Choxi / NoMoreRack.com
Reviews and Complaints

I requested two orders be canceled in accordance with this company's posted policy which is as follows:

During each days deals, you have until 9 AM EST the following day to cancel purchase of any items that you have ordered. For refunds after this point, please follow the "Return Procedures" that we've set out above for guidance, as your items will already be in process thanks to nomorerack's™ quick shipping policy.

I submitted a cancellation request via the company's internal customer service email on Sunday, December 2 and again on the morning of December 3, well before their 9am deadline.
Following was the company's response:

Unfortunately, since the order details had already been forwarded to our suppliers we are now unable to cancel this order.

This is completely fraudulent since their website clearly states that if orders are cancelled prior to 9am (which mine were), they will comply.
Now I'm out this money with no way to get it back as following is what they state in their email:

As always though, within 30 days of receipt of the item, you have the option of returning the item back to us for a full refund of the purchase price of that item (excluding shipping). Upon receiving the item, a refund will be issued as store credits to be used on any future Nomorerack purchase.

I don't want a store credit, I want my money back!

i have been ordering things from Nomore rack for about a year and Never had a issue, hopefully it stays that way, i ordered the austrailian, boots, jewerly, juicer, purses, sandwich maker and a wall fireplace which is heating my daughters home very very well, i am sorry for all the people who are discouraged,

Hi Downlow,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

That is my exact experience with nomorerack as well. I told them I do not want a credit, because I have no intentions of ever ordering anything from them again. They told me the same exact thing they told you.They are a total fraud! If they only give credit for future purchases, they should say that on their site! Every response they make to the complaints here are the same too. They say they would do anything to make your experience better, but if you email them as they suggest, you get the same answer...only credit after returning product at your expense. Well, what if you haven't received your order? Too bad, they will not give you your money back! Stay away from nomorerack folks.

Hi,

Good day! Please accept our sincere apologies about the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing. We assure you that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

FAKE Dr Dre Studio headphones, I spoke to a representative and they told me it was a final sale and that they were not going to help me after telling me to go out and get a letter from an attorney or from Dr Dre stating they are fakes then they will be able to refund me. Joan is the rep is spoke to.

Hi toohrtz,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

This site is a fraud.I was stupid enough to think it was to good to be true.
They take your money and never send product.
Class action lawsuit is what I suggest, not even to get my money back but to get rid of them.
Big internet scam...DONT PURCHASE FROM THEM!

This place is a scam. No number to reach them, never sent product, no email reply.
This site is criminal. Is there anything we can do legally?
julienilsson@ymail.com

please visit this facebook page and hit like and share. Nomorerack is A SCAM. Just wanting to get the word out there about them. They used facebook to get sales maybe we can save other money.

Hi,

Good day! I would like to begin by saying that we apologize profusely for the issue you are having. We would like to reassure you that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account/order to experience@nomorerack.com, we will immediately resolve this to the best of our abilities. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.

hi, i do ordered a telephone from nomorerack on december 27th 2012 and up to this day the product still have not yet arreived and 23 emails a they stop respond to my emails . they have a office in new york i am going to court in the morning to file a claim against them. in brooklyn. new yok. i think they suck ..they"re fake FAKE poor quality . in furrier customer service...

I too have been waiting for he Australian boots since November 26th. I too just asked for a refund. I am so terribly disappointed in this. How see they take advantage of us?!?

I too have ordered 2 pair of boots end of November and have been getting the same run around. Asked for a refund, doubt if I will see it. Thank goodness I didn't order alot of things from these people and used a credit card with only a hundred dollars on it so I wouldn't be ripped off. Extremely glad I did not use my debit card.

I have had a similar experience; never received the boots I ordered; received one sheet set that was pretty nice in quality; ordered a second set and NOT the same product; terribly inferior; I have received no refund on the boots that never arrived; I will be filing every type of formal complaint i can that deals with Better Business Bureau, Federal Trade Commission, and licensing agencies. No One should do business with them...or suffer the consequences.

Hi,

Good day! I would like to begin by saying that we are deeply sorry for the negative experience you had with our website. Please know that we would do anything we can to help you out and we want to thank you for your continued support. Rest assured that we are more than willing to have this matter rectified for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to settle this to the best of our abilities.

Again, we sincerely apologize and rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.

