Comcast / Xfinity
Reviews and Complaints

Since I switched over to Comcast's WiFi internet and LG mobile phone, I'm either on the phone or texting with them about this promotion. How long is this going to take, and how many people do I have to talk to? I'm being told that I don't qualify for the $150.00 prepaid Visa card. That's bad customer service from Comcast. The card is part of the promotion I agreed to.

I was driving north on I 69 in Indiana and the interstate started to emerge from two to one lane. The Xfinity van driver would not let me in and intentionally sped up to get on the bumper of the semi in front of him instead of allowing me to merge. I would think somebody in a customer service logoed van may have more common sense. The van number is 01968.

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

A technican was near my home appearing to be working on wires in the box, and made a racist comment as I walked passed him without saying a word.

I realize that he may have thought I was Somalian descent but I'm not, regardless the comment was inappropriate. Total ignorance

I am completely unhappy with Comcast services. I was lied to and mislead and now in order to correct the lies. I am out of contract and ripped off. I am currently looking for a solution with another vender. I have spoke to a manager unable to help and angry I wouldn't sign up for a contract I couldn't afford. it seems Comcast is now in the business of Highway robbery. not even the manager cared. he said I had to sign up for something or he would charge me more. I was told the service with home security would be 139.99. this was untrue. the Gentleman that sold me that was at the Fremont art and wine festival he gave me his number in case I had an issue. Ha it was disconnect. Very bad representation for your company.

I am not sure what this world has come to when you try to force people into contracts they can not afford. I now have no contract

one dvr

one small box

internet

how could this be even more money 200. and he took my premium channels.

complete discouraged

Alicia A Valdez

Human Resource Manger

Pleasanton Garbage Service

[protected]

Everyday for the past two months the conversation s on the phone get interrupted. I informed many times Xfinity and it has not been resolved. They told me to buy a new phone which i did. Still today my doctor called me to give me important health information and the phone line got broken up. My boss calls, my children and we are interrupted.
I request refund and repair.

Received a promotion in the mail for Internet, TV and Phone. Went to an Xfinity store on August 22, 2018 and looked into signing up for the service with five mobile phone lines. Was told we would have to have the Wi-fi service installed and then come back to get the mobile phones and the lines. The Wi-fi and TV and Landline were installed on August 29, 2018 and that afternoon we went back to the store to get the phones and have the lines set up. Once there we were informed that we were only approved for four phone lines. I need five lines and was never told I would only be approved for four until after the Wi-Fi, etc. was installed. I would have never gone ahead with the installation if I had been told that I could not have the five lines.
I have been on the phone and internet today trying to find out what I could do to get the fifth line approved, there is always a way, except everyone at Comcast Xfinity tells me there isn't. I feel like this whole promotion has been a bait and switch. They should have told us up front how many lines we would be able to get prior to installation. Now we are stuck. I was paying a lot more for my service with Verizon, but at least they were honest and looked out for their customers.
Please let Comcast know that this practice has got to change. Be upfront and honest with your customers...no bait and switch.
I am willing to pay up front for the phones and the lines, so why can't I get approval for the fifth line?

I don't know where you get your "top stories" from, but your story about Charlottesville on 8/8 was appalling. It says a woman was killed in a "clash" between the Nazis and their opponents. NO, she was murdered by the Nazis and the other side was guiltless. Why the cover-up? Can't you assign guilt where it's due? If you can't publish accurate news stories, why not just drop the "top stories" service?

When the techs. came out to install cable on Thursday the 16 of July they stepped through the garage ceiling and tried to say it fell from vibration.
They tore down the entire sheet of drywall to hide the truth.
They didn't want to leave the damaged area as that would have shown what really happened.
I had contact with a gentleman from Xfinity and he took the info from me.
My ticket # is [protected]/

He said the insurance adjuster would be in contact with me but as of today August 8th I've heard nothing from anyone.

