CenturyLink review: huge overcharges and fraudulent billing 33

Cliff,

Sorry to read about the trouble you've had with CenturyLink. My team would be more than happy to investigate this issue for you. We've been helping customer's on Complaintsboard.com for over 2 years. You can email us at Reachout@CenturyLink.com. We would be more than happy to help you.

Thanks,

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

Personally.. if I were with a business and the customer couldnt read the English on the bill, I wouldnt bother with them anyway. Generally, its seen that alot of customers will try to to play offers one against the other, attempting to combine unrelated offers etc. Secondly, CenturyLink... Dish Network... now do those 2 names even look remotely similar? Nope, and they are clearly 2 different companies. One has a contract for the other to provide sales and billing for their service, BUT the company that owns the service (in this case Dish Network) still handles the operation of their service and installation. Of course, any reasonable chimpanzee should be able to figure that one out. Once again though, many attempt to avoid responsibility and create their own rules and policies by feigning complete ignorance and a lack of all common sense. They reason that if they go.." duhhhh.. huhhh? What you mean you dont install their service?" and dont read all of the text on the bill that is provided... then they dont have to be responsible for anything. Top that off with feigning another level of ignorance by implying the need for an essay description of every charge that is already in plain English. Want more ignorance.. try this one... how can a person reason that a contract for DSL service is based on the quality of Satellite TV service? (Which isnt even provided by the same company.) On the same note, the contract for DISH service is owned exclusively by DISH Network and it not related to DSL service at all. Its the exact same contract that a DISH network only customer has, and DISH electronically sends that fee to whatever company is contracted to handle the printing of the combined bill for the customer. All for the convenience of a combined bill for a bone-headed customer. Whoever came up with the idea should have stayed in bed and let people pay seperate bills for every service they use... period. Its time for people to grow up and be adults.

I also used CenturyLink the have a charge that you will see on each months bill called Pure Solutions. This amount is not supported by the FCC's Truth in Billing Act. If you call you will have to fight to prove your point, at which time they will transfer you to their AR department, whom you will have to repeat your case with, then they will transfer you to the billing department, and so on and so on, until they finally come back and say there system is down and they cant help you - but you can be transferred to their Spanish speaking Department, and if you tell them you speak English then they will be able to help (Yeah, Right...). I waited anyway and guess what, the operator did speak English, but could not access my account. The service itself is pretty slow, and they only really market themselves in rural areas where people have no other choice. Overall, not a bad scam, it is really sad that it is easier for them to pay people to update comments on the blogs to try and save their image instead of not scamming the customer in the first place.

You can also file a complaint with the FCC: http://www.fcc.gov/cgb/policy/truthinbill.html

We also had this problem, We were told that we would be charged 34$ a month for internet, they were giving us a special deal because we told them before we got it hooked up to forget it. You see they sent a truck over, but no one ever came and rang our bell or knocked on our door. My mom and sister saw the truck leaving our apartment complex. We then called to see why the truck was there (we were supposed to get the internet hooked up that day), they claimed we were not scheduled to get it hooked up for another week. But yet, no one (of course we got sent around to everyone) knew why the truck was there, We did not get a single answer until my husband threatened to call the police and report a suspicious vehicle. They promised us we wouldn't be under any contract, and that they were giving us a higher speed internet at a lower cost due to all the problems we had. We were told we could buy our own modem/router. So We did rather than pay 5$ a month for theirs. Well when we didn't get internet through that router/modem we'd call they'd say since it's not their modem/router they can't help us. So we returned our modem/router and they were to send us a free one, next day shipping, with no charge to us, except the 5$ a month. When THAT router finally came (about 5days later). The Internet STILL wouldn't work. They finally sent someone over to take a look at it, and the guy who came said that no one had ever climbed the phone pole and hooked it up to the apartment! He helped us get the router set up, but because I have a macbook they couldn't (for whatever reason, never had this problem when I was at my parents house with cable internet through the local cable company) make a wireless password that worked with my Mac so we had to go with an unsecured network. On top of that, when we received our first bill, it was well over 100$ they claimed they were billing us a month and half in advance, no one EVER told us that they would do that. AND there were the installation charges we were PROMISED we wouldn't have. They said they'd fix our bill, we never received a corrected bill. So we didn't pay it. Now, our internet is turned off, They tell us we are Under a contract that we NEVER SIGNED or agreed to OR saw any paperwork saying we were under one. If we break this contract, that once again we never agreed to, its 200$! AND we have to pay what we still owe (which they are now saying is 50$ a month) on top of that, and if we don't pay it all at once they will send us to collections. They inferred that my husband and I are idiots because we said since we never received a corrected bill we didn't pay because we did not know WHAT to pay, they said 'so you just decided Not to pay your bills?!' Not to mention we were told a bunch of different things, such as if we pay 65$ we can get it turned back on, then someone else said it would not be turned on till everything we owe is paid. So We're told conflicting things that we do not know which is true. We were talked down to, we were lied to about the price we were supposed to pay, and about the contract we were originally told we would not have, which in turn apparently unknown to us until we called to cancel we are under. And now we are stuck until after September in this contract. As Soon as it is up we are CERTAINLY switching over to the local cable company, at least there we won't be cheated and lied to. Also we are telling all of our family and friends of our TERRIBLE experience with Century link.