I had the same experience with ordering the beats by dre solo headphones right befor xmas and when they arrived they were thrown into a usps box with no retail box of any sort. I was angry but thought maybe they were factory refurbished or something and I just missed it. Well turns out I took them in after reading a review about the site and it was confirmed that the headphones are 100% fakes well when I found this out I contacted there customer service and they stated that since it falls outside there number of days to return they are not willing to compensate or do anything about the issue even though I let them know they were confirmed fake. There response was they came from a good seller. BUYER BEWARE

i just ordered beats by dre before i read all the bad reviews they have. how do u know there fake? :(

Hi Ruone,

Good day! Please accept our sincerest apologies for the experience you had with our website. We assure you that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.

Back in June 2016 i placed an order i never received. Finally, after several inquiries, I cancelled the order and asked for a refund. They gave me a credit and I ordered more merchandise on October 17th. I never received this merchandise order # [protected] for $61.80. Edna Hollaway

I baughtba tablet for 47.99 and have received it just yet this was on july 7th

It's a SCAM...The remaining item you'll probably NEVER get...You may want to file a dispute with your credit card company, for that what I did and LUCKILY I was able to get my money back...Good Luck

Hi,

We sincerely apologize for the inconvenience we may have caused you. It normally takes 2-4 weeks for an order to be delivered. We are sorry to hear that you still have not received all of the items you have ordered. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

i have been ripped off on 4 occasion's. they chrarged my acct 2 time's wich overdrafted my checking acct. which to this day i have not ever recieved the bra's i ordered nor have i been refunded. they are a big rip off and when it come's to returning item's they will not pay the full amount of the shipping cost. save your money because i have lost over three hundred trying to deal with them.

My sister order boots as well from No more rack.com using my credit card, and to this day she haven't received her order...She received a email stating that the item had been shipped and a tracking number through Fed-Ex, well we tried tracking to find out that it was a FALSE tracking number...This is the BIGGEST SCAM...BUYER PLEASE BEWARE...I have research the web and has came across 1000 of complaints, from where item being shipped damage, debit/credit being charge more than once, and most of all they are NEVER getting the item...BBB RATING IS A F...BOTTOM LINE IT A SCAM...A customer service rep claiming to be apart of no more rack support team or visiting site such as this one jabbersite, posting too customer of negative feedback about that site, claiming to be concern and asking for you to direct email (Vincent) being one of the name. It's all BULL...Also they have a facebook page and it you post anything negative it will be removed and only result in too them blocking you so you can't post anything negative about there site...What a SCAM...

Hi,

Good day! Please accept our sincerest apologies regarding this matter. We are sorry to hear that you have not yet received your order. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

@ AnitaN I suppose you work with NOMORERACK.COM and could be one of the very ones stealing from us...It"s nothing but NEGATIVITY all over the web about NOMORERACK, just google its name...But it's is people such as you that make FAKE profile just as your website and post postive/neutral feedback trying to convience other that the website is legit...***SCREAMING*** TO EVERYONE THAT READS THIS GOOGLE BEFORE YOU BUY!

I ordered boots on 12/2, and it took awhile, but they did arrive on 12/20. I didn't get any email notification that they were shipping. They just showed up.

I've ordered from Nomorerack.com before and always receive what I ordered and no complaints. I suppose the only comments people take the time to post are negative, so good reviews are rare.

Chances are you will not get them...As of today 12/18 NO BOOTS...I've done away with that debit card and my bank did resolved the issue and I got my money back...I hope you can get you money back, but most important I wish it was a way we can STOP THESE CROOKS FROM STEALING OUR HARD EARN MONEY...

If I had the boots I ordered, I would send a picture! As of today 12/13 no boots! Went to the bank today and filed a complaint. Hopefully I will get it resolved in a timely manner.

My sister had the same thing happen to her...She order boots and using my card, NEVER RECEIVED THE BOOTS...IT'S A SCAM...BUYER BEWARE ...BBB rating is F...1000 of complaints all over the internet...And some one joining all the complaints site responding to the negative feedback, requesting you direct email...POOR CUSTOMER SERVICE...I have read so many complaints where shopper received damage good, or just HORROR story where one lady lived off a social security and had been saving up all year because she came across this website thinking it to be a legitamate site to shop and spent over a 1028.00 and only to find she been scam and she stated her kids and grandkids christmas has been ruin because of this...Lord Jesus what a SCAM...How can we stop these people? My sister have went round for round with htis people only to receive a email stating her money have been credited back to her card...REALLY?

