Cell C
Reviews and Complaints

Good day,

I've been trying to get hold of Cellc Legal department for days and [protected] number that you are given by agents does not work. it's permanently off, and when I get transferred from the inside, no one answers the office.

I paid Cellc Contract through their Collections company the sum of R8425. I got a settlement letter, but according to my ITC, I owe Cellc R45 and it's listed as arrears on my profile on my number [protected].

When this was settled I was of the opinion that the amount was for both my contracts, as it was huge amount of money to cancel contracts, because I felt Cellc was charging exorbitantly, whilst I was not even abusing my contract. I still maintain 2 contracts cannot have amassed those amounts.

nevertheless, I now paid the other number [protected]) number R3700 over 2 months, but seems I'm still owing Cellc, and the only people who can explains this is Legal but no one is willing to answer the phone.

I want this contracts cancelled and to ratify my ITC. this has been going on for far too long not getting the answers from Legal, as they do not answer their phone.

I would hold for 40 minutes till i drop the call.
Just because the ITC get affected, I paid all their money, regardless.

my number [protected]

Good Day
Please assist on the following:
A deduction on bank Statement reflex as follows:
GLOCELL SPAP-0026750_[protected]
the Amount R348.00 Per Month.
We would like to cancel the Debit order.
Please send me the Cancellation Form.
Company: Let's Trade 1341 T/A FRASCO
We Spoke to your help desk and they confirm 2 x Cell No:
Connecting with the Debit Order
Cell no: [protected] + [protected]
Please advise via e-mail [protected]@frasconc.co.za Or [protected]@frasconc.co.za
Tel no: [protected] Regards Sandra & Nickie

Dear Cell C Customer care
In April 2017, I upgraded with a brand new IP Tablet from you. Upon the receipt of the device I couldn’t check its functionality because my contract was expiring end of August and had no reason to suspect any misunderstanding between myself and the agent, I discovered that there is problem on 14th July 2017 when I was trying to simswap my simcard at the store, I lodged a complaint to your Cell C headquarters and I didn’t enjoy any positive response, my approach was and still is to review the contract with an intention of accommodating my purpose, being to receive and dial while utilising data.
I am very disappointed and shocked from what happened and I find the situation very irritating. The deal is meant to serve the needs of a client, the sole reason of acquiring the device was to enable me to interact with clients through both phone calls as well as emails, of which device at my disposal can’t .
While I do understand that conversational error could have occurred while deal was being concluded, still I can’t comprehend the fact that the device is not assisting to address my needs and the service provider is more concerned on technicalities rather than the real issue at hand being my needs. This is not the type of service I would have expected from Cell C and its reputation.
I demand replacement of the device, fixing of the problem at hand as well as compensation for the waste of my time and money.
Enclosed with this letter are copies of the registration card and other related documents for your reference. My expectations are high; please don’t disappoint me again.
Awaiting your reply and actions.
Regards
Amos Nkosi
[protected]

My contract was cancelled on the 5th June 2017. I was assured by the Call center agent no money would be debited from my account. I went in store to query any remaining balance I was told that my account/Amount owing was R0 yet R110.00 was debited from my account after being assured by 3 of your employees that no monies would come off my account. I am utterly shocked and disgusted in the way cell c does business

I applied for the r199 contract that comes with a router (As advertised) on 27/06 consultant nonceba mkhonto phoned me and the deal was done. On 29/06 I received only a sim card, as to date 14/07 after numerous emails back and forth, I have not yet received as I was promised to receive the said router this week. I have to send emails and find out what is going on, otherwise they don't bother. I am a new customer and if this is the way they treat their customers, I would rather not start a relationship with them.
To my knowledge this is not customer service! I want this sorted asap as cell c have already debited my personal account, they are quick to take... I want what I applied for a router with a sim card as advertised and promised to me on the 27th (Call recorded)
Please see attached emails I sent to consultant
[protected]

I have a contract with cellc for about a year now. All along they have been debiting monthly from my bank account until last month when I decided to
pay the amount in advance. I phoned customer service first to check if that is allowed and I was given a go ahead. I was then told that a basket will be created whereby if they debit the money will be coming from it. Its been a month since I made the payment and only this I'm being harassed by cellc about my account being in arrears. Surely the mount of R40195.00 that I paid is reflecting on your side.why are your agents not doing their job! I need my line to be unlocked. I need to use my phone peacefully as I have made the payment please ! this is ridiculous

I am aggrieved to see what glocell/cell c is trying to get away with here. – I have attached your spreadsheet, and highlighted the 5 data cost that I will not be paying at that rate.

I have worked out the average of the data cost per kb & mb that excludes the ridiculous data charges of the 5 charges that I am disputing.

For nearly all but/except 5 data charges, I was charged an average of:
R0.[protected] per kb
R2.[protected] per mb

Then on 5 occasions, thet are trying to charge me r168 per mb? This is extortion.

