Comcast / Xfinity
Reviews and Complaints

I've always paid my Comcast bill on-line with no problem, until the last two months. I paid November's bill with an e-check. Comcast said it was returned for non-sufficient funds. This is totally untrue-- the bank has no record of this transaction. I have no (0) NSFs for the entire year with my bank. Comcast charged me $25.00. I paid through their phone service and then they charged my $6.00 for that. December was the same problem. I still have not paid the $25.00 for December. I sent a paper check to them on January 2, 2013, and on January 8, 2013, it was still not posted or any record of it being received. It only takes 3 days for a check to get to Southeastern PA. They told me it won't be posted until January 12th or the 16th. Now, I'll have another late charge. I want all of these extra charges wiped off of my account. I'm so frustrated with this company. They have a monopoly in our town also.

Abusive company abusive service scam fraud steel personal information collects your information and sells it without your authorization bad company do not get service! They will abuse you especially if you are a woman! Especially if you are a woman in law enforcement they will give you purposely bad service and will fraud your account take money out of your account without any authorization! They are into blackmarket drugs racketeering and many other crimes of federal nature that needs to be checked into! They are monopolizing other companies and not allowing them a chance! This company is very corrupt and unethical and abusive to all woman customers!

Deceptive and unfair business practice.
Purchased Internet service through www.comcast.com 04/26/2012. Comcast offered a free modem and router through SaveologyTech on Comcast web site. In a form of rebate, at a cost of $189.93. SaveologyTech rebate form states " Receive your rebate in about 10-16 weeks". Contacted SaveologyTech:
08/22/2012 Mr. Timothy at SaveolotyTech Customer Service advised the rebate forms were received on May 14, 2012 and to wait one week longer.
09/06/2012. Ms. Adena advised it has been 16 weeks. To wait two more weeks and ask to expedite the rebate it has not been released.
09/20/2012 Ms. Lorain the rebate has not been released, but is pending. advised her the time frame has been over 18 weeks. Ms Lorain advised to expedite the rebate if not received in two more weeks.
09/24/2012 Mr. Timothy again stated wait two more weeks, that they can change the rebate time frame. Requested Mr. Timothy to expedite rebate process, as advised by Ms. Adriena. Mr. Timothy advised it will take 4 to 6 weeks longer, but the rebate will be released in this time period. Asked to speak with supervisor, no supervisor or manager on the floor at this time?
10/02/2012 Comcast Representative. Not much or anything they can do.
10/11/2012 Comcast Ms. Angela submit to escalation Department.
11/20/2012 Mr. Allen, still pending, wait 2 to 4 weeks longer, no supervisor to talk to, no manager on the floor, may be in a meeting.
11/20/2012 Ms. Sonya On hold 10 minutes to review the account, phone call dropped...
11/20/2012 Ms. Natalie, sending information to account office, call back in two more weeks.
Comcast and SaveologyTech should be penalized for breaking their promise. This is deceptive and unfair business practice. Anyone out there with a good remedy to this injustice, please advise.

I have contacted this collection agencey repeatedly about a bill I do not owe to comcast. I turned in all my equipment (I have receipts) and discountined service. Comcast is attempting to collect for service beyond the date that service was discountinued. I am a 68 year old senior with stage 4 prosate cancer who is being harassed beyond belief

In short; I had a comcast internet service in 2003 that included a free email address... Service was terminated in 2008, but my email remained active. I continued to use this email without incident until 2012... But this email has suddenly been deactivated without prior notice to me, and I am being denied access to it because I no longer have an active comcast internet account.. [though I do have an active comcast cable account]
This email account contains very private personal information that I need access to regarding a legal case. I am certain it cannot be legal for comcast to deny anyone access to their own personal and private information. This is absurd. I want immediate action against comcast taken for this unethical practice. Even companies like aol never denied former customers access to their own information. If I am forced to subpoena my own information from my own email, I will expect compensation for wasting legal time and resources. A class action is best.
Anyone else go through this, please email me;
[protected]@gmail.com
Please do not respond to this message directly, as it is connected to the comcast email that I no longer have access to...
Oh, and so are a lot of other things.

