Combined Motor Holdings Group / CMH Group
Reviews and Complaints

My Name is Thando Sibiya, I took my car for service and repairs at CMH Eastrand on the 26/11/18. I was being assisted by Mahlodi. My service was covered by motorite and it was R4071.25 which i was ok with. I specifically told the lady whom was assisting me the faults which I picked up on the car and that they must just do an overall diagnosis then quote me. She call me later that afternoon with a quotation of R18446.38. When she gave the quote I still asked if this will fix all the issues with the car and she said yes. I asked when I can make payment and she replied upon collection is fine. They then called me Friday(30/11/18)afternoon to say my car was ready. I went on Saturday(01/12/18) to pick it up and paid the R18446.38. I was told about the 12 months warranty on the work done. The next day when I started my car i had the same fault they apparently fixed but it was a Sunday(02/12/18) so I planned to call them the Monday. On Monday they called me first to rate satisfaction and I told the lady I spoke to that I still had one of the faults I mentioned when bringing the car in. She said I must bring it whenever I can they will check it out. Obviously I'm working 6 days a week and couldn't spare time but had planned to bring it on My off day(12/12/18), but as I was driving on Tuesday (11/12/18) the car just cut and luckily I was close to the garage and I could it check it out there. I opened the bonnet and the was water all over my engine. I called CMH east rand and spoke to Mahlodi who told me they don't tow cars so I must make a plan to bring it and after paying so much money that's what I get as a response to my problem. Anyway I called my insurance company and made plans to bring it to them the next day. I brought the car on the 12/12/18 towed by my insurance company not them, they called me later to tell me I'm gonna have to pay as this is a different fault they finding. I asked them how can I pay after I told you guys to diagnose the whole car and quote. I paid all that I was quoted and after one week my car is stuck on the road. What service is this? I want my car fixed, they ripped me off. CMH east rand stole my money and provided **** service, they messed up my car and now they won't fix it but demand more money. I want justice, they can't get away with this.

I have purchase a car on the 20th of October 2017 from CMH Midrand there I was assisted by Chris : usedsales1 ([protected]@cmh.co.za). on delivery of the car I did not receive the spare key which he promised o send one later stage, I have called, emailed and went there number of time and still got empty promised to get the spare key. one year down the line Chris asked me to email his manage which I did a month ago and still have not received response from him -'[protected]@cmh.co.za' can some please assist in this regard or is it he kind of service CMH offer to their clients?

Good day,

We purchased a demo model silver ford bmax, with 15 000 on the clock end of 2016, which was only driven by one of your employees as per what we were told when we purchased this car by our sales person.

We have had this car for 2 years and have had problems none stop, from the get go. This car was not cheap and we spent over R 200 000 with Ford on this car and to be back and forth like this is now a major problem for us and frankly very disappointing being a first time buyer.

Breakdown of events:
* 1 month after we purchased our Ford Bmax 1.0 ecoboost at Kempster ford Bluff branch, we had endless problems with our car. Break pads were worn out after a month of us having the car. Ford then replaced brake discs and pads as per sales person and service department. We were upset initially due to a fairly new car which should of gone for checks before leaving the floor and it already had break issues. None the less breaks and pads were replaced and fitted and we were on our way.

* Not even 3 months later we had the same problem yet again. We were told break discs had to be replaced once again and were told how much this would cost us. We were furious at this stage as this is impossible we just got brand new discs and pads fitted. The manager agreed to replace this for us AGAIN, so not sure if they were replaced the first time round as we were told they were. The manager then replaced this no charge for us so we were calmer.

* 3 weeks +- after our breaks being done we heard a binding sound happening with the breaks so we found ourselves back at Ford. We were told that what was fitted were from a bad batch and they had many come backs from customers so this was replaced. In this time we replaced break light bulbs 4 times and brought this to Ford's attention. Of which we were told they picked up no electrical faults when testing. Ford replaced the bulbs for us. I took the car back as there was sound every time i opened and closed the boot I thought they left something in there but they said there was nothing. The noise is still there today. I see there is something loose something wasn't tightened. When I did ask for this to be changed recently I was told that it's going to cost me as I have to replace globe and the fittings Etc so I have left it like that

* Breaks still not right couple weeks later we were told maybe I am breaking too hard which is impossible, I am a careful driver who speeds down etc when breaking and still it was too short of a time for the breaks to be worn. They then skimmed my brand new breaks to try see if that helps the situation. But it didnt.

