Chowking
Reviews and Complaints

My husband our place order this night round 7pm.
After that call, waltermart dasma will cater dw sa delivery., una s lhat tmwag plng husband ko ung nkausap nya s call center ay mukang tntmad s trbho nya very unrespectfull sya mgslita at d n ntandaan name nya dhl sobrng nkkbdtrp xa at ung tipong prng ayw smgot ng call ngask xa ng information about sa numbers at address after that cngot nmn xa ng maaus then sv nya upon checking dw wla dw delivery sa location nmen which i doubt it kc dasma lng!Lhat n ata ng pde mgdlver ngddliver n sa dasma.. Iccheck nya dw kng cno store pde mgdliver ttwag nlng dw ulit cla.. After a few minutes my tmwag nde n xa ung nkausap ng husband ko..Ok dw xa kausap kesa s knina approachable xa at accommodating sv nya s waltermart dasma dw mgcater ng order nmen pero sv nya 90 mins dw ang waiting time nmen sv ng husband ko bkt ang tgal ata eh mlpit lng nmn smen ang walter dasma..Actually dun ngwwork husband ko kya araw araw xa nbyhe blikan. Nka motor dn xa kya 15-20 mins nkauwi n xa pg gling dun.. Sv ng agent outside dw kc ung mgddliver dhl dine in at takeout lng dw c sm dasma so since ok nmn kausap pmyag aswa ko cge willing to wait 90mins.. So she placed our orders at exactly 7:01 my husband said to the agent n kng mejo mppblis much better.. Then the conversation is ok.. Im asking my husband kng nkpgrequest b xa ng chili sauce.. He said he forgot..After 15mins my husband call again to the call center to request the chili sauce.. Iba nnmn smgot now lalaki nmn then cnv ng aswa ko ung nid nmen.. Smgot xa upon checking dw ulit rider out ndw status ng order nmen.. So he refuse the request then my husband said mejo ang bilis ata kc kkaorder lng nmen ang sv smen eh 90mins dw sv nya gnun dw tlg pg outside delivery eh mejo mblis dw..Cno b ngssv tlg ng totoo?Una sv mtgal dw kc outside ngaun nmn mblis dw.. Mukang ngkkalokohan ata or ayw lng mkpgrequest pa? Dhl mgeemail nnmn cla s store or ttwgan pa nla..Bka tntmad na mgwork? So we expect n anytime ddting n order nmen kc sv rider out ndw..Sv pa ng aswa ko mejo mblis ang chowking ah.. Then we wait..At exactly 8pm my tmwag rider ata ng store.. Asking about kng my street dw b ung address nmen my husband gave the street.. The rider said ok sir paalis na po.. It means aalis plng xa?Sv ng agent rider out ndw bkt ngaun nsa store pa aalis plng.. Hnyaan n nmen ung request kc sv nkaalis ndw un pla nde pa.. Nanloloko tlg!After that we wait again at exactly 8:20pm dmting na si delivery crew.. My husband asking kng saan store xa gling sv nya walter dasma dw then my husband said ang lapit nmn ng wlter bkt npktgal ng waiting time sv nya pg dto dw kc s area nmen 90 mins dw tlg..Sobrng nkkadisappoint ok lng sna kng imus gling ang delivery bka pde pa kme mnwla n 90mins eh npklpit lng 15-20 mins mkkrting kna dto.. Given n kng 45mins ksma pgprepare ng foods.. Sv ng rider kc dw pg gntong oras isa nlng dw sila rider.. Note ah isa pero sv nya sila.. Hltang ngssinungaling lng sv pa kc hngng 9 pm lng dw cla..So knuha ng asawa ko ung order nmen then sv ng rider sir hingi dn po aq 10pesos pra s gate..But tue fact nah nghhngi pah ng 10 pesos? Its our obligation to give? Di bah sgot ng company un? Gnun nio bah ntrained mga riders nio? Im so disappointed because we're craving on your food, but pagdtng dto eh ang lamig nah, nung chaopan.. At ung sofdrinks ntpon nah sa plastik, super gutom lng kme kya d n nmn npicturan.. Peroh sna this will be the last.. Dhil ang mga tao nio need mg proper training.. If d naagapan yan.. You will loose, dhil bnblikan lng kau dhil sa food nio not on the service that you provide.. Please do action kasi, im sending this message to give necessary action, to provide satisfaction sa customer nio nah mgppadeliver at mg didine in sa inyo..
Maraming salamat .