Was hired for Oregon call center. Told by HR rep Tina Nguyen to report to work on Monday. She never replied to my emails sent to her previously asking about my leave scheduled after the 3 week training period. I was told by the saless manager who approved me that my leave would be ok. Sent her a reminder email anyway because I wanted to do the right thing and also get something in writing that my leave would be approved. I re-read the new hire email and it said to report to training at an offsite location by 8am. Well, there was no way to get in touch with Tina Ngyuen (in Colorado) before the training AND be on time at the training. So I reported to the training session and went home to check email after. She reported that I could not work as I could not be absent for 90 days. Well, interestinglly enough, that is NOT correct per the training session on Monday with the local HR reps. There could be no excused absense during the first 3 weeks of training. I met the time schedule. Since I could not contact her when I reached home (a 45 minute drive home), I sent her an email and called her the following morning from the training center. I wanted to do things correctly. I called her Tuesday morning to clarify what I was supposed to do and she went off on me. Funny thing is, I followed everything to a T. She made mistakes during the background check process, made a mistake with the hire offer letter, made mistakes with the leave approval thus making a mistake with the training class scheduling. And she goes off on me? So I went of and defended myself. Within the 5 minute conversation, Tina Nguyen decides to tell me I'm "not supposed to be at the training session" (which she authorized with the Hello Comcaster email letter), followed by "stay at the training session" today, but "I'll have to check if you're supposed to be there because we need to place you in another training class". Then she says I will be paid for attending on Monday, but I was supposed to wait and see if I would be paid for Tuesday? Really? She said she would let me know what I would have to do next. She also asked me what the trainer said. I told her the trainer asked me to call her. So, I went home and waited for a call or email re: a change or reinstatement. Seven days later I still heard nothing o I accepted another position. I had to. So I sent Tina Nguyen an email and asked her to respond in writing about my pay that I was promised (I was supposed to have been paid yesterday and received nothing) about how I would receive it (not an employee so no direct deposit, I was not in the Tuesday class so I was not able to sign up for the paycard. I asked how I would receive it). She replied with I would get paid but did not answer how or when. Instead, she attached me for not reporting to training because she had sent an email to the trainer at the training class to let him know I was approved for the class. I was correct all along and should have been in the class. She had NEVER contacted me and I did not have any phone number for the training class. How was I supposed to get the information? So I replied to her asking once again when and how I would be paid and she did not respond. I also told her she should be shamed of herself for blaming me for her unprofessionalism. This may seem like a small thing but it was a job I was hired for. I did all the right things and made sure I folllowed up. If I don't get paid, they will hear from the Labor Board.

Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime.

First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my comcast website account"? Maybe they don't know how to listen. All they can do is just repeat what's in front of them on the paper.

Secondly, not only do they not listen, but they don't understand the gist of the problem, EVEN WHEN you explain it to them. Why is it so hard to understand the meaning of "duration of the call", "how long the phone call was"? What other way is there to say it?

Lastly and most importantly, they are nothing but a bunch of GANGSTERS! Do you know they hang up on you if you give them bad review or you argued with them previously? Yes, they hung up on me 4 times in a row, and the 4th time, I even made sure, before I even speak, that they have my cell phone number IF "supposedly" we get disconnected. Do you know what happened the 4th time? After waiting for 15 minutes for the supervisor, the phone representatives said, "now I'm transferring you to the supervisor", and then I waited there for another 5 minutes for nothing, just music playing, never answered. After repeated "please wait a minute or two", phone rep finally said the supervisor is free so she's transferring me, and supervisor just put me on hold. Do you get it? They are all ganging up on the customer who gave a "one star" review. WOW!

I heard from my friends they don't like comcast and I didn't get it at the time. This is why. You corporate fat pig. You will pay for this some day. And I will watch your downfall and clap all the way.

I have this service for over a week what started out with a bundle offer for $99 which they advertise all over the place I just got my bill for $208...they promised me HBO, cine-max and Showtime..never installed..called several times and they promised they would handle it..never happen...I will be canceling this service this week and if they think they will get money from me they are crazy I will filing a complaint with the right people...they also never connected my second phone which is a hearing impaired phone in the bedroom some cockamamie story there were no outlets...I wished I would have read the complaint board before I got sucked in..I have made a total of 20 calls to this company for making me wait for service for 2 days to the promises they made..this company sucks..

