Chowking
Reviews and Complaints

Hi i wrote a complain because of poor service..i order 1pc chicken with choco pao..then i told to the cashier..that "can you take out my choco pao"then the cashier replied "sure"then after 5minutes my lumapit na crew he told me that my order is 1pc chix with shanghai..i told him that my order is not shanghai..i told him that my order is choco pao..sbi ko pa sa cashier pa take out nalang..then pumunta ako sa cashier "diba may order is 1pc chicken with choco pao"then cashier replied "yes sir"ehhh...bakit sa receipt ko 1pc chicken with choco pao...cashier told na ok na po sir..sige..then i wait for more than 20minutes then mali parin ang na serve saken..alam nyo ba yung feeling ng gutom na gutom ka tapos ganun pa mangyayari..nanginginig ako sa gutom..tapos sabi ng manager "sorry sir palitan ko nalang po"then i'll wait again for my order..then may lumapit na crew he told me that my order tooks for 3minutes only.."i told him that i'll wait to long then you given me another 3munites..im so dissapointed...yung feeling na nawalan ka ng gana kumain dahil sa nangyari..this happen january 10, 2017 at metropoint in chowking beside lrt at 3rd floor..this is my worst ever happen this day..i wont let it happen again...the managwrbon duty that day "jewel fernandez"

Incident happened December 29, 2016 around 1:45 pm in store of chowking montalban Brgy sanjose Rodriguez, Rizal...sobrang kupad pagong na serbisyo, Hindi mga friendly Ang mga staff nio mula cashiers n Mas Madami Ang chatting kesa sa kumilos ng Mas mabilis, mga crew na pag inutusan mo mga naka simangot, na Kung tumingin sayo eh papatayin ka! At store manager at branch manager n papetics Lang na parang walang pakialam Kung madaming Tao na Hindi marunong mag supervised sa mga staffs Nia Pra mapa bilis Ang serbisyo, .at express lane na walang wenta dahil sa bagal na serbisyo, .mga crew ng chowking montalban branch Hindi marunong mag assist ng mga customers! On duty pa lahat pa petics na mga manger na walang ginawa kundi hawakan Lang Ang cp at mag kulong sa opisina Nia..na imbes na tulungan Ang mga staff's Nila para mapa bilis eh nga nga p! Sabayan pa ng almost 1hr n pila na parang edsa Ang haba ng trapik sa pilahan na di umuungos Ang andar, .1hr kana nag hihintay s pila pag order mo pa not available p ung order m! Tas pag serve pa ng food m eh abutin din ng siyam siyam sa Tagal! Ayusin nio Naman serbisyo niyo aksyunan nio, .at train nio ulit mga crew nio sama nio n rin mga store manager dito at branch manager na d marunong mag supervised at mag assist ng Tao Nila!teamwork dapat d Lang dapat mga member Ang kumikilos dapat pti leader Pra pamarisan at mahawaan ng kasipagan lahat, .nakaka dismaya kumain sa fast food na ganito!

I don't usually post in social media the happenings or events in my life but yesterday was totally unacceptable. We went to Chowking It Park - since my friends are planning to celebrate birthdays outside the country... everyone was so happy. I ordered my food, nobody is next to me i paid 1000 bill and ordered beef chowfan and milky white worth 165. i was looking for spoon and fork and straw... the cashier placed my drink and number on the tray and my receipt. i was told it will be to follow... since we are very happy... i placed my things on the table and stayed at the place more than an hour. I went to my husband's workplace after we ate and went to emall to have my phone fix. Upon checking my bag putting all the things outside my bag i was nervous because i did'nt get my change. for the 1k bill. my husband and I went to it park again. we talked to the manager named Anna and asked abt Cctv and she said she will review it... UNFORTUNATELY THE CCTV WAS ONLY FACING ENTRANCE AND DINING AREA. CASHIER JUST GAVE THE EXACT AMOUNT OF THE MONEY TO THE MANAGER.

#notochowkinganymore
#goodbyesiomai
#goodbyemilkywhite
#notaloyalcustomeranymore

Dear Sir/Ma'am:

Good day!