I ordered over the phone today [protected] around 12:30 and im busy didnt notice the time then i realized it's already 1:30. I called again and to their agents and i talked to that MARICAR again! And said order was not procesed they tried calling but they sadi phone is busy! No ones using the phone. I asked for a supervisor since that maricar put me on mute and i never hear anything. The supervisor SHIELA was also rude. I told them not to be rude since supervisor rin sya kaya pala ganun din ang ugali ng mga agents nila dahil pareparehas silang bastos. You chowking management should train your agents properly. Kinakusap mo ng maayos sila ng mali sila pang galit? Ganun? Awardin ko nga!

Hi chowking, we just want to report the incident happened to our order awhile ago. We called your hotline delivery number 9-8888 at around 7:30pm. The call center agent told us that chowking kamuning branch will call us to confirm our order and pending gc. We've waited for almost an hour but we still haven't received any call from that said branch, so we have decided to follow up on 9-8888 hotline to confirm if our order was processed, then they told us that it is on-going. We've waited again for an hour then do further follow up calls, but we still haven't received any feedback regarding our order, so we have decided to call the branch directly. Then they told me that there is something happened with the transaction, "hindi daw nag proceed yung transaction receipt" at wala daw silang nakuhang tawag from the call center agents regarding sa follow up namin. Saka ko lang nalaman na nag aantay pala kmi sa wala for almost 3hrs. And it's already 10pm in the evening. The point here is, if nagkaroon ng problema sa branch nila, they should coordinate with the call center agents or call us directly to let us know na may problem at wala pa lang maidedeliver sa amin. We can wait for 1hour but 3hrs. Of waiting is too much. Please fix this problem with that branch. Madalas kaming magpa deliver sa chowking at ngayon lang to nangyari. Thank you so much.

16 April 2017 1:00am Chowking C5/Greenmeadows Branch
When we entered the store, heavy metal music was blaring on the speakers. Upon entering the restroom, it was dirty and foul smelling. The floor had muddy looking smudges and the urinal emitted a very strong disgusting odor. When I went to the cashier to report the unhygienic restroom, she just shrugged off the complaint.

The asst. manager of chowking og road got my order by the name of jhay, i was waiting for my order and suddenly the next 2-3 customers after me had gotten their orders, i asked that assitant manager what had happened?, he just go to the kitchen and never explained a thing, i asked the guy crew and he told me they forgot my order, i got mad because that asst. manager never ask for sorry for what had happened instead he went to the kitchen and never explained it to me, that asst. manager doesnt deserve that position!

We ordered thru hotline delivery and they said it will arrived at 2:51pm today, it was 4:30pm and still no delivery arrived. We followed up 4x and they keep on saying the the rider is out, so we asked the branch that they passed our order, it was Chowking Boni Avenue. We are located at Sta Ana Manila, there are 2 branches near here, Chowking Sta Ana and Chowking Kalentong, why did they passed it to Boni? I was very disappointed. And there was no one from the Boni Branch who called us,

I had late lunch today April 5, 2017 at chowking all home Taguig. 13:57 i ordered food, sat down and wait for someone to clean our table. Unfortunately there is only 1 staff on the floor name Jason, i have noticed some chowking people chitchating at the corner. Then i asked whose the manager because the store's very dirty! Guess what the manager Jen Candido was no where to found. Aside from food late served! (Roughly 30mins) the softdrinks taste like water with a pinch of sugar.. food was cold, which i assumed no one care to help "Jason" to serve it because all was busy chitchating in a corner..

This was the worst experienced i ever had with Chowking, maybe you need to focus more in this branch.. Once again thank you for ruining our day.

This complaint is directed to the branch here in Gaisano Mactan. When I got my priority number, I look for any vacant table. Luckily I've found one, I noticed that there was a left-over plates from the previous customer if I was right. I've waited for some time as this thing is kind of normal in any fast-food chain that there will be someone who will clean up this mess. After a few minutes my food had arrived and I was thinking, "oh! Maybe he'll be the one who will clean this one". But I was wrong, the staff just left those leftover and didn't even say a gratitude to the customer for waiting. Is this thing is normal in any Chowking branch, cuz this is my first-time. Please escalate this ASAP. Thank you.

