Comcast / Xfinity
Reviews and Complaints

Comcast is a scam, the older customers like my father, comcast keeps upping their bill but won't give him any good rates like new customers get, but what they don't say is you are suppose to call them and see what kind of deal you can get or cancel your account and call back up to set up a new account. The older generation doesn't even think to do this or even know. So new customers is comcasts focus. Well I now have the luxury of dealing with them for my own needs and since I live in PHILLY they are the monopoly here when it comes to cable internet and tv. The fees are rediculous but one fee I noticed was $9.95 for something called "HD technology fee" it is listed with my HD box that they are also charging me another $9.95 for. This is complete bull, because my father has 3 HD boxes each charged a rental fee but he is not charged this HD technology fee technology bull. I contacted comcast to get the run around which they think their customers are idiots apparently. Comcast is evil and greedy corporation that doesn't care one bit about their customers, especially the fixed income/poorer ones, who just want the basics. This disabled veteran I had my service installed back in Sept. they did a half ### installation and were suppose to come back out the next day. Well nothing then they said in 2 days someone will be out, took off from work that day, and nothing so I was furious I missed a day of work for these ### to stick me with their broom stick. They did give me a whopping $20 credit cause the tech didn't come in his window time frame (but that still doesn't make up the pay lost for the day off, that's like slapping me in the face), that was all they did for me. They even kept telling me as I called every hour to see if the tech was coming out and up until 9pm was told every time yes they will be there, well 9pm comes no one and then they tell me I have to set up another appointment. that was another 2 days away. This type of crap shows that this company is poorly run and doesn't care as long as they get there money and are in the business to rip people off. I also paid an install fee which was wrong for all this bull they put me through for a simple set up I could have done personally but they wouldn't let me cause I live in an apartment building said the evil sheep on the other end of the line, when I could of went down the road to the comcast point and picked up the equipment myself. Well after almost a week and they finally fixed everything and gave us the additional box we were already being charged for since day 1, that the original tech didn't have in his truck. Plus during this time, I missed 5 days of online classes because of their incompetence (no internet access). Like I said if you can avoid this evil company do so. BE WARNED this company is a joke and will scam the crap outta you before you have enough time to figure out how and how much they took you for. And I have the phone calls all recorded, emails and paper work to show how this company operates and treated me as a new customer, plus comparing my fathers bill to mine shows the different fees they pick and choose to charge different customers. I'm glad I didn't sign any papers like their contracts they are now trying to get people into so I can actually leave whenever. But can't because I live in PHILLY, PA and have online classes plus the wife likes to stream most of her shows and their is no alternate fast internet verizon is still DSL, as only the rich areas have access to FIOS or I would gladly be giving Verizon my business over comcast.

12/09/2013:
Cable tech came here to install cable outlets in my new apartment. He said there is no cable in this apartment, and there never has been service in this building. He told me to call Comcast and tell them that the building needs an MDU (Multiple Dwelling Unit) host wire in order to install cable outlets, and to ask to make an appointment with them for installation. He gave me a number to call [protected]) in order to get a host wire installed for this building.

At [protected], I spoke with a lady who didn't seem to know what she was doing. She was confused about the exact issue. She put me on hold for almost 1/2 hour. I hung up in order to recharge the cell phone.

Then I called back later and spoke to "Marshall:" Marshall was more helpful. He gave me confirmation number 000000.. He said Comcast would contact me before Wednesday. I asked Marshall to send an intelligent one this time.

On Wednesday, 12/11/2013, I talked with another male who set an appointment for Friday, 12/13/2013 to install cable outlets. He will call me between 9 and 10 a.m. to come in and install.

On that Friday morning, at 10:30 a.m. nobody had shown up for the 9:00 to 10:00 appointment. So I called [protected] and asked for Marshall. I told the lady they were supposed to send out an intelligent one this time, and asked her, "What's the matter -- couldn't Marshall find an intelligent one? The lady said she has no way of knowing who "Marshall" is. She gave me a special number 0000, which is a "home and waiting" ticket number. This is called an ER ticket.

