Cell C
Reviews and Complaints

I am aggrieved to see what glocell/cell c is trying to get away with here. – I have attached your spreadsheet, and highlighted the 5 data cost that I will not be paying at that rate.

I have worked out the average of the data cost per kb & mb that excludes the ridiculous data charges of the 5 charges that I am disputing.

For nearly all but/except 5 data charges, I was charged an average of:
R0.[protected] per kb
R2.[protected] per mb

Then on 5 occasions, thet are trying to charge me r168 per mb? This is extortion.

I am will to pay r2.[protected] per mb for the below data, but that is the most! Paying a total per mb of r166.[protected] per mb more, on the 5 entries below, is horrific and and I will not pay that.

I submit to you that you amend my bill immediately please.

[removed]
[removed]

Goodday, I bought a home router by cell c parow in may 2017. ever since then I have been having problems with it. I have probably phoned more than 10 times their call centre everyone promising the same thing. that it will work once I put the phone down which it does for about 5 minutes then I'm just stuck with the same problem all over again. my lte light on my modem keeps going on. when I put the router on it goes blue for 5 minutes then it goes red. I phoned in last month and they told me to update my firmware, which I did. I put the phone down and the light goes red again. tonight one of the technical support members tell me to connect on the internet to the router. I do absolutely everything he says [ this after I spoke to two other consultants who hanged up on me because I asked to speak to a manager or someone higher] I did what he suggested and asked if it still doesn't work am I allowed to cancel he says yes mam but you will pay a cancellation fee? really for a product that is faulty I'm going to pay for? all this and the lte light is once again red. ive been getting billed my full premium per month and am told I will pay a cancellation fee as if its my fault the router does not work. all I want is to cancel this contract

My account nr is AP021068
Dear Sir / Madam,
I phoned my service provider on the 30th off June 2017, asking if i do have roaming since i was leaving for Namibie the weekend. He confirmed to me that i do not have roaming, and will have to fill out a form and sign to get permission. I declined that because the place in Namibie at Stampriet where i went for the week has got internet, and they gave me wifi on there unlimited data at the lodge.
On Thursday the 5th i received a high data usage warning estimated R6178.58 at my work address in South Africa at mail [protected]@mweb.co.za. I realized that there was something terribly wrong and so i also switched my data completely of at that day.I did not understand what was going on because when checking my phones total data usage, i found it to be 275mb of mobile data usage since the 1st off July.Two days later, i received a sms warning stating that i reached my limit in voice, data and sms subscription. The bill was now (after i have switched data off) at R11400. The same day i received another sms stating that my account has been locked.
Back in office on Monday the 10th, i called 0841234 talking to Freddie, he told me that my account was now(even after they blocked it on the R1400, was now on R14000 +.
This is totally unacceptable since: 1)I Did not give permit ion to roaming. 2)Your service at 0841234 confess that i do not have roaming.3)even when my data was completely off, the bill still go's up, showing that your billing system is incorrect 4)This is the most expensive bill for 275mb data!
Please correct this on my account as soon as possible because i do not have this kind off money to pay for a cellphone bill. If i do not here from you and it comes to the end off the month, and this debit order goes off, i will have to reverse it and take this matter further
sincerely
S.W. van der Walt.
[protected]
[protected]
[protected]
[protected]@mweb.co.za

Seriously, just get rid of C- Surance . The most worthless insurance ever. I am disgusted by the level of service from CELL C! Once this fiasco is sorted, I will never, ever, EVER use Cell C again. I will even refuse to make phone calls to CELL C numbers. I will provide all of my friends and family with different SIM cards, specifically, because I don't want to use CELL C in any way! HORRIFIC.

Hi Glocell,
My account number: AP-0016610. I was phoned by a friendly lady that advised me that my costs per month is high with the current contract and that she can make it cheaper for me. I was convinced and seeing that I am a pensioner can do with lowering my mostly costs. To my shock my bill is now R940, 84!
I also did not need a new phone but the lady said that it is included at no additional costs. On my invoice is a handset fee of R87, 72.
This is the problem with telephone marketing in that one cannot oversee the total costs. I am also amazed about the SMS costs R7, 01 per SMS. Think this is outrageous.
Can you please help to get my costs down and not up?
Will appreciate
Frank van der Kooy -[protected]

Good day...my daughter get this phone from you guys in Bethlehem Free State South Africa. After a while she notice that the phone's shape changed. By accident she let it fell and there's a small crack on the screen.

