Cell C
Reviews and Complaints

False advertising for ship cruise. I took out a contract with glocell only for the ship cruise advertised for four people. Once I received my package before I opened it I called glocell to confirm my ship cruise and they told me once I activate my devise I will receive my voucher code, needless to say I phoned in three times for the voucher code, when I wanted to book I was told I could only book from the 1st november 2016 which I did, I received booking form with dates and emailed it off, I received a mail that said confirmation will be sent within 10 days, after numerous emails to shiela nankavis (the executive) no return emails left over 10 messages for her to call me she couldn't be bothered, then I spoke to bronwyn bevan ceo"s secretary same response absolutely nothing, received an email to say they will give me r8000.00 airtime I don't even use the contract that was not the deal, most useless company that I have ever dealt with, false advertising at it's best, if you have a promotion and you sell 1000 cell packages and you can only accommodate 1000 people don't be greedy and have the rest of us for fools meet your commitments. Ceo"s secretary says use the r200.00 per month that glocell give me and pay for a cruise myself... What do you say about that absolutely disgusting.

Applied for an upgrade. See attachment. Get 50 GB for 3 months. Received this sms: thank you for upgrading. Your account has been successfully credited with 5 GB of data valid for 90 days. Cell c... now the person Brandon at cell c kolonnade said he will sort it out for me but he reads my messages now without any response or feedback. Cell c said it will be loaded on the 1st of February. But this is the 2nd already. And 90 days running out. Just want to report them to bad products and services. And not giving what you applied for. It's a scam

Hi Support,

Yesterday I called 084 1234 at 16:03 to add 3GB of data to my account, I spent in total 58min on the phone and guess what, My 3GB was still not loaded.

This is appalling, I dealt with Glocell a year ago when my phone was stolen and there was an issue with blacklisting my phone which took 5 weeks, just to blacklist my phone, 5 weeks, let that sink in.
While that is sinking in, yesterday every time I called someone would answer and then put me on hold and just leave the call there on hold or my call would get answered and that it would be muted for the remainder of the call.

Eventually I spoke to Nokhuthula who said there is a problem with the system and she will load my 3GB shortly. Guess what? It’s almost 20hours later and still no 3GB of data loaded.

How are these call centre agents measured, I mean surely the PABX detects who is abusing the system, No pride is taken in any of the work done by Glocell and it seems as though management has a don’t care attitude which is worse than the agents, it is truly pathetic, Calls being dropped, systems not working, incompetent employees.

If Glocell was wondering why most customers are so irate when their calls finally get answered (if at all) it is because it takes an hour to get through to support (after 10 Calls) with the IVR repeating the same thing over and over and over telling the caller about the email option and the website and when you eventually get through, the Service is not poor it is non-existent.

I spent a good number of years in the call centre industry and I know the ins and outs but this is surely the most pathetic inefficient service I have received from any Service Provider ever.

I have attached my call times for yesterday and surely somebody should be held accountable, if not there is no way Glocell will grow neither will the individuals which are meant to give customer service, if you are not able to take a simple call and assist a customer with a simple query how will u grow in any other industry. I understand Call Centre is frustrating but if it’s done properly and customers are kept happy then the employees will be happy as a result.

The management is poor at Glocell its actually sad.

Please see my details below and I expect a call from somebody with authority immediately

Zunaid Paulse

When Altech Autopage sold out. Glocell took over my Cell C contract. There packages differ from the original Altech Autopage packages and my data and SMS bundles disappeared overnight although the cost stayed the same. It was only after a few months did I realise this as the bills suddenly jumped from R 700 to R3000 due to data costs. At no stage did Glocell advise us of the unusually high data costs and offer any data packages. Trying to contact them electronically through email, website or their ridiculously useless android application proved futile in trying to change the data package. When my wife went in to ask for a data bundle to reduce the data costs they offered her a 2GB data bundle which would prove sufficient. This bundle is around R99 at Cell C. However Glocell charged us R 490. A 500% markup. Ridiculous. Thanks but no thanks Glocell. Going to Cell C direct. What a Con!