I didn't write down the day or time of the following chat:

XFINITY Chat
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Sachin: Hello Gary, Thank you for contacting Comcast Live Chat Support. My name is Sachin. Please give me one moment to review your information.
analyst Sachin has entered room.
Gary: My Issue: I am having trouble sending/receiving from my [protected]@comcast.net account. I am using Outlook as an email program.
Sachin: My pleasure to have you on this chat!
Sachin: I understand that you wanted to access your Comcast account and you need your log in information, am I correct?
Gary: Yes. It asks for my outlook password. Keeps asking. Also, i can't send or receive.
Sachin: No worries. I am here to assist you.
Sachin: Gary, I understand the importance of being able to login into our accounts for email, paying bills and account management. I have experienced this myself & understand the inconvenience it causes. Now that you have me on chat we will work together to get this fixed for you today.
Gary: thanks. I changed some settings, but don't remember what I might have changed -- my password.
Sachin: Here is what I will do for you today. I will provide you the system generated password after the verification and also guide you with the steps to change password of your choice and convenience.
Sachin: No worries. I am here to assist you.
Sachin: For security of the account, may I please know the last 4 digit of Social Security number and complete service address along with the zip code ?
Gary: 0000
Gary: 0000
Sachin: Thank You!
Sachin: May I please know if you have moved your services ?
Gary: Yes. Supposedly on December 9, but Comcast was just kidding. A "tech" had to come and install outlets in my apartment. Quite a complicated process, knowing Comcast.
Sachin: I apologize for the inconvenience this has caused you.
Gary: the old address was 0000, everything else the same.
Sachin: Perfect! Thank you for that information.
Sachin: The username you have provided "9900" is associated with the disconnected account (0000), however, as I am checking your new account, there is no user name
Sachin: Let me now explain to you why your email account is inactive.
Sachin: Your Comcast Email is a free value add that comes with an active subscription to Comcast High Speed Internet. Anytime the service is disconnected or cancelled, the email accounts under it will also be deactivated.
Gary: even outlook? I've been using outlook since Friday. Now, suddenly it doesn't send or receive.
Sachin: We are aware that there were some accounts affected with system error causing the emails listed under disconnected account to still be accessible.
Sachin: You were lucky you were still able to use the Comcast email even if the services are not active.
Sachin: This error was recently corrected and may be the reason why you are unable to access it anymore. But you have the option to transfer the username to an active account.
Gary: Can you restore my Microsoft outlook? I don't use the Comcast email.
Sachin: If you want we can transfer “ 9900 “ to the active account, however for that I would request you to please call Comcast [protected] so we can resolve your issue.
Gary: calling comcast is useless. one evening i spent a total of four hours trying to communicate with comcast. You are all annonymous. I get transferred from person to person, and it's too much trouble. Can you transfer my settings to the new account please? The tech didn't leave me any paperwork so i don't know the new account number.
Sachin: Please accept my sincere apologies in this regards. We all are customer's at some time and I know how it feels to be in a situation like this.
Sachin: Gary, here is the information you need, the account number associated with the account is: 0000
Gary: thank you. I appreciate your help.
Gary: can you make the changes from where you are?
Sachin: You are welcome Gary
Sachin: We are from Comcast live chat support service North India .
Gary: can you make the changes from where you are?
Sachin: I'm sorry but I am unable to address that for you. This department handles User ID and Password inquires.
Sachin: We do however, have a chat group that handles your request.
Sachin: I will need to transfer you to a team member from our Technical Department who can best assist you with your issue by transferring the user name to the active account, will that be ok ?
Gary: yes, please.
Sachin: Is there anything else that I can assist you with before I transfer you to the correct department?
Gary: no, you have answered my questions. thank you.
Sachin: You are welcome
Sachin: I would be happy to get you in touch with the department that can further help you with your inquiry. Thank you for contacting Comcast and have a wonderful day. Please stay connected to the chat while I transfer your chat.
Sachin: Please wait, while the problem is escalated to another analyst
Waiting for response from Sachin
Gary: My Issue: I am having trouble sending/receiving from my [protected]@comcast.net account. I am using Outlook as an email program.
analyst Czarina has entered room
Czarina: Glad to have you on chat! How are you doing today?
Gary: not well as far as comcast is concerned.
Czarina: Hi, Gary
Czarina: I am sorry to hear that.
Czarina: I understand that you need help to access the old email on Outlook, is that correct?
Gary: yes.
Czarina: No problem, let me check the status of the email for you
Gary: my service was transferred this past week (gradually and with much trouble). My outlook email has worked fine up until tonight.
Czarina: No problem, I will be checking the email address for you
Czarina: I know how important it is to have a working access to the email as I always check my emails as a daily routine, so I know how important it is to be able to communicate at all times.
Gary: much appreciated.
Czarina: I assure you I will help you with everything I have at hand to address this issue. To better assist you, do you mind if I ask you a few questions?
Gary: okay
Czarina: may I ask for the old address where services are installed?
Gary: the old address was 0000 cir. The new address is 0000. Everything in the address change is the same sauf for the street number.
Gary: the email address is [protected]@comcast.net
Czarina: Alright!
Czarina: For security purposes, can you please verify to me your account number or the last 4 of the SSN?
Gary: 0000. the guy that was here didn't leave me any paperwork.
Gary: so i don't have a new account to give to you.
Czarina: No problem!
Czarina: I will go ahead and make sure that the username will be transferred over to the new account
Gary: he was some kind of ape or caveman. Barely speaks English.
Czarina: Oh, it's okay.
Czarina: By the way, the email stops working on Outlook because it is still associated to the old account with no active Cocmast services
Czarina: Let me do the manual transfer of the username, please allow me just 2-3 minutes
Gary: can you fix that from where you are?
Gary: you're a fast typist!
Czarina: Yes, I will do my best to make sure that the username will be active again
Czarina: Oh, yes, thank you
user Gary has left room
Gary: no, i'm still here.
Czarina: Glad to have you back on chat, Gary
Czarina: Yes, welcome back on chat.
Czarina: i am almost done with the transfer
Czarina: Please allow me just 2-3 minutes mote
user Gary has left room
user Gary has left room
Gary: no, still here.
Czarina: yes, glad to hear that
user Gary has left room

