Chowking
Reviews and Complaints

January 21, 2024 13:35pm Chowking Tayuman Branch.

The incident goes when the counter takes my order , she said that they dont have softdrinks so I'm forced to have pineapple juice which she dont said that it will be upsize to large and have additional payment for that. I just pay for it cause i want to eat right away. My orders take too long to be served. It is served one by one..I complain for the kangkong dish i ordered because I'm almost done with my food before it is actually serve so I just brought it back to the counter for take out. I was shocked when i saw the crew packing my order with his barehands. It is so unhygienic. I hope he would've used a spoon or fork to transfer it to the plastic. Please respond to me as soon as possible. I want this complaint to take an action. Thanks.

Tuesday january 2,2024 its 9-10pm we order in sm moa chowking inside the mall right beside burger king we just want to enjoy our dinner but the staff was so rude in communicating with us on what we gonna order. First thing was they dont greet us nicely and friendly at rhe counter my wife was badly sad and lost appetite on what kind of attitude they give to us I was dissapointed for almost 15years of my age I love chowking and thats my favorite fast food but not until the staff inside the sm moa chowking give us a bad dinner that night we didnt expect that kind of treatment. We go there not just to eat but to enjoy the holiday but the ruined it by not giving us a good manners and right services I hope this will not gonna happens to others please let them learn some right greetings and costumer services train them again mybe they forget how it works. Thank you and godbless.

I almost ate the fly mixed with the food I ordered.. They offered to change it pero syempre iniisip ko na baka kasama din nung batch na ibibigay nila.. Kaya sabi ko take out nlng... Para naman kahit papano pampalubag sa sarili ko... Pero hindi ko na sya kinain... They never apologize for what happened... Hayss parang normal na lang sakanila ung ganung scenario.. Sa work ko kasi maliban sa papalitan namin ung food with freebie we apologize ng paulit ulit and promise to the customer na imbestigahan namin ung nangyari like that and so on.. Sana lang wala ako nakain na iba pa..🤮

Around 2100H December 30, 2023, in Chowking Mactan Cebu International Airport Terminal 3, I ordered sweet and sour pork, pineapple juice and small Halo Halo.

The counter informed me that the halo halo will be served later.

I already done eating my meal but the Halo Halo is still not served.

After 30 mins I followed up (2x) but no one is working with the Halo Halo.

They are pointing to each other who will do my Order Halo Halo.

Even though I am already waiting in the counter area. They are arguing about what they will do with my order.

It’s already 50mins passed and I will be late for my flight.

I leave the store without having my order complete.

Kindly make the correct actions to the crews on duty and the storeinvolved.

Incident happen at festival mall alabang. Before closing nkapg order pko ng 2 buchi chicharap at pork chao fan dhil un nlng dw ang availble.. So si kahera nag advance call na pra sa buchi. So I pay and wait about 10mins nag p ffup ako sa nag serve and wala p din until ako nlng ata nsa loob nag ffup nko sa cashier hangang sa nataranta na sya at pumasok sa kitchen pra I check and nag usap na sila manager and lumabas na din sila sabay sabi sken wala na dw ung order ko. Sabi ko bkit I na advance call na yan naitapon dw ung papel. Sabi ko e panu ung in advance call dba dapat luto na yan d nyo man lng ni check n may customer pa sa loob haaiast ung food na order ko naitaposb na daw d ba nkaka gigil 😡 gutom kna tpos gnun p nangyare.. Poor service😡😡😡

I ordered a chao fan and when I opened the box the food didn't even make it through half way from the box.. Is this your new measurement?.. Considering people are ordering from you!.. Way back I ordered a chao fan snd when I opened it its almost full!.. What a disgrace!.. I will never order from you again!.. And will tell my friends and families not to do the same!..

Poor service nakakawalang gana yung dinning crew na tomboy na kung makapag punas ng mesa parang sa karinderya lang ilang minutes kameng nag antay bago nalinis yung table tapos pag serve ng pagkain malamig pa mas uminit pa ulo ko kesa sa pagkain na sinerve niyo Grabe kayo tama naman binabayaran sainyo ng customer isusukli niyo poor service , pakitaan ka ng hindi magandang gesture tas mag seserve ng malamig na food GRABE SOBRA

Super tagal at bagal ng service nyo! Tuwing kakain kami dto palagi nalang akala namin may improvement. Ilang mins na kami nag aantay sa food namin naserve na yung food pero yung drinks after 20 mins? Grabe service nyo! Nag order kami 8:16 pm naserve ang drinks 8:51? May second order pa kami chaofan w lumpia w/ wanton soup pero 30 mins ang serving?! Kahit ireview nyo ang cctv nyo sobrang daming complaint. Worst fast food service!

