Chowking
Reviews and Complaints

Good day!

Incident happened last April 24, 2016 at Chowking Ali Mall transpired at 07:42pm. We ordered Chicken Lauriat and Pork chop Lauriat, suddenly the cashier said 15mins waiting time for Chicken lauriat meanwhile 7mins for Porkchop lauriat, so from then I changed my order to Pork Chop Lauriat and Lumpia Shanghai lauriat. We've waited for almost 20mins, if we did not do the follow-up they will not serve it immediately. In addition, no available iced tea and pineapple at the time. We also texted the cp # indicated at the receipt for feedback yet no response until now.

i am 5months pregnant resided just 5minutes away from chowking fuente.I crave for halo-halo the whole day, i planned to go to chowking just for halo-halo since morning but im not feeling well that day so i waited for my husband to come home and go there with him, my husband arrive around 5pm but i fell asleep.I woke up 9pm, i ate first then ask my husband to take me to chowking but he was tired so he told me to call for delivery instead, that was around 9:55pm when i called in and order for halo-halo;a lady answered and took my order so i asked few things like how much is the large (110)/regular size (80)of halo-halo, how much is the minimum for delivery, how much is the shopao(for my husband just to make it 200)the available shopao is bolabola (65).she asked me if its ok with me if they dont hàve leche flan for halo-halo, i said its fine, i first told her i want 2 large halo-halo then change it after 3-5 SECONDS to 1regular and 1 large halo-halo instead she said she already punched it but i told her to just change it coz i know that she can still have that order voided with her managers help, i heard her calling her manalllgers attention to void it so she can change my order then her manager told her that its already 10pm and she answered "pesti, dugay kaayo gud" (pesti is somewhat like a bad word in cebu)she kept saying it and putting the blame on me. i felt really bad about it, i really wanted to scold her and ask to speak to her manager, i even think of cancelling the whole order but i force myself to keep silent just to have that order done for my halo-halo's sake and also im thinking that she might do something wrong with my halo-halo if i ask to talk to her manager..i just felt really bad, extremely bad about her attitude when she said "pesti" while she was talking to her manager and her manager did not even stop her for saying that knowing that i am still on the line listening and waiting for them, i want there main office to do something about it coz that was horrible experience.i want her to be punished so she can realize and learn from her mistake..she deserve some deciplinary action as well as her manager..i was not able to get her full name thinking that i can get it through the receipt but no name was indicated on the receipt..i also tried to search for direct number to chowking main office to file a complaint but this is all i got and the facebook page.
hoping for the management action using the receipt attached.
thank you very much

To whom. It may concern,

 Good day! My name is cheryle dela cruz would like to file a complain regarding the rudeness I experience for these two workers ms. Chairman naval (cashier) and ms. Rosie barrameda (manager) who works at chowking walter mart pasong tamo last  october 3, 2014 at around 12:00-13:00.  also for the inconvenince that I always experience on your happy plus terminal at the same store. What happened is everytime I would like to eat at that store I need to go to jollibee to load my happy plus card for me to be able to pay them through my card because they could not process to add load, however they could transact if the card is loaded. The said date above I went first at jollibee store to reload that us why I have a balance of p257.42, then went back to chowking to buy some food, after I have provided my order the said cashier above my total order (one chicken lauriat drinks upgraded to ice tea plus one order for chicharap) is p224.00 she tap my card at the terminal and I saw stated at the terminal that it was declined, however when she try to tap it to their other terminal my balance is already deducted and only p33.42 left. The cashier said "eh wala naman kayong balance sa card nyo" I let her look at the receipt for the transaction I made at the jollibee then she replied again "kung may balance kayo may lalabas na resibo wala naman lumabas na resibo", without staring at the receipt I have presented for her to identify what happened because I believe she can certainly identify the time when I arrive at their store and the time I reloaded my card at jollibee. I have ask her "do you have any system to double check the transaction of my card", she escalated the issue to her manager ms. Rosie barrameda, she try to tap it again but the balance still the same, she told me "imposibleng magkamali yung system namin wala lang talaga kayong balance sa card nyo wala na kami ibang way para malaman yung transaction wala po kami computer para magbasa ng card nyo kundi yung terminal lang" then she make face. I was so embarass infront of many customer of what they did, to think that I dont have sleep yet came from work the night before that, then went to tmc for the result of my lab, that's why I decided to eat because my 3 year old son who was with me that day were both very hungry. The said manager escalated it again to ms. Mary grace ramos another manager at that store, she told me "mam lagi po akong nandito since morning puro madalas happy plus transaction namin wala naman po problema". Then she pause she let me explain what happen and we also went back to jollibee to confirm the transaction. Ms. Ramos is the only worker there who assisted me properly and provided respect also listen on my explanation at that store, while I am calling the happy plus hotline but I could not reach them through my portable phone, she also provided us the food we have ordered. But because of what happened I could not ate it I just let my son ate it because I am very worried with him. Ms. Ramos invited me at their office. I decided again to call happy plus hotline from their phone and I talked to ms. Dareen juanites and provided all the information while i'm crying she mentioned that it possible to happen. Ms. Juanites might feel pity on me that is why she escalated it immediately to her tl ms. Grace tulagan. I want to commend that two agent who back me up to the said store that it was possible to happen and they might be looking at the tools they need to use before they have provided an answer, because they were smart and very helpful to assist the cx who is in trouble, that is the time that ms. Ramos figured out that I am telling the truth. Ms. Ramos apologize and let me went with the food I ordered plus 300.00 gc.
     when I went home I told my friend who worked at dti bout what happen to me, she mntioned that the store should have had provided me the food for free and return my payment becuase they were unable to provide me the receipt upon purchase. Ms. Tulagan was able to view all the transaction i've made with my happy plus, but why the workers at the store didn't know that they could seek for help through its hotline, I will be the done who seek for way for them to identify everything. Beside that I dont have successful reload transaction at that said store. They made me so embarrased due to their rudeness and wasted my time that day. I have that night as well and due to that incident I experienced severe headache that is why I need to go back to the clinic for check up and I also need to undergo citiscan, that happened last monday october 6, 2014. It was so ridiculous that I have received that kind of treatment as a customer, that is why I am asking now for them to compensate all the wasted time, the embarrasment and the sickness I have gotten becayse of that incident.
     I am hoping for your immediate response