First...didnt you guys have a once off screen recovery policy? And second, the shop here wouldnt take it in to check if the misformed matter is a fabric fault...

Will appreciate it if you can help me.

Thank you very much.
Vicki van Bosch
[protected]@gmail.com

I have a cell phone contract with your company which expires on the 30th July 2017. Since last November 2016 my contracted sim card did not receive any network and I contacted CellC who referred me to your company for a sim- swap because they claimed that the sim cheep was faulty. I called your company which the advised that I buy a new sim card. I did as per the advise and called your office which they took me through the sim swap process and confirmed that the new sim in now ready for use- then I was shocked when I could not receive the contracted airtime and data as per the contract. Then I called your office for assistance and they could not assist me. In that regard, my debit order kept paying for my contract as per usual. This from January 2017 I have been calling your office sending messages to your customer care for assistance- but nothing is happening. Please help.

I phone Customer Care last month (June) after cancelling 4 of the 5 contracts on my name I spoke to Tolani he confirmed the 4 numbers would be moved to pre-paid 27 June 2017 I then asked what my new payment amount would be he said R507. I then paid that amount this month and yesterday [protected]) i received an sms of my account being suspended I phoned customer care who then informed me that billing was done in arrears and that I still needed one payment on the old contracts I was to say the least quite upset. I was told to make an arrangement and after calculating how to inc such a payment I called back today 14h05 a friendly lady Nximelo helped me captured the arrangement and told me she would reconnect me to put my phone off for 5 minutes and all would be fine. After 30min I phoned back as the service was still down I reached Zinhle Makhanya (ref1707070001338948) who told me my service would not be activated until the full amount was paid I became upset as this is not my fault she became sarcastic and rude and I think this type of behavior is not suited with any customer care agent! I feel Cell C should accommodate me as I was not in the wrong - I need a phone to do my work!

Good day

I have a top up contract, I phoned to ask for the ism cards to be activated some time ago, and they told me I need to go for a ism swap. Really! No this is not how it works.

I cancelled one contract last year November and still there is two separate debit orders deducted every month!

They sold a deal to mo for two Hawaii P8 Lot's and was told that it would be R 300 .00 a month? So not whets happening now.

Now every month the total of my deductions is not the same and we don't even get to use the airtime or data on this contract!

So sick of this, I am so frustrated I don't want to phone in because the call center people first of all tell me how to speak to them and don't want to assist at all.

I want to know why Cell C deducted two times this month and why the debit order amount is never the same. I why they deduct with two separate debit orders.

To Whom it may Concern,

Herewith I would like to express my grievances/disappointment with the Cell C store, N1 City store.

As a loyal Cell C customer I was never disappointed by Cell C and its personnel this much .After all of these years.
I took out a cellphone contract and modem device.My phone incurred a screen damage, I took the phone to the store and the Sales person (Marius Sengial) was my assistant .The assistance I got from Him was that I should give the phone to Him, He will book it for repairs ..up till today the 05 July 2017, I still have the courtesy phone of the store and my phone is still not repaired.I went to the store several times, just to find that my battery is out of my phone .The service received from Marius was poor, Marius never make contact with me if I don't phone him to find out about the process.

I would like to cancel my contract with Cell C, for both items .I refuse to be treated unethical by Cell C.As a customer I was patient enough .

I refuse to pay any extra fees, for this cancellation.

My money was good then and now that i need assistance Cell C, is not able to assist.

I Hope to hear from the appropriate person

Regards
Nathan Leroux
[protected]
email:[protected]@gmail.com

Most incompetent service provider that exists. My contract was cancelled in March 2009, after an employee didn't cancel the cell phone contract correctly and payments went off that shouldn't have gone off my account. I phone into Cell C where they assisted me as well as listened to the legal phone recording where the cancellation of my account took place. They apologized and fixed the problem. Its 2017 now. I am in the process of buying a house, where a lot of money had to be put down to secure the house. Now the bank is telling me that Cell C has me on ITC, with a R0.00 balance that I owe them. Cell C customer care can't help me. Their legal department don't even answer the phone! I am in a Cell C store at The Glen shopping center where a useless Manager, Dolly, can't even assist me and walks away while I speak to him. If this deal with the house falls through because of the incompetent staff at Cell C, legal action will be taken because I will be losing over R500 000. This needs to be resolved ASAP, the bank need prove on paper.

