Chowking review: The crew doesnt have any urgency

Yesterday night, I was ordered at Chowking worth of 1,636. I was able to used my card to make a payment. The transaction was so smooth. And then I decided again to take another order to take home. I always uses my card to make a payment. But then again, I was able to experience a double charged again. The first time was at Jollibee kalayaan, but this time here at Chowking? Omygahd.

I remembered the two crew who assisted me named Shiel and Fritzel. At first the crew put my card and I put my pin. The transaction has been failed or what, that I have to put again my card for a second time. I monitored my online bank application on my phone as always every time that I make a transaction, and my card has been deducted. But the crew insisted that the second try around, that their machine did not deduct any funds on the card. For me to have to go back on my table, I told the crew that I will be using a cash to make a payment. But then, even tho they already deduct my card I was able to make a payment in cash. Because the two crew members told me that they didn't deduct my card for any amount. And then I open my online bank, and I gave it to them as a proof.

THERE A FIRST TRANSACTION OF 1,636. And the second transaction was 89. Even though the 89 was a small amount to them, for me it is a big amount for you to have to work an hour to get that.

They were asking to each other, and didnt know what to do. But still, didnt get any manager that time? I asked them, what will be the action for this. But no, I don't get any response.

Train your crew to have a urgency when it comes to this kind of scenario. If someone doesnt have any online bank? and then double charged, who will be the one who raise this kind of concern?

I still love chowking. But the experience on this branch was not.

MIN#[protected]

CK152

OR: [protected]

The picture below, was my transaction made by the that time, 1,636 and the 89.

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