Service address is 2657 Roxbury Circle, North Port Fl. 34287
I want information on this matter now !.
Thank you,
Don Bodkins
(property owner)

We just moved to Vero Beach this week.
I called in June to set up an appointment for 7/11 for installation and ordered a program package and internet.
They confirmed an appointment for between 10 and 12.
The service person showed up but said there must be a problem with the line coming into the building.
He picked up all of the equipment and left without even leaving any paperwork.
He then cancelled out order for cable.
I spent over 3 hours on the phone on 7/12 trying to find out when they would come back.
I was told by 2 different agents that the had no appointments available and would get back to me within 2-3 hours.
They said it could be some time in August before they could come back.
They never called back and I had to start over again with another person.
We are sitting in a house with no cable or internet with no idea when they will install it.

To Comcast:
I have been a customer of Comcast since you bought out Adelphia cable.I would estimate 15 to 20 years ago.
I have been trying to renew for two more years and lower my bill from $260 a month to under $200. I have made several suggestions but my local sales person cannot meet my needs.
I find it hard to believe that with all the competition(Direct-- Dish etc) and the money they are spending to get new customers that you would lose a good customer like me!
I would be happy to send copies of my communications with you if you think someone
high up in the service chain may make a deal.

Neil F Lewis 10634 Shore Dr Boca Raton FL 33428 [protected]@comcast.net
Prefer emails

Enough of this over-weight (trying to look not-so-fat in a black dress and way too much makeup)... Why for god's sake do you show this kc interview over and over all day and night long? I pay way too much $ to be forced to watch this over-weight, no class, thing... Never did like her and never will... Especially now that she is continuously on my tv screen... Why? Stop this madness... What is the point in this being all you show on your pop up? I want answers and I most definetly want this "voice" crap off my tv screen... Or my next contact will be the fcc and my lawyer to sue for mental harassment all at my $ expense

Earlier in the day - I tried to sign into Xfinity account to get the new modem announced in the letter we had received. I was not able to sign in after 3 attempts over 2 days, so I called the service number. Got a service technician who said he could just send the new modem. He also said he could reduce our monthly bill because of sales going on. He spent quite a bit of time doing this ( 30 min phone call and said he reduced our bill by $30 per month when we signed up for another 2 yrs of service.
Later in evening - turned on TV after it had been off for about 20 min. No TV service: every channel said "This channel is not authorized. Contact your service provider (V58)
I called the same Xfinity number as for the call above. Eventually got a technician, explained the problem. He started doing things. Nothing worked. I got shunted to two more technicians. Had to unplug the Tivo twice. Spoke with technicians through our entire supper. Third technician finally fixed the problem in about 15 minutes. He explained that when the changes were made there were some pending changes in our account which were not entered and that this was the reason for the problem.
I pointed out to him the time involved - telephone call was 1 hr 22 min - that I had missed the basketball game I was very interested in, and that this had interrupted our entire supper. I also explained that when I'm consulting my time goes for four figures per hour, and double or more when I'm doing procedures. I told him it was not his fault - that this was a systems issue but that the entire incident was frustrating and unacceptable. Only one of three technicians who could fix the problem. Two separate technicians who wasted an hour, and who had no clue. The third technician apologized and said as compensation he would issue a credit on our account - for one day's service, which is worth about $6. This is insult to injury. This service was god awful.

April 30, 11:10 am. I was stopped with turn signal on at booth bend road to make a left hand turn on to hwy 18 in Mcminville, Oregon. The comcast authorized contractor in a small ford truck swerved around me to the left and look the onramp ahead of me, dangerously and barely missed another car. He got behind a slower truck so I was able to take a picture. Small white ford truck with a canopy with 246 in the upper left and license number 37412.

I was going to let this go but somehow I got ahead of him and when I went to turn left onto Niederberger Road in Dundee, I looked over and he made a terribly rude gesture involving putting his fingers to his month and sticking his tongue out. So... maybe he is a younger person that needs some direction on how to behave in public especially when driving a logo'ed vehicle. Please discipline this person, he can learn from this incident and be a better human.