[protected] Nicolette Truter
My wife took out this contract with Autopage and were told we would change over to CELL C as our service provider.
Now that Glocell have taken over there are other charges whilst we still have data and minutes available.
Please look into the matter as we would like to cancel the contract .We took out the contract with Autopage and we were told CELL C would be taking over the contract when Autopage closes..

Please contact Nicolette or myself urgently

Nicolette [protected]
Nico [protected]

I was two months behind on my contract. I received an sms stating the same.
I did send an email to customer services stating that I had unforeseen medical expenses and therefore I did fall behind in payments, however I did arrange to pay the full oustanding amount by the 30th and I did do so plus I paid the amount that was currently due also. Meaning I paid for the month of July as well. I received an sms on friday afternoon stating that my cancellation request has been processed successfully, my number went off from the network and I can now only make emergency calls. I made arrangements and did pay as per the arrangement. Now I have paid my account also for July and still no phone. I get send up and down over the phone without any solution. I did go into the cell c shop on saturday and provided them with my Proof of payment. They said i could only be help on Monday but still nothing. I do not think it is fair if you make arrangements and stick by it and then they do this and no one is trying to help you. Can someone please help me and advise me on what to do.

I have been trying to contact Cellc for a settlement balance in order to settle my account. I have been trying to call them for the past two weeks and the legal department no Answer. I have been holding on to the turns of music I have left numerous messages with operators etc. But no response!.

All I want to do is pay the settlement amount. I am strongly considering taking the matter father against Cell C. if i dont get the matter sorted out with in the next 1 hour my number is [protected]

I have been a member of the cell c insurance department since 2016. My phone broke in November 2016 and was sent of to repairs during the same month. It was only in March that I got through to them, after sending my claim form 2 times, since they advised they have not received it the previous time. I have made my excess payment on 9 April 2017 already. I then called the cell c insurance department on [protected], only being held on the line for about 20 minutes each time, and then the phone being put down before even speaking to me! Thank hell i got through a third time, the man advised me i must send through the proof of payment which i did, and then advised the phone will now be sent in for repairs. I called in the same day and they said that the payment was allocated and phone sent in to repairs department. After a while, i had no response from anyone and called in during June. They then advised that no claim forms has been submitted can you believe it! I then send a mail and even got a ticket number 540871, which I for the third time attached my claim forms. Last week I was called by my cell c department, them advising me that my quote has been unanswered and my phone was sent back as per my instructions!? now i ask what the hell is the c surance department doing the whole day, because they are definitely not bloody working. I have never in my damn life seen such incompetent, sloppy service! i really hope they can fix this stupid problem. Once my phone is fixed i am bloody done with cell c.

I have a Sim card only locked up in a GSM intercom unit. I have been charged for data usage. The sim card is NOT in a phone NOR is it connected to a computer. How do I get charged for DATA usage.
I have TRIED to get answers from Glocell who blame Cell C. I have phoned but just get put on hold or when i eventually get through and i explain the problem the phone gets put down I have been to the Glocell Shop in Balfour Mall & they have logged the query, even there no response. Glocell have deducted the charge from my bank account.
I think the next step is to either take this up with the ombud or lay a fraud charge with SAPS.
What kind of vcompanies am I dealing with?

terrible experience ever

I have been having terrible service from cellc call centres, however this is my story...