I am will to pay r2.[protected] per mb for the below data, but that is the most! Paying a total per mb of r166.[protected] per mb more, on the 5 entries below, is horrific and and I will not pay that.

I submit to you that you amend my bill immediately please.

[removed]
[removed]

Goodday, I bought a home router by cell c parow in may 2017. ever since then I have been having problems with it. I have probably phoned more than 10 times their call centre everyone promising the same thing. that it will work once I put the phone down which it does for about 5 minutes then I'm just stuck with the same problem all over again. my lte light on my modem keeps going on. when I put the router on it goes blue for 5 minutes then it goes red. I phoned in last month and they told me to update my firmware, which I did. I put the phone down and the light goes red again. tonight one of the technical support members tell me to connect on the internet to the router. I do absolutely everything he says [ this after I spoke to two other consultants who hanged up on me because I asked to speak to a manager or someone higher] I did what he suggested and asked if it still doesn't work am I allowed to cancel he says yes mam but you will pay a cancellation fee? really for a product that is faulty I'm going to pay for? all this and the lte light is once again red. ive been getting billed my full premium per month and am told I will pay a cancellation fee as if its my fault the router does not work. all I want is to cancel this contract

My account nr is AP021068
Dear Sir / Madam,
I phoned my service provider on the 30th off June 2017, asking if i do have roaming since i was leaving for Namibie the weekend. He confirmed to me that i do not have roaming, and will have to fill out a form and sign to get permission. I declined that because the place in Namibie at Stampriet where i went for the week has got internet, and they gave me wifi on there unlimited data at the lodge.
On Thursday the 5th i received a high data usage warning estimated R6178.58 at my work address in South Africa at mail [protected]@mweb.co.za. I realized that there was something terribly wrong and so i also switched my data completely of at that day.I did not understand what was going on because when checking my phones total data usage, i found it to be 275mb of mobile data usage since the 1st off July.Two days later, i received a sms warning stating that i reached my limit in voice, data and sms subscription. The bill was now (after i have switched data off) at R11400. The same day i received another sms stating that my account has been locked.
Back in office on Monday the 10th, i called 0841234 talking to Freddie, he told me that my account was now(even after they blocked it on the R1400, was now on R14000 +.
This is totally unacceptable since: 1)I Did not give permit ion to roaming. 2)Your service at 0841234 confess that i do not have roaming.3)even when my data was completely off, the bill still go's up, showing that your billing system is incorrect 4)This is the most expensive bill for 275mb data!
Please correct this on my account as soon as possible because i do not have this kind off money to pay for a cellphone bill. If i do not here from you and it comes to the end off the month, and this debit order goes off, i will have to reverse it and take this matter further
sincerely
S.W. van der Walt.
[protected]
[protected]
[protected]
[protected]@mweb.co.za

Seriously, just get rid of C- Surance . The most worthless insurance ever. I am disgusted by the level of service from CELL C! Once this fiasco is sorted, I will never, ever, EVER use Cell C again. I will even refuse to make phone calls to CELL C numbers. I will provide all of my friends and family with different SIM cards, specifically, because I don't want to use CELL C in any way! HORRIFIC.

Hi Glocell,
My account number: AP-0016610. I was phoned by a friendly lady that advised me that my costs per month is high with the current contract and that she can make it cheaper for me. I was convinced and seeing that I am a pensioner can do with lowering my mostly costs. To my shock my bill is now R940, 84!
I also did not need a new phone but the lady said that it is included at no additional costs. On my invoice is a handset fee of R87, 72.
This is the problem with telephone marketing in that one cannot oversee the total costs. I am also amazed about the SMS costs R7, 01 per SMS. Think this is outrageous.
Can you please help to get my costs down and not up?
Will appreciate
Frank van der Kooy -[protected]

Good day...my daughter get this phone from you guys in Bethlehem Free State South Africa. After a while she notice that the phone's shape changed. By accident she let it fell and there's a small crack on the screen.

First...didnt you guys have a once off screen recovery policy? And second, the shop here wouldnt take it in to check if the misformed matter is a fabric fault...

Will appreciate it if you can help me.

Thank you very much.
Vicki van Bosch
[protected]@gmail.com

I have a cell phone contract with your company which expires on the 30th July 2017. Since last November 2016 my contracted sim card did not receive any network and I contacted CellC who referred me to your company for a sim- swap because they claimed that the sim cheep was faulty. I called your company which the advised that I buy a new sim card. I did as per the advise and called your office which they took me through the sim swap process and confirmed that the new sim in now ready for use- then I was shocked when I could not receive the contracted airtime and data as per the contract. Then I called your office for assistance and they could not assist me. In that regard, my debit order kept paying for my contract as per usual. This from January 2017 I have been calling your office sending messages to your customer care for assistance- but nothing is happening. Please help.