A salesman came into our business and sold us a Comcast Business Package...He compared our prices to our current supplier Verizon, and advised us Comcast can do much better. We switched to Comcast, and consistently got incorrect bills. We called Comcast many times and was advised that Comcast saw the errors and would credit us accordingly, and would send us a new updated bill. However, we never received a corrected bill, did not pay the bill due December 26, 2017, again we were advised to wait for the new corrected bill, and our service was disconnected. The bill went from $612.28 to $472.46, I called for the new balance...still never received an updated bill. I paid the bill in full. After paying the bill January 20, 2018, I expected my business phone to be reinstated. On Januar, y 22, 2018, on hold for 22 minutes, I finally spoke to someone "Danielle Plourde", and she confirmed the error was due to Comcast, however, I still have no service. I am trying to run a business, I need my phone, I need my internet and Comcast is financially hurting my business.
Please note: I had Verizon for 40 years ... never had a problem, but a fast talking salesman sold me a bag of nonsense.
Account #: [protected]...Ed Geniton...Home #: [protected]
Comcast needs to turn on my service, rectify this problem ASAP, and credit me for the loss of business, and undue stress that I have had to endure.

On 1/12/2018 my son's service was cut off. I called Comcast and was told that the account was behind since October. I informed the lady that I had proof that the account was up to day. I went on the web to my Bank because I have ON LINE BANKING . I told her that comcast sent me a refund check about two weeks prior for $48. and change, I cashed the check 1/12/2018. I asked how could my account be behind when comcast sent me a refund check, she did not know and did not see where a check was sent to me, she kept reading a script about I had to pay $48.33, I asked to speak to a supervisor or manager, when he came to the phone I told him my December payment posted on 12/29/2018 according to my Bank and a copy of the posted check. He said they did not have a record of any payments since October. He said he would start a research of the issue. I have a copy of each check paid by my bank since July, the error is with your company not with me, my son's service should not have been disrupted.
07/ 37.72 pd. 7/27
08/ 53.00 pd. 8/25
09/ 37.72 pd. 9/27
10/ 22.44 pd. 10/25
11/ 48.33 pd. 11/27
12/ 22.42 pd. 12/27

Please correct error created by Comcast.

After reading complaint blogs obvious my time @ $50 per hour would once again be wasted as was my time with AT&T. This complaint will provide start of my documentation stream as we are very intelligent to the ways of monopolies.This will be saved.
Complaint : As I have been back in this county just six weeks now This morning as first morning of documentation ( problem has become serious)
3:23a.m. till 5:33 a.m. " Unable to connect " along with the other two boxes your now famous for. So many times since I've returned & it's usually when I'm up - That time of morning!.
Now with owning 5 companies in my Inc. that I now run by myself. I have a serious lack of understanding or time for excuses from any corp. entity that makes billions of dollars & is publicly traded.
Down to the brass tacs what a shame after how many years Conecast has been in business you are still having problems providing a consistent flow of electrons - Are you serious billions in revenues & you can;t provide this flow on a consistent basis but expect me to pay each & every month on time or risk a lone-shark style late fee. NEGATIVE GHOSTRIDER !
Time for the board to woman or man up - I will require a $20 credit as this service which is what you're supposed to provide YOU turn off for whatever purpose at a time I need your flow of electrons.
have feeling calls to BBB sponsored by city receives 3% my bill kickback from you, more than likely ludicrous. Maybe FL - Division consumer affairs - they'll log it, file it but it will be forgot also. MONEY & corp. utilities oh, that by the way charge us a month in advance also.
Very Sincerely - Capt. Mark A. Williams
Might get in my zone & get this fixed so YOU don't here from me again - I will not be this kind.

Oh god, will you ever fix your services or will you just leave them as they are?
It's not stable, always drops, always down. I hate the day when I started using your service.
The speed is not what was advertised and promised. Ugh... Of course, I am planning to switch to a different provider, because yours sux!
If you don't improve anything, you will lose most of your customers for sure.

Moved into an apartment, ordered Comcast 200 Meg Internet and starter TV service. Had the service for 30 days and TV went out. I called tech support, they corrected the problem, asked if they could do anything else. I said TV is now in Standard Def, what did I have to do to get HD to watch football. They said I had the equipment, just $ 10 more a month.

