Comcast / Xfinity
Reviews and Complaints

I thought your internet wouldn't be turn off, durning the COVID virus. Ours was and still is

My account is under phone number [protected]
My cable needs to be rewired. I had an appt yesterday 8am - 10am and today before 11 am and no one has shown up or called. I chatted and have a new appt but what is that worth?

This has been ongoing for a very long time.

I will be looking into alternative wifi and TV access if this is not completely repaired and I am credited for time out of service before the first of the year.

Nancy Kroon

My facebook is not work properly. Can't make a comment, receive messages or notifications. Been going on since [protected] Can you please try to fix this.? Thank you

A tree fell @ 3:30 am on 12-13-2020 and we have tried call several numbers to get them to send repair tech out. Ga Power came out and repair the all 3 of their lines By 1:00pm today. I have 6 TV's in my home and the whole area is out of service of because the line in down in my front yard! Ga Power Tech said here is the Comcast line and I'll bet it won't be fix by Wednesday of this week. All I know someone better answer the phone to see the power to area is back on and we need the cable repaired. I work for a Hotel and I'm over 3 properties and the comcast contract is up Jan-14-2021. the 2, 130 rooms I need to change to another provider?

I have had comcast for over 30 yrs and told im a valuable customer - except when I refuse to pay extra charges. I was offered a cost of $115 inclusive and even signed a virtual contract. This year after filing a fcc and bbb coimplaint I was offered $130 inclusive mo charge but every month the charge is different. They explained the new added $282 charges were for not paying a bill even th0 I had $182 credit, they wouldnt even honor the credit and also carged $70 for a visit I was assured was free. These charges were after at least 10 contract techs came and still could not hook up my wifi. Even the supervisor came and said the problem was in my laptop! Mind you I had wifi at 2 different st0ore techs who told me the problem is xfinity.
I insisted on a xfinity tech and no more contract reps who were extremely disrespectful would be welcome. I was charged $70 for the xfinity rep. I still have no wifi and tv and phone have constant internmittant problems. No one woukd check my phone or tv because they "werent allowed to touch!" I think threy prey on senior citizens and I regret reveaing that I am disabled ad homebound - that I needed reliable internet and phoneto try to impress upom them that I needed my internet and phone in order to communicate with drs... They could care less.

I want credit for 14 mos of wifi that I dont have and credit towards tv cost because I cant rely on my home phone and none of the 12 techs who couldnt/wouldnt fix.

Did you get my complaint about my bill? I only draw social security and can't
pay these large bills every month. When I call about this matter, I get the silent
treatment. Either give me another plan, cut down on my channels, or I find
Nothing else to do, but go to a different company.

Sincerely,
Mary Fiessinger

A surprise on my bill - 3 charges for supposedly watching on demand 3 times. Keep in mind that my account says "no recent rentals or purchases in last 120 days."
Amazingly 2 of the supposed on demand charges (11/8 and 11/3/2020) were an astronomical $54.99 and then $59.99. Their records supposedly show these were watched for 2 minutes and 6 minutes. I complained and they dropped only one of the charges. As a 40 year customer I feel a ripoff of being charged $59.99 - unbelievable.
Acct [protected] I want this charge dropped or at least reduced to a typical on demand charge of about $4.95

I am complaining about a Comcast worker named Thomas street, he shouldn't at all be in this business he is creepy! Please, take this into consideration or I'll report him myself! Thank you! I don't have much else to say other than this

I want to add more channels to my service and I am willing to pay for it OK I have very few channels if any I am thinking about cancelling my service because you people are ignoring me?

Your Comcast service tech, who does not live in the neighbor hood. Continually parks in our Townhome community with limited parking. I have been parked off our street a number of times due to your service vehicle being parked here. I really don't want to see your vehicle when I open my front door. I live in front of a small wood lot, that is the view I paid for. Your service vehicle number is 14932, Pa tag number ZGT-0468. It is being parked on Sherman Street, Enola, Pa 17025. I thank you in advance for looking into this issue.
Scott Welsh
[protected]

I contacted this company on 11-25-20 to see if I can get a payment arrangement. I was told NO. I asked when would be my cut off dat and was told 12-4-20. I was not worried at the time because I would be able to pay by then. To get up this morning and find out that my service was interrupted while I was working on - line we are in a crisis with Covid 19 and they refused to work with their customers.

Been with this company for many years. The internet connection is horrible even though I pay for the 300 mpb plan. A lot of time we are not able to have access of internet and call customer service said there is no problem on their end refused to send out somebody to check the wire outside. With covid and my kids doing remote school, this is extremely frustrating. When you try to talk to a human, you will got stuck with a automatic respond system. Stay away if you can. I am looking for a new company for a better company that worth to spend money.
User's recommendation: I don't recommend xfinity to anyone.