Hi,

Good day! We sincerely apologize for the negative experience you had with our website. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

Delivery times vary for each item. As stated on the FAQs link of our website, it normally takes 2-4 weeks for an order to be delivered. We are sorry to hear that you still have not received all of the items that you have ordered. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

I had the same thing happen to me. I ordered boots around 11/19 also and was sent an email that said my order has shipped and went to check tracking and it isn't a valid tracking number for UPS. I even called and asked the CS rep how it had shipped and she said it was scheduled to ship on Dec. 5th which was the next day even though I had shipping confirmation in November. I go email the CS and find out that my order isn't shipping through UPS but shipping through the postal service. I'm just glad I didn't order any Xmas presents through this site. I sent another email today and was told if I hadn'e received the boots by 12/21 then I would be given a full refund.

Hi,

Good day! Please accept our sincere apologies about the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.

We are sorry to hear that you have not yet received the item you have ordered. Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

On Jan 2nd I ordered a pair of boots they had advertised on Facebook. I received the boots a week later, right size on box and wrong size shoes inside. I told them I did not think my sending them back should be my expense since it was their mistake. The customer rep write me and told me I would be refunded to my paypal account the shipping charge. After she refunded the boots there was no refund on the shipping. Then I was passed to another customer rep. He stated to give them 3 to 5 days and money would be refunded to paypal account. Today was 7 days and still no refund and given another customer rep. I was told that to give the company 3 to 5 days again and I would be refunded. Now since Paypal transaction goes through right away any one want to guess what will happen in 3 to 5 days?
My advise unless you are looking to throw money away on cheap products ... Do NOT order from this company. The quality of the boots looks less then what would come from Wal-mart. They lie about refunding your money and treat their customers like idiots.

I recently bought a tablet from them. It looked great when it came. Shipping was reasonable time wise. I charged over night as stated. It lasted a whole 3 minutes. It then would not attempt to work even on charger. OK. Bad product. And then the fun began. I was informed through inquiry that my item was not in stock any more and they would have to refund. Ironically that day, my item was a door buster! Not in stock? We have been running around for days. Lets see if I really get refunded after I just shipped it back. My item received did not even match the description I ordered to begin with. Merry Christmas!

I ordered a pair of boots from theis site way back in november, I was getting theem as a gift for christmas. I did not get theem. Period. I was receiving emails from theis company up until jan 12the stating theey were sorry and thee back order but theat my order would still be coming. I emailed theem a few times. Once was thee day after christmas and theey theat one I theought got somewhere. They emailed me back withe a nice email on thee 27the stating theat theey were very sorry for thee inconvenience, theey were in talks withe thee vendor and theey would be issuing a credit of $24 if I wanted to order sometheing else while theis issue is resolved. I went and looked and did not by anytheing at theat point still wondering if I would even get it. On january 12the I did get anotheer email saying theat theey are sorry for inconvenience, but I should be getting my boots soon. Well, theen beginning of feb I called to ask about theis and theey theen state theat theey will contact thee vendor to see theat was going on and to give theem 5-10 days for a reply. March rolls around and notheing I call back and theat customer service rep tells me theat theey notes on my account are confusing and hard to follow. That it appeared theat I had gotten a refund on thee boots. I theen explained thee situation she said she understood and would have her supervisor correct it for me. Fast forward to today. I went online to see if theey did finally credit thee original amount back along withe thee inconvenience credit so I could look around thee web site. I had neither now. So I called and I spoke withe annette, what a horrible customer service rep. I have talked more to theese people theen my own family. She kept just repeating thee fact theat I got a credit on thee 27the for thee boot theat thee shipping department canceled on december 31st. Then she stated theat theey would never give a credit for inconvenience, theey would just refund thee amount. I asked her to please explain why I would get a credit on thee 27the for an order canceled on thee 31st. She stated theat some times theings take awhile? What? I asked theen what happened to thee $24 credit she theen told me theat I spent it? I asked her to look at my account and tell me went I did such theing. She looked and replied withe "its not showing here, but you must have. " that is thee reason? She kept putting me on hold and saying she needed to talk to a supervisor. After being put on hold many times and being told very passive aggressive theings like "you are entitled to your own opinion theere is notheing I can do for you. " or "the last agent did not notate theis" "i also show thee boots as being sent" I asked if I could just talk to her supervisor. I was theen on hold for 5min's so she could really actually track one down. Good girl annette. Her supervisor theen got on thee phone withe a totally different attitude and personality, her name was "lovey" she got on to my account to read annette's notes. Once again started to say thee same theings theat thee order was canceled theough on jan 11the and I was informed thee 12the but was never offered any more refunds. I explained thee whole theing over again about thee credit, thee refund thee everything. I told her I could send her thee emails. She stated theat yes theey had a problem withe theis vendor so thee vendor canceled all orders on december 31st and theat is why thee sent thee email on dec 27the to give thee credit to customers who ordered thee boots. Since theey knew most were for xmas and if theey were still in talks withe thee vendor theey were not sure when theey would be shipped. She still made it should like basically a gift to all, since all over it said for thee inconvenience for not having your order in time. I called her attention to theis she said theat many people took it thee wrong way and when I talked to someone in feb theey should have completely told me theat theere was no way I was getting theose. Instead my credit was taken off since it was "from last year" so bottom line lovey did give me back thee $24 credit after hours of my time and frustration talking to people theat have no idea what emails theey company is sending out and back tracking on theeir words. The company made off great if no one else caught onto what theey were doing. So, I am still stuck ordering from theem in hopes theat I get it. So theey get thee money and theey will not refund thee amount. Even theough it shows me keeping in monthely contact. Horrible customer service~poor notation~lack of communication~sneaky~they got my money if I wanted them to or not.

