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Nomorerack is selling counterfeit Beats by Dr. Dre headphones. We received our pair on Christmas eve. They were not in a manufacturers box and did not include an owners manual. We thought for a second that these were perhaps customer returns or refurbished products, which would explaint the great price. We called today to ask and were told that these actual ship direct from a wholesaler who is well known on "webutation" for selling replica products. Nomorerack did not have any information on the product. Did nomorerack.com even investigate this seller? If they had they would have known immediately that this seller pushes fakes! There are several online complaints regarding this issue, all popping up since they first offered these a few weeks ago. Yet today they are selling more of these, now knowing that these are fake! Nomorerack offered to have us return these for a refund or an exchage. An exchange for what? Another set of counterfeits without a box or packaging? How do we send the product back for a refund when they were sent without a box and no packaging! If nomorerack is now aware these are fake they should give immediate refunds. Those of us who bought these are now going to scrounge to go get the real thing. Why should we pay return shipping and wait for a refund? I will be happy to send these back but want immediately repayment and paid return shipping! No one should have to wait for their money on a counterfeit product. I will spend the day spreading this online. Do NOT buy from this website!
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Hello Baltess,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your username / Nomorerack ID here, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
I fell for the "awesome" deal of a "pearl bracelet" worth 79.99 for only $5.00 plus $2.00 shipping. The thing broke the first time I wore it! They offered to give me my purchase price back if i sent the bracelet back. The "pearls" even look cheap! I also ordered the hello kitty messenger bag and don't think it looks like it should sell for $45.00(original price) I paid $20.00 but don't think it was worth it.
Hello Sviolde,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
They sell junk and after you get the junk they will only give a store credit instead of a refund for their junk. They can't get there orders right giving you know option except keeping the junk or getting more of their junk. STAY FAR AWAY FROM THIS WEB SITE!
Hello Drugele,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
I had a horrible experience with this website. I ordered a top in 4 different colors. They sent me on in black and 3 in gray. They told me they were out of the other colors. Why would I want 3 of the same top in the same color?! I've been trying to get reimbursed since December. I was told I needed to return the merchandise before I could receive a refund. When I finally returned it, they never gave me a refund. I gave them the tracking number twice and when they finally looked it up they told me that it was past 30 days and they would not give me a refund. Now I am out the merchandise AND the money! How is that even legal. They are refusing to give me either. This is a horrible, horrible site!
Hello Ramush,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
Misleading description of the "discount" I was purchasing. Vendor requirements not disclosed. Emailed them immediately (within hours) for a credit. Given run around via email (back and forth for a week, then just ignored). Called customer service. Sounded like they were in a submarine. They are escalating my concern again ie. blowning me off again. It's now been over a month. Voucher expires soon. I am sure that is what they are waiting for.
Hello Jireption,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
Buyers beware! The deals they post are usually not that great of a deal. The same products they have a 'deal' on can be found for a better price at other websites. They excel with the markup game and *completely* exaggerate the original retail price, therefore increasing the supposed % off the product. I have also bought an item that was a 'deal' and found it the next day at a lower price on the same site! They did not want to offer a comp or credit for the price difference.
As soon as I signed up on nomorerack I have been bombarded by junk emails... I find it very disconcerting that email addresses are shared or sold from this site- precisely for this reason I have unsubscribed and blocked all their emails as spam. This is no way to run a business, customers DO NOT WANT their email addresses given out to other parties... this company will eventually figure this out but it will probably be too late. People, run from this site!
Hello Nalimet,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your E-mail address/Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
Hello Enigalie,
Vincent here from nomorerack.com and I do apologize for your concern.
With respect to your email address being shared, I can assure you that any email addresses submitted are used for our own communication processes with our offers, company updates, etc. and we do not sell or share our lists with others. If you do have any concerns with other companies contacting you (other than nomorerack), please ensure you un-subscribe from these. In the future, if you do have concern with any email you think may be from nomorerack but is not, please make sure you forward it over to our support team so they can review this concern for you. We certainly want to ensure our customers that we do take their details very seriously and work very hard at protecting it.