I am a new customer. The on-line bill does not show the detail of the paper bill, so it is useless. And the paper bill is incomprehensible. Minuses and Pluses all over the place. It does no good to talk to a rep (after 12 minutes on hold) as they have trouble figuring it out also. I have 5 lines of "Minimum billing charges for services I never signed up for. The service itself is very good. It's a shame the accounting does not come close to matching.

jimwest,

I'll also be glad to help out with your issues. Just email me at Joey@CenturyLink.com. Please include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

My bill with centurylink should be $64.00 a month. By the time they add all the unheard of taxes and fee it comes to $115.00 a month. Please check on the back of your bill and see how many times you are charged for directory assistance. I have never used directory assistance since google was created. Those directory assistance charges is on every single bill for the last year. When I call customer service the person always says the same thing, someone in your hose is using it. I live alone. In my area there's only 2 internet and home phone providers, the other one I can't make outgoing calls. Beat that one! Here in Florida.

I live in an area where CenturyLink has a monopoly and where there is no cell phone coverage. I have to call CenturyLink almost every month to correct their errors on my bill. Twice I even received bills of over $3000! My bills go up a few dollars every month for the same services. The phone service goes out regularly and when I call to complain, they tell me that the problem is not with them but with all the people who are trying to call me. I also run a business out of my home and I often get complaints from my customers that they couldn't contact me. They are the worst phone company ever, but I have no choice living where I do.

So, Qwest DSL where I live was not the greatest but stable. Switch to CentruyLink and we have to reset the modem daily. Yes that does work when the internet sucks at the moment. So the wife calls CentruyLink and they tell her it is the modem not the service, because our modem is an outdated model and 3 years old. So we buy what they recommend for $89. Guess what? Still the same crappy DSL, thanks for nothing CenturyLink...jerks Hire reps with some real tech experience instead of checklist reading flunkies.

I wish I would have found this website BEFORE switching my services to Centurylink. They have overcharged me over $100 on my first bill and the worst part is they can't even tell you what their bill is for or give you an address to send your complaint to! I sent a complaint to their registerd agent, gave them plenty of time to respond (to which I have heard nothing) and today filed a complaint with my attorney general's office. CenturyLink obviously believes it can treat people any way it wishes without consequences, I certainly hope one day it is put in its place and its fraudulent billing practices are retired!