I phone Customer Care last month (June) after cancelling 4 of the 5 contracts on my name I spoke to Tolani he confirmed the 4 numbers would be moved to pre-paid 27 June 2017 I then asked what my new payment amount would be he said R507. I then paid that amount this month and yesterday [protected]) i received an sms of my account being suspended I phoned customer care who then informed me that billing was done in arrears and that I still needed one payment on the old contracts I was to say the least quite upset. I was told to make an arrangement and after calculating how to inc such a payment I called back today 14h05 a friendly lady Nximelo helped me captured the arrangement and told me she would reconnect me to put my phone off for 5 minutes and all would be fine. After 30min I phoned back as the service was still down I reached Zinhle Makhanya (ref1707070001338948) who told me my service would not be activated until the full amount was paid I became upset as this is not my fault she became sarcastic and rude and I think this type of behavior is not suited with any customer care agent! I feel Cell C should accommodate me as I was not in the wrong - I need a phone to do my work!

Good day

I have a top up contract, I phoned to ask for the ism cards to be activated some time ago, and they told me I need to go for a ism swap. Really! No this is not how it works.

I cancelled one contract last year November and still there is two separate debit orders deducted every month!

They sold a deal to mo for two Hawaii P8 Lot's and was told that it would be R 300 .00 a month? So not whets happening now.

Now every month the total of my deductions is not the same and we don't even get to use the airtime or data on this contract!

So sick of this, I am so frustrated I don't want to phone in because the call center people first of all tell me how to speak to them and don't want to assist at all.

I want to know why Cell C deducted two times this month and why the debit order amount is never the same. I why they deduct with two separate debit orders.

To Whom it may Concern,

Herewith I would like to express my grievances/disappointment with the Cell C store, N1 City store.

As a loyal Cell C customer I was never disappointed by Cell C and its personnel this much .After all of these years.
I took out a cellphone contract and modem device.My phone incurred a screen damage, I took the phone to the store and the Sales person (Marius Sengial) was my assistant .The assistance I got from Him was that I should give the phone to Him, He will book it for repairs ..up till today the 05 July 2017, I still have the courtesy phone of the store and my phone is still not repaired.I went to the store several times, just to find that my battery is out of my phone .The service received from Marius was poor, Marius never make contact with me if I don't phone him to find out about the process.

I would like to cancel my contract with Cell C, for both items .I refuse to be treated unethical by Cell C.As a customer I was patient enough .

I refuse to pay any extra fees, for this cancellation.

My money was good then and now that i need assistance Cell C, is not able to assist.

I Hope to hear from the appropriate person

Regards
Nathan Leroux
[protected]
email:[protected]@gmail.com

Most incompetent service provider that exists. My contract was cancelled in March 2009, after an employee didn't cancel the cell phone contract correctly and payments went off that shouldn't have gone off my account. I phone into Cell C where they assisted me as well as listened to the legal phone recording where the cancellation of my account took place. They apologized and fixed the problem. Its 2017 now. I am in the process of buying a house, where a lot of money had to be put down to secure the house. Now the bank is telling me that Cell C has me on ITC, with a R0.00 balance that I owe them. Cell C customer care can't help me. Their legal department don't even answer the phone! I am in a Cell C store at The Glen shopping center where a useless Manager, Dolly, can't even assist me and walks away while I speak to him. If this deal with the house falls through because of the incompetent staff at Cell C, legal action will be taken because I will be losing over R500 000. This needs to be resolved ASAP, the bank need prove on paper.

[protected] Nicolette Truter
My wife took out this contract with Autopage and were told we would change over to CELL C as our service provider.
Now that Glocell have taken over there are other charges whilst we still have data and minutes available.
Please look into the matter as we would like to cancel the contract .We took out the contract with Autopage and we were told CELL C would be taking over the contract when Autopage closes..

Please contact Nicolette or myself urgently

Nicolette [protected]
Nico [protected]

I was two months behind on my contract. I received an sms stating the same.
I did send an email to customer services stating that I had unforeseen medical expenses and therefore I did fall behind in payments, however I did arrange to pay the full oustanding amount by the 30th and I did do so plus I paid the amount that was currently due also. Meaning I paid for the month of July as well. I received an sms on friday afternoon stating that my cancellation request has been processed successfully, my number went off from the network and I can now only make emergency calls. I made arrangements and did pay as per the arrangement. Now I have paid my account also for July and still no phone. I get send up and down over the phone without any solution. I did go into the cell c shop on saturday and provided them with my Proof of payment. They said i could only be help on Monday but still nothing. I do not think it is fair if you make arrangements and stick by it and then they do this and no one is trying to help you. Can someone please help me and advise me on what to do.

I have been trying to contact Cellc for a settlement balance in order to settle my account. I have been trying to call them for the past two weeks and the legal department no Answer. I have been holding on to the turns of music I have left numerous messages with operators etc. But no response!.

All I want to do is pay the settlement amount. I am strongly considering taking the matter father against Cell C. if i dont get the matter sorted out with in the next 1 hour my number is [protected]