I am writing to express my disappointments on how payroll is being processed in Chowking, branch in Aguinaldo Street, Iligan City.

My sister-in-law is working as Service Crew and was promised for an ATM few weeks after date of hire. However, up until this date, there was no ATM issue for her to access her salary. Plus, she was not given options on how she can gain access to her own money in the bank.

I would like to get this reported. i wish this will be resolved. We want some feedback on this matter.

You may reach my mobile number +[protected].

Thank you.

TANYA

I brought online a combo meal of wanton mami with chuncky asado and regalar drink instead they deliver me a Chinese style chicken and chocopao. The delivery man told me that he will come back but he didn't i waited for almost an hour and a half. The store also called me but didn't do anything. I always purchase/deliver online specially i have a vey tight schedule and this is the 2nd time.

TIN: [protected]
december 13, 2016
i ordered four chowfan, ask for additional chili, and add tofu, and the staff didn't do any of that.

the worst chowking service ever! 👎 CHOWKING MAIMPIS. The staff needs training, especially Jenny, the cashier. Lack of focus, and doesn't know the menu. This is your 3rd time👎 Chowking just lost one loyal customer! Galeng👏👍

recently i ate at chowking in starmall talisay cebu. it was around 1 or 2 pm. i ordered chaofan and reg coke. what i noticed was the staff was just slacking off doing chika2 and the counter was empty as if the store was closed. but my main issue was with my reg coke. when i went for a sip in my cup i noticed a dark plastic thing floating along with the ice i went back to the counter and informed the cashier. the cashier just took the cup away and gave me a new one no explanation at all what was floating in my drink. thats when i noticed that the machine for dispensing softdrinks was missing a nozzle and thats when i saw the staff just replaced the nozzle back. no explanation. no care. and it was like i was bothering her. really bad service

I patty sales my contact # is [protected] im from dasmarinas cavite, kumain kami sa tutuban mall chowking, this is my receipt # [protected] date : 12-11-2016 time: 18:56 receipt name : mario at ung cashier na npakasama ng ugali is euly ung nasa nameplate nya.

Ganito ang nangyare nagorder ako ng fc combo with ice tea, chocopao and cas regular good for 2, then nung nacompute na xa at ngtotal bill of 291, then ngsabi ako saknya na may happyplus ako, ngtanong sya sa other cashier kng nkakapagliad na ang sabi nung isang cashier di pa daw tpos biglang nag sabi ba naman na pabulong pero rinig na rinig q "ano ba yan icancel pa to" oh db npakagaspang ng ugali di ka bagay na cashier te kung ganyan ang trato nyo sa mga guest nyo, at ang nakakabwisit pa wala syang promise time sakin na minutes pala ang chicken so ngantay pa kami ng mga 7 to 10mins and my god bloody pa ung chicken wing na naibagay samin o diba nkakabiwisit, sana di na mangyre to sa ibang guest pano magiging value for money kng ganyan ang treat ng mga cashier sa guest. I hope my action plan kau for this matter. Thanks

I went to a chowking edsa taft (0173) this morning. My or # is [protected]. My first complain is that the cashier is so rude. I said "i porkchowfan takeout" the cashier replied "anong topping" i said none, she replied again in a rude manner "so walang softdrinks" then i said " db may kasama ung 59 pesos?" Then her face frown at me... its a very satisfactory service. Is that how you trained your employees?. I got my order after 5 minutes, i went back to the counter to ask for a chilli paste. A supervisor approched me fast and i was pleased at first that she respond to my request. When i opened the paper bag, the plastic cover of the chilli paste is very disgusting and have oils and soysauce at the top of the cover. Is that how you serve customers?

