Cash Crusaders
Reviews and Complaints

I am so disappointed with Cash Crusaders Maponya. I brought back my controller for them to fix it after buying it from them, and it had a warranty. They told me it will be back after 14-21 working days. It's been 4 months now waiting for my controller. I lose gigs and Money.😞😞😞

Can't complain about service because not getting service! Baught a doodgee S97 phone for my father's 60th birthday in December 2021, January the phone did not work due to updates not able to run! phone was send in to do update, phone returned then speaker did not work so had to send in again😡 today the cameras are full of fog/water... it's a waterproof phone so this means they broke te seal when they repaired the phone! this is unexeptable pay over R5000 for this crap!

I want the phone to be replaced

I just have to register my dispute, dissatisfaction and seek clarity on the following issues below.

1. Why is this device still available in Cash crusaders stores as per image attached and website on link https://www.cashcrusaders.co.za/new-goods/doogee-s40-lite/stockcode13595.

Without a disclosure indicating it has been discontinued and Cash crusaders it is not receiving parts to allow consumers to make an informed purchase just for the sake of Respect, Honesty and Integrity.

Is this feedback a store preference to accept or decline, or inline with the franchise customer policies? .

As a customer I'm of the opinion and feel unfairly treated and disregarded as long as profit is maximised, Why Cash crusaders sell Brands which have unfair service support and repair which may violate consumer rights or inception license agreement what happened to durability and access to service and support

2. If this device is discontinued but still available for sale nationwide, through various sales channels of Cash crusaders are customers disregarded on adverse negative impact they will encounter, Does the brand

itself adhere and comply with ICASA standards or not? / Does Cash Crusaders value and affirm the integrity of this brand or its sole focus is maximising profit without regard of the effects consumers will be subjected to.

3. It would be a fair good practice for disclaimers or notification made available to consumers to induce informed purchasing, reduce customer complaints and dissatisfaction.

The inconvenience caused cannot be forgiven without accountability, I cannot be penalised simply a due diligence on the Brands Credibility and Durability assessment conducted on Dodgee brand capability

for support and service failed, And disclosure is not made available on this error, while we customers take the fall and Inconvenience as Cash Crusaders maximise its profit unfairly through unfair sales process at our prejudice.

I will allow 48 hours alternative resolution if available. Before escalation, or seeking a legal legislative remedial through mandated organisation.

WIth a closing question can customers trust Cash Crusaders Brands on credibility access to convenient service support?

An untold misery remains 🤔🤔🤔😷 in joint efforts with Covid. In this uncertain purchase

Kind Regards

Shaun Masetla

I bought a laptop on Sunday( 20 Feb 2022) and when I got home I realized the charger in NOT working, I returned the laptop for exchange and the second laptop had issues with the key pads. I was very disappointed and asked for refund then I was told that the store manager doesn't have authority to refund me. He was very rude to me.

I sent this item within the warranty period and was told that due to mishandling of the product I must pay for the repair. I wasn't happy with that a it wasn'tthe truth, spoke to the strore's manager who couldn't help me so I escalated to your head office who also was of no use. After months of not hearing from Cash crusaders I decided to take the machine and fix it myself. I called in and was told that the store place stole the screws that were on the item and the store was trying to charge me for screws that were already on the item. I escalated this again this time involving HelloPeter and the amburdsman someone from Cash crusaders head office by the name of Adam Mohamed said he would fix this and come back to me. It's been months I haven't heared from this person.

I borrowed money against my laptop at Cash Crusaders The Reef. The contract was expiring on 13/02/2022 on a Sunday. I was sick on the day before and could not collect the laptop on 12/02/2022. On Sunday 13/02/2022 I was still not better and decided to send my spouse on my behalf. I first checked on the internet for the closing time. I found it to be at 16H00 on Sundays. My spouse arrived at the shop on the Sunday of 13/02/2022 around 14H00 only to find the shop closed. We then called the shop, to no avail.

I purchased a new television from this Cash Crusaders store at Shop 1 The Square, Rietfontein Rd Boksburg 1459 where after several months but still within the warranty period, this television started giving problems where the screen turned red when switched on.

My wife returned this faulty television packed neatly in the original product packaging box and provided the purchase slip to the store manager where a goods returned note was generated and given to my wife on the 19th of January 2022.

On Thursday the 3rd of February I called the store and asked to speak to the manager where after a few minutes the manager answered the phone and stated that she is busy and will call me back just after a few minutes.

On Saturday the 5th of February I contacted the store owner (Joe) and asked him for assistance seeming this was the 2nd time I had experienced bad and or poor client service and as such again asked for his kind assistance.

