Cell C
Reviews and Complaints

Greetings Complaints Board,

Ref Cell C No. [protected]
Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

I am one of the Ex GloCell customers. Cell C took over Glocell in 1st quarter of 2018. I then became a Cell C customer.
I paid my account since then using my Ex Glocell details. I was not informed to use any other details till Beginning April 2019.

All my payments via EFT using my gloCell details has been accepted by Cell C till End February 2019.
Suddenly From March 2019 Cell C does not want to honour that I paid my account using those details.

Because all the time during march i was getting SMS from Cell C payment not recieved, I paid R700. During that month to get my phone activated, it was activated for short time then de-activated again,

Cell C then informed as per info below they did not recieve my payment.

At the end of the day, I have know lost R700.00 using details I have been using all the time.

Please read below correspondence to see how I made contact with Cell C to resolve this issue

Ref Cell C No. [protected]

Response By E-mail (Rose) (01/05/2019 11:38:44)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.
We have received your email regarding the payment that was done with Glo Cell.
Please note that we are unable to trace the payment that was done on Glo Cell account.

Regards,
Rosemary Ugochukwu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (30/04/2019 12:24:40)

Greetings Cell C

Any feedback on this matter as stated below

Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (24/04/2019 15:51:37)
Greetings Cell C,

Is there know no communication from Cell C re this matter.

I have paid R700 Plus R150 during March and April 2019 and my phone is still down, basically from Beginning of march till know.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (20/04/2019 13:30:10)
Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

Customer By Service Email (Andre Barrows) (18/04/2019 18:50:20)
Greetings Aretha (11/04/2019 14:40:00)

I went to ABSA as per your suggestion, they could not reverse the payments.

ABSA says it's a variable payment and they cannot reverse it.

A Cell C Person phoned me this afternoon and says that is the only way we can fix this.

I went to the bank and that cannot be done.

Can Somebody in Finance not resolve this problem.

Andre

Customer By Service Email (Andre Barrows) (17/04/2019 07:26:49)
Greetings Cell C, Dominique

Up to know I have paid R900.00 Rand and my phone is still off.

Somebody from Cell C just sent me an email to reverse payments at the bank.
I only get home at 20h00 at night and work Saturdays.

Cell C did not inform me to Change banking details, before I made payment.

Why must I do all the running around and possibly incur extra bank charges as I have already as I sent so many Proof of payments.

Please resolve.

Andre Barrows
[protected]

Customer By Service Email (Andre Barrows) (11/04/2019 15:52:35)
Greetings Customer Service (Aretha Hlako and Dominique)

Did I do something wrong, I paid into the Glomail account as instructed by Cell C.

I work till 19h00 and only get home past 20h00.

The earliest possibility to do this is Saturday, if I AM NOT REQUIRED TO WORK.

The money went where Cell C requested, nobody informed me to switch accounts.

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Aretha) (11/04/2019 14:40:00)

Dear Andre Barrows
Thank you for contacting Cell C.

We have received your e-mail regarding your payments.

Kindly reverse the payment from Glocell at the bank and payment to Cell C bank account: Bank: Nedbank Account Name: Cell C Service Provider Company (Pty) Ltd Branch Code: 145405 Account Number: [protected] Account type: Current Payment Reference: [protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (11/04/2019 07:36:35)
Greetings Cell C (Dominique;CustServ)

I have know been cut off again.

Do I still Owe Some Money? TELL ME

Paid another R200.00 Last night using below Details with my Cell No: [protected] as the reference
Cell C banking details
Our banking details are:
Bank: Nedbank
Branch Code: 145405
Account Number: [protected]
Account Name: Cell C SP PTY Ltd
Reference: [protected]

It Seems as if Dominique switches on my phone and Proof Of Payment or CustServ then disconnects me.

This is frustrating. I paid R700.00 During March and last knight 11/04/2019 another R200.00(Since March I paid R900.00)

And my bill is for R185.00

What is going on? I hope I am not penalized with a re-connection fee everytime?

Who else can help me?

Andre Barrows
[protected]

From: Andre Barrows
Sent: Wednesday, April 10, 2019 4:14 PM
To: Proof Of Payment ; Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of Payment; Dominique,

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Dominique please check what is going on know as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (10/04/2019 17:27:52)

Greetings CellC CustServ

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Please check what is going on know, as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Duduzile Molefe) (08/04/2019 09:07:54)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.

