] Juan Murray: Morning, i just want to know if i pawn my compressor with how much you will be able to help me with. Thanks very much

[09:54, 9/1/2022] +[protected]: Thank you for contacting Cash Crusaders Potchefstroom.! Please let us know how we can help you.

[20:32, 9/1/2022] Juan Murray: Hi can you please let me know how much you can help me with compressor please, if i pawn it.

[20:33, 9/1/2022] +[protected]: Thank you for your message. We're unavailable right now, but will respond as soon as possible.

[10:17, 9/2/2022] Juan Murray: ?

I bought a second hand laptop around April in Cash crusaders in Phuthaditjhaba the following day i went home to Limpopo when i got there the buttons on the laptop stopped working but sometimes they would work. I returned to Phuthaditjhaba around June and took the laptop back because it was still in the warranty period, every time i would fetch the laptop they would give me stories about how the laptop is still in repairs mind you I'm student i need the laptop, till date i still have not received the laptop which is not the issue but the issue is they told me that their technician said water was poured on the laptop and i must now pay for the repairs and it definitely didn't happen when I had the laptop . What bothers me is i bought it like that why did it even take almost 3 months for them to actually "figure” it out and another thing is when second hand goods are sold to the shop they are not reviewed by the same so called technicians but rather the staff who only check the basics if it charges and stuff like that so sometimes goods are sold to the store while there are not of good quality. I am angry because I still don't have the laptop and i have to pay for the repairs which is completely unfair because it feels like the intention was never to fix it but just to make more money by saying it is my fault. My advice is to actually hire technicians at stores before selling faulty products to customers that was reviewed by staff members who are qualified to do that specific job. Hopefully i get my laptop back.

My mother took a 4 plate electronic stove to evaton cash crusaders in exchange for a loan today 9 August 2022 at 11:30 am and they checked it and told her if she sell it she could get R1200 so that they can sell it with R2000 but when they had to give here that money they didn't and they also didn't even bother to check whether the stove works or not but told her they won't take it I'm so disappointed with your service...

Me and my son went in to you Welkom branch at the Checkers Centre to sell his play station console with 48 games at 12:08 on womens day. We were greeted by a lady (purple hair) that informed us that they close early and won't be able to assist us as it takes 1 hour to test the console. She then said she will call the manager to explain to us. The manager - Me Alina Mashiyila came out, never greated us and looked annoyed after which she (manager) said "is everything so dusty?" A very rude remark to make to a customer. She is very u helpfull, unfriendly manager and because of this treatment I will NEVER go back to this store.

I bought a used 5kg washing machine at Maunde Mall Atteredgeville late May 2022

Just I can't remember the exact date and the receipt is a thermal paper I can't see it properly

The machine it don't work even a full month then automatically it stop to work

I did reported to the store the sales person who was helping me when I buy it she send the technician to check it

The guy said the problem is a button on the door he will report to the shop and so that they can give him a go ahead to buy it

I haven't get a call from the store as their customer

I had to go back to them to check how far with my complain since the guy said he will be back after they allowed d him to buy that thing

After two days the same guy called me to check if I'm home to fix later same day he came then he put that button

Unfortunately the was loadedsheding he couldn't check if the problem is fixed then he said when electricity comes back I must use it to church whether the machine is fixed. Surely I did that then the problem was still occuring

Remember still I haven't get any call or msg from the the store in all that process

The following day I gone back to the shop telling them what happened and how is the situation

Also again they said they will tell the guy and they will send him again

I've waited again a period of 3 to 4 days hoping the guy will come or the store will call until I return back to them they said they will send him again on the 49 of June I return the machine back to the shop the super visor of the day she said I will receive a call from them when they are done fixing it

I've waited again a week a gain no calls nothing I have to go back to the shop

to check what is the progress

the same supervisor sayss with surprise face is the technician didn't call you imagine I must now call by technician not the shop where I have the deal with then I said no I haven't received call from any one neither the shop itself she called the guy

she said the guy says the part is too expensive is cost R2000 ,00 it means it is power something that I don't know or understand

I've told them so what is the solution mean while I've demanded to see the manager later the came

When she come to me she wanted to understand the story she even ask both ladies why they didn't call me along that process . my argument was I can't take what their saying after I I've been through how can they say is my problem the same mananger she suggested to get second opinions to the another technician she also says she will call me before the end of business I waited for the call for three thays until on da four I return back to the shop she says they couldn find one I myself I must find one I'm so heartbroken with the attitude I got from that shop I've ask her why untill today you haven't solve my problem or call me to let me know as your customer

She said she thought the sales lady she called me, so I'm so tired with that shop I'm trying to be short but you see how I've been treated

Now my money is gone even my machine is gone I don't have any energy to engage with that people any more my desire solution is to get my money back I'm really tired with poor service i got and bad attitude of the manager specific lol

I took my tv to the store to take out a loan, they gave me r2100 for the tv and I had to pay back r2550 when I buy it back, on the 15th of july I went to buy it back I paid for it and they gave it to me wrapped in plastic, the time I got home I switched it on the screen was black and looked like its cracked on inside, when I made contact with cash crusaders they told me that I signed that i'm happy with product I received, and that they can do nothing about it. So my question is, why didnt they follow protocols to show the client that the product you take is in working order before you take it out of the store? Now I have to sit with broken tv and cash crusaders just dont give a damn. It's a disgrace if you ask me and I will take this up with onbuts man.