The services centurylink provided and their customer service weren't That bad when we were using them. It was just when we discontinued services where the bills started coming in. We paid off out internet expenses and discontinued our television services which were through direct tv. We paid an extra of +$360.00 just to bail out of the contract for TV. 6 months later I get a collections notice from Integrity Solutions saying I owe CenturyLink $168.00. We had never received anything before them about final bills or anything. No letters no call no emails. So after bouncing back and forth for 3 WEEKS between Direct tv, Centurylink and Collections no one will give us a straight answer about these charges that I have already squared off with Direct tv. One customer service employee said I probably owe Centurylink for the payments that They had made on my behalf to Direct TV? ALL my payments have been made to Direct TV, so why would I double pay century link for a service they don't provide? i.e television. Also looks like my name is linked to an address in a state I have NEVER even been in. I give them the address and they tell me they can't help me with why that is. PLEASE STAY AWAY from CenturyLink and DirectTV, it is their prerogative to keep you on hold and not help you for as long as they can till you give up and pay a fraudulent fee.

We have had the same phone service in
the same house with the same phone number address in the same phone
book for 35 years. No problems with previous phone companies. Century
link does not have a local address listed in the phone book for this
area that I can find. They are a multinational corporation. In our
Situation we simply discontinued a Verizon cell phone service and number in June
2014 that we had purchased as a part of Century Link service for our daughter.
We used the phone for over a year and the contract was over. Century link
Continues to bill for the phone and tells us we need to call Verizon
in order to solve the situation. a company search revels that Century
link now owns a part of Verizon. My wife continues to call Century
Link and Verizon being switched around on the phone in the same exact way that others are reporting here. Promises of
resolving the problem are made however Century link continues to bill
for the discontinued phone. 10/7/2014

Blanks L Estes
Lee_Estes@yahoo.com
10/7/14

I have just got off the phone with century link in regards to their internet service. We upgraded to the 25 mb and had the service for 1 month with 2 outages lasting 10 days. This company is a mess, and when you call no one cares. It is virtually impossible to get credit for service you pay for AND DO NOT GET. If you escalate and ask them to pull your calls the tell you basically to mind your own business and stop barking orders top them. Every time I get off the phone with them I am in tears and it severely upsets me for hours. They talk to me and treat me as if I am high maintenance, and crazy. They can not explain charges, credits, nor do they care to do so. We have taken time off work to wait on technicians, who never show. STAY AWAY! You will spend more time on the phone begging them to help you then you will ever want to. I have advised I will report them to the Ohio attorney General, they say go ahead. They might look cheaper, but you will pay in other ways...and will get no customer respect.

Jennifer
Ohio

I tried over and over to get someone there to help me. They do not care, and cant explain charges or credits on your bill. I even went to second level escalation, and was patronized. Stay Away! Pick someone else

So my Gf walked into a Costco store and was talked into getting Centurylink internet, tv and security service package.When I found out about her HUGE mistake, I told her to cancel the service ASAP! I had heard about their rep and did not want to deal with them. She said, 'they gave me 30 days to cancel if I am not satisfied, why are you so worried. I told her, babe you just made a deal with the devil. She than called CenturyLink and tried to cancel only to be transferred from rep to rep and than was rudely hang up on. She was frustrated and decided to keep it for a while and give them a shot. The installer installed the router and security punch pad on the second floor when she wanted on the 1st floor and damaged her wall while installing cables. The internet service is worst than dial up and half the time could not even connect without restarting the modem. One night she called me crying because she could not connect to the wifi or go online to do work online and had called Centurylink for help only to be treated with much disrespect. I was very angry and at her for not listening to me and not canceling. I myself called them and talked to a very helpful person who apologized and explained to me that my girl had picked the wrong modem that could only handle 10ms and not 25. I told the rep it was the companies reps to inform the consumer of this and give the consumer the best options. But the rep pretty much kept saying. 'well it was she chose'. I could just not believe her. She than apologize and said she would she would send a rep to change out modem at a $50 dollar fee. I said No WAY! i know how to do that and I have extra modems I can install myself! No way she said, only our modems work with out system and only our reps can make changes. I told her it was stupid and asked how much to cancel the damn service. She said it would be 1500 bucks. I Said WHAT THE *** you must be kidding. The equipment is not even 200 bucks. My girl said don't fight anymore lets just have them make the changes and pay the fee. Well when the rep changed the internet speed she left my girl without inter for 10 days because her modem could not handle the new 25ms speed and it took them about 10 days to get out to her house to make the changes. No we do not like in a remote area, we live in Las Vegas NV. She was pissed and took out on me instead of them Lol. The internet service was a little faster and her tv service was ok. A month after while I was spending the night I heard a strange noise downstairs. I told her, I think someone is trying to get in, she laugh and said no way the alarm system would have gone off and we would know. Its ok stay in bed its just your ptsd kicking in. I laughed and I still checked things out. I saw someone trying to open the window to get in. As soon as I turned the light on he turned and ran. My girl could not believe the alarm did not warn us at all, we checked it and it was armed. I slept downstairs with my revolver by my side and told her we would find out in the morning. Morning came and I inspected the perimeter and found out they had only installed sensors on the doors and not the windows. I thought it was the stupidest thing to say and advertise to customers of selling a security system that only covers your doors and not your windows. its like buying a dress that only covers your ### lol. I called to complain only to hear that it was my girls fault for not knowing what was installed. Hell how many people out there know about this, every customer places trust on the companies reps to inform us about what is available and give us that knowledge. Nothing I said really matter to them. So she stopped making the payments after 4 months of HORRIBLE service. They sent us the $1300 cancellation fee which we refuse to pay. Not because we cannot pay it but because we feel they broke the contract by no providing us with safety and fast internet as they advertise. Does anyone want to form a group and go after these **** put in a group law suit like they did to AT&T for stealing peoples minutes?Any lawyers? I have listen to my girl cry too much over this and has cause me a lot of pain and suffering. CENTURYLINK is the worst company I have ever dealt with. Please let everyone know!