III Comcast person. Sunday, 12/15/1013 I didn't write down her name. She says my ID is [protected]@comcast.net, but actually it's. It's [protected]@comcast.net. 0000 new account number at 0000 Concord Circle. This girl said I have to call during business hours. She can't speak English too well. I asked her several times to slow down. She didn't slow down. Then I asked to speak with her supervisor. I reminded her that she is NOT the supervisor. She put me on hold. I didn't write down the time she put me on hold. It was forever, though. Then I hung up. All I really needed was my account number anyway, so I could get into chat with someone.

But the chat window wouldn't accept my account number and took me around in circles. The chat window wants me to create a new E-mail account. Czarina said usually it takes 24 hours, but that she would put a priority code on it, and in that case it would be okay in just 1-2 hours. That never happened.

"Conversation III"
This girl didn't give me her name. She's Asian and I have a hard time understanding her.

Now I'm trying to establish a new user name and password, which I don't want to do. I want my original [protected]@comcast.net E-mail. I asked her when she can fix it. She said I have to call during business hours between 9 a.m. and 5 p.m. I hung up on the III phone call. Then, I went to the page to establish an E-mail account. I filled in everything including my cell phone number. The page said it would send me a text message with a secret code number. I submitted three times and never received a text message.

Tried to log on to live chat with a tech. Filled out the information, and the two buttons below -- "Start Chat" and "Chat with a Tech" -- I clicked on each one, and neither button responded.

3:08 a.m.: Now I've opened a link that shows me how to configure outlook with Comcast. I tried that until a few minutes before 4 a.m. Gave up and went to bed.

IV: Celine
Monday, 12/16/2013

She wasn't able to help me, but transferred me to the SX-Definity Department at
[protected]. She said I must use a new password, but didn't help further. She referred me to Scott.

V: Scott: Hung up on me because I said I've been 7 days now trying to get my account transferred, and that I've gone without E-mail for one week. Also, I said about four of those people don't speak English and I couldn't understand them. I asked if he tells his friends he works for Comcast, and that I would be ashamed to work for Comcast. I said several people at Comcast have said they'd help me but they haven't. He said he's going to hang up on me because of "all the insults." I asked Scott to connect me with his supervisor. He said "sure."

VI: Jamey in the Complaint Department:
Scott's "supervisor:" I told Jamey about my trouble with Scott hanging up on me. Right off, I asked if I could speak with Jamey's supervisor. Jamey put me on hold at 2:13 p.m., supposedly so I can speak to his supervisor. At 2:28, Rob, his supervisor, came on the line. Scott's Supervisor' name is actually Alex, Jamey told me. This guy will …(no further notes taken about Jamey or Scott for some reason).

VII: Spoke with Rob. I told Rob all my communication problems with Comcast. Rob doesn't handle tech problems, but only reports complaints. He said Scott's supervisor's name is Alex. But Scott didn't actually connect me with Scott's supervisor. He connected me with Rob. Rob said Eric (lead tech) will call me back in five minutes and will get me going on the E-mail problem. Started timing my waiting period for Eric to call beginning at 2:34 p.m. on 12/16/1013. Eric did call me in about 12 minutes.

