Comcast / Xfinity
Reviews and Complaints

In MY 23 I switched to Xfinity tv, internet abd and home phone. The tv plan I was given was dated 2022, the plan did not exist. Now they want $20 more monthly for the plan I agreed to. I'm on.a fixed income, I can't afford the higher plan. Xfinity refuses to honor the agreement. The Asst Mgr is the one that sold the plan, it's outlined on the channel lineup. Xfinity refuses to honor the agreement.

Account# [protected]

Phone# [protected]

Name Koffi Agbozo

[protected]@hotmail.com

My Xfinity first Cellphone bill came up to $400.50 and has been charged to my Credit card on 06/24/2023; my calls and complaints have not change anything, even though their customer service told me a reduction will be made on my account within the 3 next days.

Last week I finally spoke to a person after trying for two days! Your wires are almost to the ground with a downed tree on it. Was given this file number -

ECM0002284890. I was told someone would come by the next day.

We have had no visit, no update and a tree still on your wires. Very frustrating to say the least. Please - my neighbors and I need some attention.

Date was a little over two weeks ago. We went thru PECO, Verizon - each pushing us to the next.

Thank you...[protected]@aol.com

Comcast generates constant phone calls to my home, trying to get me to sign up for Comcast service.

I am a FIOS customer, and I have to desire to switch to Comcast. I want the constant marketing phone calls to stop.

I have filed a complaint with the BBB, and my next step is to contact the FCC.

STOP CALLING ME!

Grant G Jacobsen

Olga H Jacobsen

[protected]

Woodbridge VA

My Xfinity account was closed early November , 2022 after Hurricane IAN destroyed the Naples, FL area where I live. My account information is

[protected] COMCAST [protected] JILL *QUICK

I have unsuccessfully tried to get a refund of the $90 refund I am owed from my closed account. I have spoken to 6 representatives to try to get my refund. Xfinity says they send a refund check out to me Nov. 8. 2022 but it was never received by me so it wasn't cashed. The post office was flooded out then, still is, no mail was being delivered at that date to the community mailboxes. I don't know if the check was lost in the mail ,but I need a new replacement one issued to me, so I can get my money you owe me.

Last representative I spoke to on June 16, 2023 said my refund would be available at the refund center today. I called them and they do not have it either as they only have refunds from April 2023-now, nothing from back in Nov, 2022. HELP ME PLEASE GET MY MONEY.

When I signed my new contract with xfinity I was told I would pay $35./mo. For internet service with the flex box included. They asked me to sign up for their affordable connectivity program which I did and I would then pay $5./mo. To qualify for the acp you need to live in poverty. I qualify. In the beginning of march 2023 I called and asked for my due date to be pushed back a day or 2 because I survive on a disability check which arrives on the 3rd of every month & I didn't want to be charged any late payment fees. The agent then charged me for the 2nd time and included a $5.99 convienence fee. Then I see I also was charged for prime and starz which I pay amazon for. So I was overcharged by $88.? Because during this call I was informed that I did qualify for the acp and she was going to take care of everything so I would only pay $5./mo. This did not happen. I've called xfinity 14 times and every time i'm told they are going to fix this and I will receive my refund in 7-10 business days. I still haven't received a refund. And they are still charging me full price without the acp. If I qualify for acp & live in poverty how can I afford a huge $88. Chunk out of my budget for a credit when I only have to pay $5./mo? Please help I need my money back.. & out of general principal i'm filing a complaint with the fcc. Thank you

While at work one day Comcast came and installed not 1, not 2, but 3 boxed in my front yard. No call, no notice, just a lovely surprise when I got home. I called Comcast and they initially said they would call me back and would move them. Lies. I called back a few days later and there was no record of my call. Open a ticket with them, a few days later I called back and was told the ticket was closed. Opened another ticket, then another, and another.

I get the easement thing, but there are much better places that these could have been installed that would not be such an eyesore.

The one on the far side of my house is even over the easement, Comcast said...ok. The builder said, touch it and they will sue you.

I have been trying to confirm my appointment scheduled Friday June 9 between 7:30am-8:30am. For some reason the Xfinity Assistant responded "You do not have any appointment scheduled." What is going on!?!?! Every time I go through the circuitous Comcast support wizard, I cannot get a verification though the Xfinity Assistant that my appointment is confirm. I cannot reach a human as well, because I need to explain there may be some technical and access issues to install the cable wires and want the service person to be prepared. It's impossible to get to a human and I have wasted many hours adn don't want to miss work tomorrow morning to find out the service person does not show up. This is pathetic! VP of Customer Service would be fired.