We have received your query regarding your Cell C contract.
Kindly note that your query is being handled by the Finance Department who will contact you within 2 business days.

Regards
Duduzile Molefe
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (07/04/2019 14:43:22)

Greetings Cell C

I think I picked up the problem, I kept on asking the CellC customer care person if I am using the correct info when making payment, as this problem seems to have started when my new update was activated.

To Cell C (Custserv) I have as also asked and all both of them say, use tour Cell number as referance.

I know look at last statement dated 1/03/2019 and see different details as screen grab on the right, the screen crab on the left is the one I've been using since I started with Ex Glo-Cell which was taken over by Cell C.

I asked Cell C when they took over the GloCell account which Details I must use when making payment, I was informed to use my GloCell details. I asked know again and nobody at Cell C told me to use new details they just tell me to make sure My Cell phone number is used as reference.

I have sent so many proof of payments from my bank app, they informed me they going to charge for all the resends, but I had no option, I even obtained hard copy from the bank which is the fax copy I attached to cell C (ProofofPayment which sends out auto reply not making sense) as well as to CustServe@Cellc as well as DVanRooyen(DVanRooyen at least got me reconnected while CellC was looking into the problem) But I just got disconnected again.

Please Please CellC get somebody to assist me that knows what they are doing. I have paid R700 since the beginning of March 2019 using my same details I have always been using (The Ex GloCell details).

Andre Barrows

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (07/04/2019 08:50:01)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (06/04/2019 17:50:31)
Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sandile Khulu) (06/04/2019 08:59:40)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sandile Khulu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (05/04/2019 19:33:43)

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Judith Mtjalo) (01/04/2019 12:05:42)
Dear Andre Barrows

Thank you for contacting Cell C regarding your account.
Kindly be advised that you need to use your Cell C cell or account number as a reference.

Regards,
Judith Mtjalo
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (31/03/2019 20:56:50)
Greetings CellC

Customer Name: Andre Barrows
Cell number: [protected]
ID number:[protected]

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

Please let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

Response By E-mail (Tshepang) (29/03/2019 13:00:00)
Dear Andre Barrows

Thank you contacting Cell C

We have received your e-mail regarding your account.

Kindly resend proof of payment as we are unable to view your attachment.

Regards,
Tshepang Sefela
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (29/03/2019 07:50:33)
Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (26/03/2019 08:17:30)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (25/03/2019 15:27:39)
Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
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________________________________________
Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Kia) (25/03/2019 12:21:35)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Kia Bande
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (23/03/2019 18:48:28)
I've sent copy of proof of payment to proofofpayment@cellc.co.za As well as customerservice@cellc.co.za as well as [protected]@cellc.co.za. I still await feedback.
Andre Barrows
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________________________________________
Question Reference # [protected]
• Date Created: 23/03/2019 18:48:28
• Date Last Updated: 01/05/2019 11:38:44
• Status: Complete

COPYRIGHT © 2018 CELL C. ALL RIGHTS RESERVED

Subject: Ref Cell C No. [protected]

Response By E-mail (Rose) (01/05/2019 11:38:44)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.
We have received your email regarding the payment that was done with Glo Cell.
Please note that we are unable to trace the payment that was done on Glo Cell account.

Regards,
Rosemary Ugochukwu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (30/04/2019 12:24:40)

Greetings Cell C

Any feedback on this matter as stated below

Subject: FW: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings To Whom it may concern at Icasa.

I have struggled for more than a month trying to resolve the state of my account with Cell C

My issue as it progressed is expressed in the emails below.

I have done what Cell C says I must do and attempted to have ABSA reverse the Payments of the R700.00, according to ABSA an EFT payment can't be reversed.

It seems we have now reached a stalemate as to my opinion Cell C does not want to acknowledge my payments.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (24/04/2019 15:51:37)
Greetings Cell C,

Is there know no communication from Cell C re this matter.

I have paid R700 Plus R150 during March and April 2019 and my phone is still down, basically from Beginning of march till know.

Andre Barrows
[protected]

From: Andre Barrows
Sent: Saturday, April 20, 2019 1:30 PM
To: Cell C ; Dominique Van Rooyen
Subject: Case No: [protected] Also Case [protected]: Cell C No. [protected] [Incident: [protected]]

Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Thursday, April 11, 2019 2:40 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (20/04/2019 13:30:10)
Greetings Cell C (Aretha Hlako), Dominique

I have done what Arethe Hlako and other Cell C Customer Care people insist on me doing by going to ABSA to reverse the 3 Payments.