VIII, Eric:
Eric did call me back. Eric is the "lead technician." He said he's worked for Comcast for he doesn't know how long. He seemed sincere and seemed to know what he's talking about. It took an estimated 1/2 hour for him to work on the E-mail issue. Then, he said we would get into a 3-way conversation with the person who deals with E-mail programs. It didn't turn out to be a 3-way conversation.

IX: Name unknown. The person who deals with E-mail programs:
He said someone will call me back as soon as possible and tell me that my E-mail issue is solved. Last note taken at 3:45 p.m. on Monday, 12/16/2013.

X; Danya. 5:04 p.m. Monday, 12/16/2013: She asked what E-mail account we're transferring from: I said [protected]@comcast.net. She couldn't help me but referred me to the next person:

XI: Bryce: Monday, 12/16/2013: 5:14 p.m. He says yesterday (Sunday) they (I think Czarina) tried to move it over, and it failed. Bryce doesn't know who Eric is. He said a lead technician can be a lead tech over almost anything. Bryce said my problem is a billing error. Not that I didn't pay the bill, he said, but Billing takes care of setting up account information. Bryce said it looks like when they tried to transfer from the old account to the new, that they put information from the old account as the destination. So right now at 5:31 p.m., he is transferring me over to Billing. He said he'll stay on the line and explain this to Billing. Actually I was on hold until 5:57, which is 26 minutes, when Bryce came back on the line. He said Billing can't do anything about it. So Bryce says he'll transfer me to someone in the E-mail department (it's 5:58 now) and that person will be able to help me. Bryce said he's sure it's the Billing department's issue. Bryce said this one week's worth of E-mail won't be lost, because it should still be on the server. It's 5:59 as I finish writing this so far.

XII: Billy in the E-mail department as transferred by Bryce: At 6:01. He asked what error message I see on my TV screen. I told him I don't own a TV, but that this is Internet service. He says he isn't trained for Internet service, but now he's going to contact me with someone who can help with Internet.

XIII: Mark: at 6:05 asked me what the nature of the problem is. I said you mean you can't look on the screen and see? You're the 13th person (at least) that I've told the problem to. He said wait a minute, let me check on your account, Sir. At 6:12 p.m. I got disconnected.

XIV: At one point I had opted to be called asking for my opinion about my Comcast service. This is a transcription of the recorded voicemail the "courtesy call" made to me: "Hello, this is Comcast. We recently made a courtesy call to you to ask how satisfied you are with your regional Comcast. Sorry we missed you. There is no reason to contact us. Information regarding your Comcast service is available on line at www.xfinity.comcast.net." I went to the page, but wasn't able to access it regarding my Comcast service.

Tuesday, December 17:
I didn't try to call Comcast today.

I wanted to transfer my cable to my new apartment within the same apartment community. Comcast stated that I have a perious bill from the address 121 Brady Street. I have never lived at this address. I explained this to Comcast. I have been living at 9611 Middleground Road Apt. 1108. I then moved to Apt 1101 due to knee surgery and I could no longer walk up stairs. On November 8, 2017, I moved into a new apartment at 9611 Middleground Road Apt. 901. I want to have my cable transfer from the old apartment to the new apartment. I did not have a past due with this company because I have not lived at the address on the bill. I have lived in the same apartment complex for over two years. I have paid my bill with this company for over two years. I informed the company that this bill is ID theft. I am not going to pay a bill that is not mine.

Comcast is converting all of their modems over to new modems, the older modem contained an backup battery and was replaced free when the power was low. Now they expect the user to not only install the replacement modem that can take over 1 hour but also to buy a battery for about $35 + shipping, yet this modem is being rented at $7.00 per month.

5/19/13= over 4 months land line has not worked or been fixed when I noticed it was not working
Talked with a rep over the phone: we spent over an hour trying to trouble shoot things. Eventually she decided we should just schedule a tech to come to my house to fix it.

I do not remember the date that the tech was scheduled. But I sat waiting for them the entire 2 hour window & they were a no show.