Around 7:30-7:45pm we went to a chowking branch here in pampanga. It was not full, vacant seats are seen. I observed that the people next in line to me already got their orders.Also the person i followed at the ordering counter was already done yet we dont still have ours. I went to the cashier and asked why is our left behind, to my surprised she didint answered me back. A crew came at our seat and took my receipt( btw, he did not returned it) and again i asked why is our order left behind. Again, as i observed those late camers now already had their orders. I went again to the cashier and asked that we will take out our orders. I stayed there in front with no explanation or any apology or any verbatim why we encountered such delima. It was a very poor service and i will no longer go to that branch ever.

I am hoping for any answers for my dismay.

Thank you so much

Please train your staffs to be respectful, at wag mag sagutan sa harapan ng mag costumer. si cashier na nag take ng order ko is hindi na nka focus sa sinasabi ko kasi nagsagutan cla ng TL ata yon, padabog nya nilapag yong tray and the tone of her voice is galit, and worst is ng iirap ng mata.

Queation: is that how treat your costumers?

“this cashier kasi is parang mag out na, and that she is counting her cash sa counter kaya sinaway sya ng TL kasi she is counting her sales even na may 2 customers na nka line sa harap nya and waiting for more than 5 mins.”

Sana nman kung hindi na mag take ng order maglagay ng sign sa harap nga close yong counter para wala pong pipila.

Nagplano kami ng partner ko na kumain sa chowking sa sm trece. Umorder ako ng siomai chowfan na fried siomai tapos di manlang ako binigyan ng table number so akala ko sila na magseserve,tapos mga nakasimangot pa yung mga crew napaka unapproachable tapos instead na fried siomai ,steamed siomai yung binigay sakin..paki improve naman po ng service niyo chowking nakakadisappoint. Mas better pa yung chowking sa may bandang towermall very approachable.

Magandang araw gusto ko lang ireport yung manager na sumisigaw dahil lang sa nag follow up ako ng order 40 minutes nag follow up ako kasi 3 items lang ang order. Sinigawan ako hanggang sa nanisi pa na kapag na missed out eh kasalanan ng rider. Bakit isisisi sa rider yung pagkakamali ng manager at crew? Si rider ba nag aassemble ng product? Pwede naman kausapin ng ayos. Alam naman namin na madaming tao naiintindihan namin na matagal talaga lumabas ang product pero kung aabutin naman ng 1 1/2 hour eh hindi naman makatarungan yun sa 3 items na order. Makiusap lang ng sana ng ayos. Hindi ko alam kunginor or major complaint to pero sana maaksyunan dahil marami rider na nagrereklamo sa tagal lumabas ng order sa branch na yan

November 5, 2023

Around 7pm-8pm

So I ordered at chowking festival mall alabang around 7pm sabe nila 30 mins daw just for chao fan no toppings since nakabreak lang ako nakiusap ako na baka kaya 15min parang nagalit si miss bev and pinasa ako sa iba and she didnt inform me, bigla na lang sya umalis then yung kumausap sakin na nakasalamin mabait sya pumayag sya na 10 mins kaso nawindang ako sa chao fan, may mga white rice pa, malata at konti. Favourite ko yun kaya alam ko ang quality ng chaofan please paki contact ako at isesend ko sainyo ang pic ng chaofan. Di ako nasatisfied grabe nakadalawang subo lang ako, sana kung ganon lang din ibibigay nila sinabe nila agad sakin para atleast bumili ako sa iba sayang.

Wonton is one of my favorite at chowking together with butchi.

For tonight’s dinner my son wanted a soup and I dont have much time to prepare. So I ordered Wonton Regular at Chowking Nova Susano - October 24, 2023 19:20 to be specifi via Food Panda Delivery Service.

I received my order well, upon opening the noodles, my gosh. Soup is just approx 4-5spoon and the taste is not good as I wanted before.