* My radio also played up not even a month of having this car. Nothing was changing from my steering, voice prompt didnt work, blue tooth wasnt working and usb, the cd would play but didn't skip it would only fast forward. It would fast forward a song instead of skipping it. Its like it was confused by what i wanted it to do and then start flashing sometimes. The car that go in and it still does give issues from time to time currently.

* Now by this time i had an engine light that came on which i brought the car in for as well. So breaks were skimmed and light was off when i left that day. Justin last too long as the light came on again.

* I took my car in for 60 000 service 18 January 2018. I told them about the light still being on all this time, this was now over a month with this light on. I was told its a computer thing goes on and off. I shouldn't have to be coming in so often to have my car sorted out. Everyone knows Mrs Cader. Oh and also the skimming they did didn't work, it was worse. Well the car had the engine light off when i drove off their floor that afternoon and i was told they skimmed the breaks again, gave it a more rough edge, this is now second time that brand new breaks have been skimmed in under 2 months. I was told that it will have a sound for maybe another 50k they also aligned the back as it was out so maybe that is why the breaks gave in like this. Well guess what the next morning the light was on AGAIN. Breaks still making a noise and did more than 50k. Breaks were changed again.

* Numerous tests were done they picked up that the injectors were the problem and what could be causing the light to keep coming on.

* April 2018 we established that the injectors needed to be replaced as per work shop and the light would go off so we replaced the injectors and the light did stay off but 5/6 months later the light is on again.

* Again tests picked up that it was the injectors which couldn't be impossible as they were changed in April they then put the same injectors onto another car and the injectors were all working fine. After further tests they then picked up it was actually a pipe. They said some faulty pipe problem they found caused the light to come on. But was told this will not affect anything in the car or running of it. I must come back if it comes back on. Well the light was on the very next morning again. And I brought this to their attention AGAIN. This pipe was causing blockage or oxygen flow that is why the light was on that is what they could pick up so they ordered my pipe fitting and I was told that it is safe for me to drive my car as is until the pipe arrives it was not going to cause any harm again.

* I had my car not even a week after leaving Ford again and I noticed that my car started losing power while driving, it wasn't going up hills properly at all of which I informed them immediately via email. The car was then booked in for the pipe to be changed and I did ask that they please check why this car has been losing power it was getting worse and worse. My car got the pipe fixed and I drove off Ford floor, this wasn't even 5 minutes and noticed that the car was still losing power, it wasn't as bad but power was still being lost by the time I fetch my son and gone home which is all on the Bluff the light was on yet again. My husband took the car in the next morning to Ford and we were told that they would need to strip my engine to find out what the problem is, it looks like it could be the cilender head. Again this was not a second-hand car it was a 2016 model bought in 2016 and only 15000 on the clock.

As a first time buyer i am tired of all the problems and I have a VERY BITTER taste regarding ever purchasing a Ford again. I drove a Nissen NP200 ''van'' which aint the smoothest of rides but for 5 years I NEVER EVER had so many problems. My breaks were changed once and i did way more driving than i do now.

This is now beyond critical and something needs to be done. I feel like I'm stuck with a problem for the next 4 years until I am able to afford to buy another car and try get rid of this one and that is just sad because this car was my first buy and all I have done is be in and out of Ford getting it fixed for just a moment.

I'm so thankful that I have extended warranties because if I didn't what was I going to do with a car that literally was not going to be running.

I don't think that it is fair that I've had to put up with the car that is only giving me problems nor do I think that it is fair I had to pay for a problem car that was actually discontinued a week or so later after purchasing, I wish someone told us that.

I'm a sales rep therefore use company petrol to get around. Now every time my car has gone into Ford to be fixed and one time it was for almost a month, I've had to fork out petrol from my own pocket of which No-one reimbursed me and Ford yet again costed me money. This is something that should never have happened and I don't think it's fair on me as your customer.