Joe then replied by having said he is on leave but would relay this request to his assistant and have the issue resolved as soon as possible.

It is now again a week later, Friday the 11th of February with still NO FEEDBACK on my initial request to find out what is going on with the faulty television issue.

It is rather sad when needing to go this direction in listing bad reviews especially after having been a loyal client and having spent over R120K with this specific store in the past.

I just want to thank Joe (the store owner) as well as the store manager (manageres) for the lack of client service and the incompetence to provide feedback to a client as well as neglecting to call back a client after having made a commitment in doing so!

Yes this is a 24" television which is not that expensive and purchased by a small individual from the normal public, however, with this being said, this does not give right nor set presidency because of this to treat any client different for such reason.

Any client who supports a store by purchasing goods there should be treated as a true client and not as a street thug!

Whoever reads this, PLEASE do think twice before shopping at this store as this might possibly just be the worst shopping experience of your life!

Shop 1 The Square, Rietfontein Rd Boksburg 1459

Without any regards

Riaan

On 19 December 2021 I bought this microwave, at store they told me every necessary item is inside, the plate and rotating ring. Three days after that I noticed that these are not included, I went back to Oakwood branch in Kariega, they said the rotating ring is not an additional item that is included in microwave, they only replace the glass plate, till now on being shoved from pole to post for a rotating ring which till now the 8th Feb 2022 I'm still being shoved around in store. How can u sell a product and does not know the specifications thus

On the 21/1/2022 my date of Pound date expired on my wedding rings. I communicated with them via whatsapp and asked for detention period on the 22st as I have been tested for Covib. As the detention period is 5day. I communicating again on the 24/1/2022 as posted my results as I have been tested positive.Informed them I won't be able to come into the store before the 3rd Febuary as im on isolation. All communicated via whatsapp. Today I phoned in to confirm the amount for Collecting my Rings tomorrow as the isolation has passed. Was informed by the Manager James that my Rings are out of the store n sold. I try to explained all of the above he say there is nothing he can do about it. I believed that I did my part communicating I never received any notification from the Store. I just Filed a formal complaint with the Ombudsmen and hope u can assist me as I am waiting for reference.

Doogee S40 phone was sent for repairs due to speaker problem on 24 December 2021. Went to branch on 17 January 2022 to collect phone.
The assistant tested the phone in front of me and discovered the screen is broken and there is ink inside the screen. I was told I must fill in another form to send phone back to repairer so I must then wait another 4 weeks until I can come to collect which is unfair because the damage was not caused by me and why must I be punished for poor service. I need my phone for work and why should I be without a phone for another 4 weeks? Unfortunately there is no manager or responsible person at cash crusaders in Three Rivers because I was told to wait until it comes back which is unacceptable. I think my phone should be replaced.
Contact me on [protected]

I did bought a washing machine and a aircoler. When I arrived at Soneike Kuilsriver branch they just received new stock. So I ask the lady who assisted me what is the price. So se went to the back and came back with the different codes of the aircoler. So she type the codes in and she grave the different prices of the different sizes of aircoler. So I chose the R1300 one. I paid for it and the washing machine and I asked for delivery. So she informed me that the stock of the new aircoler firts must be put on the system. So I said it is OK I will pay so long then when they are done they can deliver it. So a few ours later they phone me and tell me that they gave me the wrong price. That the price is now R1500. So I said sorry I already paid for it and I won't take my money back I want the aircoler for the price I bought it for. So I told the lady I wanna speak to the manager. So she said she will phone me but she never phoned me so the next day I went to them again and she said to me if I taking it for the R1300 then that lady must pay the rest in. I feel it was not right to say that and to say they sorry but I can't get it.
I took my money back because I can't that lady pay the money in life is hard these days. So they asked me if they can still deliver the washing machine I said yes please. A few ours later they phone me again and said they did not include the delivery. I was so unhappy that I said just keep it I will make a plan. This was very bad service of the mamager. I hope you will come back to me or I will take this further. I feel like selling and swearing, but I will keep myself in.