Xfinity offers the Internet Essentials plan for seniors, but you can’t get it! I was on the program in Duluth, GA. I moved to Statham, GA and asked to transfer my plan. I was told to drive back to Norcross, GA and return my modem. Done. Now it has been 6 months of a s*t show circus where I can’t seem to get internet. First, the foreign agents couldn’t understand that an installer would be needed to run a cable. And I couldn’t get a modem. After FIVE MONTHS, I finally got an agent who sent a modem. The same week someone from the “business office” called to say they were going to disconnect my service because I had not used it for the last 5 months (although they had billed the FTC for it) and I’d have to log in to keep it on! Again I call in to Internet Essentials. In month SIX, I finally got an installation date. The installer who came out didn’t want to run the cable, fast talking, telling us that we could have an electrician run a fish through the walls, etc… He scheduled another tech to come out. While I was taking care of business, my elderly father asked him how his AT&T phone service would continue working. The tech was really pushing adding the phone service. I didn’t want phone service. I had arranged for someone to install a cable for Internet Essentials. That’s it. Without asking me, the tech called regular customer service. The lady disconnected my Internet Essentials and put me on a regular plan and was in the process of adding phone service (for a total of $105.00/mth (not the government paid $30.00/mth plan). I caught them and told her; “NO! I don’t want regular internet or phone service. I’m on Internet Essentials. That’s why the tech is here.” She told me she’d already disconnected the Internet Essentials and couldn’t reconnect it. (The fact is, phone service could have been added to Internet Essentials but she didn’t know what she was doing with that program. No one at Xfinity does, except a handful of people who can’t be reached.) She then transferred me to the Internet Essentials team. They said they’d have to disconnect the regular service within 24 hours and reconnect Internet Essentials and that they’d call the following day to walk me through it. (Come to find out, the tech NEVER even ran the cable through the outside wall. Unbelievable! He just high tailed it out of here and left us hanging.) I did not receive an email or a phone call to reconnect. Instead, I am without internet STILL. And still NO CABLE for hookup. This is ridiculous! Comcast/Xfinity should not be allowed on the program since they are incapable of informing their employees about the program enough so that they aren’t bungling up everyones efforts to get it. I have spent outrageous amount of time and energy trying to set this up and I’m no further than I was. They now have purged me from their system, completely.

I have been with Comcast for 4 years now. Every year I have a deal for internet service. My last deal was expiring, so on Jan 22 2023, I called the customer service to see what my options are. I told the agent that I was looking for a no contract deal with the same premium I was paying at the time which was $75. I also explained that I had a great internet deal offer from AT&T with no contrat which would actually lower my bill. After putting me on hold for a while the agent came back telling me that it was possible to get me what I was asking for. She sent me an agreement to sign. When I was checking the document the price was $95 instead of $75, and I asked her if she was sure that this is what I asked for, and she said yes, that the price will change after discounts of paperless billing and automatic payment is applied. I trusted what she said because it was not the first time I was going through that process. I forgot to check the bill the first month. After the second month, I was going through my emails and discovered that I was being charged $95 instead of $75. I called the billing department on march 13, explained the issue and they game credits for those two months and opened an investigation case for the issue and the agent I spoke to that assured me that the investigation team will get me the deal I was promised after investigation, and they will contact once it is done. The following month, I did not receive a call but my bill was $75 so I thought the issue was resolved and did not bother to check if the investigation was complete or not. The month after that I noticed my bill being back to $95 and was confused. When I called two weeks ago and gave the case number, the agent told me the investigation was still in progress and the deadline was May 17. He assured me that I would receive credit for this month, and to not worry because the investigation team will surely call me by May 17. He created a new case just to speed up the old one. I waited but did not receive any call on May 17th or after. I called the billing department again on May 25 to check what was going on with the case, and the agent I spoke to first checked the case and told me they would award me credit but she could not do anything about getting that same deal. When I asked what was the result of the investigation, she said: « I don’t know, I do not see such thing here » I was confused and asked to talk to her supervisor. The supervisor came and also was unaware of any investigation. He game credits for past month and got me a deal where I have to pay $86 without contract which does not resolve my issue because in the end I am paying more that what I was told. It’s great to give me credit for what happened but in the long run I am at a great disadvantage. I honestly feel scammed from the beginning. I lost a great deal with AT&T because this. They deceived to get a plan I did not want, and dragged the issue as if they were going to fix the situation and now they are playing dumb about. This is so frustrating. Now I regret recommend Comcast services to friends and family. After being with them for 4 years that is what I get. Folks, be very caution when choosing your provider. I do not recommend a company that have such fraudulent acts!