The time now is 13:09
Delivery is not yet coming.

Pls see below:

Chowking Online Store
Dear Kathleen Joy Barranta,
Your order # [protected] has been
Processing.

You can check the status of your order by logging into your account.

Good Day please be informed that your order is already confirmed. Kindly synchronize? your time with us. Our time now? is exactly 11:48:50 AM . Please expect your food to be delivered 45 minutes up to the lobby/main gate of your location. Thank you for ordering online and we hope you will order again soon.

If you have any questions or would like to follow up on your order, please feel free to contact us at 98888. This is an automatically generated message. PLEASE DO NOT REPLY TO THIS EMAIL.

Thank you again,
Chowking Online Store

I have ordered online today 8:13pm dated 20 March 2017, however after an hour I called your hotline number 343-8888 telling me that the Chowking Delivery is only up to 8pm & my order didn't go thru your system.

I am very disappointed since the website clearly stated that the Delivery is up to 9pm & I have confirmation that our order was received (Your order # is: [protected]).

I have attached the print screen of my order confirmation.

So, ganito na pala magserve ng take-out na pancit sa chowking👎🏻👎🏻it's just happened kanina lang, 10:58 am. My officemates and I decided to eat our lunch at chowking, starmall alabang. I ordered chowking chicken lauriat. I told the cashier din na patake out nung pancit, she said ok ma'am, in a very polite manner naman. There's a guy dining crew (Na medyo rude) na nagbgay smin ng orders at take out na pancit. Kampante naman ako, so hnd ko na inopen para icheck. I was going to eat that pancit for our coffee break in office. During our coffee break, pag open ko, eto na nga! Dikit dikit na yung tissue sa pancit kasi wla syang taklob😔😔 sayang! Tissue lang talaga ung nakapatong sa ibabaw ng pancit😞😡haaaay!
Is this proper way pag nagpapatake out ng pancit sa chowking? 😒😣😾👊🏻 db hindi naman? 😣

Last Friday, March 10, 2017, while looking for parking sa kahabaan ng Juan Luna st., usad pagong dahil sa traffic. Sinabi ng nanay ko na ihing ihi na sya. Since traffic naman, sabi nya lalakad sya forward to approach Chowking that acdg to her, lagi sya kumakain dun pag nasa divi sya. Nagmadali si nanay para timing pag tapat ko sa chowking e tapos na sya umihi. Pag tapat ko sa chowking, maya maya nakita ko ang nanay palabas na pero hinarang sya ng guard. Acdg sa kwento ng nanay after nya makalabas...Kailangan daw nya bumili bago sya lumabas. Nakiusap sya at sinabing naghihintay ang anak nya, kaya tatanungin muna ako kung ano order ko pero di sya pinayagan. Maya maya, lumapit yung manager at hinarangan din sya lumabas ng pinto kaya ang pobreng matanda ay napabili ng sapilitan. Acdg sa manager, policy daw nila na customer lang pwede gumamit ng CR. Ang sama ng ginawa nila sa nanay ko, , , ipinahiya nila at pinagmukhang kawawa. We already filed formal complaint to the police and today nila i forward sa fiscal's office. To the chowking mgt, why are you tolerating that kind of policy, hindi sya makatao and the way they treated senior citizen. We will hold you responsible to this.

Good Morning, I would like to file a feedback on your Antipolo Branch.

I had ordered to the cashier A King's Special, extra fried rice for Dine In and 2 ala carte pork chowfans for Take Out.

After waiting for awhile, i received my order only to find out that the cashier punched in the Beef Tapa and not the Kings Special. I did not return the order and accepted it since I did paid for it anyways.

However, my coffee was not provided. The cashier told me that it would be given to me later so I assumed it was being brewed. After eating, my coffee still was not delivered and I had to get one of your crew team to get me my coffee.

That particular crew took my receipt in exchange for the missing coffee as well.

Also while this fiasco was ongoing, your crew failed to honor the request of a senior citizen to make sure the chicken she had ordered is a Leg part and had to wait for another few more minutes when she had already waited for at least 20 minutes.