Incident happened last Dec.6, 2016 at 8.30am at Chowking Center Square Santolan Pasig Branch, where I've ordered two wanton mami, siopao and a juice for Php208.00, we where the only customer back then but it took 20 mins the order to come up after following it up for 2x. But when the wanton mami came it was cold as ice and immediately told the waiter about but the waiter insisted it was hot and I told him he try and taste it.The crew took our mami but told us it will take another couple of mins. to have our order serve again.That's when i look for the Branch manager(Bernard Tipay)while I'm trying to talk to the Branch manager he kept on turning his back at me which i told him not to do so, instead Mr.Tipay proceeded at the kitchen area (at the back) and did not return. I've asked the cashier(Ms. Happy) to call unto his manager because I'm filing a complaint.But the said manager did not show his face up. They keep on telling me that my order will be replace but I told them I want a refund of the food that i didn't consume.Hopefully this complaint will be look into and an action will be taken for incompetency and discourtesy towards customer. Attached is the receipt for reference.

December 3, 2016
Time from receipt 12:10pm
Chowking taytay, rizal branch (Near taytay municipal tiangge)

Mahaba po ang pila at maraming tao, pero iisang cash registry lang ang gumagana. Pinapila kami ng dalawang linya gamit ang iisang registry na may dalawang cashier. Matagal ako sa pila, siguro mga 10 mins din un.

12:10 ang nasa resibo namin na ang order ay 2 chowfan with toppings, pancit canton at pineapple juice.

Di ko na napansin ang oras nung una kasi napag usapan na ata namin lahat ng kasama ko ang dapat naming mapag usapan sa kakahintay.

Nag follow up ako sa mga dumadaang crew, oo lang sila ng oo at ung isa nag sungit na hindi man lang lumapit sa kitchen para magtanong.

Tapos dinaanan kami ng manager at natanong kung may kulang pa. Nakakainis lang kasi nakita nya namang wala pang laman ang table namin, magtatanong pa sya ng ganun. Pero wala pa ring dumating na order namin.

Napapansin ko na mag iisanng oras na pero wala pa rin ang inorder namin, naunahan na lang kami ng katabi naming 12:18 ang nasa resibo.

Nagtaka na ako at lumapit sa manager. Unang lapit ko sa kanya ay nagtanong sya sa kitchen kung may #123 (Number namin) syang nakuha, bumalik ako sa upuan namin at tinitingnan ko sya. Para bang walang nakuhang order slip ang kitchen. Pumunta sya sa registry at may ginawa at narinig naming pinapauna nya un.. Dala dala nya ang 2 pj, lumapit ako sa kanya at nagtanong.. "wala ung order namin ano?" wala syang sagot. Sabi ko sa knya, patanggap tanggap sila ng maraming order tapos hindi nila magawa ng maayos.

Nirefund ko ang order namin. Around 12:50 na un. Humingi naman ng pasensya ang manager pero nakakainis lang talaga na kailangang malaman ng management ng chowking para magawan ng kaukulang aksyon. Sa tagal ng inantay namin, wala rin naman pala kaming aasahan at ganun pa ung serbisyo nila.

Bago pa nga samin, may babae na nagrefund na rin. Parang may kung ano sa naserve sa kanya. Sinabing papalitan pero nirefund nya na lang at lumabas.

Sana may gawing aksyon dito para hindi na ulit mangyari sa iba. Pero sinisigurado ko po na hindi na kami babalik sa branch nyo na un.

Salamat.

Nanghingi ako ng sawsawan para sa order na lauriat na golden chinese pork, then etong cashier na pinaghingian ko (Ruth ang name). Tumingin muna sakin ng matagal tpus biglang tanong na "ano bang inorder mo?", sinabi ko ung order ko. Then sumagot sya na "wala namang sawsaw yon" na may tonong nagtataray. Then maya onti nagtanong ng "ano bang sawsaw hanap mo?" then sinabi ko is ung soy souce then nangingisi at natatawa sya habang may kabulungan na crew na natatawa tawa rin. Sana oh huwag nyo naman ipafeel na bully kayong iilang mga crew at cashier jan sa smbicutan. Huwag dalhin ang pagkaskwating sa trabaho nyo. Napansin ko rin mahilig kayong magkwentuhan at magtawanan ng patago habang inoobserbahan nyo ung mga customer nyo. Nangttrip kayo na parang mga highschool students. Paki-ayos naman ethics sa trabaho nyo.