Ordered from this site a pair of pajama jeans - followed guidelines for size and when I received them they did not fit - I also had to pay a .75 international transaction charge that I was not told about - E-mailed their customer service to return them which I did at my expense and have NEVER received the credit. I have contacted them several more times and when I try to sign on thru the customer service web page it will not accept my sign on - but when I sign on like I am trying to buy something MIRACLE it will let me - This company is a total rip-off and I am very very upset that I just didn't take the product to the second hand store and be done with it - I surely would have been money ahead. Read the reviews, there is not even one good one - Don't buy anything from this place !

Ordered 2 sets of sheets - within 4 hours of my order, my previously hardly-used and completely spam-free email address had 57 pieces of spam. 24 hours later, it was up to 355. Called to cancel and the number rings then goes immediately to a pre-recorded busy signal. Emails told me it was "too late" to cancel the order, I would have to return the item (at my expense) and they would only refund me "store credit". I filed a complaint with the NY Better Business Bureau AND the NY Consumer Protection Dept. Found their corporate office phone number online (it's [protected], by the way) and called, finally got someone on the line. They finally refunded my actual MONEY to my account after I insisted. The joke? Two weeks later, the sheets arrived! I emailed them, told them to send me a shipping label and I would send them back but I would not pay for it - they told me to keep them! The worst website ever!

I ordered a tablet form them and it was guaranteed that I would have it before Christmas, that didn't happen. I called and talked to 3 RUDE so called customer service Reps, NO HELP! I had ordered lots of items from them that were under $50.00 but when I order something that is a lot more expensive I never receive the item and NO ONE wants to help me and resend the item or refund my money. This has been going on for over a month. I'm so fed up it's silly. So to all that wants to do business with NOMORERACK, I would think twice...

I purchased a 4 night/5 day hotel stay in Orlando from Nomorerack last May 2017. I went to use the voucher for a trip this year and was told by the travel company that Nomorerack did not honor their contract with them on these vouchers therefore they are not valid. I called Nomorerack and finally got through to someone in customer service and was told they can't help me with "vouchers" that I need to contac the company through their email and someone would get back to me. I have yet to hear from anyone at this company. I am out $99, no one is returning my complaint. I have filed a formal complaint with BBB of New York. Stay far far far away from this company and this site!