I understand customer service very very well and having my customers happy and coming back day in and day out is vitally important for the running of my business and for doors to stay open.

Ford needs give me another car even if it's my current mileage that is fine but this cant go on. I'm paying so much money for what? I really feel that I've been patient with Ford and I don't think it's right your staff have to deal with the customers that are unhappy as I am. I have heard so many times while I've been sitting in the waiting area and I've heard customers scream and shout customers who are unhappy with the vehicles. The staff are amazing and try their best but the Ford product I beg to differ.

Please Look up my registration ND550060 you will see just how many issues we have had and just how many times I've been in with my supposedly demo car. It's just sad. I have spoken to the dealer principal before. And even the last time I complained to customer care I was told to speak to the dealer principal which I did. He tries his best with his clients. You see he doesn't have the authority to rectify this issue at hand and I'm hoping this email gets to the right people, gets seen and heard and someone can understand my frustration and sort out this problem.

I have sent a similar email before. I was told they cannot replace the car unless they re do finance etc and start the whole process again, honestly I think thats bull. I got financed as I could afford it and Ford got their money in full, the deal went through and now I'm stuck with the problem that Ford doesn't want to rectify. Fixing a problem that is reoccurring for two solid years is actually not rectifying it but prolonging everything and causing a customer to be more upset. This car needs to be changed I need another car and the Junk that I was sold needs to go back to where it comes from and where it was made.

If this cannot be dealt with in s civil way between Ford and myself I will have to take this matter further legally.

I will await your prompt response.

Good day,

I have a bank owned car and booked the car in for a service on Tuesday 16 October 2018. I advised the lady that the car was making a very funny sound and that it was shuddering when I released the clutch.

That same afternoon I was contacted by Cecilia (the other lady collapsed in the morning) to advise me that they need to replace the clutch as well as the wheel bearings. I advised her to contact standard bank for authorisation. She promised to contact me once she has the authorisation. This never happened.

I didnt hear anything from her on Wednesday so I assumed that she received the authorisation. On Thursday I contacted her and she then advised me that she never got the authorisation. I requested that she please get the authorisation asap as this is my only means of transport between home and work. She said will contact them again. She later advised me that she could not get hold of the lady called Maria at Standard Bank fleet so she left a message. I asked her to please try again as I needed the car -Cecilia advised that it will take between 2 -2 and a half days to fix the car.

She came back to me and said she still couldn't get hold of Maria so she requested the supervisor to contact her.

I called Cecilia on friday morning at about 9h30... she said she just got in from the workshop and will check if standard bank contacted her.

I had to contact her at 11 am as she had not come back to me. She said she still could not get hold of Maria. I asked her for the contact details so that I could find out what the hold up was.

I spoke to a lady at standard bank fleet who asked me to give her a few minutes (after checking the claim) as she had to speak to the merchant . She also advised that Maria was in a meeting.

I was contacted a few minutes later by Cecilia advising that the authorisation was now received and they will proceed to fix the car up. I asked her by when the car would be done and she said by Monday afternoon.

I asked the lady at Standard bank fleet what the hold up was -she said that the merchant wanted to bill them for 8.5 hours labour and they were only prepared to pay for 4.5 hours.

I contacted Cecilia after 3 PM on Monday and she said that shes just busy with a customer's invoice and after that she will go and check when the car will be done as it's in assembly. She also told me that she had to reassign the car to another mechanic. I did not receive any call from her.

I had to call Cecilia today(23 October 2018) this was just before 2pm. She advised that she will go and check in the workshop and call me back. She didnt call. I called her before 3 pm. She now tells that they are still working on the car and it will only be ready tomorrow at 4h30 pm as they had to order a part..

This kind of service is simply not on. I had to follow up on what's happening and not the other way around. It seems that every time I called in I was given a new excuse!

I am utterly disappointed at the way I am treated as a customer.

PS: I still don't have my car - this has now cost me a lot and is simply unacceptable!

Regards,
Ms Julie Mahomed
Cell:[protected]

Bought a used vehicle from this dealership.
Salesman said that no vehicle leaves the dealership without "smash and grab" applied.
Guess what? Not done.