Hello, I dropped by Chowking Julia Vargas brance (within Shell Station along C5) this morning to order one large milk tea and one choco pao that totaled Php 111.00 for my bill. I was supposed to pay via my Happy plus card which still had balance, but they told me that Happy plus was offline. I then paid by cash. Since I didn't have a smaller bill, I gave the cashier (which appeared to be a trainee, she was in white polo shirt and was assisted by another employee who was in the regular uniform) a 200-Peso bill and 11 Pesos in coins so that she can give me a change of a 100 bill. I was in a hurry because I was on my way to work, so when my order arrived I then left the store not able to realize that I didn't receive my Php 100 change yet. I work in BGC, Taguig so it's not easy for me to go back and get my 100 change. I know I forgot it due to being in a hurry, but I also know that if the cashier had not forgotten to give me my change in the first place, this wouldn't have happened. I know that if I go back there later after work, they may not believe me even if I tell them to check their CCTV cameras that I was not given my change. Please ensure this doesn't happen again with other trainee cashiers. Thanks, and I would really appreciate it.

this happened last night sa chowking mindanao ave. nakasimangot agad yung sa counter, nagsasabi palang kami ng order pinangungunahan na kami. so ang nangyari mali ang pinuched na order. instead na beef wonton, soup lang binigay. so binalik namin, yung manager wala man lang sinabi. kinuha lng ulit yung dapat order. then napakatagal, nag follow up pa kmi dun sa kapalit na order . tapos manager nagdala samin, nakasimangot na.then mali nanaman, lalo sumingangot yung manager. then umorder ulit ako halo halo. kako dun sa nasa counter penge extra milk. sabi okay daw then antagal nnmn dumating. nung dumating walang extra milk. pumunta ko sa counter, nanghingi ako milk, nagdabog yung nasa counter. sabi ko pabalik balik kami, bakit di maayos yung order. and then yung whole stay namin iniirapan kami nung manager. ni walng sorry, pasensya na kr etc.. eh kaya ganun mga crew eh kasi ganun din pala manager. manager pa umiirap. tsk..

Ang babastos ng mga crew ninyo! Nangiirap ng customer at wala man lng greetings! Wala pang kagana gana magassist! Nakasimangot pa! 7pm palang naman! One hour bago magsara pero mga uwing uwi na!
Ang tagal ng pagserve ng food! Kaya kami pumunta dun pra kumain! Hnd para tumambay! Kung hnd pa ipa-follow-up, hnd pa aasikasuhin!
Ang dumi ng place ninyo! Ang init pa! Ang iingay ng mga crew ninyo! Ang babastos! WORST!

We've had late deliveries for 2 straight days and our order is just for 2 people. Yesterday, they committed a 30-min delivery TAT. The order arrived 30 minutes after (1 hour total). Today, they gave a 45-min TAT. It's over an hour already and we're still waiting. The call center and the store manager cannot even tell us where the rider is.

Not ordering from this restaurant again. We should not have ordered from there in the first place. We'll go with better options next time.

Sana gawan ang action na ito !
Yung manager ng chowking pavilion nagka girlfriend ng kahera ng hindi ng alam ng rm manager sana gwan ng action ito !
Alam ko po bwal tong ginagawa nila
Kase nsa batas ng chowking ata yung sinabi ko !
Madami nadin cla ng sd etc...

This is not the first time happened to us, we always order in drive- thru and sadly the crews always forgot to complete our order. Yesterday - September 18, 2016 evening we ordered again when we got home we found out the 4 pc. soimai is missing. So very inconvinient to go back to the the store just to present all the order they were given to us and the reciept, take not we have wanton imagine that our soup was very cold already. And thats not the point WHAT'S THE STANDARD FOR THE RETURN AND COMPLAINING CUSTOMER. YOU SHOULD NOT MAKE US FALL IN LINE AGAIN LIKE THE OTHER RECENT CUSTOMER..!