A class action suit should be filed on this company for fraud and dissipation. I order two orders with them just before the holidays on 12/12/13 and still have received everything we order as well as one of the items was defective and missing part as well as another was nail polish and was ship damage. We could smell the nail polish in the cheap packing with on stuffing in it and it was dripping wet. Our postal delivery wouldn't even let us send it back by return to sender. He said that it was a hazard to do so and we had to seal it in a zip lock bag and then buy a shipping box so we could return it. We sent both the damage nail polish and the defective I Pod speaker back certified mail. We have sent e mail after e mail as well as "Ha, Ha" try to call the 1800 number. We order two a bracelet that we never got but we got a e mail saying order has been sent and this is now going on 16 days and nothing. The company should be shut down by consumer affairs for fraud. I am looking for a attorney to take on a class action suit on Nomorerack.com and recommend any and everyone else to do the same that has been rip off by this company.

This company over charges, double charges and does not send the merchandise, it is almost impossible to get them on phone, or get an approiate answer to emails. I have told them several times they are charging me for orders never made or receive, but they keep putting charges on my card. Just a complete failure as a place to deal with, all hype no merchandise.

This is a horrible company that offers zero customer service. I ordered a number of items on-line and they all came fine, but one of the items did not meet my expectations and I simply want to return it fir a credit on my credit card. Simple, right? And what one expects when the shop on line. But no...the only phone number goes to the worst outsourced company I have ever had the displeasure to speak with. I have been calling [protected] for 4 days now and I have been either unable to hold long enough to get anyone on the phone and when I have I have only been able to speak to the lowest class, uneducated, rude and unprofessional "representatives" I have ever encountered. After asking 5 of these idiots for a supervisor, mgr, or anyone in charge, I have only been told there isnt any. I have written twice to the "24/7 Customer Service email address" and have not been replied to. All of a sudden today as I struggled with yet another idiot, :"Sherry" to simply get directions to return the item, suddenly as all she could do was stumble and be confused, I was connected to "Thomas, The Lead" ( wooohooo). Another rude jerk who thinks he actually wields power but doesn't...guess what? I can only get a "store" credit! Not a credit on my credit card. Now I must dispute this with my credit card company, as the there is no way I will ever do business with these crooks again. NOMORERACK IS THE WORST! DO NOT DO BUSINESS WITH THEM NO MATTER HOW GOOD THE "DEALS" MAY LOOK...THEY ARE BAD NEWS!

Hi,

Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

100% polyester can be microfiber

https://en.wikipedia.org/wiki/Microfiber

DO NOT BUY FROM THIS COMPANY. The worst I've ever had to deal with as well! Their apology written right here is a lie to get others to ignore the complaints. I too bought this terrible "android tablet" that my daughter used for about 3 weeks before it froze up at the opening screen. No more rack told me I had to call Global Phoenix tablet. When I called this company they said this is NOT a tablet that they sold to no more rack and that no more rack is just giving out their number to keep their customers off their backs.. All I need is a firmware update (so I'm told) but no more rack argued with me to even give the specifications of the device they sold me! To be honest, I'm not sure they're even the correct specs. I took me 3 customer service people before I was even given them.
When calling the company I was refused a manager to speak with. The agent insisted that I must tell her why I want to talk with a manager. Once I did explain (she already knew exactly why before making me explain) she promptly told me there was no manager there anyway. To be honest, I sat for a few hours on the phone with this company I couldn't believe how horrible they were and the way they treated me and ran me around in circles. Never in my life have I been in such shock of "customer service". Unless you want to get ripped off.. stay away!

Hi,

Please accept our most sincere apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear that you have not yet received your order. Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

I'd like to say that if you read it is called ..MID 7" Google Android 4.0 OS Touch Tablet PC 1.2Ghz HDMI WiFi for $69.00 so with that said it clearly states its an MID right there in the details.

I agree that they do seem a bit wrong. But I did order the same tablet, as a matter of fact I purchased two for my twins. They arrived just when they said they would. And they are great little tablets. Sorry for all that have had a bad experience with this company.

Same thing here ordered 2 pair before Thanksgiving and received a fake tracking number for one and the other pair are still processing. Filed claim with paypal 3 days ago because nomorerack.com wouldn't return my emails. Paypal should pull themselves away from this horrible company.