ABSA informs me they can't reverse EFT payments (See second attachments)

Can't somebody take my fax Copy to FINANCE(First Copy) to show I made payments as instructed by Cell C about a year ago, Cell C never came back to me to inform me to use new Bank Details although I asked them when the problems started during March 2019. The Customer Care people either on the phone or the emails kept on telling me "Mr. Barrows just ensure that you use your Cell No. ([protected]) as the reference". This I did on all my Proof of payments.

It is only I think the beginning April 2019 Cell C informed me to use updated Banking Details.

What Else must I do to get my phone activated, it seems Cell C does not want to assist there Customer.

PS. Please read all the emails below to see all the communication in this issue

Andre Barrows

Customer By Service Email (Andre Barrows) (18/04/2019 18:50:20)
Greetings Aretha (11/04/2019 14:40:00)

I went to ABSA as per your suggestion, they could not reverse the payments.

ABSA says it's a variable payment and they cannot reverse it.

A Cell C Person phoned me this afternoon and says that is the only way we can fix this.

I went to the bank and that cannot be done.

Can Somebody in Finance not resolve this problem.

Andre

Customer By Service Email (Andre Barrows) (17/04/2019 07:26:49)
Greetings Cell C, Dominique

Up to know I have paid R900.00 Rand and my phone is still off.

Somebody from Cell C just sent me an email to reverse payments at the bank.
I only get home at 20h00 at night and work Saturdays.

Cell C did not inform me to Change banking details, before I made payment.

Why must I do all the running around and possibly incur extra bank charges as I have already as I sent so many Proof of payments.

Please resolve.

Andre Barrows
[protected]

Customer By Service Email (Andre Barrows) (11/04/2019 15:52:35)
Greetings Customer Service (Aretha Hlako and Dominique)

Did I do something wrong, I paid into the Glomail account as instructed by Cell C.

I work till 19h00 and only get home past 20h00.

The earliest possibility to do this is Saturday, if I AM NOT REQUIRED TO WORK.

The money went where Cell C requested, nobody informed me to switch accounts.

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Aretha) (11/04/2019 14:40:00)

Dear Andre Barrows
Thank you for contacting Cell C.

We have received your e-mail regarding your payments.

Kindly reverse the payment from Glocell at the bank and payment to Cell C bank account: Bank: Nedbank Account Name: Cell C Service Provider Company (Pty) Ltd Branch Code: 145405 Account Number: [protected] Account type: Current Payment Reference: [protected]

Regards,
Aretha Hlako
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (11/04/2019 07:36:35)
Greetings Cell C (Dominique;CustServ)

I have know been cut off again.

Do I still Owe Some Money? TELL ME

Paid another R200.00 Last night using below Details with my Cell No: [protected] as the reference
Cell C banking details
Our banking details are:
Bank: Nedbank
Branch Code: 145405
Account Number: [protected]
Account Name: Cell C SP PTY Ltd
Reference: [protected]

It Seems as if Dominique switches on my phone and Proof Of Payment or CustServ then disconnects me.

This is frustrating. I paid R700.00 During March and last knight 11/04/2019 another R200.00(Since March I paid R900.00)

And my bill is for R185.00

What is going on? I hope I am not penalized with a re-connection fee everytime?

Who else can help me?

Andre Barrows
[protected]

From: Andre Barrows
Sent: Wednesday, April 10, 2019 4:14 PM
To: Proof Of Payment ; Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of Payment; Dominique,

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Dominique please check what is going on know as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Customer By Service Email (Andre Barrows) (10/04/2019 17:27:52)

Greetings CellC CustServ

I really do not know what is going on.

I got this message from Proof of payment to say they don't see attachment.

I also get message on my phone to say I must pay my 30April2019 bill of R185.00 Or my phone will be disconnected today.

Please check what is going on know, as I payed R700 during March Am I still behind?

Andre
[protected]

From: Proof Of Payment [mailto:ProofofPayment@cellc.co.za]
Sent: Wednesday, April 10, 2019 11:25 AM
To: Andre Barrows
Subject: RE: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Good day,

No Proof of payment attached to your email, please resend.