Sept. 5, 2016 @ 11pm (Chowking redemptorist branch - beside baclaran church)

I am abby and i want to complain re: customer service that me and my boyfriend experienced a while ago at your chowking redemptorist branch (Baclaran).

We came from cavite pa po and we decided to have our dinner @ the said chowking branch (11pm) before we go home. Galing pa kami sa trabaho and for sure you know na by this time gutom na din kami thats why we decided na magdinner na para makapagpahinga na din agad pag-uwi.

We ordered chowfan w/ shanghai and chicken w/ rice and shanghai. Honestly i'm not a gravy lover and so i asked for your "vinegar" i did that everytime i'm at your store, i truly love the taste of your vinegar and in all fairness w/ all your branches never ko pang naexperience na hindi ako nabigyan or nagkaroon kayo ng limit on your condiments. But this time i had my terrible experience in your store where i felt insulted by one of your staff. Kailan pa ba kayo nagkaroon ng discrimination sa pagbibigay ng condiments nyo? Kailangan ko bang umorder ng mahal pa sa 200pesos para hindi nyo pagdamutan ng "vinegar"? If there's an extra charge for your condiments hindi ako magrereklamo at magbabayad ako ng maayos.
You have your staff named romnick sarmiento as what the asst. Manager told me when i asked for his staff's name, well i dont know if its true since it sounds like an actors name. My bf requested for vinegar nilapitan nya pa ang staff nyo at hindi basta tinawag lang, maayos humingi ang bf ko sa kanya pero instead na bigyan ang bf ko he asked my bf "sir ano po bang order nyo?" natural na magtaka ang bf ko sa tanong nya, kailangan pa bang malaman nya ang order ng customer bago bigyan ng suka?... Nang malaman nya na shanghai at chicken ang order namin he told my bf that your vinegar is exclusive for your siomai only... Its just a matter of vinegar napakalaking abala ba o kawalan sa inyo? Sinabi ko na kung my extra charge i'll pay for it kasi ako naman ang nagrequest sa bf ko na ikuha ako ng suka..Ok na sana kung dun na lang natapos pero hindi pa din tumigil ang staff nyo kahit nakabalik na ang bf ko sa table namin, , , dumaan siya sa harap namin at lumingon kaya nagreact ang bf ko na titingin pa siya, pinigilan ko na ang bf ko at sinabing hayaan na ang staff nyo pero talagang nanadya ang staff nyo at dumaan uli sa amin, this time hindi lang siya dumaan kung hindi, timigil pa sa harap ng table namin at tinignan kung ano ang laman ng table namin o ano ang inorder namin, this time tumayo na ang bf ko dahil sa kabastusan ng staff nyo, , pinigilan ko ang bf ko for several times para hindi na patulan ang pa ang staff nyo dahil talagang nakakabastos ang ginawa nya sa amin... "it's just a matter of vinegar that i am talking about" pero ibang klaseng pambabastos at experience ang dinanas namin sa store nyo... Sinong customer nyo ang makakakain pa uli sa mga nangyari... Kung ibang tao to baka nasuntok na ang staff nyo, pasalamat pa siya at hindi siya sinuntok ng bf ko, pag kain ang pinaguusapan natin dito, gutom kami kaya kami umorder sa store nyo pero anong ginawa ng staff nyo? Kasisimula lang namin kumain ni hindi na kami nakakain pa at umalis na lang kami dahil wala din naman kaming nakuhang action from the branch manager... Umuwi kaming hindi na kumain at sobrang galit sa experience namin sa store nyo.

Your immediate response and action is highly appreciated.

Abby vicente
[protected]@gmail.com
[protected]

branch chowking sm marilao, ask ko lang bakit nag bebenta sila ng ticket ng promo opening ung free payong kung ubos na pala ung payong, 3 beses na kami pinababalik balik simula sept1, binayaran namin ung ticket tapos pinababalik balik lang kami bukas ng bukas, sana di kayo nag promo ng opening free umbrella ang mahal mahal pa 200pesos 3ticket pa binili ko tapos di ako makaka avail. paki ayos serbisyo nyo.