Circle K
Reviews and Complaints

If you truly care about your stores and customers happy then please do take my word for it. I'm a long time customer going to that location for last several years. Please note I don't have a problem with the old team who work there in all shifts for last few years. Please look into the whole new staffs who work there between weeks to last few months, their attitudes like they don't smile or making comments which is highly unacceptable because cashier like that don't make comments that can be very offensive like the big cookies you're buying have a lot of sugar for your kid? And the other comment like oh you don't need a starw for your drink? It shouldn't concern them about it if I don't need a straw? I never encounter with a lady cashier to make those comments is completely turn off, the whole store smells like portable john. I've been to other circle k stores don't smell like that ever. Also the whole new staff team doesn't do refill promotion for customers who brought in their smae circle k cups for drink refill but doesn't follow the refill drink policy to give a discount to returning customers? Do you guys still do refill promotion at all? If there is, that's the bug issue here. I hope there will be improvements in that store. Let ke know if you guys will look into that store, thank you for your time reading this.

I entered one of your story's today and had one of the most horrible experiences. I can tell by the way they were so comfortable disrespecting me that this wasn't their first time doing it. I had a complaint about false advertisement in store 1234 . The cashier kept ringing me up for regular price for my Items and I simple told her I was supposed to get a deal because I got two. She kept telling me it was giving me the discount and I politely disagree. The manager came over she was very rude to me and she still couldn't fix my problem. I had to catch a bus so I had to leave so I just said it's OK I'm going to go I just felt like it was a false advertisement. She told me well there's 34 other stores you can go to. I simply said I have no problem with the store I just felt like it was false advertisement because I don't get the deal . She was very rude and dismissive with me because I disagree with her and I feel like that was very unprofessional. She started to tell me to get out of her store because I asked to speak to a manager. I Told her if she's the manager I want to speak to someone higher up. She then began to kick me out of the store. I simply express I feel like that was unfair because I had done nothing wrong as I was gathering my things. She became very impatient and started to call the police while I was packing up my purse putting all my stuff back in my purse. I'm dropping my credit cards and stuff while she's calling the police trying to put a complaint on me and get me arrested.I was just wondering for what reason but I peacefully exited the store. And her & the cashier began to laugh and mock me. As a customer I felt like it was very unprofessional this is not the type of experience I want to go to when I'm coming into the store. Especially her as a manager that is not the way she should've handled it it was a simple issue she blew it out of proportion I was willing to let it go even though I was being overcharged. And I feel like something should be done about it .

I was working as a cashier at the time so this is going to be something different than the norm however between 7:00 and 9:00 PM I had a Circle K Manager come in and purchase a number of items including cigarettes with a coupon and gas. When I explained to her that I had to put the gas on a separate transaction she became very belligerent with me saying I was ringing it up wrong. As she was both a manager and my customer I went ahead and cancelled it and rung it up exactly how she told me to. When I got the same error message I showed her the screen and she became even more rude. This is a poor representation of the company. Furthermore it would be very beneficial to explain to each of your managers that each store system is different. My home store in Scottsburg for example when processing food stamps all the customer has to do is slide their card and when their done we press the payment available button. With Austin, IN we have to press the EBT Food Stamps button, than press the exact dollar button before they can even slide their card. This is what I was trying to explain to her as well but she became very rude and disrespectful, again a poor representation. I know a lot of Walmart associates and management can get in trouble over this and perhaps Circle K should do the same thing.

On Saturday July 29, 2019 I purchased Yuengling beer at the Circle K in Vass, NC. The price on the shelf was $7.99. The cashier rang up my order and I paid. I realized the amount was too high. She had charged me $8.99. I told her this and she replied she could not adjust the price nor refund my money. I realize this is only a $1.00 difference, but the amount shown was not what I had to pay. I asked for her managers name which is Robynn Reimers. I feel I deserve a refund of $1.00 plus tax. This is poor customer service and illegal in my eyes.

on 7/17/2019 22:22:02
I attempted to obtain $20 gas and a $.99 drink= total $21.07
arriving at the counter w/attendant, the card machine was down and attendant had to recover the machine before I could process my card, I waited, machine came up and I inserted my card, the cashier did not ask me if I wanted a receipt, he just hurriedly walked away- I thought that was very suspicious. There was another attendant, so I asked him to please give me my receipt. I went back to the car to pump the gas and the pump #5 had a previous amount on it for $13 and change. It would not clear, So I went back into the store to the cashier. I asked him to clear the pump #5, I did not pump any gas. He asked me for my card again to put it through for a credit. I did not want a credit, all he had to do was to clear the pump so I could pump my gas. He was very strange and insisted on putting my card back through. I though him that I did not want a credit and did not have $40 (which would be double the amount while waiting on a credit return). So he and the other attendant stated that the charge would not go through, for me to check my account after
12 p.m. He made another separate receipt for the .99 drink. So I waited until after 12 midnight to check my account and the charge is still there. So today 7/18/2019 A.M. I return back to the store to speak with a manager and he stated that the charge would not come off until 24 hrs. I will wait and check my account again, but I wanted to notify you of this incident. I feel as though the cashier/attendant and the other attendant could have just re-set and cleared the pump #5 so I could pump my gas.
I remembered awhile back when the Chevron stations were pulling fraud incidents with the machines, you would put your card in and it would ask for your zip code and would stall, so you would have to keep putting your card in thinking that it did not process, but it did process every time, the cashier/attendant would not push the required button on the register to make it process, therefore causing all the card charges to process from our bank. I told this incident to my bank and they did a fraud investigation on the stations and behold it was indeed true, they were scaming customers on their cards and accounts. If you did not watch your account you would not notice the charges. So I feel as though this was another one of their attempts to obtain the customers charges. The pumps can indeed be reset- they have been done before, these employees did not want to do that. I thought was very strange. So I am reporting this to you as well as the corporate offices for Chevron. I will put this information on the social media to alert others of what is going on with the stalling of the pumps.
Please contact me and confirm that the card charge will be voided. thanks
Reference receipt- #063084 trans#1017567 Sonya Scandrett [protected]

The person with me is 45 years old and looks it. His lisence is expired by a couple days and was trying to buy beer so because I was with him she wouldn't sell me MY cigarettes using MY valid lisence which I purchase at this location daily. I believe she was just trying to be mean and I will be taking my business elsewhere from now on. We are both clearly old enough to buy cigarettes and alcohol and I was only trying to buy my own cigarettes. This cashier was very rude and loud and I was very embarrassed by this situation. I am not a criminal and I did not appreciate being treated like that.

Bought two large Kit Kay chocolate bars open on the way home from Orilla to Midland my wife and I experienced a horrible taste we were half way home from Orilla to Midland decided to take to Circle K store in Midland we were told they couldn't do anything about the chocolate bars because they bought at the other Circle K store and would have to be returned to the other store which is one and half hrs there and back this is sad way to run a business wake up and smell the coffee

I went to the Circle K number MW_32
I said I want 8 packs of Marlboro lights, and she said you should just get a carton. I then asked if I would get the discount for 2 packs, and she said yes she rang up 11 packs of Marlboro. I pay for them and then look at my receipt. I said you charged me for 11 packs and she was not sure how to fix it. I then said just give me 8packs so she does a refund for 2 packs(not 3) 11-2=9 not 8. I went to car and realize she did not give me my 11.36 back. Went back in an told another lady because there was a line. The cashier that waited on me said she gave my money back. The other lady stated that if her drawer is over tonight they would let me. I was frustrated and did not realize that she just refunded( with no money )2 not 3. Now I am out about 17.00
L