Regards,
Cell c

PROOF OF PAYMENT

www.cellc.co.za

Cell C C3 - Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.
From: Andre Barrows [mailto:AndreBarrows@outlook.com]
Sent: 06 April 2019 05:50 PM
To: Customer Service; Proof Of Payment
Cc: Dominique Van Rooyen
Subject: Reference Number: [protected] Ref Cell C No. [protected] [Incident: [protected]]

Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

From: Cell C [mailto:custserv@cellc.co.za]
Sent: Saturday, April 6, 2019 9:00 AM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Duduzile Molefe) (08/04/2019 09:07:54)
Dear Mr. Andre Barrows

Thank you for contacting Cell C.

We have received your query regarding your Cell C contract.
Kindly note that your query is being handled by the Finance Department who will contact you within 2 business days.

Regards
Duduzile Molefe
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (07/04/2019 14:43:22)

Greetings Cell C

I think I picked up the problem, I kept on asking the CellC customer care person if I am using the correct info when making payment, as this problem seems to have started when my new update was activated.

To Cell C (Custserv) I have as also asked and all both of them say, use tour Cell number as referance.

I know look at last statement dated 1/03/2019 and see different details as screen grab on the right, the screen crab on the left is the one I've been using since I started with Ex Glo-Cell which was taken over by Cell C.

I asked Cell C when they took over the GloCell account which Details I must use when making payment, I was informed to use my GloCell details. I asked know again and nobody at Cell C told me to use new details they just tell me to make sure My Cell phone number is used as reference.

I have sent so many proof of payments from my bank app, they informed me they going to charge for all the resends, but I had no option, I even obtained hard copy from the bank which is the fax copy I attached to cell C (ProofofPayment which sends out auto reply not making sense) as well as to CustServe@Cellc as well as DVanRooyen(DVanRooyen at least got me reconnected while CellC was looking into the problem) But I just got disconnected again.

Please Please CellC get somebody to assist me that knows what they are doing. I have paid R700 since the beginning of March 2019 using my same details I have always been using (The Ex GloCell details).

Andre Barrows

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (07/04/2019 08:50:01)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (06/04/2019 17:50:31)
Greetings CellC ; Sandile Khulu; Dominique

To inform you after paying R700.00 in March already Ive been cut off again. Please Please help.

How much more do you want me to pay?

Andre Barrows

Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sandile Khulu) (06/04/2019 08:59:40)
Dear Andre Barrows

Thank you for contacting Cell C.

We have received your request to allocate payment.

Your query has been forwarded to our Finance Department, who will contact you within 2 business days.

Reference Number: [protected]

Regards,
Sandile Khulu
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (05/04/2019 19:33:43)

From: Andre Barrows
Sent: Friday, April 5, 2019 7:19 PM
To: 'proofofpayment@cellc.co.za' ; 'Dominique Van Rooyen'
Cc: 'custserv@cellc.co.za'
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Proof of payment Dept,
I have sent this proof of payment already, also sent many proof of payments via my app from ABSA

It is still not reflecting on your system and Cell C is threatening disconnect me again.

All my payments up to 03Feb 2019 reflect on your system.
Suddenly from March it is not reflecting.
I made payment of R200 (3March2019)
Payment of R300 (9March2019)
Payment of R200 (17March2019)
Using my same details from the same bank.

The problem I think started when my new contract took over, but nobody told me to change any details as I am still using the old GLOCELL BANK DETAILS AND ACCOUNT NUMBER, maybe this is where the problem is?

Somebody please help

Andre Barrows

From: Andre Barrows
Sent: Friday, March 29, 2019 7:50 AM
To: 'proofofpayment@cellc.co.za' ; 'custserv@cellc.co.za'
Subject: FW: Ref Cell C No. [protected] [Incident: [protected]]

Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Judith Mtjalo) (01/04/2019 12:05:42)
Dear Andre Barrows

Thank you for contacting Cell C regarding your account.
Kindly be advised that you need to use your Cell C cell or account number as a reference.

Regards,
Judith Mtjalo
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (31/03/2019 20:56:50)
Greetings CellC

Customer Name: Andre Barrows
Cell number: [protected]
ID number:[protected]

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

Please let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

Response By E-mail (Tshepang) (29/03/2019 13:00:00)
Dear Andre Barrows

Thank you contacting Cell C

We have received your e-mail regarding your account.