9/21/13 @ 7 am-8:15am Online Chat with 3 “Analysts”
1. Dycemi
2. Dandy
3. llyn- disconnected from online chat for unknown reason
I originally began the chat to downgrade my services since the land line has not worked for 4 months & we all seem to be unable to fix it. I had found an online offer that I wanted= Digital Economy & Economy Plus Internet for $64.90. Instead I was transferred to fix the phone line I no longer wanted. I spent all this time again: checking wire connections, restarting the Comcast modem, and them sending signals to the Comcast modem. Again no resolution

9/21/13 @ 8:12am 41 minutes & 58 seconds I called [protected]
I spoke with a Tech Rep by the name of Tanya who transferred me to Corey in Customer Relations. Corey noticed I was a preferred digital customer & began a sales pitch about a DVR package. I kept referring to the $64.90 Digital Economy & Economy Plus Internet package. He stated that he cannot access the online offers. WHAT? How can a company have a website with posts that its own employees cannot access? I finally gave up when I had to leave to take 1 of my kids to basketball practice.

9/21/13 @ 12:19pm 57 minute 36 seconds called [protected]
Again explained: wanting to downgrade due to land line not working or being fixed & that I wanted to down grade & wanted the $64.90 Digital Economy & Economy Plus Internet package. Again I was transferred to someone else (female), who immediately put me on hold. Then I somehow wound up with someone else= a male sale rep, who started in on a sales pitch again because I am a preferred digital customer. Gave up on trying to get him to listen= I HUNG UP!

Since 8/15 at minimum recollection from memory, our land line service has not worked= no dial tone at all. I noticed because on 8/15 when I was trying to order On Demand movies “Bullet to the Head” & “ Olympus Has Fallen” I kept getting error pop ups. Went to call using my land line & it did not work. Instead I spent an hour with 1 representative to fix this new problem. We were also disconnected but she called me back. We got the On Demand to work to order the movies. Since then however, the On Demand TV Shows & Movie section still gets pop ups to call customer service or restart the cable box every time I scroll down. I am sick & tired of trying to fix services that never work properly for long (minus our internet= has worked perfectly, but can be easily replaced).

DECISION: NO MORE STINKING COMCAST/XFINITY with their constantly increasing prices for pathetic services not to mention even worse customer service! RETURNING EVERYTHING tomorrow!

Well after having been a 10+ year customer of Comcast/Xfinity, I was finally forced to dissolve my services with them and switch to Verizon Fios. Not that I expect Fios to be much better, what finally broke the camel's back for me was follows: I had just paid comcast $236+ dollars for my current bill. I phone them to add a service (NFL Red Zone to be exact) to my current services and they insist that I pay my current bill before they can "upgrade" my services. 1) My bill is current and the bill that they are referencing is not even due at the current time. In fact I have several more weeks before it is due; 2) NFL Red Zone at an additional $7.95 per month is really considered to be a service "upgrade", I sincerely question that. After countless time of back and forth relentless arguing with Comcast, I got absolutely no where. So, instead of arguing with them I have just decided to change service providers and take my money to someone who would be more than happy to accept it and give me the services that I want. This was one of many service blunders and poor customer service experiences that I have been through with Comcast/Xfinity; however, I was so ultimately pissed off that I have decided that no more would I be willing to be subjected to them and their ways as well as their poor customer service. You mean to tell me that you are willing to let a 10+ year customer leave just because you are unwilling to "upgrade" the service and put on NFL Red Zone on my service. Oh well they can certainly go to hell. I'm done. There is no winning me back.

They sent a flyer for business internet and business voice for only $59.50 per month, I signed up for the plan but when I received my bill I was charged $96.23. After several calls and wasting my time and 3 months later, they still have not fixed the problem. I would stay away from comcast at all cost!

I have defective home security equipment that causes the alarm to activate for no reason and the alarm cannot be cut off without taking the battery out.
Have contacted comcast 5 times and still cannot get the system fixed. Comcast gives you a 4 hour window in which you have to wait for repairman.
The first time alarm activated was at 6:00 am and alarm would not cut off. Alarm response company said thier system did not show the alarm was activated, but agents could clearly hear alarm over phone. Alarm company could not be of assistance and kept transferring call to a comcast department that opened 2 hours later at 8:00 am.
First service call - repair man did not show up after I waited 4 hours.
The second call - repair man checked battery and said everything was okay. Twenty minutes after he left, alarms sounded again and only was to disarm was to take battery out. I immediately call customer service and was told I would have to set up another service call with 4 hour window, and it would have to be a week later—they said had no way of contacting repairman that had just left my place 30 minutes earlier.
After multiple calls to customer service, they are investigating and will call back. Still waiting—no service—same monthly bill— and must pay penalty to drop service because of contract. Hell - I just want system fixed and don't think I should be given a 4 hour window. Give me an 1 hour window to meet repair service... I've missed enough time from work dealing with this.