Yesterday 31st January I loaded R100 for a data bundle, I tried for a few dozen times to speak to a cellC call Centre agent. But the call gets repeatedly cut which either means that the agents cut the calls purposefully or that something is seriously wrong with this company. I lost all R240 bonus airtime (which cannot be used to convert to data as Cellc claims it can) I lost about R30 of the R100 that I bought specifically to load a 99 data bundle, which is a huge rip off especially that if I paid for a service im not getting why should I not be able to connect to the Internet or even just check email. This is an outrage to say the least. Is this a ploy to get people to buy more product, as it certainly seems so but how can it be possible that in 24 period the calls coming into the Cellc call center keep shutting down? This is not the first time this has happened and is a rather poor excuse for customer service. Is Cellc the new Hellkom/Tellkom, that deducts R1 from a few million customers for no reason at all except to get money for nothing. I call it daylight robbery. 24 hours without being provided service for something I paid for is bleeping infuriating! Either pay your staff better wages or find some way to improve your service in which the general public don't have to pay for nothing but a waste of precious time or money.

Glocell had a promo take a new contract or upgrade and receive a cruise for 2 adults and 2 kids.I was one of the first people to know about this and applied straight away.Filled in all documentation and booking forms for cruise.Received an sms that glocell intends accomadating mean and more info will follow.

So here is the rubbish part :

I have been in contact with glocell tlc as well as the support department.I requested my tickets which are due to me agent told me he will follow up and get me some more info.Today i receive an email stating we sorry we cannot accomadate you as the promotion quoata of people has been reached and to compensate me i will receive an R8000 credit but only to use on my glocell data account.

This is total nonsense and legal action will need to be taken no matter what the terms and conditions state as per previous posts i saw from glocell to similar customer complaints.I would like the management of glocell to provide the details on how the 1000 +- families qualified for the cruise and i did not.I was one of the few that applied first and contract approved quick and device shipped to me, this is where the discrepancy arises, how did i not qualify?I only took this contract on the basis of me getting a cruise so whats the point being a glocell customer?This is a scam from glocell and a company thatsl has pathetic service and i have been an autopage customer and never had this type of bull**** service..I will ensure glocell is exposed for this and legal action is going to be taken.How is it that i applied 3 weeks before my relative and approved instantly he received cruise but i did not?Dont anwser me with your nonsense of terms and conditions state its a promotion based on availability...rubbish..

I want my cruise for my family thats what i signed up for not for **** useless service like this..

I would really like to hear what glocell responds with.My legal team is looking into this and it does not look good for glocell.

People do yourself a favour..cancel all glocell contracts and spread the word to others never to use glocell even of contract is for free..they are a scam company and do not value customers.

Glocell om the front page of a few major newspapers countrywide is definitely going to create a stir..we will just have to find out how much glocell values a customer and there integrity.

Also see this as proof :

We confirm receipt of your Detail Form for the MSC Cruise. Thank you for your patience, we intend accommodating you and will be in touch shortly thanks GloCell

Having bought data with cell c in the past, I was very happy. However today when I went to top up my data I had learned that the price of data I usually buy (100Gb for R999) had increased by R500! I was at the cell c store in greenstone the day before to enquire about the data, to see if it was still the same, why couldn't I have been told then that the data would increase so dramatically the very next day!? As well as there were still advertisements up on their walls of the data deal I'm use to getting, this is false advertising!

Furthermore, the cell c website has no area for complaints that I could find, nor was there enough room to properly fill out my complaint in the contact section of the site.

I just find it utterly rude that no one in cell c had the decency to tell their clients of these changes. If this is not resolved I will be taking this as far as I can and will tell as many people as I can to not use cell c in any way, shape or form.

1 February 2017 - i did not receive my data bundle only my contract data.

I also was paying the previous 2 months for data bundles that i have not received and after a few calls that i was struggling to get hold of the call center that was removed.

Now with that removal the data bundle that should be active is not active now i am paying for this bundle and i have not received it!

I am fed up with the bad service can never get hold of anyone my queries om my app also not being resolved no one phone me regarding my queries!

I have never struggled with any service provider like with GloCell!

The worst service ever!

I want my problem resolved with immediate effect as soon as possible!

i phoned all the contact numbers for the support team and no answer anywhere!