Kindly resend proof of payment as we are unable to view your attachment.

Regards,
Tshepang Sefela
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (29/03/2019 07:50:33)
Greetings Cell C

Last month I had problems with the system not picking up my payments, I had to resend proof of payments several times and eventually had to fax a copy.

My details I use is on the attached document.

Please look at it and let me have the details I am supposed to use, as I make my eft for the new month.

Andre Barrows
[protected]

From: Andre Barrows [mailto:andrebarrows@outlook.com]
Sent: Monday, March 25, 2019 3:27 PM
To: Cell C
Subject: Re: Ref Cell C No. [protected] [Incident: [protected]]

Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
From: Cell C
Sent: Monday, March 25, 2019 12:21:35 PM
To: andrebarrows@outlook.com
Subject: Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Sannie Phakubje) (26/03/2019 08:17:30)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Sannie Phukubje
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (25/03/2019 15:27:39)
Will redo, but one was also sent from your Vangate Athlone, Cape Town branch Sat morning.
Andre
Get Outlook for Android

________________________________________
Ref Cell C No. [protected] [Incident: [protected]]

Response By E-mail (Kia) (25/03/2019 12:21:35)
Dear Mr. Barrows

Thank you for contacting Cell C.

We have received your email regarding your payment.

Kindly note that the is no attachment on the email, please resend it for assistance.

Regards
Kia Bande
Cell C Written Correspondence Department

Customer By Service Email (Andre Barrows) (23/03/2019 18:48:28)
I've sent copy of proof of payment to proofofpayment@cellc.co.za As well as customerservice@cellc.co.za as well as [protected]@cellc.co.za. I still await feedback.
Andre Barrows
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________________________________________
Question Reference # [protected]
• Date Created: 23/03/2019 18:48:28
• Date Last Updated: 01/05/2019 11:38:44
• Status: Complete

COPYRIGHT © 2018 CELL C. ALL RIGHTS RESERVED

Good day Sir/Madame,
I'm trying to get hold of a consultant to assist me with my query. I've cleared my payment which was behind, when I go on the app it still shows that I need to pay that spe ific amount next month seeing that my account has been suspended and I didn't utilise the simcard as of Feb 2019. They just debit left, right and center from my bank account. I would like them to contact me please.

I have been struggling with C Surance and the Repair department for like 2 months from the day I paid my access fee.

I need urgent assistance with my claim, the level of service I have been receiving from your customer service department is extremely disappointing, slow and very bad. I submitted a claim for my cell phone and I have paid the excess on the 28th of March 2019, and no one has com back to me on the progress.
When I call your call centre I am informed either I have to wait for 14 working days or your system is down and I need to call back later as my ticket cannot be tracked.

on the 12/4/19 Lerato fro repairs said: the phone has been repaired and its with the manufacturer. They will receive it on the same date and on Tuesday (16/4/19) they will send it to cell c midlands mall.

on the 17th April 2019 I spoke to Gugu and she puts me through to Lerato... Lerato say its still going through Quality Check and should be with them shortly. until today I haven't receive my phone.

This is very disappointing guys, unprofessional and extremely frustrating.

On the 6th of April I Loged an incident with your call center, 9040600923, and they closed it without contacting me.
on the 11th of April I mailed customer care, no response.
on the 15th April I visited the Fourways Branch, empty Promises
On the 20th April I called the fourways store manager, more empty promises.
You have upgraded my account without my permission, have double and trippled billed me respectivly for March and April.
Is this unfair recourse due to taking your call center to court for sexist and derogatory remarks? I thought having a call center agent refuse to help me as I sounded like a girl was bad. If I knew you were such a vindictive company I simply would of ended my business with you instead of trying to find a resolution and continue doing business.
I want a resolution or at least for comunication to take place between us both.

I have fiber account with Cell C which I took in November 2018. The arrangement was that Cell C would debit my account at every 25th of the month. When they did not debit, I opted to do an EFT and send proof of payment. This carried on until the month end of February when they debited my account. This is after I had made payment on the 25th. After contacting their agents, they informed me it was an error and I should ask my bank to reverse the amount. In March, the same thing happened. When I contacted them again, they said when I opened my account, a duplicate account was created by error however they are fixing it. After going back and forth with them, they confirmed two credit notes have been created on my account and the duplicate account was canceled. On the 10th April, I received a confirmation email of the credit notes and was assured that everything has been resolved, I should await my April invoice. Today, the 18th April, Cell C has suspended my account. Upon contacting them, the agent told me her boss informed her that I should await a call from the gentleman who confirmed the credit notes. I am utterly disgusted and disappointing by Cell C.