I have been without service for 5 days. 3 appointments were not met by Comcast. The technician who fixed the problem stated that the problem is 'noise' in the line. He also stated that the quick fix for that is for the maintenance crew to disconnect the line, thereby interrupting service, creating a situation in which the customer must call in and get an appointment to have a technician come out and fix the problem which was just created. The results in the customer having to take time off from work just because Comcast decides to disconnect the line rather than deal with the problem immediately. The is shoddy and shady business practice!

Comcast, a government sanctioned monopoly, has had me spend over two hours of my life just this month talking to, what they call, customer service. They have billed me for a service that never ever lived up to their claims. I have complained several times and recently another service tech guy came to my house and switched modems and, what do you know, the service got better by 100%. He told me that the modem I had, for the past 4 years, was the oldest of all of their modems and never should have been used for the service I had been paying for. Remember, I have complained many times over those 4 years about the service. My bill went from $64. to $105, I called to complain and was assured that they had reduced the bill to $70. and that’s what would be withdrawn from my auto pay. That was on the 19th of July. Just to be sure on the 30th of July, I checked my account online to see if what I was told was, for a change, true. Sure enough, my online bill stated, I owed $70.. I took a screen shot just to be safe. Come the 1st of August and they withdrawn $105. from my account. After spending even more time on the phone, I’m told I can’t have my money back and that they had credited my account for the over draw. I don’t want to be paying them in advance and I don’t want a credit, I want my money back.
They are borrowing my money without my permission for 30 days with no interest or penalties. Can you imagine getting away with that? If there is ever a class action lawsuit, count me in, in spades. Just imagine, if there was really some competition for this service that we all pay way too much for. As it is, and from what I’ve read here on complaintsboard.com and other sites, just bad public relations and the way they do business. Tough luck for us. Beware of Comcast and don’t trust a word they say. Goes with everything else, here in the united states of everyman for himself.

Approximately one week before I was to have siding put on my house, I had a tech come out from comcast to remove all the extra cables that previous comcast installers had left behind. I assumed the job was done, apparently not. I have contacted the cable company and they say they cannot help me at this time due to their scheduling. The siding company is now here the cables are still there and the siding cannot be completed until the cables are taken care of. The siding company is on a schedule and has other houses to move onto, and if the cables are not taken care of the siding company will have to move on, leaving my home bare and exposed to the elements. While I understand both companies scheduling obligations, I would not be in this situation had comcast done what they were supposed to do. I am sure comcast would expect their payment on time and if I did not do so, they would not hesitate to contact me and demand that I take care of my obligations, and in this case that is all I am expecting from them, which apparently they cannot fulfill.

Comcast prides itself on being diversified yet its Human Resources Department is not only not diversified, but it discriminates against and bullies men. I knew one guy who was repeatedly screamed at and harrassed by some woman. She told him she didn't respect him, threatened to punch him, poked him in the face several times and even threatened to run him over with her car. After finally getting sick of it, he finally yelled back. Feeling remorseful for fighting back, he went to HR, not to get her in trouble, but to try and straighten things out before the Company was caused any embarrassment. After assuring him they would, the went on put him on final notice some six weeks after discussing the matter with them, and more than two months after the incident and then fired him months after for expressing his dissatisfaction after she stole one of his items, tried to use him as a parking space, and also after HR moved his desk all around the building like a scene from the movie Office Space. He was a terrific employee and person. He didn't even complain about being on the same level despite being more far more advanced and experienced than she. They only fired him because he was a male who was a foot taller than she was and she was an Indian Female. This HR department has been a problem for as far as I can remember. They harrass good employees and go out of their way for bad ones. There have been many stories of threats of physical violence, cursing, and yelling. They even hired a guy (twice) who had several incidents of misconduct and even openly admitted to being a pedophile. They went on to promote him several times. I also knew of a guy who would sleep for more than five hours every night at work for six years yet the HR department addressed the matter by promoting him twice. And the list goes on and on..., This HR Department is very selective about whom they want to harass to say the least.