Hi im the regular costumer of chowking dimasalang. Base on my observation that the manager namely jennifer is very playing safe in his job because when the other costumer is complain about chicharap the manager said "wala akong alam jan ah ung cashier may kasalanan nyan" tama po bang sagot un iaasa nya ba sa cashier un. And may napansin pa ko dun sa manager na ung ugaling balahura grabe sya kung lait laitin nya mga cashier and mga crew nya pinapahiya nya pa sa maraming tao garbe naaawa ako sa mga employer nyo na under ng manager na un.. Pls response.. Bigyan leksyon ang manager nyo

Good day!

This is lilia judaya I just want to complaint regarding our order thru telephone call last june 10, 2012 at chowking zamora branch around 03:19 in the afternoon... We order (5- halo-halo special, 1- sausage pao, 1-sausage speacial, 1- chix chow and 2-beef pao... But our order arrived at 4:20 pm thru delivery...in the evening we dont take our dinner due to we had same feeling of stomach ache, lbm and vomitting.. We are 5 persons who eat this products. By around quarter to 10 in the evening we have to go to the hospital for medications and tests.. And the doctors diagnose was acute gastroentrritis with mild signs og dehydration...in our part we just want you to know... To check always your products or food that you serve in every customer... Hope you can give action regarding to this matter...

Controversial lds "chef bowl honey garlic chicken"
Chowking dimasalang

I just want to have the attention of the operation manager of chowking dimasalang.

Gusto ko lang pong ipaalam sa inyo ang mga kalokohang nagaganap sa chowking na to. Sa lahat ng hindi nakakaalam ng lds or lakad delivery service - (Pabenta ng produkto sa labas / paglalako) and sa ganitong paraan nagkakaroon ng kabulastugan. Example: ang chef bowl honey garlic chicken ay may 2pcs of chicken in one order for the amount of 79, kapag lds naman ang isang order nito ay nagiging dalawa dahil hinahati ito or it means na ung 2 pcs na chicken ay nagiging isa na lang. Binebenta ito sa halagang 60pesos each order with a pack of zesto. At ito ang masama for example nakabenta ang crew na ito ng 10 packs sa lds total of 600, so 5 regular order lang ang ipupunch nila sa pos with the amount of 395 magkano ang 10 packs of zesto 70+ nasan ung 130+? Sa loob ng maghapon 2 tao ang nagllds at nakakaubos sila ng average of 30-50 packs. Malaking pera diba? Meron pang ibang product na pinagkakakitaan tulad ng 1 platter ng pancit na hinahati sa 3 at each pack ay may kasamang empanada? Meron bang product ang chowking na empanada? At take note nagkakaroon lang daw ng lds pag nakaduty ang storemanager na si http://www.facebook.com/profile.php?id=100000607174787&sk=wall. nakapagtataka diba? Marami pa akong nalalamang maling gawain nila. Dapat maging honest kayo sa mga costumers nyo wag nyo kami hayaang di na tangkilikin yang mga produkto nyo. Hope magkaroon ng aksyon sa mga ginagawa nya. Buraot ka!

I took my business partners to chowking ali mall branch at cubao, quezon city just last may 28, 2011, to have a short dinner meeting there. But suddenly, a cockroach jumped over to one of the food we ordered. So we were shocked and called a crew and the branch manager. The crew actually chased that cockroach using a mop to kill it and the manager named marvin 'jap' san juan came over and ask for apologies. Then, they replaced the said food which where the cockroach did landed. I also noticed that there are lots of flies flying around the establishment. Maybe because the place is an open area. No glass wall, poor cleanliness and sanitation that may threaten the public health. As an evidence, I took pictures of the disgusting insects I saw at the place. So I won't let this bad experience to be taken for granted. I need to report this to the responsible committee that will make legal actions regarding this issue. I actually asked for the store's phone number and name of the branch head. Mr. San juan gave a name, mr. Randy ronares, and advised me to contact him this week in regard to my concern.

Please find attached herewith the proof photos.