Regards
Lerato

I bought the online deal for a Sim Only contract deal on the 26th of March. It is now the 18th of April and I still have not received my Sim card.
I have called numerous times with no resolve, every time they say that someone from the courier will call met to arrange. But no one has contacted me.

Please urgently assist.
I cannot pay for a contract that I have not received!

My ID number is [protected].
You can contact me on [protected] (non cell C number).

Dear sir / madam

I am a CellC customer and applied for a cellphone contract online. The cellphone were delivered to me on 22/01/2017. I did agreed for a monthly debit order as payment.

According my bank statements cellc deducted twice a month and sometimes 3 times a month. The amount that were agreed on was R167, 98. The other deducted amounts was R 500, 00 and R333, 99. Some months the R333, 99 were increased with R10, R20, R30 and even R50. The reason for this unauthorized amounts is unknown. According to my credit score I do not owe cell c. Can you please help me regarding this matter and inform me as soon as possible, because I want my money back and a clear name. The reason for this is that because of cellc i am now blacklisted.

regards
surietha minnaar
cellphone number: [protected]
id nr:[protected]

On the 16/03/2019 I took my phone to cell c store for repairs. I filled in the claims form and it was submitted. I called the call centre 2 days later to follow up and they tell me that they have not received any documents. So I resend all documents. When I follow up again, the agent by the name of Quiniso Nkabinde says she's waiting for proof of number exchange. I go to the branch again to get this and send back but you guys say you still awaiting for number exchange document. Another agent calls the branch and still cannot get the document. I've called you several times and visited the branch 4 times already and still my phone hasn't even been processed for claims. I am 8 months pregnant and you guys are making me run up and down! I am so pissed of with your service!The branch blames the call centre. The call centre blames the branch. What the hell is going on with cell c? Nobody wants to take accountability. Nobody wants to assist me! Very nicely I was sold a phone with insurance. Very nicely my debit orders were collected but when I have a serious problem here nobody can help? First and last contract with this [censored]ty company! I have 3 other contracts with Telkom since 2015 and not once did I have this problem with them. It's no wonder why your company is under so much debt! All your customers are leaving without paying their contracts in full due to pathetic service. Rather you shut this place down!

Cell C has been fraudulently debiting my account since January. They debited my account with R14 000 in January. I hadn't received this money back by March and hence asked my bank to reverse the transaction. Furthermore I have stopped any access to my account from Cell C. I have called numerous times and have numerous reference numbers and for some reason was handed over to HP Attorneys in March. I owe Cell C nothing. #CellCisFraud

My cellphone was stolen 3 days ago. I was told by customer services that I need to buy an unregistered sim card at a cell c shop for a sim swap.

I went to cell c in Blue Route Mall, Tokai today and they told me to go and buy a sim card at Checkers. Checkers reused to sell me a sim card if they cannot rica it. I went back to the Cell C shop and the lady told me that if she sells me a sim card, she need to rica it. I ask her to call the customer line at Cell C and she did. They told her that that she needs to give me a sim card. I got one and phoned the customer services at 084 135 to do a sim swap.
They me that the Rica serial number is invalid. They cannot do a sim swap. They also informed me that the Cell C store in Blue Route Mall Tokai can do the sim swap.

I am totally confused now at the service I got at the Cell c store. It was a lady with a Orange Cell C sweater on.

Please advise on my work e mail : [protected]@faircape.co.za or [protected].

I ported to Vodacom with my Cellc number, due to network problems I experienxed eith Cellc.

Now I am recieving messages from Cellc that I owe R4 extra time and im over due, I visited the Cellc shop to try and pay back the requested fee and they said I should port back! to use Cellc.

this was challenging for me because I ported from Cellc because I was not pleased by the problems I was experiencing with them.

so how can I approach this?