Thank you for bringing this to our attention and please don't hesitate to send over any additional details for our review.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
I made a purchase on 5/24/2012 i updated My NEW ADDRESS from my old where i was getting older purchases sent before. So i knew i needed to update to get the product to my new house. Whhile ordering i did do so and once the order was submitted it still had my old address. Once i see that it had my old address there was NO WAY OF CHANGING IT! Or getting hellp from this company to do so. I called and they said it was to late and there was nothing i could do. She did tell me there will be a tracking number... Whats a tracking number going to do for me IF I NO LONGER LIVE AT THAT ADDRESS? GO there and sit by the mailbox when the tracking number says it should be here in hopes i get my stuff? There should have been something i could have done once my order address was wrong. Something i could have clicked on to let you guys know it was the wrong address. SO UPSET! Not to mention the only thing i could have done was email you guys which i did and still have not got back a responce. Still waiting... I WILL NO LONGER BE A CUSTOMER WITH THESE GUYS!
Hello Gaspen,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
I agree with many of these posts! Nomorerack has the worst customer service there is! I have contacted them 4 times now for a return in March for a credit or a refund since I order from them quite a bit. I've had good luck with the items I've received. They do take a long time to get to you, but I am okay with that. They actually sent me the wrong item and sent me the address to mail it back to, which I did right away! They keep telling me it takes 2 to 3 weeks! Still waiting!
nomorerack is a big big rip off. Their products are of very very poor quality and its very hard to get back your money. I have been trying for over a month for a refund . They claim that they dont know which products I returned.Stay far far away from this site. You guys should be ashamed . Just remember this "WHATEVER YOU GIVE OUT YOU WILL GET BACK''. Nomorerack should be just that nomore.
Purchased a tablet from nomorerack, was not happy with performance of tablet, sent email to customer service for return affirmation, they have no record of product being sent to my address, they ask for invoice number which did not come in package.so after many emails for refund affirmation, I sent product back in original shipping package to nomorerack in Los Angeles, they than deactivate account with them and no response of my refund,
Hello,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
Initially I was thrilled with the idea of being able to have something similar to gearscan.com for other items besides recreational. However, now as their inventory has expanded significantly, I have found that their products have decline in quality. Though the customer service is quick to respond to request, they are not quick to take action.
I have been waiting for a refund for a $20 item, which had the wrong description, for 6 weeks now. In addition, their sizes are off and typically run small.
I do not intend to make any further purchases, being that after further research, I have found that sites like Amazon and Ebay offer the same items for around the same price, but have customer service reps that do take responsibility is the situation and go above and beyond what is expected of them.
Hello Jillione,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
my accounti has been DE-ACTIVATED, would like to know why,
Hello 5Boys,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your account access. We are aware of some IP addresses that may have been blocked through their ISP and if I could ask that you email me directly (email below) with your name and details for your account so I can properly review and get this taken care of.
Again, my apologies and I look forward to your reply.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
THEY HAVE VERY VAGUE ADDS, NO REAL PRODUCT DESCRIPTION, DESCRIPTIONS CONTRADICT PRODUCTS. THEIR CUSTOMER SERVICE DEPARTMENT IS HORRIBLE. THEY HAVE NO REAL PERSONALIZATION OF PROBLEMS. MOST QUESTIONS ARE GIVEN GENERIC PRERECORDED ANSWERS THAT SOMETIMES HAVE NOTHING TO DO WITH THE QUESTION ASKED. THEIR SO CALLED LOWEST PRICES ARE CONSTANTLY BEING BE BEAT BY OTHER INTERNET SELLERS. THEY DO NOT HONOR OTHERS LOWER PRICES. TRACKING NUMBERS DO NOT WORK AND IT TAKES UP TO 2 WEEKS FOR A CORRECT TRACKING NUMBER TO BE GENERATED. EXTREMELY LONG DELIVERY TIMES, CUSTOMER SERVICE BASICALLY BLOWS YOU OFF WITH INADEQUATE REPLY'S. IN MY OPINION THEY ARE ONE OF THE WORST INTERNET COMPANIES OUT THERE.
