Choxi / NoMoreRack.com review: Return policy 34

Don't Do It... The Deals may look good, But you will never receive them.
And Good luck on getting a refund.

I guess I'm just astonished at how many reviews I'm reading that state getting a refund is next to impossible... but I just can't figure out WHY anyone would let it go on that long without just disputing the charge with their credit card company right online! It takes 5 minutes to fill out the reason you're not paying for any charge on the card you're being billed for. I've done that successfully a few times, and it's ALWAYS honored unless a merchant has YOUR SIGNATURE on file that you signed for a package you say you didn't get! Refunds are ALWAYS easy if you pay with a credit card: JUST DON'T PAY THAT CHARGE!

Product was broke---sent back---will not return money. Have called twice with no results.

Hello Lester wolfe,

Samuel here from the Customer Relations team. Always here to help!

We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.

If you could please share your Order ID, we will reach out to you and correct the problem.

We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Samuel

i returned a swivel notebook and June 8th because it stopped working after a few days. the website said I had 30 days to return it to get a refund. Nomorerack keeps telling me they haven't received it. My post office said they did. This was my sons birthday present! Attached is the insurance receipt.

Purchased vouchers for hair dryer, what a rip off, could not use vouchers. contacted nomorerack. was told they had expired it was past 48 hours, this was 30 minutes after I tried to use them, not 2 days later. Was only told sorry to bad. I want my money back. I will never purchase again on line, as they say one bad apple. Someone needs to stop these people.

Hello Lori,

Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order and the return. Sometimes it can take few days for a return to be processed through our return center.

I have been able to pull up our account and locate the return and that a refund was processed back to you approximately 5 Business days ago. You should see this now (or any day now) as it can take several Business days for a refund to clear back to your financial institution. If you have not seen it in the next couple days, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.

Lori, once again, my apologies.

Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com

i order 2 pcs 10.1x20gb computer and 9.1 8gb they sent me a 7 inch adriod instead they want answer phone or e-mails either tryed to straighten it out but no response 247.00 worth gone on my credit card can yall help me

I placed an order with this company for a pair of "Ugg" boots on Nov. 26th. The money has been taken from my account, but I've still not received any status notice other than the original, "processing." After reading all these negative reviews, I'm worried that I've also been taken. Sure sheds a new light on all the ### ads I get on Facebook...

Jamal Williams, service rep says no corporate phone number and no supervisor or manager? must be a scam, he didn't know where his address was, says Boise, then LA but he is in Alabama?

I ordered the same thing, on the same day. I haven't received anything either. I have complained to them, and received no response other than, they will give me a store credit. I do not want a credit, or those fake boots. I just want a refund, because I will not be ordering from them again.

Hi Bepapaul,

Good day! Please accept our sincerest apologies regarding this matter. May we ask how can we be of service to you? Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. If you can please email the details of your account and of your concern to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out, and we want to thank you for your continued support.

STAY AWAY from Nomorerack! I am still waiting for items I ordered over a month ago. I have tried contacting them via email (there is NO PHONE NUMBER to call which in itself should have been a red flag!) but they keep giving me the runaround. They claim you need to wait at least 30 days for delivery, but that is because after that you cannot dispute payments you made with your credit card company. This site is a scam. Order at your own risk!

I bought and paid for a pair of shoes for $21.00. No a lot of money but after 5 weeks of waiting they must be made of gold. Still no merchandise. Now they say it still might be 2/3 weeks. This is just stupid! I could have bought them from someone else!

Do not use this company. They are taking money from hard working people and not delivering.

Hi,

We are sorry to hear that you have not yet received your order. Please accept our apologies for the negative experience you had with our website. Please know that we would do anything we can to help you out. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help rectify this matter to the best of our abilities.

Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

Here is the phone number for Customer Service. Now they WILL try to tell you that they can't do anything that they'll have to have "Corporate" call you. Don't accept that. DEMAND they cancel your order and refund your money and give them a deadline date. Let them know you are willing to report them to the Better Business Bureau and that you will be contacting your lawyer if your money is not returned by the date you give them. I did that and my order was canceled immediately and my money returned the next day.
[protected] during the weekday hours 9AM - 5PM EST (Monday - Friday)

Well I suppose I should have google like everyone else said. They sent the wrong size boot in the right size box. Shipping back is half the charge of the boot. These ugg boots are more like slippers. Cheap and not worth even 10.00

Never shipped Item... Cancelled order and charge shipping...

Hi HMLIBASSS,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

I've been purchasing online for years. I've never been ripped off. It's not entirely due to luck. It's about reading up on the particular place you're ordering from. Generally you're okay if you go with companies who already have an established reputation for being legitimate. Reviews can be very revealing as well. Nomorerack was fishy from the beginning. It wasn't hard for me to figure out not to buy from Nomorerack. Sorry you were taken in by these sneaky [censored]bags. It seems a lot of folks were, unfortunately.

I ordered USA Dawgs Cosy winter boots and received them right away 12/24/13. Howeer s
they are to short I ordered 7.5 and should of ordered 8 or 8.5 i gray. I would like to exchange them or send back for a refund. Culd you please send me the necessary steps I would need Thank you Joan A. Hartman, 8443 SteeplrHill Dr. Larsen, Wi. 54947. Phpne [protected] 0r by e mail joanhartman@gmail.com the boot # is [protected] 6

I am not dissatisfied with the boots just the size. Sheep Dawgs in 8.5 gray instead of size 7.5

I just received them 12/24/13. Well before the 7 days. At this point just want to return for a refund.

I just want to return at this point

Thanks I received my product in time for Christmas. Problem is they did not fit size 8 need size 9 in the SHEEPDAWGS 13" MICROFIBER BOOTS IN BLACK. Please let me know the steps to take for a EXCHANGE

MICHAEL FULLER
305 MANSFIELD RD
CLEBURNE, TX 76031
[protected]

Dear Nomorerack: I need to return or exchange a shaping tank top by Magic Curves that does not fit. It came in a S/M, but I need a L/XL. Let me know how and where to send it back (its not been worn, except for trying it on). Thank you, Myr Deputy (myrdeputy46@gmail.com)

I order stuff from you guys all the time. I ordered the Glacier 3 in 1 jacket. Its way to big and I just want to exchange for a smaller size. Your company does not make it easy to return or exchange items as I can see. Could you please send me an email on how I go about exchanging this item? My email address is (preciousgaudygirl@yahoo.com) Thank you D Kromanaker

This is Alie Yang and I just received my order today March 6, 2014 but boots are too small. I just want to return it for bigger size. Please let me know so I can exchange the 13" boots size 5 to size 6 and the 9" size 7 to size 10. Thank you.

I RECEIVED THIS PACKAGE ON 11-15-2004. LOVE THIS POCKET BOOK, BUT CANNOT USE IT. NEED A LARGER BAG. PLEASE TAKE OFF OF MY CREDIT CARD. LOVE NOMORERACK. WILL SEE YOU ASAP. THANKS MARSHA BAKER 7809 BELLS LAKE ROAD APEC, NC 27539

NO COMPLAINT

Hi, I ordered a top for my girlfriend for CHRISTMAS, BUT IT DIDN'T FIT. NOW, I NEED TO RETURN IT AND I'M READING THERE IS A 7 DAY WINDOW. ARE YOU MAKING EXCEPTIONS FOR THE HOLIDAYS? I WOULD NEVER HAVE ORDERED SO MUCH IF I'D KNOWN ABOUT THIS RULE. THIS WAS MY FIRST TIME ORDERING FROM THIS COMPANY...JANET

I would like to return an item that is not what I expected it to be. The order number is [protected]-[protected]. Please advise how I do this Thanks.

i have had pneumona for the last 4 weeks, and i need to return an item, please instruct me on how to do this please. rosanne brrasso 1408 trail hill cove cordova, tn. 38016. [protected] [protected].thank you so much. nl366@bellsouth.net

I would like to return my item, sorry its not what i expected. order #, [protected] Thank you, Flora Pretzer. Florapretzer@sbcglobal.net