My cable line snapped where it goes overhead over a road on 05/23/23. It’s obvious that the line was not properly supported. I called to have it repaired and was told my repair appointment was scheduled for 8 06/01/23, days later. So I’ll be without internet and TV for over a week. Are they kidding me? This is the worst service I’ve ever encountered anywhere, bar none!

Xfinity has been overcharging us for almost 3 yrs now. When brought to their attention they went back into account and adjusted records to reflect differently. They are not providing bills with dates and are not applying govt credit to monthly services but to previous months balance. Charged for 4 cameras I didnt order 2 weeks before trial endend. Promised to send slip to return and never did. Charged bill late fees and refused to adjust. Had internet package of 1000 mghtz speed with rental modem that could only handle 800 mgps.

Changed internet package and refused to honor discounts left on plan timeframe offered. Changed discount on same plan which raised monthly bill back to $95 from the $45 plan was supposed to be with $30 from govt and 2 $10 a month fee discounts per phone with mobile service. Rep lied on phone about trade in ability with iphone 14 (reg) said when the 14 pro max was in stock we could switch phone out for re-stocking fee. Will not honor that or go back and give credit for plan we were charged for that our modem couldnt provide.

Chgd service to lowest service leaving bill off by $400 promising to look at bill and fix double billings and chages... Been told 25+ times itll be looked at/ we will email or call you... Nothing... When brought to their attention they change bill numbers and refuse to fix or honor anything theyve offered or sold. Now my bill looks past due $95 -$30govt -$20 mobile disc on bill $45 a mnth never charged that once. $480 paid/disc/cred since oct 2022 still say we owe them $400... Thats almost $900 in internet fees on a $45 a month plan cjgd plan services saying past due but refuse to adjust and apply govt credit to balance brought forward not to new monthly charges, I look like the bad guy because of whats owed

$45 amonth internet bill has rung up almost $900 in charges since oct 2022. Will not change out phones or honor deals reps made... And have bills showing credit from govt being applied to old balances not new charges and late fees on bill they wont fix or fix overbilling us for 1000ghtz plan giving us an 800mghtz modem

On 5/6/23 I called to add an acp# to my wifi account with xfinity. The agent encouraged me to transfer 3family plan phone lines tmobile to xfinitymobile to get a $20 mo discount on wifi. With a promise of no downtime, I get to keep my phones, phone numbers and everything will be taken care of on their end, I don’t need to do anything & it’s completely free. Toward the end of conversation the agent said there will be an activation and govt taxes fees, which I questioned “I thought you said it is completely free?”. In the end I agreed to charge my card the said activation fee of $10 each phones and taxes and fees a total of $56.25 was charged to my credit card the same day. 5/10/23 I had to call them as the two phones byod are not working and it has been 4days. The agent said “no worries she will activate them that day”. But she said she would have to use an imei2 number because the porting from the old carrier tmobile is taking so long and not to worry I will still have my phone numbers to keep. The phone worked but everyone I called that day was wondering who is calling them, as it is a different phone number showing on their end. So I called xfinity that same day and asked them to correct their mistake. I didn't want a new phone number. I had my phone number since 1997 so I am not changing that now. So they were able to correct it for one phone. Today 5/15/23. One of the phones byod is still not activated and when I logged in to my account and I have activation charges for 5 lines $10 each and $15 2lines added gigabyte fee. Mind you only one phone is working. I explained that for the 3 lines was already charged on may 6th $56.25. But they need to reverse the $15 gigabyte fee and $20 two additional lines activation fee as it is a mistake on their part. But the agent said no. According to him I agreed for the number change? I told him does that make sense that I would accept a new number only to change it back to an old number the same day? And I still haven’t seen any additional $20 discount on my internet wifi for switching my phone plans. So I am really frustrated because I wasted hours upon hours of trying to activate my phone with them and they have the audacity to charge me more fees for their own mistake. I am still dealing with them and will continue tomorrow.