Do not order from NOMORERACK (http://www.facebook.com/nomorerack) and don't like them... Still waiting for an order I placed a month ago and on top of everything I HAVE BEEN CHARGED TWICE FOR THE ORDER and all I get is the run around about the credit they are supposed to provide me...now they say I have to wait another 7 to 10 business days to get my credit when I have been contacting them since July 13 regarding this. In the first place why they make these mistakes and now they are making me wait. This is not customer service and starting to sound to me more like a SCAM COMPANY.
Avoid yourself the bad situation of dealing with them.
I am not typically not someone who would sit down to write a negative review on a company but I am SO upset with Nomorerack that I feel that everyone should know about their products. I bought a La Terre bag from their site, supposedly retailed $180 but I bought it for $35.00. I receive the bag a month ago and used it for about 2.5 weeks and one of the strap fell off from the bag and there's just no way at attach it back. I contacted their customer service and was told unfortunately, we have a return policy and it's 7 days (though I emailed too and was told I had 30 days) and since you're past that, you can't return the item. FOR GOD SAKE, THE BAG LASTED 2.5 WEEKS! And I only carried it to work and home after work and grocery and shopping on weekends. I've bought bags from KMart for $10 that lasted longer than that! Their so call retail price are all jacked up and not real. I would stay away from them!
Hello Branna,
Vincent here from Nomorerack and I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
My Apologies for any concerns experienced and do promise to get this resolved.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
Hello DAKOTABUD,
Vincent here from Nomorerack and I wanted to thank you for bringing your concerns to my attention and I would greatly appreciate any follow details (specific to your concerns) be sent directly to my attention at solutions@nomorerack.com.
Any further details on your account along with any details on orders, support, specific advertisements and other so I can properly review these and get back to you right away.
Thank you in advance and again my apologies.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
HORRIBLE. I ordered 3 items, none of which were as pictured on the site - one was a cami that was supposed to be ecru and came bright pink (and garbage quality), one was a "solar lamp" that came in a different color than what I ordered and worked one time before never working again, and one was a set of "plant coasters" that were literally the size of drink coasters. Their shipping was completely bizarre - each item was haphazardly thrown in its own box, 2 of which were huge (like the size of a small tv box), no receipt, no return info, nothing. I contacted them to ask how to return items - their customer service person didn't seem to speak english, so it took 6 emails to even get info on how to send these items back. After hearing nothing for 3 weeks, I contacted them and complained - they claimed (and still claim, despite the tracking sent to them) that they have not received my items, and refuse to issue a refund. I think at this point it's too late to do anything through the credit card company.
This site is dishonest from the minute you order till the minute you don't receive your refund - STAY AWAY - FAR FAR AWAY!
NOMORERACK.COM is HORRIBLE place to shop! I was so stupid to trust their advertizing and cheap price that I bought several (more than 10) items from them (for the total about $500 00) Nothing, I repeat - nothing is useable. Some of the issues I had were...Items "mailed" but never received, wrong items shipped, broken items, the quality of the items I received were not what they advertize, they put the misleading pictures and not honest descriptions (a lot of hidden vital information and there are no customer service reps to help you), their "unbelievable" deals from too many shady merchants, on their facebook page, if you express your concerns they will delete your post instead of addressing it, and the customer service is TERRIBLE! They are bragging about an easy return.., but it's not the truth and If you consider shipping cost plus the cost of returning it's not worth the most of cheap junk you already lost money for..
The last drop - this June I decided to buy Shoulder Tote Bag (for $33 adv. price $147) The junk I received totally different from the picture (for an example the hardware is bright yellow instead of a plain silver and so on..) plus it has broken zipper you can't fix because it's so wavy and cheap.. On the top of this they charge me twice for the same purse. So I got total charge $70.00 for one piece of garbage.., many hours online and on the phone over this issue Their customer service is a huge joke! They sent me completely broken merchandise and refused to refund my money I got ripped off. My opinion this is a group of organized criminals! Buyer Beware!