Beware of purchasing any item from comcast-you will most likely get the same type of customer service.

Where do I start... July 20, 2013 I ordered Comcast Xfinity bundled deal which includes, phone, internet and cable. I ordered the largest package possible with all of the premium channels to check it out. I figured I could change my plan later. We have 7 boxes throughout the house.
I opted for the self install because I am pretty handy and an all around geek with electronics. They scheduled the hot tap for Wednesday, July 24, 2013. The equipment arrived but they did not hot tap the house. I had to go out of town and called on Saturday when I arrived back. I explained that I cannot install my equipment as the services has not yet been connected and no one showed up or called to cancel the service connect. She rescheduled for the next day Sunday, July 28, 2013. Once again no one called nor did they bother to show up. I called on Monday, July 29, 2013. She said they had rescheduled for that day but noticed they cancelled again in the system without any reason. She went ahead and decided to do a professional install at no charge. The earliest they could come was that next Saturday, August 3, 2013. I said no that was not a good day nor was it acceptable since now I was behind other customers who had ordered their service after me. She then patched me through another representative who could check about fitting me in. They had an opening on Wednesday, July 31, 2013 from 8-10am. I agreed and it was scheduled. When 12:45 pm rolled around without anyone showing up I called again. The CSR said that they called and left two messages and sent me an email and that they had to reschedule for 2-4pm. I said that was ridiculous and that no one called and left a message nor did I get an email. I would wait for the next slot for them to come. At 4:15pm I called and because again no one showed up or bothered to call. After an hour on the phone (by the way I had now spend 3 hours prior on the phone) she agreed to expedite and get a technician out right away. I said I would not be home due to going to my sons banquet for his presentation, but my husband would. I said call the main house number or his cell. Do not call me unless as a last resort if you need to change. a half hour into the banquet they called my cell phone and left a message. But there was so much static I could not understand what was being said. By the time I had gotten out it was too late to call and I was too tired to deal with Comcast.

The next day I called again asking what happened the night before. They tried to get me installed on Saturday once again. ARE YOU KIDDING ME? I said. I said no not acceptable. You have wasted my time now for 5 appointments of no shows. I said I am insisting that this be done now. I got a slot for the next morning. the night before I get a call Mrs.Floriano we have called you now twice to get you to do the third party verification on your phone. We cannot install until next Wednesday because we called and left you messages to call us back. OMG, not again... More lies and excuses. I said I cannot be without a phone I have a medical issue in my home. My husband is disabled and we cannot be without a LAN line. She said well we can give you a temporary number until your number ports over. Or you can wait the 5 days for the install and your number port over then. By this point I am fuming!

I am stuck, so now I have to call my family and give them a temporary number until my old number ports over because they failed to do their job and do the third party verification.

I will be back to lend the rest of the saga... let's see if they show up tomorrow...

Over the years Comcast increased the cost for cable and internet to over $127 a month.
And this is just the "plain vanilla service"...
Now I had enough and AT+T advertised $49 for the same service. I am perfectly aware that the real cost will be more like 70-80 because of taxes this and that, but still cheaper than Comcast. I got AT+T and immediately figured out, that I am a sucker, because this deal did not even have CNN (but this is another story).
Now I tried to cancel Comcast. Try to log in... cannot on one computer because the applet which ask you to type in some numbers (to avoid robo login) did not work.
Talk to the Online chat... takes forever to find out, they juts refer you somewhere else.
Cannot log in, cannot do anything with the Chat-Now person. Cannot call because never mind when you call, a robot voice will tell you that they are fully busy and wait time is approximately 15 minutes. Send "certified letter" to Comcast service office... got lost by USPS (yet another complaint), New Computer but " Login-failded" please talk to a service representative. Please wait we are busy, waiting time is approximately 15 minutes.
What are my options? ... waiting. But this is just a lie, because someone answered within 1 minute. My advice: Stay on the line.
But then I have trouble telling the operator to cancel my Comcast Service.
After being referred to the operator who handles "difficult customers", and he had a hearing problem too. I finally asked him if "he needed a Q-Tip". I WANT TO CANCEL MY COMCAST SERVICE.
This worked. My advice: Get nasty.