OMG THANKS I WAS GOING TO ORDER FROM THEM. NOW I AM GONNA TELL I READ ALL ABOUT THEM DO NOT EMAIL ME YOUR ADS ANY MORE THANKS FOR POSTING :)

Well I hate to say I'm one of the many who did not receive any of my items I ordered on Dec 6th for christmas! They said it was guarenteed delivery if ordered before Dec. 9th! Well now I'm curious about what that guarentee is? I really would like my sheets I ordered ( 6 sets) but I expect to be fully refunded like all the other stores are doing for people who also didnt receive their items even if it was UPS fault I've heard other companies are still giving the customers their items for free! But I do not believe this is an UPS issue due to our Ice storm, because I received my items from other stores only 1 or 2 days after Christmas! But with Nomorerack- I have NEVER even been sent tracking numbers or any notifications that any of my items were ever shipped! I have been purschasing items from Nomorerack for several months now and have been VERY pleased with ALL my items and even the time frame in which I received them! That's why I decided to buy all my family members the 1800 Deelina sheet sets! They are wonderful and so soft and Durable and fit so well on my deep mattresses! I never dreamed I would have any problems having them arrive in time to give as gifts! But here we are on Dec 28th and I still do not have them! I'm also curious of what the customer service PHONE # is that someone stated is clearly on their site! I'm going to go back and see where I overlooked it, because all I could find under customer service was a email page which stated would be a 24 hour response but due to holidays 48 response! I was very disappointed to find that to be the case! If I would of known a phone number did not exist i would of never started ordering from this company! I feel that is a horrible way to operate a business and refuse to communicate via telephone with their customers! So now I have started communication via email that will probably take over two weeks to relay our information back in forth thru all these 48 response times! I even gave them MG number and asked for a phone call back to get this problem resolved but they are still choosing to respond only by email! So so disappointed in this company! I really thought I had found a great place to start frequently shopping! But I hate to say, unless I get a full refund they have lost me as a customer!

I also have received fake tacking numbers. Clearly I am disappointed that my Christmas gifts will not arrive in time. I ordered over a month ago.

Understood...but as I see it they are fine by me. Today I had a question about an order and I called them. The phone number was not a mystery, it was displayed prominently on the web site. The customer service rep was pleasant and helpful and the call was answered promptly.
If I fail to receive my order or if I am unhappy with my products I will be the first to scream SHAM! from the top of the highest mountain and rain hell upon the evil doers that smite me. Until then I gotta give props...

Until I have a negative experience with this company I will continue to post positive comments.

I have ordered stuff from them and I received my order. It was not of the best quality but it was a five dollar charm. Then I ordered a 100$ necklace. It also arrived. It did not come in a jewlery box but it is nice. As for the uggs. All the boots I have seen for sale clearly state ugg style boots. I ordered a pair of ugg sandals and they were real uggs. Remember folks..nomatter what or were, ya get what you pay for.

Same problem I have had not to mention bogus shipping numbers and no response e-mails and no phone number to call ... I suggest calling you Attorney Generals office and make official complain as I am. If we can not get what they advertised and paid for they need to be shut down

Hi,

Good day! We sincerely apologize about the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. May we ask how can we be of service? If you can please email the details of your Nomorerack account/order and of your concern to experience@nomorerack.com, we would be more than happy to assist you to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

Best Regards,

NoMoreRack.com - Customer Care

I just tried the site fir the first time. I purchased a beautiful leather handbag. When it arrived it was better than the picture on the site. Just over 21 days the hardware on the strap broke. I emailed customer service along with a photo and was first told by customer service that there was nothing they could do, but when I insisted on this being a defect with the bag they told me to ship it back for an exchange. I asked for the address to send it back to all of the sudden I'm sent a link of the site policies. I was always Leary about buying things online won't do that again.

I have ordered from NoMoreRack.com around 20 times in the past 5 months, totaling close to 100 items. I have had mostly positive experiences. It is one of my favorite shopping sites!
Some of the negative reviews are old, perhaps they have improved? I'm going to comment with my experiences in detail, including items people mentioned in other reviews.

1. Returns- I haven't needed to return anything-no experience

2. Jewelry - I ordered 2 necklace chains and they were even better than I expected.
But, I ordered a bracelet & necklace w/ pendant. Both items looked better in the online picture than they did in real life. Honestly, at the price I paid I was only mildly disappointed and chose to keep them. ($7 & $12) I know jewelry is photographed in such a way that it always looks different in person. This has been my experience with other sites as well. I probably wouldn't buy "real jewelry" online from anyone.

3. Shipping- most of my items came very quickly, I only had one order that took longer than estimated, it was about 2 days later.