I also have been getting the run around on my refund on a item that was defective. I have read all these remarks and will never order from this scam of a company. They are worthless.
Dreadful site. Although their site says shipment will arrive in 3 weeks, when it hadn't been shipped after week two, I asked for status. After the fourth email Asking to have the item shipped, and it still wasnt, asked to have the order cancelled. Two days later, the status changed to shipped but the tracking number isnt registered with the shipper. It appears to me they put tracking number into the site to pacify me, but 5 days later it hasnt arrived, nor can it be traced. Nomorerack also advised that (contrary to their website assurances) the customer should all 30 days for shipment and/or receipt. The story changes slightly with each failing. Don't bother with this site.
Hello Withene,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order and the process involving the return.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
I ordered a purse which came in a couple of weeks. It wasn't leather, as the write up led you to believe. I returned the purse in June. I had gotten rid of all my paperwork when I realized I hadn't gotten a refund or credit. They are telling me that I have to provide proof of the return. Can't find a location for the warehouse - which is where Clara, my customer service (?!) rep says she has to check. I don't suppose she could just check my order, which they should have in their system, and contact the warehouse. I wouldn't order anything from this place again.
For the second time, I got a poorly designed product that was useless and it was too expensive to return so I had to accept a loss and am pissed. Got sheets that were advertised to be high grade Italian sheets (crap!) and they collected little lint balls the first time they were used. They would not return them because they were used. Also, all customer service correspondence was automated showing that they could have cared less about me! DON"T WASTE YOUR TIME!
I sent a product back that was defective, this was early July. I have yet to recieve a refund. I guess that is a 140.00 lesson I have learned. I will make sure that all of my friends hear about this, I will post it on Twitter and on Facebook, so I will reach as many people as I am abe to warn them about shopping Nomorerack.com.
So i ordered several sets of bed sheets. all the orders were processed in a timely matter. The first order of bed sheets was fine- description says that it has 2 pillow cases but when i opened it, it had 4 so i was okay with that. the next two packages came and 2 OVERSIZED pillow cases. You could hold 2 queen pillows side by side in a case. WTF am i suppose to do with that. When i called customer service they said there is nothing they can do about it. All the other pages for pillow cases says they are standard but who the F* makes OVERSIZED pillow cases where you can pit a whole person inside? PRODUCT DESCRIPTIONS ARE MISLEADING STAY AWAY!
order #1- Hoola hoop sent damaged. They want me to pay to send it back. Why should I have to pay to return an item that they sent broke. No instructions. Box damaged so badly and packaging. It appeared old and used and they passed it off as new. No refund on that one.
order #2- I Boost Stereo headset. Ordered 2 got 1. The shipping evelope looked as if it had been opened and item removed. It arrived in such bad shape. They say they will credit my account but I really doubt it..SO..I am NEVER ordering any other item from this company again. I am telling all my friends that they best no either. I wish I had know about this site before ordering anything. I would still have my money.
SO buyers beware! It is a scam! They will not give you credit nor give you give customer service. Terrible for a company to be allowed to operate in this manner!
I ordered two shirts from nomorerack. Both sizes were ridiculously small. I returned them and even had tracking on them. After contacting the company several times they told me I had a credit that had to be used in 24 hours, AND i had to spend double the amount to get it! Contacted again and again, and now they wont even return my emails. I ave an order that should have come in within 30 days, but it has been over 60 with no signs of it. My account says I have a ten dollar credit, but it never shows up at check out. EXTREMELY disappointed since I have told friends about this site.
I orderd a set of 5 chilly towels also 2 paws protective queen covers for my beds. I have never received them even though i have been charged for them. I returned some. Merchandise and i haven't received a refund yet, it's been 2 months. Thanku