For the last two months my internet service stops working around 2am. I know this because my work laptop shows the last email downloaded.

I have to restart my gateway about every morning around 6am. A technician was sent out and ran a new temporary cable to their box. Still hasn't fixed the problem. All Comcast seems to do is troubleshoot...never FIX the problem!

They never offer to compensate me for all of the service I am paying for but not receiving. I am still waiting...

I called Comcast and signed for their service in September. 4 Different technicians have visited my house since then and they all say the same thing. The first tech came and we were charged $50. When the 3rd one came we asked if we were going to get charged again and he said we should not have been charged in the first place. What kind of service is this? We need wires run from the street to the house. Today in 11/11 and I got a call from the electrical company saying that the wiring will be done in 3-4 weeks. When I asked why is it taking so long she was rude and read the whole entire script again and hung up. What do we have to do to get service. Does it take 3 months?

i called for tech support. Could find my info.
the rep tried to charge for a service contract i have.
another rep wanted to sign me up for $ 45.00 a month mobil tech.

I told them my community has service reps, could not understand it.

Like usual its something in. router, etc.
Services constantly not working.
poor customer service, just try to charge more money.

I was getting 3 movie channels in my lineup. Those 3 channels have been in my lineup for years. All of a sudden Comcast takes those 3 movie channels away, but says, for more money I can get those channels back. That is EXTORTION.

The service here is very slow. I made an appt online for 1:30 on 10/11/20, didn't get seen til 30 minutes later. There were only two salesperson available and they had a line outside and people waiting in the car. I came to get an upgrade to a iPhone 11 for my son, and wanted to take his Motorola phone and add a line for my youngest son. After I paid $100 to pay off the Motorola phone, they inform me that I couldn't add a line with the Motorola phone because it's a BYOB and they don't accept Motorola. It wasn't a BYOB because I purchased it from Xfinity Mobile and was needing to add a line with it. This makes no sense to me, how can you say that you can't accept a phone that I purchased from you to add a new line. The young gentleman that assisted me, he was very professional, he even said to me when he spoke with the CSR that he was aware of the change and it's new news to him. I called the toll free number he provided me and they informed me the same thing, and I asked the CSR to transfer me to speak to a manager. She so called transferred me and had me on hold for 45 minutes until I just hung up because no one came on. I think it's best I transfer to AT&T because the service is not up to par. They had me to pay the $100 balance I owed on the phone, then tell me I cannot add a line with the phone. Doesn't make since at all!

contact #[protected]

Double billed once on9/21/20 for $328.03 and again on 9/25/20 for $328.03 for the same bill although there was a 0 balance. Comcast/Xfinity have refused to refund the over payment up to 30 days. I am a senior with a serious disability and need the money for medication. Comcast only states the feel sorry for me but can do absolutely nothing to help. I explain to them how I need to go to the hospital to receive the medication I need in the er they still showed no compassion. My bank contacted them requesting an e-mail so they will be able to refund the money still nothing happened, in fact they stated they did not know how to write an e-mail. All I get from them is lie after lie. When i requested that they cancel my service they gave me 20 questions as to why I wished to opt out of there service. They know how to take the money but have no idea how to refund it. Do not do business with these lairs and cheaters, they take your money but will never give it back. I have complained to the FCC and others but they could not care less. Cancel your subscription as soon as possible.

On september 2, 2020, one of my security cameras, purchased from comcast and installed by them quit. I called support and had to spend hours online with them troubleshooting, which I had already performed. They came to the conclusion that I needed a new camera and sent me one the next day, for me to install. During the installation I discovered that an outdoor, weather proof coupler was installed without the weather proof screw on end pieces and the wires inside the rj45 connector were corroded beyond cleaning. When I called to get a replacement, they insisted that I must go through the entire troubleshooting procedure again before they could further assist me. I declined and ended the support chat, because they wouldn't refer me to a supervisor. Subsequently, a supervisor called me and offered to have a technician come out and fix the problem... But I would have to sign an emailed agreement to pay a $49 service call charge which the supervisor insisted would be credited back to me later. I declined to sign the agreement since they would not give me anything in writing about getting the charge credited. I guess I just need to go buy the part myself. But I think not only should comcast replace the charge without an "advance payment guarantee" but should also refund the original installation fee, due to defective workmanship by their installer.

Comcast lies about pricing, does not give contracts that confirm what they verbally agree to, deletes or does not put any contracts in legal documents as they say or in emails, and has now made it impossible to email or call anyone in the us to get a resolution. They have outsourced all avenues of complaints to online chats with people who just cut and paste answers or phone calls with people who have no ability to resolve and are being told to lie over and over.