4.Stuff selling out- it warns you on EVERY page that items are sold on a "first come first served" basis, they are NOT saved when you put them in the cart. They suggest you check out quickly if the item is important. I believe this policy is why the shipping it set at a flat "per item" rate. If you make an account the checkout takes under a minute! During the Black Friday sale I hit "checkout" after every 2-3 items so I didn't lose them. (If the checkout process wasn't so quick, I would find this annoying! But, its so simple that I am okay with it. I suggest keeping a tally of how much you spend if you checkout after each item!)

5. The 1600 series sheets: I have 4 sets of these! This was actually my first purchase on the site, I ordered 2 sets and when they came I loved them so much I went back and ordered more! So I have been using them for months. They are the microfiber type and they say 1600 thread count right on the package and the inner tags match the outer package. (I also got 2 sets of 1800 series sheets).
To be honest there was 1 issue with a sheet, out of 6 sets of sheets I got 1 fitted sheet that is slightly crooked and the seam is off a little, but it still works and looks fine. I actually assumed that they might be "irregulars" at such a deep discount. These are hands down the best sheets I have ever owned! I can't even find sheets of similar quality in the stores near me. The king sized sheets in the stores cost at least $10 more, and are nowhere near the same quality. (I do launder them according to instructions, if you wash them incorrectly they are going to wear out quickly and probably rip.)

6. Other items I can think of that I ordered and I am happy with:
I got 2 comforters @ $40 each. A waterproof Bluetooth shower speaker. Clothing. Winter boots.

A friend of mine introduced me to this site. I felt the deals were too good to be true, but a few items popped up that were interesting enough to look into. While browsing the site I opened new tabs to view the items, after going through everything I began adding items to the cart. I walked away for five minutes to tend to my dog, and when I came back and began the checkout process there were items removed from my shopping cart that were unavailable for purchase. There is no possible way that more than 20 items could all be unavailable in a matter of five minutes. I was looking at sheet sets, not iPods. I went to contact support and was forwarded to a pop-up of porn when submitting my email, that's not something someone needs to see when supposedly dealing with a reputable business in Housewares...

I know for a fact that it is not my computer, I'm a computer tech and it's pretty hard at this moment in time to come up with some type of a trojan for Mac, on top of the fact that the only other site visited was Google.com at that moment in time.

Stay away.

I order from them all the time. I have spent hundreds of dollars on their products. So have a lot of my friends. I have never had a problem and neither have my friends. It has been my # 1 place to shop. Today I received the most beautiful leather tote by Mark CIEL. THE PRICE WAS SO LOW THEY ALMOST GAVE IT AWAY. I also bought a watch same thing. These are all expensive items. I spent Less than 75.00 dollars. So I looked them up on line to see their regular price. To my surprise the regular price would have been over 500.00 dollars. There are some people that just can't be pleased !

I meant I washed the sheets and the elastic in the fitted sheet snapped.

I've had similarly bad experiences!
I bought a set of sheets advertised at 1600 series, which I thought meant 1600 thread count. When I received them they were synthetic material and def not 1600 thread count but I needed them and only spent $30 so I decided to keep them. Unwashed them and when I went to put them in my mattress for the first time the electric in the fitted sheet snapped. Now that they are out of original packaging and "used" because I washe them they are non-returnable.
I bought a watch from them advertised as "Unisex", and it showed up a large clunky piece of crap. I was then told by
"Customer Service" via email that the item was "final sale" but that was not on their site when I purchased the item. When I threatened them with bad publicity an loss of customers they replied with the option to return item at my own expense for shipping, then I could wait for them to determine if my item, and my return shipping costs were eligible for refund.
Oh and I'm still waiting on another piece of junk from them that has been at the post office 30 min away from me (according to their crappy tracking via DHL) for nearly a week. I can't wait to see what POS I will be receiving.
Oh, and rather than returning the $15 watch and paying $5 to ship back with tracking, I took it outside, nailed it to a post, and hit it with an axe.
WORST EXPERIENCE EVER SHOPPING ONLINE.
I wish I had read their reviews beforehand.
And the "customer service" department needs to be renamed to "Customer Disservice".
Horrible. Awful. Terrible.
I'm very very angry I have them a single cent of my money.
And no, No More Rack. DON'T CONTACT ME.
I'm done.