Took delivery on the 2nd of October. No spare key. Hundreds of promises and stories that they will fetch the key from the previous owner and and and. Nothing.
Salesman read messages and e-mails, but don't bother to respond. I had to continue following up and beg and plead for answers, which I have still not received from him.

Escalated to dealer principle.
His hint of sarcasm in his e-mail response (oh yes, I need to wait until more or less the end of the month for him to make arrangements for the spare key) absolutely ensures that I will not and can not recommend CMH to anyone.

I believe I am absolutely entitled to the spare key and I want it.
Delivered, as I am done begging and pleading for their responses.

Tired of their lies and pathetic excuses and clear incompetence. Tired of their empty "sales talk promises"...and when the deal is done and they get their commission...the client means nothing!

I took my ford ranger bakkie for service at the Ford Randburg CMH branch on the 4th June 2018 and when I checked the filters they are not changed which makes me question what else is not changed as per their invoice list. When the bakkie came back from the service I realise a rattely sound on the dahsboard cluster which was not there when I took the car in, the car also had scratches on the front bumper inder the headlights, I took it back to the dealership on the 13th June 2018 and they said they will fixed it but they did not the sound is still there as well as the scratches. The service agent named Ruan convinced me that they worked on the car and fixed what the rattle sound. The service agents at the dealership treat people with disgust, no respect whatsoever they made us wait for 1h+ for a driver to drop us off as the bakkie was left for service. I have lost trust in the dealership and will not be utilising their services anylonger.

I took my car in for a 100 000km service at Ford Umgeni road after making a booking with them. On receiving the car I was told it needed a complete engine overhaul as this is what happens with all Ford Focus vehicles at 100 000km. This shocked me and I was quoted R10 000. I was then also told my car had a recall on it for a faulty Clutch. It's a Ford Focus 2015 Ecoboost sedan. The service agent called Bianca insisted that I could not reschedule the service after explaining that I did not have R10 000 to pay for it. She also said my car would thereafter not be covered by Warranty should anything happen in future. I therefore left my car on Monday 21 May 2018 for the clutch repair and service. Bianca indicated that the car would be ready on Tuesday afternoon. I did not get my car back until Thursday the 24th of May 2018. There was barely any communication from Ford Umgeni explaining why there was such a delay. On collection on Thursday, I was told the engine overhaul had been a mistake and that all was done was a normal service and clutch repair as per recall.
Firstly, prior to this, I was unaware that there was a recall on my car. This was not communicated with me. Had I not brought in my car what would have happened? The communication from Ford regarding this recall was very poor.
Secondly, the information about an engine overhaul was extremely inaccurate. Staff can not give such misleading information.
Thirdly, Bianca did not communicate or give updates on the vehicle which is very unprofessional and unfair. I had no vehicle for 4 days and I always struggled trying to call her and leaving messages trying to get updates.
After all of this I was charged R3800. On querying this fee she told me it could now be R2800. I don't understand how a standard service could cost R3 800. On payment I could not be issued with a receipt and had to follow up on it until I got it on Friday 25th May 2018 in the evening. To date, I have been requesting the documents indicating what parts were replaced and what was done during the service and Ford Umgeni has failed to provide that to me. I feel like I have been ripped off somehow. I have owned a Ford vehicle for over 4 years and I have never experienced such service in all the dealerships I have gone to.

I purchased a vehicle from CMH Sandton in Jan 2018. The bad experience started with me taking my trade-in to CMH Pinetown for evaluation, as instructed by CMH Sandton. I was made an offer and consequently went ahead with the deal in Sandton. When I got to CMH Sandton they looked over the car and told me I had to pay extra R4000 because the car wasn't as they expected. This is after it was loaded on their system by CMH Pinetown. Reluctantly I paid the difference and left back to Durban. When I got to Durban, I noticed the vehicle had 3 different tyres installed and 1 was the incorrect profile. Taking this up, together with a bunch of other issues not disclosed by the Dealership, the Dealer Principal Mr Mark Moffat who's customer service levels are non-existent, promised me a new tyre. I was also billed for 'on-the-road' costs. However, I was left to COR, register and license the vehicle. Again I was promised a refund which to this date has not happened.
The money we're talking about is small, but this complaint is more about the attitude and poor customer service from Mr Moffat and his team at CMH.