The over charge me all the time. They are doing it again. i am sick of it

Hi, my name is Brittany I am a new century link customer like many of you my first bill was $100 more than what they told me it would be. When I called in to talk to someone about my bill I was hung up on several times I was laughed at given false information on how to contact a supervisors they wouldn't let me speak with a supervisor they were so rude to me I've never been so mistreated and lied to by any company the way century link has now there telling me I have to go online enter into auto-pay to get the package they set me up with I want something done if anyone knows who can help me please let me know! I had to wait two weeks for my service but you better believe I got charged for those two weeks...

Overcharging is what they do. Say you have 100, 000 customers and you charge 10% of them an extra $100 per month, randomly. That's $1, 000, 000 dollars. Now think of the interest that a million dollars generates.

Couple that with their policy regarding overcharges. You call Century Link. You say, "My bill is $100 more than it should be". They say, "Oh, we're sorry. Go ahead and pay the full amount that it says you owe, we'll credit you on next month's bill". Which is exactly what they do.

In the meantime, they're generating interest on your money and everyone else that they overcharged. Nice scam!

Today i talked with a woman from century link over my billing also. Was suppose to be $19.95 a month. I got my bill was almost $85.00 i
Was gave a line of bull crap of why my bill was so high. Wanted to cancel service and was threaten with a big early termination fee. I've only had service with this company for i week and i'm so done with them. They will lie and do anything to get business.

I Have called FLORIDA CenturyLink for over two Years now monthly or bimonthly after I started to check my Bill more carefully.
I am 76 yo. and have all the discounts they offer for the entire year...
EVERY or every other month there is an additional $ 10.00 ++ ADDED to my bill.
I have every communication recorded / Names / times / etc.
and have been on line at times over one hour + speaking to FAKE supervisors etc.
I am hopeful now that our local News Press will do an article on this corrupt system.