On the evening of March 31, 2023 I tried to call Xfinity because of an issue I was having with my DVR recordings playing back pixelated and unwatchable, I was unable to reach a service representative on the phone and was given a link to start a chat. When the chat started I gave them the run down of my issue at which time there was a series of things such as restarting and sending a refresh signal to rectify the problem as this was happening the representative started his upscale conversation which was geared towards their Xfinity mobile service, I was willing to see what they had and proceeded to ask some questions at which time the representative said he saw that I had and Xfinity landline service. He then proceeded to tell me they had a special deal for me where as I would get a mobile phone in place of my landline and it would save me money, I asked a bunch of questions and then asked specifically what I would be changing if I accepted the offer at which time he replied and this is a direct quote taken from the chat “sure I can explain it again, you now pay almost $30-35 for landline services, with this upgrade your landline bill will be lowered to $15 monthly, (NON CONTRACTAUL DEAL) where you get free data, calling and text along with free device which is MOOT G Stylus on us” I then questioned again and was told the same thing so I went ahead with it and made the change. Yes I was sent a link and without looking just made the change since I had been told multiple time that this was the only change being made. The chat continued while he tried to get me to change my 4 mobile line I had with Verizon to Xfinity mobile also, once again I asked a lot of questions because what he was telling me didn’t seem to make sense, the chat continued for so long and I asked so many questions about what he was telling me that he eventually just stopped answering and I ended the chat. As a side note I did call back another day and actually make that change also but only after clarification that what I was told by the other representative was not true and was totally incorrect. Fast forward to Tuesday May 9, 2023 when I looked at my bill for the first time since the change only to find out that that change actually changed my entire Xfinity TV/Internet plan resulting in an increase in my bill of $50.94 so not only did the change not save me money but it cost me the $50.94 a month plush the new mobile charge of $15.00 resulting in an increase over what I was paying of $65.94 and whatever taxes and service fees are attached to that. I of course tried calling and was sent to chat once again where I was told they would schedule a call after not being able to help me, I never received that call so I once again called the next day and finally got a live person on the phone and after hearing my story was told basically that it was unfortunate what happened but there was no way to change my plan back to what I had because it was a legacy plan, I then asked for a supervisor and was told that one would call me within the hour. A few hours passed and I finally received the call the supervisor reviewed the aforementioned chats and agreed that there was some deception in getting me to accept the deal but once again I agreed and there was no way to go back because even though I was lied to I still approved the agreement. She then told me I could file with the FCC. All of this is easily proven by the chat log and recorded conversations with Xfinity. All I am asking for is to return my plan back to what I had before they conned me into the change. And after all this my DVR service is still screwed up.

We are buying a house and selling ours. I initially went on xfinity page 4/2 and scheduled a MOVE for what was going to be out closing date of 4/28. Our closing got pushed back so a few days after scheduling the moveob 4/8, I spoke to xfinity to change the move date to 5/23. Oh and I scheduled as a self install. Great! All set for move! Nope. On 4/11 we received notification that equipment was delivered to the house we are moving to but not for another month and a half and someone else lives there! Immediately I called xfinity. The lady assured this was a mistake and could I return the equipment. I explained I do not have access to that property. She then assured me I would not be held liable for the equipment. Great! Nope. Came home on 4/25 to discover all our services were disconnected. Made many phone calls to figure out why. Finally 4 or 5 reps later a gentleman told me that the person we spoke to on 4/8 activated services on new house for 4/8 and scheduled a disconnect at our house for 4/25. He was unable to fix it and scheduled a supervisor to call me. Supervisor calls me and is working on reconnecting my services and tells me I have to pay $15/month for my flex box. I told her my flex box is suppose to be free. She stated on my bill it said that was changing. I pulled all my bills and NOWHERE did it say that. She told me I either pay $15/month or no flex for me. Fine take off the flex. Sends me order confirmation and it states $15 for flex. I asked her why and she said well its says that but you're flex is being canceled so your not paying that. I disputed with her I would not sign off on order if it shows I'm being charged for the flex box. She was rude again with me. I hung up and drove to xfinity store. They couldn't help but provided me a different 800 # to call instead of the 800xfinity. I spent 2 hours on the phone with a rep there and we had it all sorted out, even my flex box which yes was still suppose to be free. Only thing was I had to pay a one time $15 activation fee for the flex box which I don't think I should have to since I didn't request it be deactivated but I had already had over 30 phone calls in total and spent 4 hours just that morning so I didn't argue and said I would pay it. She got my modem up and running and I felt relieved. Great! Nope. My flex box isn't working. I call back. The send for a tech to come out. Tech comes out and cannot fix it because it's an issue with my account not the equipment or lines. Still no one has assisted with this flex box and I looked at Bill and it says $30 activation instead of $15 And they are charging me 2 bills. The disactivated one is $118 and 6 days after that the new one is $129. My original bill was only $142 so why and I paying $247? I have spent so much time on the phone with xfinity and no one has resolved my account none the less the billing issue.