I went to the site when they first started. Ordered a couple of things and everything was okay until last December. Ordered something three months later, I called and they did something and I received it a month later. Last month they had a special, I tried to order it before the time ran out, but it wouldn't let me. Today, I used online chat to inquire about a product. Take a look at the result of the chat: You are now chatting with 'Clara'
Clara: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today?
you: Regarding the Mark Ciel Ostrich Party Tote Bag. Is this item real ostrich or pvc? Thank you.
Clara: I apologize but unfortunately the only information I have on this product is the information on the website. I can let you know though, that you may return any item within 30 days of receipt of them item for a full refund of the purchase price.
Clara:
you: Yes, but I will have to incur additional shipping cost. That doesn't sound fair, especially in light of the fact that you all do not have information about a product you are selling. Someone should be able to get an answer to a question such as this. The customer should not have to bear the burden.
Clara: I apologize for the inconvenience
you: So, your answer is to not try to find an answer to a customer inquiry? Is there a supervisor or someone I should call for assistance?
Clara:
Clara: You can reach us by telephone at [protected].

ordered stuff, no the same as pictured, when I said something about it not saying in ad that the tripod wasn't included, they replied...it doesn't say it was, , , real bad customer service ...ask for refund, said they would issue a store credit...so I kept my junk, why pay to send it back only to get more junk...STAY AWAY FROM THIS SITE...!

I ordered Ugg-like boots on November 26th. and on December 12th and December 18th, when I called, my order was still processing. Their customer service pretended to escalate. On December 23rd, I reported them, the NOMORERACK Page, to Facebook as a SCAM which is where I found these sorry people. on December 24th, Christmas Eve, they pretended to ship my order via the United States Post Office which I know is a lie. I used Paypal as I always try to, and got my money back. Use Paypal, not your credit card if you can help it. Paypal will get you back your money. and in addition, these thieves will not have your credit card account in their compromised files. their files were compromised, at one time.

I ordered three different items and everything was in good order, not cheaply made although it did take longer than I thought it would, but it was worth the wait. I intend to continue to order from them, and do not mind the wait for the amount of money you save.

I have tried to delete ALL of my personal info regarding my nomorerack account. It will not let me delete my billing, shipping or credit card info and would like all of MY PERSONAL info deleted and account "CLOSED"! I have never dealt with any company that makes these simple changed impossible to do. This needs to be fixed and confirmed it has been deleted by customers request ASAP! Thank you!

Hi Oakparker,

Good day! We sincerely apologize for any negative experience you had with our website. Please let me know what I can do to help you regarding your NoMoreRack account/purchase. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. If you can please email the details of your account and of your concern to experience@nomorerack.com, we would be more than happy to help assist you to the best of our abilities.

Best Regards,

NoMoreRack.com - Customer Care

this web site is fraudulant! RUN AS FAST AS YOU CAN! THEY GET YOUR MONEY BUT YOU DON'T GET THE MEBRCHANDISE! THEY ALSO SEND YOU A TV WITH NO PARTS INSIDE, BROKEN AND NON WORKING ELECTRONICS, ALL JUNK FROM CHINA (NON WORKING) I CANCELLED MY CREDIT CARD# AND ALSO DISCOVERED THEY ARE LISTED AS A SCAM WEBSITE!

Hi gbrowns4256,

Please accept our sincere apologies for the negative experience you had with our website. Customer Satisfaction is our number one priority and we want to do whatever we can to make your experience with Nomorerack as perfect as possible.

We are sorry to hear that you were having issues deleting your information from our website. Rest assured that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything to help you out and we want to thank you for your continued support.

Hi guccirush411,

Please accept our sincerest apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear that you were having issues in getting your account closed. Rest assured, that we would like to assist you in this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

Hi,

Please accept our sincerest apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear that you were not happy with the quality of the item you have received. Rest assured that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your Nomorerack account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out, and we want to thank you for your continued support.

Best Regards,

NoMoreRack.com - Customer Care

Hi Coldes,

We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear about the issues that you have encountered with the items that you have purchased from us. Rest assured that we are more than willing to have these issues rectified. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.

I totally agree! I was scammed by this company but I chalked it up to a lesson learned. Never again!

This company has too many complaints, and needs to be investigated. This continued consumer violations and customer dis-satisfaction has to stop. If might have protected me from what I have run into. This company appears to need better business to investigate.

This company needs an audit. There are far to many complaints here.