I made a loan in cash crusaders in exchange of a phone last year in May then looting happened now the shop is still closed since and I tried calling them cuz I'm relocating and I need my phone but they can't help me. Cash crusaders Voslooru. When I asked if I can't get helped on other cash crusaders around they said no and the lady at their customer service help line is so rude. I'm desperate need a phone

Oh wow I had a very bad customer experience in cash crusaders for 3 times already, I'm also a manager at a retail store, but what I have experience today was really bad at cash crusaders in bluedowns Cape town, while still busy talking to a staff member that assist us so nice, another staff member Winston was so rude and just wanted us out of the store, I spent almost 4000r in that store, but had the worst experience ever in my live at this cash crusaders in Blackheath blue downs.im so very thankful to Austin that assisted us so very welcoming

Good Day
I would like to log a Complain its regarding my Tv I bought on the 3082021
the Tv is A Dixion 58Inch which cost R6500.00, on the [protected] the tv was bought back to the shop as it started showing a yellow line on it I was told it will be in repairs for 7-21 working days after the 21 working days I came to cash Cruisaders in Brixton which I bought the tv there I was told its not yet fixed I then called the repairs I spoke to a man named Godswill I was told the tv is not there I then called Headoffice they told me I need to wait for another week I waited I came back to the store they said the tv is not here I should came back the following week and so it has been going on for the past two months today which is the [protected] I came to the store today yet my tv is not here at the store at the store they told me headoffice does not want to credit my tv, I phoned Headoffice I spoke to a lady named Terresa I wanted to explain her my story she then dropped the call in my hear I called back again she dropped it again then the manager at Cash crusaders at Brixton said that we need to take this further because they have been strugglying to get the dixon tvs from repairs they have been crediting people but they find this very strange why they dont want to credit us for the TV the manager also asked Headoffice to Credit us for the tv but they told him we need to wait again for the TV

Good day I've been purchasing quite a lot of items from cash crusaders but to only realise for myself that on my receipts it states that I have loyalty points but when I go to my nearest cash crusaders store they continously are unwilling to assist and basically push me off as a customer asif to say I'm wasting their time I've seem posts from other clients complaining about this issue and besides for the horrible service from them I still have not been given the opportunity to redeem my loyaly points but also when Im Instore and enquire about the points accumulating according to my receipts I keep being told that the staff don't know anything about the loyalty points and that I should keep coming back the following day to speak to management which seems to never be available this is outrageous and if it could possibly be sorted out as soon as possible.. I refuse to receive such service as a loyal paying customer and have no issue taking my loyaly towards a different retailer which offers the same.

I needed assistance with Cash about 2 months ago, So I gave the shop my laptop to the shop in aggrement for R1500 and a total of R1815 at the end of this month November due to documented reasons I missed the payment date for 26thNov. When I arrived at the shop this morning, I was told contract expired. My personal laptop is now on Sale for R3200 and I can no long be assisted above that accept for buying the laptop back. Is there any assistance after this or I can take this matter with Onbusdman for Short term insurance or Legal representation!?

My name is Xolani jali I bought a brandnew phone from our local store Kokstad Kzn and I was happy with it for only 2 weeks, it started to shut itself down, slowly, I went back 2 weeks later I was told it needed a software boost it's not damaged and that it can be boosted instore. When I went back for them to deal with the software another manager told me that the person I dealt with lied they will have to send it to Durban and it could take anything to a month my problem is how can a brandnew mobile phone suffer from software, I work for the real estate it is crucial for me to have a phone on hand how can I work without it for weeks nb! I bought it on 23-09-2021 and today is the 25-11-2021 please advise me on what to do my contact nos [protected] or [protected]@maxproeg.co.za brand dodgee

Bought a brand new dixon kettle 5 months ago.. Kettle not working anymore at all just tripping the electricity... Took it back to the store to have it replaced but was told to wait 21 days for repairs... What must I use in the meantime to get boiling water... Its a cash crusaders brand...

Good day Mam/Sir hope that you are well

My name Samantha sheik I need to make a query I pond a fridge, tv, PlayStation and cellphone I would say couple weeks before the looting, so also before the looting happened my fridge, tv, PlayStation was on one slip, so I did not have all the money to take all my goods so my fridge n cellphone was looted, as when I took out the tv and PlayStation I paid the interest money on my fridge as well with the items I took out. so now I contacted the manager for cash crusader Bradley he tells me that I must pay the interest money for my cellphone and my fridge and I must also pay the money I borrowed I did advise him that I didn't ask all this to happen they did get paid by insurance, so why does he still want me to pay the borrowed money and the interest for my goods, I did buy my phone and fridge from cash crusader my haweui p5 2019 I paid 1800rands for it and my fridge 2500r so if I pay the interest and the borrowed money off my cell phone would be R850 so he will give me R950 for my cellphone, and my fridge was R1500 to pay back with intereste so he only going to give me a R1000 back this is totally nonsense cos my goods was worth a lot more, if this can't be resolved Asap I will have to take this to the highest authorities that's the obudsman

Kind regards
Miss sheik

I bought a new usb flash drive at cashcrusaders Golden Walk Mall in Germiston, when i got home it wasn't working I went back to the store they told me they can't replace it nor refund me coz it doesn't have warranty