On sunday morning, 15th of july, around midnight I was taken by ambulance to the e.R. Where I was in icu until tuesday afternoon. Upon coming home to rest, my 42"panasonic television, when turned on had no sound and a white line across the top with a black screen.
Since having not been watched the whole time I was in hospital, I could not understand what happened. On the same monday my next door neighbor"lost her bundle"! The tech came out. Checked her line outside then proceeded onto my property, with no one home, and probed my out door box. I came to find that the power plug provided by comcast does not hold in place. It can actually dislodge from the slightest movement. I have no idea if emt's"tapped or bumped"it when wheeling me to ambulance, which maybe moved the connection. I should not have even if they did!?
When I knew none of this I asked my husband to go buy a small new t.V. Until we could get the 42" fixed. It will cost $80 to have it diagnosed. I payed $600 for it. I feel comcast should pay for this. It was plugged into a surge protector! But when we went to remove the old dvr, the power cord was not attached fully, it can't be fully connected because the metal prongs on plug do not go far enough into the outlet on back of box to connect correctly. The power surge from the tech went through the bad junction at the back of the unit and caused an electrical arc, witch in turn blew the tv. Called comcast to check it out and was told "there is trouble with my dvr unit. I had to go get a new one!
The tv is only 2 years old. I am going over today to show them the wire, old wire holds on a little better than one given us with new box. The box was also damaged! How did I do that? All recording gone, all schedualing, lost!
I do believe if that man did not probe my outdoor unit, all would be fine!

I hate Comcast/Xfinity. They are liars, cheaters, and money hungry thieves who would entice you with a top speed internet service for a low introductory rate of $30 a month for 6 months. Plus they want you to either buy your own modem that has to be approved by them or lease one for $7.00 a month. So after my six months was up, the sorry sons of ### sent me a cable box to my house WITHOUT MY PERMISSION! I tried to returned the cable box and told them that I was sent this product without notice and without consent. SOOOOOO the retail representatives told me that if I return it, IT WILL JACK UP MY MONTHLY BILLS! How ridiculous is that? Soo ridiculous that I smell compensation money falling into my pocket and into my bank account. Now its been over a year and my monthly rate has gone up MORE THAN DOUBLE! I am now paying over $90 a month with the CABLE BOX, which I am FORCED to keep to keep my "PROMOTIONAL RATE" constant. ###! If the PROMOTIONAL RATE was constant. WHY AM I PAYING MORE THAN DOUBLE?

What a surprise!
I tried E-mailing Email the Office of Tom Karinshak
and I get:
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
To: Comcast Digital Voice ; "[protected]@cable.comcast.com" ; "[protected]@cable.comcast.com"
Sent: Monday, June 10, 2013 5:56 PM

Great, now you have turned over the bill to collections without even justifying that it is due!

I do not see any credit where I turned in the equipment!

Wait I can't you have not responded to providing copies of the bill and locked me out of the online system.

I have filed a complaint with the Alabama PSC, I am on the way to the Better Business Bureau next, Also I will be contacting the city of Mobile to see if you are subject to licensing.

I assure you the word of mouth and Facebook of the service descriptions will not help your bottom line in the our area.

People are following my Facebook postings about how we have been treated, you are losing business daily.

I cannot believe you people think you can do this.

I am looking into legal recourse as this will effect my credit rating and i am looking into buying a house.

You are the worse company I have ever dealt with in my life!

CALLED THIS GUY NEVER HEARD BACK:

The Comcast Corporate Escalations Team has received your requests concerning your accounts.

Please contact the office at [protected] to discuss in more detail.

Regards,

Brian D.C. | Corporate Escalations Team | (:[protected] |

I used to have Comcast Dvr when I stopped watching tv as much I decided to switch my plan. The Coustmer Rep I spoke with offerd me a great plan He said oh It will be 26 dollars with cable and internet. I was so excited I was paying $190 the next month came and I was charged $68 dollars I called and found out that the cable tv was 26 dollars but with the internet it came to $68 I felt like I had been lied too I requested a ten dollar credit I felt that was the least they could do for leading me on they said ok but only this time because your a good coustmer. Since I switched my internet goes offline and has been slow I had a tech come out and he gave me a super rude attidude snapped at me about me having a bad ether net cord demanded to know if I had spilt anything on the modem again and talked down to me he even went on to say he was lucky i was not going to get charged for him coming. Here it is 4 days later and the net failed on me again again the rep confirmed my modem was fine he didn't know what was going on and credited me anthor $10 somehow $10 does not seem like fair justice compared to dealing with lieing reps faulty equpiment and service and rude techs.