Good day,
I purchased a second hand ford Figo from CMH Honda the Glen in October 2017. The Sales consultant was Loyiso Stofile. I had problems with the condition in which I received the car from the beginning, the engine was filthy, the engine cover was broken (can you imagine trying to pull the wool over my eyes because I'm female), there was battery acid. I addressed this and it was resolved. But why did I as a customer have to address this? Is this what the CMH group promotes? To treat customers in any manner once you have your money?
However, on the 16 April 2018 I received an SMS from Ekurhuleni Metro regarding a final notice for a fine on my name! I viewed the fine only to find out that this is a pending fine from September 2017! I didn't even own the car at that time! How is it possible for Loyiso to give me a new license disc when there is a fine on the car?! What shady underhand business is CMH Honda the Glen involved in? Today is the 28th of April and I reported this to Loyiso and Dylan Pepperell (the dealer principal) on the 16th but this fine is still on my name and I still have no feedback!
This is unacceptable and I am absolutely furious!

We bought a Jeep Compass on the 13th of October 2017, the car broke down on the 30th of November 2017 on my way to work .The Car was towed to Jeep Dealership for Repairs, until today I don't have a car because CMH don't want to pay and it's worse they are not communicating I am the one who must phone everyday and they are not helpful at all . SaWantanties paid R10 000 towards the claim, Cmh must just pay the outstanding amount.

How does one branch sell one vehicle by two different agents - cmh suzuki pinetown.

My husband enquired about a range rover at this branch which he was really keen on, only to find out after our finance was approved someone else has sold it.

We have had no feedback from the manager and his lack of interest to resolve is digusting.

The following people were involved and to date no feedback given on their lack of communication and procedures that are clearly not in place

Wayne clark the head principal [protected],, lethu in finance, pregie sales agent

Headoffice cmhinfo, they dont even reply to you either...

Emails send 8th 9th, 11th and the 12, no feedback

As per my email on the 8th of december 2017 still waiting for a reply.

Thank you for your email

I would like to know how this happened and why there is no communication in your departments and various staff.

Are there no procedures in place?

So much for the code of ethics

Code of ethics

The group has a code of ethics in place to affirm its commitment to a policy of fair dealing and integrity in the conduct of its business. This commitment, which is actively endorsed by the board of directors, is based on a fundamental belief that business should be conducted honestly, fairly and legally. Compliance with the code of ethics by all employees and certain other representatives is mandatory.

That's what's wrong with this country we expected to just accept it and move on with out anyone being held accountable
Regards roxanne smith

Good day Ron

I’m sending this email around a truck that was dropped off on Tuesday for service.
Where up until today the truck has not returned and no updated provided to us around the return thereof the truck.
Only when we call do we get shoddy inconsistent feedback around the truck.
I tried to ask for the service manager and I was told he was in a meeting I’m still awaiting his call.

The truck in question is fleet number RT0609

regards

I bought a 2014 Tata Xenon from CMH Randburg in Feb 2017. Prior to buying the car, the sales agent, Kg, gave me all the info and the benefits that comes with the bakkie. I asked him if the balance of the service plan is still there as the bakkie only has 50 000km and he said that the remainder of the 5 year or 90 000km service plan was still left on the car with Tata. I purchased the car and when collecting, suddenly, the radio was stolen and had to be replaced. He said that he would call me with the radio and the licence and have the radio fitted. A month later and after many calls and begging, I eventually received my licence and the radio, only to find out that I had to fit it myself. I then explained my frustrations and he said that I could fit it anywhere and send the invoice and he would seek approval for it to be paid, however, I need to find some place cheap?

Making a long story short, I have eventually contacted Tata regarding the service plan and now found that there is no service plan on the bakkie.

I notified the dealership and explained the situation. Peet, who was not very helpful, then asked me for a solution?

Eventually we came to a solution that CMH will pay for the next 2 services that would be due on the bakkie. And it stopped there. I didn't hear of Peet again!