I signed up for century link 49.00 and something cents deal for just Internet. I thought at first it would be great just cut my mom also has CenturyLink and is only paying 50 dollars per month. So when I signed up they said my bill was going to be expensive just cause of the modem and the contract fee and ect. Then was told my bill should be down to the original price next month which was August, so then I started getting my bills and they literally charged me 90 dollars almost 100 for every month just FOR INTERNET, so I finally had enough and called them asking why my bill is so high, and what else am I being charged for, the lady was not helpful and kept telling me all these fees and that u should be charged at least 60 dollars per month, so then I asked her "if that's what I should be charged why is my bill 90 dollars?" She still couldn't answer. So then I asked for the supervisor and I was already frustrated enough the supervisor was so Rude he's literally telling the same thing that the lady told me but then kept bringing up my late bill pay, and so I asked him specifically "BESIDES my late bill pay WHY? Is my bill up to 90dollars a month?" That guy still didn't answer and kept bringing up my late bill pay so then he says it was because of the paperless bill fee, which still didn't add up, so I told him that, and he still wasn't even helpful he just still kept bringing up the stupid late bill pay. My bills were payed on time, that was the only time it's been late and yet he still kept arguing with me so then I canceled the contract and of course they charged me 200 more fir canceling it early and then after 12 days they charged me another 100 for supposedly not turning in the modem in 30 days when it hadn't even been 30 days. Century link is nothing but scammers I will never ever recommend anybody to go to those scammers!

I had Century Link and ended it in June of 2015 when I moved. I called and had service canceled. Then in July I get a bill where they charged me an additional month of service. I called and canceled again and in August I got another bill and called. They said they were gonna delete the bill for August and send me a postage box to return the server to them which they never did. Got a final bill for the July service and for not returning their server for $84. They sent it to a collection agency and they state the original bill is for $184 now. They are not getting one cent from me. Got their bills and statements and the additional charges they ran up and that is why the first collection did not hassle me on it and now another collections agency is trying to collect. Stay away from Century Link! Bunch of crooks!

I had service via an antenna with Transworld Network only paying $84 total monthly for telephone and internet. I had always waited to get fast internet with CenturyLink, so when I called them they quoted that my bill would only be about $60 per month plus the taxes. Well, that was not correct when I saw my first initial bill. I paid jut over $300 for installation and equipment, then after a month passed, I received a bill for $224. So that's like over $500 for the first month! When I called CenturyLink to complain, then told me that my monthly payments would be about $104 plus taxes. When I called TWN to go back to them, their price had gone up and I would have to pay them also around $105 per month. To make a long story short, I got fed up with these companies and came to understand why so many people are just going to mobile phone companies and getting rid of home landline phones. For $40 more a month, i bundled a home internet-phone system with Verizon to my plan And that is just perfect. Quality connections and one bill. Love it! I'll never go back to a landline, satellite dish, or wall mounted antenna type phone service again! Stayed with CenturyLink for only one month. Good riddens! They'll probably try soaking me for a fortune on my closing bill.

Hi, everyone I am glad to write this message today. I want to tell you I fought the good fight against CenturyLink and won. I want to give everyone I can the the knowledge I have gained.

First don't get stressed out about this. Do not use profanity. I know they are thieves. It made me sick for the first few weeks or month I was fighting these fraudulent charges.

Second I do not accept any responsibility for anyone's actions in regards to the use of this information. This is not legal advice. I am not a lawyer. I am posting this information as a resource what you do with it is up to you. Also all of the phone numbers can be found on the internet.

Here are the steps to follow. I hope they serve you well and ease your pain and suffering with CenturyLink.

Step one: Try and resolve the issue with CenturyLink directly. Be polite as hard as it can be. Talk to supervisors. It will take multiple phone calls sometimes. If that doesn't work call the billing department and ask for a supervisor. Politely say "I'm sorry I don't mean to be mean or disrespectful but can I talk to your supervisor." explain why you should not be charged. You can call a few times. Sometimes you just have to get a hold of the right supervisor or word your statement correctly. Hopefully this resolves the issue. If not.

Step two "optional" depending on your circumstance: Cancel payment on your CenturyLink account. If they have already fraudulently charged you have your credit cards fraud department get your money back from them. Tell your bank the charge was fraudulent and you would like it returned. "

Step three: This can give CenturyLink ammunition for later so be careful of your wording and spelling. Write a rough draft if its hard to explain. They may deny your claim on the BBB website. So check your email and the BBB website for their response. You have 30 days to respond after they deny your claim on the BBB website. Contact the BBB Phone # is [protected]. Ask if they have any advice. File a complaint on the BBB website. Make sure your complaint is unemotional and factual. Prove that these are fraudulent charges. This can work but don't count on it. The BBB is a facilitator they can't actually resolve an issue that is up to CenturyLink.