I did a premature upgrade, as i was told by the call centre agent i need to pay the outstanding amount of R633 to be able to do the pre-mature upgrade. I made this payment of R640 on29/04/2017 into cell c account a day before my debit order goes off, not knowing that it can only be done over the phone and not at a store. I really did not know that it is going to be such a hassle... only after a week of struggling and complaining they eventually fixed the problem and i could do my upgrade at a store with a phone i dont really want! Now i have a bigger problem the amount of R 640 i paid into cell c account for the pre-mature upgrade cell c system took that as a payment and not as a upgrade fee(pre-mature) and only debited my bank account the difference of my current cell c statement prior which i was not aware of. I understand that it is money owed to them but the way it was handled was incorrect. The following month Cell c debited my bank account to the value of R1309 which does not correspond according to my cell c statement. My Cell c statement showed R676 but they debited my bank account R1309. I was then FURIOUS... I then called the call centre and queried it, they then told me its because there was an adjustment made on my account. I Then reversed the full amount of R1309 back into my bank account and only paid them the R676... AND CELL C DISCONECTED ALL THREE MY LINES BECAUSE OF ARREAS. I then told them that that i can only pay the outstanding amount the following month only if it reflects on my cell c statement. I now received my new statement and yet it still not showing. I called the call centre customer service department and asked about this and yet they are still wanting to debit my bank account with and illegal amount. An amount that is not reflecting on my cell c statement. I called the call centre once agen to ask why it is not showing on my cell c statement... she said she is going to call me back in a hour and im still waiting.

CELL C IS PATHETIC WITH THEIR AFTER SERVICE. WHAT DO I GET IN RETURN... RUBBISH AND FORCED TO PAY **** FOR 24MONTHS. WHAT CAN I DO TO TAKE MATTERS FURTHER REGARDING THIS ISSUE

VERY UNHAPPY CUSTOMER

SHAHEEM

I had a contract with Cell C for data and I saw an advert on TV with the package I liked. I called the customer care and spoke with contract department. I've applied for an upgrade of which they said I do qualify. They delivered the router for me to start using my new upgraded contract. but it failed to work and I phoned the customer care again but one of them told me that it will only start working in October after my old contract expires. The old ontract is not working and the new one is also not working but I was billed
R 673.58 of which Im not satisfied with. I phoned cell c again and made a cancellation and was given this ref CCD153952 for collection of the router. When I tried to make a follow up on my account as for the reversal of the amount I paid but never receiving any data. No consultant provided help for me but kept on transferring me from one consultant to another. Since the upgrade did not work I want to go back to my old contract and reversing the upgrade and the billing. My contact number is :[protected]

My service has been suspended - a few days after I have received my "upgrade". I have been in training for two weeks and have tried contacting Merriam in the "Credit Control Department" to make a payment arrangement. On Friday the 23rd I got cut-off twice whilst holding on for the Credit Control department and decided to send Merriam an e-mail. I have again followed up with another e-mail on the 28th June but to date have not received any response from her to my mail as to whether I can make an arrangement or what is the correct process to follow. In the meantime I have no service on my cell. I have a new phone that I can't use at all. As per Thabo in the Upgrades department I was informed that I will not be getting my data and complimentary data of 7GB for upgrading due to my service being suspended and it does not carry over. How can this be resolved? I have also not received any notification that my service will be suspended (only an SMS on the actual day). How do you notify clients?

I am Joseph Eugene Frieslaar, contract cell number [protected]. I have been a valued customer for the last 8 years, paying my account religiously every month. I have my contract at Cell-C, Blue Route Mall, Tokai, Cape Town. On 18 June 2017, I was due for an upgrade and upgraded to the iPhone 7. I was informed by Cherry, the assistant that I could return the phone within 7 days if I was not satisfied with the phone. On 21 June 2017, I did exactly that and wanted to exchange the iPhone 7, still in its original state for the iPhone 7 plus. I was then informed that it could not be done because it goes against your policy. I was not happy with that answer and left the phone with the Store Manager, Ishaam, informing him of my intention to contact you to cancel the contract.
This is my second email to you, The Complaints Board. The store contacted me again informing me that the contract will not be cancelled, neither will the phone be replaced.
I am sad that I have to resort to this behaviour because I was extremely happy with your service, but I refuse to continue paying my account after 04 August when the contract matures. Now, I know that you will react with lawyer’s letters which will be ignored. If my complaint is not rectified, then this email serves as notification of cancellation of my contract with immediate effect, which matures on 04 August 2017.
My email: [protected]@gmail.com
Contact Number: [protected]

Regards
Joseph Frieslaar