I e-mailed Peet on Monday to find out about the process to follow as the bakkie is now due for a service as per the records that was sent by CMH due to the logbook details that were not filled, however, Peet has not responded at all. I sent another e-mail to Peet as a follow up this morning as I refuse to be begging and fighting this dealership any longer.

I cannot believe that this is the type of deals that is being done and the type of service that I have to just accept?

It is really disgusting that I get treated like this. They lied their way into a deal and showered me with friendliness and immediately after the sale I am being treated like dirt?

I had bought a vehicle from the CMH ford Umhlanga dealership.

I paid full retail on the vehicle and was promised that the vehicle will be sold
with no issues.

The car was partially repaired but major mechanical issues remain.

I booked the vehicle in various times and was released to me with the same issues.

This is not acceptable, need this resolved asap.

I have never received such bad service in my entire life, we flew to PTA to go to Ford Hatfield to collect our new car, we were asked to be there early and so we got up at the crack of dawn and took the earliest flights. We were messed around the whole day as the car was left for last minute to get its valet done even though we confirmed a week in advance we would be coming. Tyrone the salesman communicated so little of the delay to us that we waited about 5 hours, he bashed Fords cars and service and said that he services his own cars, he was more interested in how ****ed off his fiance would be that he would be coming home late and made us feel guilty for causing him to work late on a Saturday. Whilst driving back to Durban on Sunday we realised when it was too late that none of our lights worked and had to drive the rest of the way in the emergency lane (Evidentally no road worthy check was done). Even then we still didnt complain. Last month after receiving the NATIS documents and copy of log book i put in for half a days leave to go to the licensing dept. i took my 8 months pregnant self and sat in the long queues for FOUR HOURS to be told when i got to the counter that they have not transferred the documents and given me the wrong forms. After phoning the dealers principal to complain Tyrone quickly sends me the correct documents that he has had since the 11th of August. When comparing them to the docs i was originally given it turns out he gave me some other womans log book and details to register for a Ford Kuga and told me they were the old owners details. ABSOLUTELY APPAULED AT THE SERVICE. I need compensation for annual leave wasted and petrol spent going into Durban central for this!

My Ford Figo was towed in 17 July as car didnt want to start. 18 July car arrived at Ford Hatfield. They told met that they will put the car on diagnostic machines to find the problem. So i Have to phone them to hear whats happening with my car. They never phone me to keep me up to date. Last week MOnday 24 July i phoned them again asking what is happening. They toldme a technician will arrive at 10 am to check the 4 ford figos that has the same problem. they will phone me later. Nothing again, so I phone the next morning asking whats happening. They inform me that the technician cannot find the problem. by now I have asked how many times for a courtesy car as my car was bought November 2015 where everything is under warranty. they said they will organise a car for me. By wednesday 26 July i still havent heard anything as they said they will let me know. Meanwhile i let someone else phone them to find out what is happening. They tell me that head office is there to see if tey can find the problem as 2 ford figos has been fixed but theres still problems with my car, which they cannot pick up a phone and say listen here we are still struggling. So friday 28 July we phone again and they said no they have found the problem and have ordered the computer box. the part will arrive friday afternoon and then they can start with repairs. They ask that I must bring in the spare key so it can be coded again. No we are at MOnday 31 JUly and still no feedback from Ford hatfield. now they tell me the part might arrive today or tomorrow and then they can start fixing the car! Again I have asked for a courtesy car which they are of no help to me! They give no feedback whatsoever as they promise, I hear different stories each day and it feels like they are just waisting my time!

I purchased a BMW 335i and was told that the vehicle comes with run flat tyres and does not requìre a spare tyre, jack, wheel spanner etc. I had a flat tyre this morning and was unable to do anything. I phoned my insurance roadside assistance who could only remove the tyre. How do I use the vehicle or move it to a safer location.

When I approached the dealership prior to this mishap I was told that they fired the salesman because of the many problems they had with him. I am not responsible for who CMH hires and why should I bear the problem for their staffs incompetence. This is a totally unacceptable reason from the dealership. You hire the staff you are responsible for them.

Its sad that a big dealership like this can be so unprofessional. How can they sell cars to clients by misleading them. I was even told by a gentleman by the name of Waldo to buy a tyre protection plan for those run flat tyres as those tyres are very expensive. Again misleading me with run flat tyres.