I can see how people get ripped off by Comcast/Xfinity, In Jan 2023 I called and cancelled my services at 2655 W Alamos Av Apt 123, Due to a URGENT MOVE. my acct # [protected], Upon the call I let them know can't access the unit do to police activity. I was given a VACATION HOLD FOR 6 MONTHS BY YOUR LOYALTY DEPT. NO CHARGES TO KEEP ADDING UP, UNTIL I MOVE IN JUN 2023 AND RECONNECT. I HAVE BEEN A LOYAL CUSTOMER FOR 10 YRS, I RECD A NOTICE FROM COMCAST/COLLECTION AGENCY, WITH A $900, Balance plus additional charges for the current month NO LESS, When I disconnected my service I gave Xfinity my temp fwd address. There should not be ANY CURRENT CHARGES, I HAVE NO SERVICE SINCE 1/23, YOUR BILLING DEPT HAS LESS THAN ZERO LISTENING SKILLS, THIS COLLECTION PART OF THIS IS HIGHLY DISPUTED ON ALL LEVELS. MY NEXT COMPLAINT IS TO CPUC, SO THEY CAN REVIEW MY ACCOUNT AND XFINITY. IM VERY DISAPPOINTED IN YOUR ORGAIZATION

I ordered two phones from Xfinity Mobile on Oct. 2021. They sent me two phones after receiving my credit card number (5559). After receiving the two phones, I called the service to cancel. They told me to return the phones by UPS. I returned the phones by UPS. I never opened the package.

Since returning the two phones, Xfinity Mobile continued to sent me emails stating I am paid up for this month. I called the service to tell Xfinity Mobile not to charge my credit card after my cancellation of the service. The representative stated that they can only give me a portion of the refund. I feel that this is a great injustice.

I am still getting emails stating that I am paid up for this month. Why are they still charging my credit card (5559) after I cancelled the service.

On March 20,2023 my husband called Comcast to request they send a crew out to lower our cable onto the ground. The reason for this is it runs through our neighbor's property and she is having several very large redwoods cut down which will land on our cable if it is still up in the air. It is now April 13th, after multiple phone calls to Comcast, in which they said a crew will call us and come out they have not followed through. We are still waiting for them to call and/or show up and today is the day the trees come down

We pay over $200.00 a month for Comcast services, our internet and mobile service is very spotty and now we can't get a service man to come out to lower a cable which would save them time in repairing it if it wasn't lowered.

We are so frustrated with this company especially considering the amount of money we pay them.

I want to share my frustration with Comcast customer service. I am a Comcast customer for more than 20 years, always paying my bills in time. But Comcast Customer service just becoming awful more and more. If I need to call a customer service it's not possible to get a live person on the phone, as they have that annoying robot, that just hanging up on the customers.

Just today I had horrible experience with Comcast that I want to share and I request a compensation for all my damages and expenses including my moral damages,other way I will escalate it further.

Yesterday, I had a really important meeting that was scheduled for 6pm, I lost my internet service at 4pm, tried to call Comcast customer service, but that annoying robot didn't let me to talk to anyone by just saying Goodbye and hanging up on me. I was trying everything possible with no luck. I got a text message from Comcast that my internet will be back at 5:45 pm yesterday, so I was expecting my meeting will happen and didn't drive to Seattle to my work, but I didn't have any service back till next morning and I couldn't get anyone on the phone from Comcast.

Next morning I was supposed to have another meeting at 6am, and I was supposed to work from home this day. I woke up at 5:15 am, trying to get ready for my meeting, checked my internet connection there was no internet, tried to call Comcast again, to have at least any idea, when it will be back, but again no one picked up, just that annoying robot was saying Goodbye and hang up on me. So I have to rush driving to Seattle, because I couldn't miss another meeting. But by the time I got there with the traffic because I couldn't leave in time with the Comcast issue, I was 39 minutes late.

I am super frustrated, I don't believe I deserve this kind of service, I request a compensation for all this frustration, for all this horrible experience with Comcast, for my gas I had to drive to Seattle on my day working from home, for missing 2 meetings and 39 minutes being late to work, and for my moral damage.

Also I called customer service this morning, finally got a representative on the phone, I was asking to file a complaint, and she said she can help me to compensate it. So she offered me $4 credit for not having service for 13 hours (which is "huge money", “huge compensation"), and she said, on top of that I am going to offer you a $6 discount of your bill for 12 months, (which is also nothing in comparison to my loss and my frustration), but I was thinking, better this than nothing. But at the end, after i agreed to accept it, the representative said, in order for me to apply it to your account you have to switch to automatically billing and attach your checking account to Comcast account. I was devastated, like are you serious right now? How could she mislead me with this again? She was saying she is giving me this discount for 12 months to compensate my horrible experience, but then I have to attach my bank account to them. So I got speechless and just hang up.

I am trying to reach out first to you about it, to see how it's going to be resolved, but I just want to let you know I am not going to stop, I will have to escalate it.

Please get back to me.

Thank you,