Good Day

I would like to log a formal complaint for the 3rd time now

I have been having my bank account debited by Cell C almost every week now, this started with a debit of R199 on 3 Jan 2019 with reference number [protected], and on 25 Jan 2019 again Cell C debited my account for an amount of R792.93 with different ref no; [protected] and on the 15 Feb 2019 again Cell C debited my account for an amount totaling to R991.93 now splitting these into two. The recent one is now R1738. 98 on 26 Feb 2019 with Ref number: [protected]. I have made Cell C aware on numerous times that I don't have a contract with them and never had one. I have written the affidavit and sent through the documents as requested by your call center however my matter has not been attended to or even addresses instead Cell C keeps on debiting excessive amounts from my account and no one is assisting me or giving me a meaningful feedback on this case.

I have insisted that I would like to cancel all sorts of contracts that might have been illegally opened against my ID and now I am very frustrated by the fraud. Its been 2 months and no one is giving me any proof that I am indeed using whatever services that I am being charged for. Instead they keep on sending the Incident numbers and asking me to follow same process over and over again. The recent Incident number given to me is Incident: [protected]

I need action from Cell C as soon as possible, if Cell C continues to debit my account without giving me proof that indeed I opened a contract with them I will be forced to open a fraud criminal case.

Regards
Mbali Mthethwa

Cell C did not send me any invoice since Dec 2018 and I have received your phone call today asking me if i am aware that i am in arrears, I then said i have made payment in Dec for R1260, which i have sent you proof of payment from Investec directly.

In addition, I further paid another R1260 today and send you the proof of payment from Investec Online banking as well.

However, to my surprise, my fibre line got disconnected because of arrears.

Attached is the proof of payment of R1260 that I paid today at below of which was sent to you before 3pm today.

I will go to consumer act board to complaint about you since you failed to send me any invoice by email since December, you also failed to send payment reminder before disconnection.

With your phone call today, you did not mention that if you do not receive my proof of payment by this time, you will disconnect me.

What you have done is absolutely illegal.

Cell C really got management issues in their billing department, especially MNekhatshi@cellc.co.za - who failed to upload my proof of payment and disconnected our fiber without any written or verbal notice in advance;

SWnenhlanhla.Ndlovu@cellc.co.za who is in the fiber call center just hang up on me when I was trying to re send the proof of payment. And she never call me back!

I have been receiving invoice and communication from Cell C from Jan - Dec 2018.

But Cell C billing department changed my email to an incorrect one by December 2018 so I do not receive my invoice and end up being treated like this today.

I will take this up with legal route until Cell C formally apologies and compensate for my time and mental suffering to resolve everything.

Zappalsamy@cellc.co.za has a good professional manner and she has been helping us, if everyone in Cell C has a good work ethic like she does, we will not be in this situation from the beginning!

I have received an email from Funiwe Hinstho who says she has followed up calls last afternoon after disconnection, of which is a lie.

I have attached screen shot of my phone, there's no calls from her except the lady from Call center after 17h30 on 18 Feb 2019.

Then I been receiving 3 calls from Funiwe Hinstho now asking me if i am sorted, this follow up phone call just come 19 hours late and pretend as if she knows nothing about it.

This work ethic is ridiculous!

I will take this up with legal route until Cell C formally apologies and compensate for my time and mental suffering to resolve everything within today 15th Feb 2019.

Good day

Please condsider this as my cancelation for the following contract.
The reason I cancelled this contract and I am going to cancel all my contracts as soon I it expire. Is because of your acting manager eric in sasolburg. He screamed on me in the cell c shop infront off other customers because I don't want to give my personal information infront of other customers and I think that is a good reason. Why can I give my address / my work address / ect infront of people. I am the client I had my id book in my hand. Why do I have to give all of these personal information infront of people I don't even know? He have no respect, he is not competent for the job or to be manager. I really don't going to deal with a company who employed people like that. The previous manager is not there anymore mohammed. Mohammed was the only one who knows what he is doing and know how to sort out a problem, deal with customers and had the perfect personality for a job like that.
Cell c contract expiry notification
Inbox
×x
Cellc@cellc.co.za
10:37 am (1 hour ago)
To me
Your cell c pinnacle 50 topup contract on [protected] ends on 2019/04/15. To upgrade, visit a cell c store, call 084 143 or go to www.cellc.co.za
If you don't upgrade or cancel your contract, it will automatically continue on a month-to-month basis; any discounts & promotional
Value will no longer be applicable. Visit www.cellc.co.za for t&c's. Cell c