The is no GloCell located in Bloemfontein so i cant even go to the shop to resolve this problem!

I have never received such bad service in my life!
I have been asking Johannes Bekker (Broadband Sales Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch, Johannesburg) & Ashleigh Minne (Broadband Administration Support Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch, Johannesburg) for assistance to changing my account details since 12 October 2016, it has still not been done.

If the account bounce next month and the payment doesn't get paid I will not be taking responsibility for the penalties as I have been asking to get the changes made for months now.

I took out a contract with cell C - cell number [protected] on 27 March 2015 - It is a 2 year contract which started on 27 March 2015. The contract is for 2 years and the expiry date is 26 March 2017.When I phoned Cell C they told me the contract only expires in May. How can they just add 2 month to a contract?

They must convert my contract to prepaid on 26 March 2017.

I bought R100 airtime through online banking. To my phone I received a message that I have recharged with a R49 voucher. Which is not correct. I called customer care several times and they kept on arguing with me that I had bough R49. They requested that I send them a bank statement and any other proof that I bought R100 airtime. I sent them the bank statement which showed "Cell C airtime purchase", I also sent them the confirmation of a successful transaction which I received soon after recharging, and also the message that came to my phone to say I have recharged R49. After I sent this I received an automatic response to say a consultant will call you. A consultant did call 2 days later, and she was of no help as I had to start explaining my issue all over again. After going through the whole process of explaining, she still didn't help me but rather started arguing with me and did nit take time to listen to where I was coming from or to review the documents that I had sent. They insist that I bought a R49 voucher despite all the evidence that I hade sent to them. Furthermore, the customer care people have no people skills and lack professionalism and also knowledge of what they are doing.

To say the least this is very disappointing and whats frustrating most is you cant get access to the manager or supervisor, the only way is to call the call centre which does not help in anyway.

As a Cell C customer I feel robbed, daylight light . Where is my R51 Cell C?

I went to vodacom 3 times to submit a request for porting my number back to vodacom then I was told that I will get confirmasion sms but nothing I went to cell c store I phoned porting dev several times but still no luck I need my number ported back to vodacom as it was stolen by cell c !

On the 28 Jan 2017, I made use of the My Taxi service. I booked a pick up at my residence(Sea Point) and the drop off would be in Melkbos, then a pick up at Melkbos to drop me off at my residence again later that day. They picked me up on time at my residents and dropped me off in Melkbos. When it came time for my pick up in Melkbos to take me home again this is when the problems just kept rolling in.

They phoned me to tell me they cant get a taxi for me, could i be patient, they will phone me back with an update. I said no problem, i waited a hour and still no phone call, I called back to ask what was happening? they said they still cant find a taxi, they will let me know. Still no phone call back from Cell C.
At this point i was so furious, Cell C has left me stranded, I phoned them back and gave them a piece of my mind, the women i was was speaking too was very rude and arrogant. I told her i have phoned a taxi and they are on the way, so why did Cell C struggle to get a taxi? She then said Cell C will pay for my taxi ride that I organised. When I ask her how will Cell C refund me? as in the process i must take, she could not tell me.

Cell C is quick to offer all these services to make you sign up but dont care if the service actually works or not. I am a very dissatisfied Cell C client and will be reconsidering carry on with my contract.

I am a premium client who is paying a premium price and this is the service I receive. Its unacceptable.

my name is mlungisi ngeleka i am a customer of cell c. on 30/01/2017 i called cell c to ask for a settlement amount. but they could not help me, i asked to speak to the manager but they refused to let me saying i should speak to them. they are refusing to give me the amount saying i should rather call the following day to ask. i am fed up with this service provider. my number is [protected].
all i want to do is to pay them the settlement and be debt free.

I upgraded on an existing contract during December 2016. The consultant that I spoke to indicated that I would receive an additional 30GB on the contract once off to be utilized over 3 months.

I only received 5GB. When I contacted the customer care service, I was informed that it was only 5GB and not 30GB, I must have misunderstood or not heard properly what I was told.
I need to go to the nearest Cell C store to listen to the recording.

Why cant I be forwarded a copy of the recording and why do I need to go to a Cell C store if I am sure that I was told 30GB.