Sadly I am not a person who is clued up with how run flat tyres look and worked on the basis of trust from CMH and bought the vehicle as well as the tyre protection.

I as a client expect the dealership to live up to their words of what they promised me that the vehicle comes with, and they must fit the run flat tyres.

If I dont receive a favourable response then I will be forced to take this matter to my attorney who will take this matter higher.
I will also be forced to create a national awareness through whichever means possible to ensure CMH doesnt rob any other clients.

Regards
S. Maharaj
[protected]

I regret to write this complaint. On the 25th of March 2017 I bought myself a used 2010 Toyota Hilux 2010 3lt D4D at Rand Ford for my 30th birthday. The last 3 months has been possibly the single worst experience of my life. On collection of the car it was promised that all minor damages that was on the vehicle at collection like the chiped windscreen would be reimbursed once repaired. It took 2 months since I took te car to replace the windscreen because I was not willing to pay in advance, only now do I know that I had a valid concern about paying repairs myself to have it reimbursed. Within 2 months the rear shocks broke and had to be replaced, it has been another 2months since payed for the replacement out of my pocket and still I have not been reimbursed even though I took out an extended warenty on the vehicle. Further more it took weeks of probing to get the papers for the vehicle and still only have a scanned paper to say the vehicle is on my name. When I asked again for the original papers I was suddenly told that I had yo put yhe vehicle through the test again myself, yet on the morning I collected the car the left the ground to put the car through the roadworthy test. I am very disappointed in the posy purchase service and the lack of information and support I received about what is expected of me after leaving the car dealership grounds.

Hi in 2016 September I bought second hand Chevrolet utility from cmh umgeni of which the had lot of scratches and paint work, when I discovered car was repaired before and the service book is for the other car wrong vin number and engine number on the service book, I returned the car and they promised to resloved all those issues, while till now the car have no service book. 2017 January within four months having the car they were mechanical faulty clutch kit and flywheel, spoken with used car sent him all invoices till now no feedback from him always calling the dealer but unable to get hold of him, and on the contract they is the sum of above R10000 for accessories but no accessories in the car and he failed even to answer why I was charged the only thing he said her F&I will contact me till now, please kindly assist
bad service cmh and customer service
thank you
njabulo mzimela

Good day. In February 2017 I went to view and test drive a used 2006 Hyundai Tucson suv. During the test drive i experienced a vibration on the vehicle while braking which the sales person (Ashlyn) and manger (Manie) were aware of and asured me it will be sorted out. I was happy with this and did the relevant paperwork to purchase the vehicle. On delivery i was informed the issue was sorted out by means of the brake discs being skimmed and brake pads being replaced, i was happy with this but unfortunately i had to contact the dealerships within the first 7 days to complain about the same vibration. I took the vehicle back and they took all the tyres off and rebalanced them and was assured it was sorted out. About 3 weeks later I unfortunately had to complain once again about this same vibration issue. The vehicle went back and once again all tyres removed, balancing and alignment done. I went back a third time and was told the dealership has invented to much money into the vehicle and they can not assist anymore. Now 2 and a half months into owning this vehicle the vibration is still here but alot worse, the steering wheel shudders terribly during breaking and sounds like a truck. On Tuesday 16/5/2017 i returned once again to the dealership and spoke to the Brands Manager (Jonathan Bisset) which got very defensive and said its a wear and tear part and unfortunately can not help me. Then after about 30 minutes of me arguing with him he got a quotation of R1886.70 to replace 2 front brake dics and pads of which he will pay R1000 and the balance if for me to pay. I specifically went to a reputable dealerships to avoid this type bad service. I do understand it is a wear and tear part but the vibration issue that everyone was aware of before i purchased the vehicle still has not been rectified and i was reassured time and time again that it will be sorted out. I do not think it is fair to make me pay for these repairs when the dealership should have resolved it the first time (or second or third time). I would appreciate some feedback regarding this matter. I am not very impressed nor happy with the service ive received from a dealerships i thought was pretty high up on the scales. Regards Wayne Scheepers (cell [protected])