I have been having an ongoing Internet interruption in service for months! Week after week I have to call Comcast to get the issue resolved and have had three techs out to my home only for the internet service to work for a week and go out again. Each tech claims to have found the solution to the problem with the latest tech leaving the home to not even see if we could connect to the internet, yet another call has been placed and another tech is on his way to provide assistance. I have never ever in my life encountered so much bs with internet service, ever. I switched from Verizon to Comcast to save a buck but I guess I got what I paid for. As soon as my contract is up I'm switching back to Verizon. So many people have told me they had the same problems with Comcast internet service. I had work to get done and had to go drive to Starbucks for free Wi-Fi. It's not my connection it's Comcast's screwed up service and/or equipment, something! To add insult to injury they want to tack onto my bill an extra $5.00 per month for wireless support coverage -- they can shove it on that note.

The first problem was in February 2012 I was having problems with my cable connection 2 technicians came to my home to check the problem and without checking any connections or the TV they told me my problem was my new $250.00 TV. So I purchased a new on for 250.00 dollars and gave the other one away. The problem did not go away they would not refund my the lose nor would they give me anything else in return. The second time I bought a modem returned the one I got from them and they are still charging me for the modem. They have not returned my calls to fix this problem or reimbursed me the money they have taken.

On April 27, 2012 I went onto Comcast's website to investigate prices and order new internet service. I was asked by a dialogue box if I would like assistance via chat with a Comcast representative. I agreed and proceeded to order equipment and service. It seemed legitimate until I had to call a different number than the Comcast number but I was assured by the representative that this was normal. I was told that I had to pay for a modem and wireless router but that after two months of service, I would be refunded my money and all would be good. I was supposed to pay $79.00 for the modem and 40.00 for the router. I ended up paying $156.00. Then, after I gave them all my information, I was transferred to an actual Comcast representative. I had actually been dealing with Offerwire/Bridgevine, Inc. and only thought that it was Comcast. I ended up having to pay Comcast additional money for installation and rent a modem that works, as the equipment shipped to me by Offerwire was substandard and failed within fourteen days. Today, I went to the Offerwire website and printed forms to mail in for my rebates on their crappy equipment only to find out that on the actual day I was sold the equipment, that the offer was not valid. I was completely scammed and stolen from. Now I am stuck with horrible service and worthless equipment, plus $156.00 out and two months of Comcast service paid. This is absolutely unacceptable and people should learn about scams like these before they fall victim and lose money for junk and lies.

I run a small non-profit assisted living facility. In January, Comcast (our cable tv provider) changed our service (with no notice) and literally doubled out bill. In the 6 months that have followed, we have made over 80 telephone calls trying to get our bill straightened out. They keep changing our service (and have now disconnected some of our service) - telephone after telephone call has done no good. They keep quoting us different prices (we got 2 different prices so far today), telling us we're in the wrong class of service (which is, of course, where they put us), transferring us to other people who won't help, promising to fax corrected bills which they rarely do and when they do, the bill isn't the amount discussed on the phone.

We currently have 18 special need residents with no television service because Comcast has no capacity for customer service. I don't understand why it has taken over 6 months, 80 phone calls and countless staff hours to find out what service is available and what it costs.

On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue. An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.

A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang? (not my cell) and an automated message informed me that I had a schedule for the following day? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.

Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.

My complaint is about damage caused to my home during installation of my cable service. I contracted with Comcast to install cable service. After a a month of runarounds, the cable was inadequately installed. This resulted in water damage to my master bedroom ceiling. I have spent over 5 months and more than 30 hours trying to get in touch with someone who could help me to settle this claim. A rep from Comcast came to my house and agreed that the damage was the result of the installation, but wouldn’t help me because they had hired a subcontractor to do the work.

The subcontractor wouldn’t settle the case, so I tried multiple times to get back in touch with Comcast. Every time I called customer service, I was told that a supervisor would get back to me within 72 hours. They never did.

FINALLY, Comcast’s Insurer, Liberety Mutual, hired an independent appraiser, PDA, to come to my house and review the damage. The independent appraiser agreed that the damage was the result of the installation. Although Liberty Mutual and Comcast agree that the damage was the caused by the installation and that the installer is being unreasonable, they will not settle my claim. They say I must settle with their subcontractor, FTS.

I never contracted with FTS and feel that Comcast should settle my claim and then collect from their subcontractor. Now I have to take them to small claims court to get satisfaction.

THIS IS TERRIBLE CUSTOMER SERVICE!