I put my sub and box on buyback on 26 May 2022 when i went to collect on 25 June 2022, they told me it was not there but at the warehouse, nowhere on my previous slip did it say call 24 hours in advance for big items. i then proceeded to put it back on buyback after already paying the amount due as i would be gone for 3 weeks.

I went this am at 9 15 July 2022 to collect, travelling from quite far and was told abruptly come back 10:30 as there is load shedding, no admin can be done. Should a place that SELLS GENERATORS not be able to carry on through Load shedding? I now have to return to the store later and pay more in already high petrol costs.

This is grossly unfair and very bad service. All that was said both times "Sorry about that"

I have dealt with various branches and this is the worst ever.

I will NOT be back

Eshaam Samaai.

I pawned my computer box for a loan at a cash crusaders in cape road about 3 months back and asked for it to be extended on the 01.07.2022 (because it was due then) till the 06.07.2022 (yesterday), I was at work the whole day and I was trying to call them before I go there because the branch is very far for me but I couldnt get hold of them (I now understand why because they explained to me that the phone isnt working). I finally decided to go there, and when I got there they told me they cant find my computer box, and thats after a very long time of me waiting there with no communication, I had to ask whats the hold up because it didnt make sense to me why im waiting that long, please note I gave them excatly 30 minutes to look for my computer box. I was at work, I couldnt wait for more than an hour.

I asked the manager to call me when they get my computer box (I was under the impression that they will continue to look for it even while im gone) I even left my cell number there, but I didnt get any call from them which means they stopped looking the minute I walked out of the shop.

Im very disappointed, im frustrated because I used so much money to get there, I dont even understand how they couldnt see my comouter box because I know they label the stuff with customers details.

Please can you advise me on why companies have signed policies on family members and people you know not been able to work in the same together but cash crusaders tolerates staff members having affairs are there no links in that .

Also cash crusaders welkom checkers centre employed someone who failed their polygraph test so anyone who fails a polygraph should then be employed at cash crusaders

I see that out of 218 complaints only 2 have been resolved, so I dont know if you guys care about your cuistomers as much as other companies I do business with. Anyway here goes... Yesterday one of my workers who was on site with me, stole a very sentimental item given to me by my deceased father years ago. The item was a leatherman knife, as soon as I realised it was missing, though late at night I drove a long way and got him out of bed. After denying it at fiurst he admitted and told me he sold it for r150-00 at your branch in somerset-west (behind kfc) so this morning I fetch him and we go to see the store manager... I tell him I dont want to lay a case with the sap I simply want to get my knife back and I will even buy it for what they bought it for r150-00 so they dont lose a cent, which they would if I laid a theft case. What he said blew my mind, he wants r150-00 plus interest so to get my knife back will be r400-00. I argued and eventually paid r300 and got it back... Now I have been a good customer since the previous owner just started, I bought all my tools there thousands and thousands over the yearsd and your pipsqueek manager demands 100% interest which I paid to keep my stupidf worker out of jail. This is disgusting abd unacceptable and I will not leave this matter. Unless I receive some kind of professional response I intend taking this matter further. I will write articles on every online site telling my tory, and eventually the ombudsman and after that the small claims court, where I will sue for my money and every other expense I can think of. I have never been so insulted and want satisfaction. Please do not underestimate me or the harm I will do to yiour (cash-crusaders) public image... Yours most sincerley brennan paul holnmes [protected]@gmail.com

I would like to know how can Cash Crusaders advertise that they take old, Antique and broken Jewelery and when you go there they tell you all your jewelry is fake gold. One is a Vintage 1916 Omega Pocket watch, 1935 Omega pocket watch, a Osco Parat 25 jewels Shockproof watch and others. But its not the first time everytime I go in there with jewels they tell me its not gold. I will not do business there soon

I bought a laptop bag on Friday, 27th of May 2022 at Cash Crusaders Paledi Mall, and I was convinced that if I'm not satisfied with the quality I could make an exchange within seven days of purchase. So today (29th May 2022 Sunday)I went in store at Cash Crusader Paledi Mall to make an exchange ..they are now telling me that I should sell the bag to them and they will give me half price...Mind you the bag is still new I didn't even use it and I still have the receipts with me and they also agreed that they can see that it's still in it's good state but they can't make an exchange and I just bought it this last Friday, it's been 2 days now. I've attached a picture of the bag below.I'm so disappointed 😞.