Also 2 months prior to this incident, Your crew team also had left me waiting for 30 minutes when the order was actually ready for quite some time already.

As a quality analyst for my company I find this quite unpleasant.

Please address the following:
1. The cashier's active listening and comprehension on what the customer ordered. Provide a recap on the orders punched in before proceeding. (This part was never done for 3 times I had went here to order and eat)

2. Return the receipt back to the customer when providing the missing Items. It is unacceptable that you take away the proof of receipt from the customer when you had clearly forgot to provide the items.

3. A direct feedback form aside from your receipt on branches that is collected on a fixed basis (I will leave that up for you to decide how you will do this)

I hope that this feedback can make the Antipolo branch better as I had no qualms over with your other branches.

Regards,

Alvin Ong

Good day im going to complaint one of the store you got along Commonwelath branch near Villiongco st. beside Commonwealth market today as of 4:23pm March 3, 2017. I'm start taking order in cashier for a meal of 2 chaofan with a toppings of shanghai, fried siomai and a chaofan without toppings, also a 2 large size of Siopao Asado for take out.. Regarding to the receipt I've paid at a time of 4:23pm i got my order exactly 5:15pm. . I'm so disappointed to the crew also the staff for making customer wait too long. I guess they need new or add stuff and crew to do some their work.. My complain is not only for me, also for other customer who also disappointed waiting too on their meal on this incident cause.. Im so badly said and

Chowking bajada is the worst fast food chain ever!
Nag order kog sweet and sour fish for breakfast and they serve pork (I don't eat pork meat, and inform them na to make sure na it's fish).
2nd time was I ordered the same, but yung fried rice kay naay buhok, so I talk to their supervisor and promise na they'll make sure na clean and order ilang kitchen facilities.

3rd time, same order, they serve sweet and sour fish na may halong pork (I already informed them that I don't eat pork). So, di na jud sya accidente. You tried to be calm, then ingnan lang ka sa same supervisor named argie na nakausap ko last time na: "so anong gagawin namin sayo ma'am?"

Lord god, gusto ko masuko pero wala ko kasabot sa akong ma feel. Insensitive lang kaayo ka sir argie, salamat kaayo. It's not only about the food, but you have customers who has different religions na di kumakain nang ibang meat. The fact, na nag trust kami sa service nyo, but we end up disappointed.

Ordered today (Feb 25 2017) Chowking Maysilo Boni branch.

No one bothered to call or even text me that the delivery will be late. I phoned the branch and asked where my food is, was able to talk to the manager (Rommel) who's super apologetic but was not able to provide the answers to my questions. Kept saying that the rider is already on his way- to think that my house is just a few blocks away from their store.. it took them 3hrs to complete my order.

They made the delivery twice because the order was incomplete. So they had to return and bring back the missing items. For the first delivery I waited 1hr and for the 2nd delivery 45mins and the other hour was spent complaining to the manager over the phone. On the 2nd delivery - still incomplete.

I phoned them again and asked why was the order still incomplete. They said that - that should be okay since I will not pay for it. That pissed me off! In the first place- I have the money to pay them, if they were able to deliver everything on time and complete, I will be more than happy to pay them! My point is they should deliver everything / ALL as how the customer ordered it on their website!

Chowking Maysilo is operating in a 24/7 schedule. If they cannot deliver quality service they should just operate on a 9hr shift or the normal schedule. They are giving Chowking a bad image.

I want to escalate this! The manager (Rommel) and the other crew (Abby) were not helpful at all. And even have the audacity to tell me that it's a win-win situation since I will not pay for the food. It was never a win-win situation because I am already hungry - had to endure hunger because of the miss outs made by the people who handled my order. So much time was wasted and I got frustrated because they are a fastfood chain but as I see it, they do not value time.

I am pissed off! I just dined in here at Chowking Zabarte Mall branch. Umupo ako sa isang bakanteng mesa. Ang mesang ito ay hindi pa nalinis so i was expecting that the crew would clean up the mess before he serve my order. My goodness! Inilapag ang order ko sa madumi at punung puno ng mga used plates, baso, kutsara at maruruming used tissues! Hinayaan ko muna ng 15 minutes baka busy lang pero walang nangyari. Bastos at walang modo ang mga tao sa branch na ito! Mga walang modo! Please see attached photo.