How is Xfinity getting away with an advertising blitz this week for free access to television programs On Demand for all? They are running ads by email and on TV on a "Watch-a-thon" promotion for On Demand. The ad states, without disclaimer, that all Xfintiy TV subscribers will receive access to television programs usually available only On Demand for free through March 31, 2013. It also states that Xfinity customers will receive the promotional access regardless of subscription level.
Just try it. Unless you already have On Demand a subscriber will not receive the promotional access. When I telephoned Xfinity to check if I was doing something wrong I was told that I could receive the 'free' access if I agreed to pay more monthly to increase my subscription level. In other words, there is no promotional "free" access, just a lot of hype to get customers to pay more for mediocre service.

I signed up for a home security system in December and it is now February and the system has not been removed from my home as promised. Since day 1 the system did not work. Even though the system said I was online and had coverage, the company later told me that I did not have coverage. I appreciated their honesty, but told them that I would like to cancel. They encouragd me to have someone come out to take a look...the matter became worse. I asked them to remove the system from my home, which they agred to do..they scheduled two appointments *they never came to either appointment* all day appointments. Finally, two guys showed up two weweks later without an appointment. I did not let them in b/c I had heard about some criminal activity involving Comcast employees..better be safe than sorry. In any event, I later come to find that even thouwgh they said that I would not be charged they tried to charge me anyway...they have billed me a lot of money for a system that does not work. This is a scam of some sort, so if you need home security go elsewhere...trust!

I live in Montgomery County, MD, the Silver Spring area. They have a monopoly and the service is horrendous and the cost is outrageous and goes up on a regular basis. Right now I am being charged 172.80 for basic service and HBO. We are being charged for the DVR now - a new cost that suddenly appeared after being a stupid loyal customer for 3 1/2 years paying 137.00 which inched its way up to that amount. In the last couple of months the cost for the DVR went from 5.00 to 10.00 to 27.00 in a couple of months. You can never get a straight answer as to why this service cost so much, but 137 is expensive enough .The picture quality is poor as it is pixilated and goes out completely at times. The modem goes out and right now the TV does not work at all. My internet is slow -second only to dial-up. The politicians are paid to allow THIS MONOPOLY. Montgomery County, MD is as corrupt as it can be. The courts are owned by certain law firms and judges are paid to make certain decisions as the lawyers sit in the court rooms and nod their heads when the judges do what they have been paid to do. So it is no surprise that Comcast has this nice deal. My county is allegedly a Democratic one, but this is a joke. They have one of the highest incomes in the country-millions of dollars and the politicians run for office unopposed by a Republican or a Democrat. Now they tell us that we had a service that should have been cancelled and it cost us more than the basic and we somehow should have known that we had the wrong box. We supposedly have been charged for this box, whatever it is, yet we have no special service-only basic TV and HBO We are cancelling service as we are tired of being robbed. Comcast is a bunch of gangsters

I eas told when I signed up for this that it could be cancelled at any time. I have been trying since nov to have the service cancelled and it is still on my comcast bill. I have called 5 times speaking to different people and have gotten nowhere. Never in my 60 years have such bad, rude service. And they are going to help with it issues? What a joke. This is the first time I have ever written a formal complaint about anything.

Horrible company.

Diane weil

We called the Comcast/Xfinity main number to add internet service to our account. We were transferred to the installation department, where we chose to rent our modem from Comcast for $7 per month. Then, the installation department claimed that they needed to transfer us to another number for more information. This third person, who spoke with a heavy accent, claimed that we needed yet another modem and wireless router. He asked for our credit card information for a "deposit" that we would get back later. We gave him the credit card information. Several days later, we received both the Comcast rental router and another box from a company called Saveology. The Saveology box contained a completely unnecessary cable modem and wireless router. We called Comcast, who claimed that they would never transfer us to a third party vendor and disclaimed any responsibility for us receiving this superfluous equipment. We are in the process of filing a complaint with Comcast.

First I want to begin to say that comcast is rated #1 with the worst customer service ever! I just got off the phone with customer service asking them to reduce my cable tv/internet/phone to the seasonal rate because its a shore house and I will not be there for 2 1/2 months and my current bill is $172.00 a month. She told me that it can't be changed to the seasonal rate after jan 1st. So basically the minimum I have to pay is like $70 a month by just eliminating my services. What a scam! They basically have you locked in. So I told them to cancel the service completely and they said I have to return the equipment for that to happen. But I can't cause it's down the shore. I hate this company with a passion! I was so frustrated with the customer service rep that I told them to cancel the service and if my bill goes to collection that I don't care cause comcast, with there garbage service forced me to do this! So someone out there tell me an alternative to cable tv! And don't tell me verizon / direct tv cause they are just as bad!