THE DXN PRO USB18XLR DJ CONTROLLER is not a DJ CONTROLLER as CASH CRUSADERS has advertised the product online and on the PACKAGING of the item. This is false advertising about a product that does not have the capability it is advertised and sold as. This is a complete lie on behalf of CASH CRUSADERS. A DJ CONTROLLER IS CONTROLLED BY DJ SOFTWARE WHICH IS INSTALLED ON A LAPTOP AND WHICH IN RETURN CONTROLS ALL FUNCTIONS OF THE HARDWARE(DJ CONTROLLER).

MY point is simple, how can you dop people that are new to the industry into buying a product that cannot perform the capability that it is advertised as.

I spent R2899,90 ON a PRODUCT that cannot perform the task that i intended it to perform.

I bought a PS3 Controller on the 3rd of May around 09:38 the person who was helping me told me that if it doesn't work I should come back for a exchange, I then went back on the 11thth of May for a exchange cause the controller had a mechanical issue they referred me to the shop manager he told me I can't exchange they will take it for repairs cause the slip shows that the person who was helping tested it and I shouldn't leave the shop without testing if something is working or not. I was surprised to hear that cause I was never told that by their employee and the controller was never tested in front of me then they told me the person resigned and they can't help or exchange it cause they were not there when I purchased the controller and they not sure if I'm telling the truth or not. I then lodged a complaint at hello Peter I only got a feedback back once telling me they will look at the store footage and get back to me but they never did till today I've been complaining with no response and I feel like cash crusaders favors their employees more than the customer at this point.

I bought a 58 inch Dixon TV at Cash Crusaders Polokwane in July 2021. The TV started flickering with 5 months. I went to the shop to explain my problem. They said I must return the TV and they will fix it within 3 weeks.

I took the TV back the end of March 2022. I ve been waiting and every week I went to enquire and there were no reasons. They say they were waiting for the head office. But I'm surprised because I did not buy the TV from the head office. I bought my TV cash for R6600.

Last week on the 28 April I went and checked and they said I must come on the 5 May 2022. The TV has not returned from the head office. I asked for my refund, they refuse to give me refund.

What must I do

I've pawned my laptop and it's due for collection on the 4th may, since south way mall has been flooded i'm trying to locate a whatsapp number of managers of that store please could you provide me with phone number of managers of cash crusaders from south way mall durban please. Transaction date 5th april, transaction number asto00504220015. Address of cash crusaders south way mall is, 116 seaview road, seaview durban, registration no. 2015/284611/07

Adress cash crusaders southway

Shop51, southway mall, rossburgh, durban

I bought a computer screen from the with no cables, just because it was a small one, so I bought a bigger one also from cash crusaders in plaza then I decided to re sell the small one to them , the guy is asking for the caples I told him there was no cables and he said not possible,I told him he must ask jabu I was assisted by her they said won't assist me without power cable , actually I was robed of my cable I want it back ifoes not belong to cash crusaders on top of that there so rude.i Durban Mt edgecombr plaza

I bought a doogee X93 on the 31 March 2022 @ 16:45 just before they closed. On the 7 April 2022 the cell phone just went dead completly it was about 19:00 that evening.

The next morning when they opened at 09:00 I was there to report the problem and to get an exchange. They took the phone and said that they will order another one as there was no stock available.

Went back to store 2 days later and they told me phone not there yet must come back late afternoon. This has been going on for 6 days.

Yesterday when I went back one of the assistants working the till told me.

That my phone was sent in to be fixed and will only be available in 3 weeks time. I asked her but where is the order phone.But was told its out of the 7 days period and it needed to be sent in.

But was told its out of the 7 days period and it needed to be sent in.

Trying to tell them it cant be 8 days cause I was there when they opened and by showing them that phone was bought late on the 31 March 2022.

I told them my phone is my income and I hadnt had an income for a week now already.

They were so rude and unhelpfull!

I was a regular buy by this cash crusaders after this I will take my business some where else and will by word of mouth spread the word of this incident and there helpfullness to assist and to communicate .

I borrowed cash against my VR 360 camera, it’s worth is R5000 and I loaned R400. Now I am unable to pay the interest to secure or even the loan amount and suggested that I then sell the item to them and they can deduct the amount I sold it to them to. They were extremely rude, didn’t even want to help or hear me - I mean if they are going to re sell my item for let’s say R2000 they would have made 4 times the amount that I owe them, and does that then not make it wrong? Because the whole point of them selling my item is to recover their money and make profit but that is way too much and I’m at a greater loss.

I have brought an ASUS Laptop at Cash Crusader's in Welkom on the 26th of February 2022. And when I got there the lady called Tumi was assisting me. I choose the laptop and she cleaned it for me and asked me if I need a laptop bag I said yes. And I took the laptop bag and gave it to her. While I was sorting out the bill she had already packed the laptop for me. And when I arrived at my room I noticed the craks on the laptop, the laptop's name was not clear there are some letters which are not there. So on Monday I went back to the shop to tell them about the craks and tell them to give me my money back. Bt the Gentleman who was helping me there was very rude. He told me rudlyy that once I have signed the receipt it means that I appreciate the laptop as it is. So I filed a complaint against them and ever since then there is no progress.