After the upgrade I went from 99 stations to about 26 and was paying $ 10 more. Four phone calls, no return calls, they could or would not roll it back as they did not have the plan available program in. Two hours on the phone, no help and I was extremely disappointed.

I had ordered Comcast / Xfinity for my PA location, I was able to cancel it before it was installed. Very dissatisfied and no one seemed to care.

I desired to have the Starter program with the 99 stations on my DC system. Now I have a basic program with just a few channels. I would have ordered Fios for $ 65.00 with the Sports Package instead of Xfinity for $ 69 now with HD and 26 stations. DIssapointed with Xfinity customer service .

I realize I'm just 1 of your many customers, but I am just that a customer who has been inconvenienced beyond my level of tolerance.
The only thing I expected was a level of "let me see what I can do" from ANYONE, I may not be this enraged. Now I must miss a day of work because not only did they schedule a tech on Monday, but they scheduled it mid-morning or the middle of the afternoon screwing up my workday one way or the other. I am convinced this was done on purpose by Lawanda!

Account # [protected], Joy Himmel, 12 Shawnee Drive, North East, MD 21901

This is NOT a good message unfortunately.

We moved to the area a month ago and signed up for Xfinity service which was highly recommended to us by new neighbors. We waited a week or so to get the installation of new service. Initially ordering service was the first difficulty we encountered. It seems impossible to just get simple service anymore. We clearly indicated we wanted the simplest plan available but the salesperson immediately went to upper end packages that we were not interested in. We clearly restated our needs and finally got as close to what we wanted as they offered but it took several attempts. We realize salespeople get commissions etc and they every right to offer, but, when a customer makes it clear repeatedly as to what they want, the salespeople need to understand and accept. They could have saved a lot of time giving us what we wanted and moving on to someone else. We were very close to just hanging up and going with a competitor.

The guy that showed up to do our installation, Rich,  smelled bad from the first moment we met him at the door. No excuse for that. Bad reflection on him as well as Comcast/Xfinity. Almost everything Rich did became as issue. He initially did not understand that we did not want the modem installed out on a counter in the kitchen which is where apparently the previous owner had it. WE wanted it in the adjoining room which only required a hole drilled through the wall, which I did for him. The resulting mounting was horrible. The modem and the Xfinity router for the TV in that room were left on the floor with feet of extra cable in a very messy fashion. The cable was run around the room to an incorrect location after we clearly explained where each TV was to be located. This resulted in Rich literally ripping about 20 feet of cable already poorly run along baseboard molding from the clips which were all left in various broken states along the molding-this looked horrible but he had no desire to fix it. The same poorly done routing to the other 3 TV locations was done equally poorly resulting in me spending 2 days re-routing and securing in some orderly fashion. Rich seemed very rushed on this job. I asked him if I needed to call his supervisor to get him help which he did not want. He continued to act either rushed or pissed off or both for the entire time he spent with us. I do not like to hang over somebody’s shoulder when they do work like this but I wish I had in this case. I had to redo everything he did. He left in a huff leaving wire remnants, cable end connections, clips everywhere he had been. It all could have at least been picked up. He also left dirty hand prints on the molding and the walls wherever he worked in 4 separate rooms plus the attic. We asked him simple questions like why the 4 boxes were different and we got very value answers none of which made sense. 

This was the worst utility installation we have ever been party to. We are both in our late 60’s and realize this is a very fast world we live in but cable/internet is an essential today. Your people should be more empathetic with customers especially older ones. We have not seen this kind of disrespect anywhere else ever. On top of everything else, I had lent Rich a screwdriver which we took with him. 

The service still had connection issues after the install which we called in about. They sent another guy, Albert, who was fantastic. Spent the time needed with patience and explained everything very well to us. Since then, all has been good with the cable and internet but we will never forget the horrible install. We would think Xfinity could do something to offset this experience for us. Please del free to send this letter to whomever you feel needs to see it.

Regards, Ron and Joy Himmel [protected]