Good day.

I would like to inform everyone and file a complaint regarding the pansit canton that I ate in chowking with used bubble gum on it. That used bubble gum was inside my pansit canton and I didn't notice it until I chew it. Sobrang nakakadiri and hassle too on my part, from one saliva to my own. What if that person is sick!

Calling sanitation and hygiene officials from this branch. Hope you take action on this. If not I will file a complaint on san mateo sanitation division and dti.

Pls. See attached photo.

They refund my money back and I had to ask them for a medical assistance/check up as I chew the used gum that was inside the pansit canton. Negligence and irresponsibility on your part sm chowking san mateo. And I want to take action on this.

It happened yesterday february 12, 2017 - 11am. Sm chowking san mateo branch.

We ordered from chow king's call center on Jan 27th 2017 at about 4:30pm. The representative that took my

call told me the branch that would cater to my area would be the branch in Philcoa. Then he then took my

order and gave me the time of 4:38pm and said the delivery will be there in 30 minutes or you will

receive a P200 certificate that can be used the next time you order. I was a bit surprised that he only

gave 30 minutes delivery time so I reconfirmed it with the agent and he said yes maam 30 minutes.

As we waited for our order that should be delivered by 5:08 based on the 30 minute time frame given. At

about 5:03 our landline rings. My husband picks up the call and it is Chowking Philcoa saying there was a

problem with our order. So my husband says what is the problem. They go on to say there was a problem

with the system and ask for a 10 minute extention. My husband tells them, that is not our problem. The

time that was given to us was 30 minutes or it is late. He tells the person they should coordinate with

their call center so these issues do not arrise. He goes on to say that your company put this scheme in

place for a reason. If you will not follow it why have it in place. The person from Chow king Philcoa

then says okay sir, we will make sure your order is not late.

The order finally arrives and YES it was late. Before we can even open the gate you hear the rider saying

sir hindi kami late! My husband opens the gate and says Hi.. Yes you are late. its 5:13pm. The rider

insist sir its only 5:05pm on my watch. My husband tells him why are you basing it on your watch. The

call center gave us 4:38 which is sycronized with our time. So YES you are late. He continues to insist

and then says he will have to call the branch. My husband allows him to call. He is explaning to the

manager that we are insisting it is late, he then passes the phone to me.

Me: Hello?
Manager: Yes Maam! (Very Stern voice) What seems to be the problem with your order?
Me: I said there is no problem but you are late therefore we should receieve a P200 gift certificate.
Manager: Maam you have to base it on the time it says on the recepit.
Me: Sir why would it be based on the receipt when the agent specifically said the time is 4:38pm you should receive your order in 30 minutes or you will recieve a P200 certificate if late. Then I tell him I really done understand, why you have this scheme in place if you will not obide by your rules and told him this is false advertisment.
Manager: No Maam
Me: Sir your branch even called us to inform us there was a problem and asked for an extension. Then now you will insist you are not late..

This is no longer about the 200 pesos but now about principle.
Manager: Okay Maam we will look into it.
Me: Isnt that what you should have done before you called me? Rather then insisting you were not late.
Me: Okay investigate and return for the bill.
Manager: why arent you paying for the bill?
Me: you said you would investigate.
Manager: P200 lang certificate and not the whole amount.
Me: okay then, I will pay the balance deduct the P200.
Me: I will never order from Chowking again. Head office please look into these cases.

I would like to share my experience at chowking nepo mall, angeles city, pampanga. At exactly 8:20pm, this 11th day of january 2017 I ordered for 1 chicharap and 2 orders of 4pcs siomai steamed. The frontliner cashier said "fried nlng pu yung available" but as I can see from there steamer, there are lots of siomai. So I told her "di ba available yung mga nandoon?" she answered me "para po sa lauriat yun". I saw a manager and call his attention, pointing out the steamer and I told him I want to order ala carte siomai. He told me "waste na pu yun" then I saw the kitchen person getting some siomai and still serving it.

Please be considerate of people's freewill to buy. Make sure to serve just, and fresh products. Be honest and do serve within expectations.