Hello 6 months ago I bought a Y7 on contract at cellc store in campus Square, the same day I realized that the 16gig memory card was broken I took it back to the store. The guy who was helping me just took it in & tolde he would be in touch. 6 months later I'm still waiting & chasing after them & now they even make it sound like they doing me a favor by even giving me another memory card when they didn't even bother checking if everything was okay when I bought the phone. I've spoken & contacted the manager a few times with no reply whatsoever I've been ignored as a client & cellc has failed to deliver the full promised package of the contract & signed. I'm really not happy at all with the custom service there. It's poor & they are too comfortable

A lady debra just phoned me and advised me cell c will not be giving back my money. Please note the following I don't care what it will take me if I don't have my money back into my account tomorrow morning I will be going to the newspapers I have all the evidence. I will take cell c to court for fraud for taking money from my account after I tried to make payment arrangements in november already without anybody calling me back. I tried to call a few time all you get is I will email them you can't speak to account absolute useless. Without even notifying me the date when the money will be taken nothing. I have been asking for my contract and nothing does that surprise you I surrgest who ever get this email takes this as serious and get this resolved today still.

Like I said money back into my account tomorrow morning or I will sue cell c and make sure all will know of what you do.

Accounts to refund my money is the same account you just sommer take it nice in this world you can just take money from peoples account without them authorizing its [censored] you have no authority to do so.

I was robbed and I lost everything including my phone, ID and license. I was left stranded a stranger assisted me get a new cell c sim so I could do a sim swap and access my money from the bank. I called cell c and the lady wanted cell phone numbers I recently dialed, I could not remember because I lost my phone which has all the numbers and then she asked for the date on which I recharged I honestly do not remember but I knew it was an amount of R5 or R10. She then told me that my info was incorrect and that she will not do my swap (very rude) I then travelled more than 100km to get a cell c store, they wanted an affidavit after I gave them they just said my SIM card is registered in another person's name. I have been using cell c for more than 9 years whenever they call or send messages they address me as my name and not the registered person they are claiming is the owner of the sim. This is not the first time I did a swap but it is the first time I have had such a hard time on the same number. Both the consultants on the phone and in person could not assist and both of them could not even give me a solution as to what I should do. I have dealt with cell c's crapy network and connection without even complaining and after all these years they are the reason why I am still stranded and sleeping in people's houses. Asking for people's phone to make calls and lookin like I am crazy all because for more than 9 whole years they have been offering me contracts and deals on a number they are now claiming is registered in another persons name. I was broken and I cried enough on the day I was robbed and cell c is just being the most painful of all the things I went through. The first time I did the sim swap I was never told of anything like this.
Cell C gives the worst service with grumpy consultants and the weakest network. I regret the day I ever chose to use this nonsense, my entire life is a mess all because of the lowest rated network on earth.

This is the 17th time calling and telling cellc I have no job anymore and they must tell me if there is a payment arrangement a minimum one we can agree on and all the time a call. Is loged but nothing is done.. Now they didn't find the money in my account they suspended my services just this once when I was the one following them around looking for a solution because I didn't want my account suspended as it's where I receive my calls and how will I receive when you suspended and when you did not do your job to get back at me and give a solution.. I'm honestly tired of this contract honestly it's complaint after another. I can't wait to get a job and cancel everything that is cellc

I called Cell C in October to enquire about their Fibre to the Home deal. I was informed by the Salesman that there was an Unlimited offer which entailed the first 3 months for free. I asked the Salesman to send me an email to confirm this offering which he did. I was also asked to pay an "initiation" fee of R907 at point of sale. When I received my statement in December, I noticed that there was an amount of around R900 due to Cell C. I queried why I was being billed because I was still in the "first 3 months for free" period. The same Salesman called me back and informed me that I should just ignore this statement because it will correct itself. On 30 January 2019 I discovered by my connection had been disconnected and upon enquiry I was told by the same Salesman that he had made a "mistake". This service is simply unacceptable!

I've got Contracts with Cell C. The arrangement was that debit orders must be on the 31st of each month. Cell C decided to deduct on the 25th, When I phoned customer care they stated that there is nothing that they can do, If I reverced myself they will charge me for that, How is this possible. Why ask people what date debit order must take place. 25 Januarie 2019, return money asap, [protected] is my Number