Cell C needs to honour the agreement as it was sold to me.

Good day

my name is Moloti Malemela([protected]/[protected]).

On 27 January I made made a call to check my payments. I spoke to a consultant named Miss Ncamisile Mbhele whom her team leader is Mrs/Miss Bonisiwe Gina.

The consultant was very harsh, rude and unprofessional towards me when conducting a security check with me.I have to repeat myself so many times.
I feel very useless and undermined by your consultant due her poor service which provided to me.i made a request to speak to her manager/team leader and she asked me to hold the line so she can check if her manager/team leader is available but I hold the line until it drops.

I am very disappointed with the service which lead me to loose interest to your company as I was checking payments so that take a new contract with cellC.

Yours sadly
Malemela M.C
[protected]

I took out a contract with Glocell when they had promotion in May advertising to get a cruise when you take out a 24 month contract with them .I registered for my cruise before the cut off date and then phoned TLC November. They then told me I need to send my booking to them with our id numbers and date which I would like to book which I did for 28-29 Jan 2017 before the end of November 2016. I got an automatic email response saying that the booking will take 10 days to process. After that I heard nothing and started following up numerous times with phone calls. I promised my boys a cruise holiday that was supposed to take place this weekend. I'm extremely disappointed by the poor customer service and would not have taken out this contract with GloCell if I knew this was going to happen. Empty promises that is what it is. Please see all email correspondence I've attached.

- Confirmed and approved cell phone contract in place
- Completed all required documents and sent to Glocell / LTC rewards in time.
- Glocell / TLC acknowledges receipt of all documents.
- Glocell fails to respond to emails (5 emails)
- Glocell fails to respond to telephone call ( over 50 calls)

Is this the correct way to manage customers?
Glocell Management, Please resolve this messy : "FREE CRUISE" failing in which, you will hear the other side of MSC once my complaint reaches them.

On 06 January 2017 we made a payment to cell c in error, a call was made to cell advising of the error and a refund request was logged under reference# [protected] and we were advised it will take 7 working days for us to receive the money, the next day we realized cell c did not have our bank details as we were paying account cash we then made contact with cell advising of this, we were told an agent will contact my husband to update bank details on Monday 09-01-2017, no call was received on Monday and Tuesday, we again called cell c and was advised if the same thing, my husband called on Wednesday and was told same thing, seeing that time was passing, he then called and requested to speak to a manager who also said she will arrange for someone to call and update those bank details, this dragged until Friday 13-01-2017 when we eventually received that call and details were updated. We were advised the refund has been processed and we should have funds on account within 7 working days. 7 days went passed and still no funds in account. Yesterday both my husband and myself twitted to the Cell C support about this and someone called my husband yesterday to apologize and confirmed that payment has been made and will reflect within the next 7 working days, I also got a call this morning advising of the same thing. I explained to the consultant I spoke to that we can not accept that as this is the same thing we were told on 06-01-2017 and again on 13-01-2017 and still we have not received the refund. I was very clear to the consultant that we are not accepting their response as it is no different to what we have been told already and right now we can not afford to wait any longer, this was not money lying around, it was supposed to have been used on other things and till this day those things are still pending, I can not understand the level of incompetence received from cell c and I think they don't realize how much effect this has on us financially, to them we are just one of the many customers and that doesn't mean anything to them. I was promised a call back today by 10:00 to advise of the way forward and till now I am still waiting for that call.

First let me say the Cel C Eastgate branch that is dealing with my complaint has done everything and then some to make me happy.
Last year I misplaced my phone, reported it stolen blacklisted it found it unblocked unblacklisted it, and that phone never worked properly again. I would go into a shopping centre and get no signal, I would be at home and most evenings no signal, I travel out of Johannesburg and no signal. This is beyond funny, my bill isn't reduced because my phone doesn't work, this month of January I haven't used it once.
I am requesting a new phone. Not a re repaired phone.
Eastgate Cel C is happy to oblige, but needs the bosses to ok.
I belief is it is time the bosses did the right thing and gave me a new phone.
Kindest regards
Anne Krause
[protected]@icloud.com
[protected]