Step four: Call Public Utilities for your area. Nevada Clark county's # [protected] or [protected] for Elisa she's a sweetheart. Tell them what's going on ask for any advise.

Step five: Call your County's Franchise authority. You can find the number on the internet. Tell them you are being fraudulently charged. File a complaint with them. Nevada Clark county's# is [protected]. Ask if they have any advice. They are there to help.

Step six: File a complaint with the FCC at FCC.gov. Call the FCC # [protected]. Speak with them about how you are being fraudulently charged and tell them that you filed a complaint and your story and course of actions. Ask if they have any advice They are there to help.

Step Six: Call your Attorney General of Consumer Protection. Nevada Clark County's # [protected]. Explain that you are being fraudulently charged. They should refer you to their website where you can file a formal complaint. There are laws that protect consumers in each state and they may be in violation. So the attorney general will be interested if they are breaking any laws. They will send them and you a nice letter requesting a lot of information from CenturyLink that may be useful later in a class action lawsuit. A few things it may include are a response from a CenturyLink representative, Notes that are attached to your account and much more expect like around 100 to 200 page package to arrive. Free of charge! Make them work for the money they are trying to steal!

Step seven: Call CenturyLink ask for billing politely ask for a supervisor. Politely say "I'm sorry I don't mean to be mean or disrespectful but can I talk to your supervisor." Then explain why you should not be charged. You can call a few times. Sometimes you just have to get a hold of the right supervisor or word your statement correctly. Hopefully this resolves the issue. "It did for me." If not.

The next step would be Small Claims Court or a Class Action lawsuit. I have very little knowledge about this. For Small claims you will not need a lawyer. I highly suggest getting some advice elsewhere before taking this route.

Please share this information with everyone.

Century Link is a joke. I have argued with them about my bill since I started with them in January. This is supposed to be a bundle and my bill keeps going up each month with no bundle in site. I have all the chats and have just sent them to FCC with my complaints. I was quoted 84 a month plus the 60 w/DirectTV. I have paid them two months at 114 and just 11 days later (today) I get another bill for 128 dollars. We are filing a civil litigation to get some of our money back. As all of you have said; one person tells you one thing and then they change their story. My phone shows a business as a caller ID and a rep told me I had to change that so people I call will know who is calling. ARE YOU FOR REAL? I lost valuable business because it looks like a bar is calling my clients and it was embarrassing. This company should be put out of business and I am not sending them any of my hard earned money anymore. I went with Xfinity and everyone I talked to said I should have in the first place. I have already spoke with a lawyer also. My clients are elderly and will not answer the phone if they do not see my name and the company I work for was very upset that it says a bar is calling. My parents are also elderly and get confused and do not pick up when I call which requires me to call my sister and have her call them to tell them to call me at the number they gave me. Also, I had the same phone number for 25 years and Century switched it and said they could not transfer my old number to the new account when I signed up with them. I don't know what time capsule they live in but anyone can pretty much transfer a phone number today. It is 2017 after all. Just a complete disgrace that they are taking advantage of not only me but my elderly clients/parents as well. This needs to be stopped.

so to start it off I called direct tv to set up there bundle deal that apparently is signed w centrylink for the Internet part of the bundle and all of there billing is handled threw centrylink. the first issue i had was the internet thst i was promised i couknt even get in my area which made my cable pointless for all extra featurs because the speed wasnt even high enpugh to subport the direct tv box. that's a hold swperate issue but anyway, so i have had service for about 5 month I bundled together the end of dec. i didn't receive a bill I January my first bill was February which was was more then what I was told the next day I received a disconnect notice for a completely different amount I called c.s and was on the for for about 2 hours. tranfered numerous times and finally I was credited and payed 123$ to pay the full amount of the bill. everything was great till March again my bill was extra high so again spent another 21/2 hours on the phone to be told my service was unbundled they had to rebundle it and the i still owed 66$ for febuary and then again received a credit and again payed what the said was my complete bill . so again April I receive a mother bill for $266 giving the bundle pkg I signed up for was under 100. so again went the the explain my story 12 times 2 hours later my bill was credited 150 I payed the remain ing 116 that was subpost to again. pay my bill in full and now here it is may a d I received a 301 bill.. sat on the for for literally 3hours and 45 minet talked to God knows how many ppl and the final conclusion they gave me Is that my 150 credit was added to my direct tv bill the was not only "seperate" from the bill they send me everymonth bit that I have only been paying my internet service and the 150 wasn't applied to my $266 bill last month but to some account that i guess I never new I had or have received a seperate bill for direct tv. so i was subposta go head and pay the 301 to bring my account to 0? wtf so I guess the 100+ dollars I payed everyone was just for Internet wen I'm on a 19.99 internet pkg? and my bill clearly shows charges for both accounts...so long story short I shut my service off and was charged another fee.. this is the worst company I have ever felt with and I did contact a lawyer. something needs to be done about there customer service and how the just charge ppl what they please.. I make it clear to anyone I know thinking about getting the service to stay far away.

https://www.girardgibbs.com/centurylink-fake-account-lawsuit/

I have tried to send a complaint to the ReachoutCenturyLink.com and no such address exists. I need help with an erroneous charge they Centurylink is charging me since 9/2016.

I was allowed to terminate my contract early with CenturyLink in Yuma AZ after one of their technicians verified that we were not receiving anything close to the internet speed we were paying for.
We were given cancellation and service call numbers to support this.
Two months later we received a $300+ bill for early termination and unreturned modem.
It was sent to two third party collection agencies over an eighteen-month period.
After a couple hours on the phone with the latest collection agency and six different CenturyLink customer service reps I was no closer to resolving this problem...until I finally called CL headquarters and spoke to 'Irma' who zeroed out the invalid debt and provided me with a reference number that she told me she would forward to the 'leg-breakers'. We'll see how that works out.

have zero problem with the centurylink field people, great service folk... but the billing circus @centuryStink are very very Corrupt, so many overcharges & false claims. centuryStink should be ran out of business. very surprised many cities haven't gotten involved, allowing such corrupt companies operate/function with in city limits. centuryStink = very corrupt

I just had an issue with my billing and was told my internet was shut off in July and August. When I checked my banking statement ...just to be sure..Both payments I made were cleared but I was charged a reconnect fee in august..when I was never disconnected. When I asked them what day I was disconnected in August the person said they were unsure. They also stated that I didnt pay my September bill until the 15th of September, I had paid the September bill in august. I called the customer service line and was told a totally different lie... that I was charged a re-connection fee for July..in August. I am on the phone with my bank right now. Next i am going to file a complaint with the better business bureau. I think they expect you to give up and not dig deeper.

Centurylink Fraud, December, 2022

In April, 2022, because we were relocating from Las Vegas, Nevada to Florida, we cancelled our Centurylink account using their online system. When we arrived in Florida, we mailed back their modem according to their return procedure. We did not receive any emails notifying us that our account was to be charged, so we did not check our accounts for their charges. Perhaps two months ago, we called in response to the first email we received from Centurylink. We were informed that our account was closed and would therefore not be charged. Two days ago, we received a second notification from Centurylink. We checked our account and realized that Centurylink had been withdrawing payments for services not received since April 2022. $478.72. We called to request that the overcharges be refunded and were told that there was not record of any of the above actions and they could not refund the overcharges. We were told they would cancel our account and refund one month’s fee.

They claim they have emailed us notification of account withdrawals each month. In the last eight months that have notified us twice. On both occasions we have called to address the problem. They have no record of our calls. They claim they have no record of our cancellation. They claim they have no record of receiving the modem (and yet they have not contacted us to request its return).

Do not use Centurylink. Their systems are either grossly faulty or fraudulent. Do not use Centurylink’s online services. If you do use their services, speak to a person and obtain a confirmation number for your call and under no circumstances use their automatic payment system.