Comcast / Xfinity
Reviews and Complaints

Special offer from Xfinity Comcast Promotion Department dated December 3.22. - Total Bill every month $ 79.99 + tax - 2 years promotion - for TV Package ULTIMATE TV 185 + Channels, Internet Speed 400Mbps and Land line - same number telephone I accepted by my e-mail December 6 2022, paid and received new Xfinity equipment. Installation never done by Xfinity. I mailed 3 e-mails : December 16.22., February 17.23. and March 2.23. but all three ignored by Xfinity. Acc. # [protected] was open but installation never done.!

Please e-mail me Xfinity final decision about activation of special offer ASAP to my e-mail [protected]@hotmail.com. I hope that Xfinity Comcast will accept mistake and professionally stay behind own special and own mistake.

Ratko Segvic

Poor customer service has been provided by Comcast on my accounts for the past few years. I could list 10+ examples of issues with ‘ZERO’ follow-up, but will just list the last three…(1) Comcast said they needed to replace the overhead cable with underground cable; I was told they would arrive between

Noon and 8:00 pm. At 6:00 pm I called and was told that the Customer Service Rep talked with the technician and they were on their way…..never came for another week or so and never gave advance notice. When they departed, the left the previous cable hanging down and unsecured so it bags against the house/window when the wind blows, in addition, the underground cable is on the surface of the yard; (2) Customer Service Rep said technician would bring wireless box with him - he didn’t and said they weren’t allowed to bring the box…Customer Service Rep said she would mail the wireless box to me…didn’t send. Went to Comcast store to get wireless box - it didn’t work. Took it back to the store and was told I was given the wrong box; (3) Since the cable has been changed and the box installed, the TV sound doesn’t work properly (brand new TV). Customer Service Rep said she fixed it ‘because she was an expert’….didn’t fix. She then said she escalated a work order to Tier 2, gave me a number and said I would receive a call the next day …..it’s been about a week and no call, and the TV sound still the same.

On November 15 2022, Robert slanina called and asked who signed him up for Netflix as he did not for 28th time since september 2022, and asked who put him to double play 10 channels for $152.00 month, instead of triple play hundreds of channels for$ 96.64 month forever april 24th 2018 deal , that lasted 3 months ,not forever ,till he got $208.00 bill, bait n switching again bob

Bob went to double play adding modem July 2015, last month you could get modem for free with free battery, $72.36 forever for 299 channels a month plus free starzs showtime and hbo see when Comcast came into being 2003 2004 Robert slanina won a contest free cable TV 1,000s of channels free hbo starzs an showtime free forever, but in 2007 Comcast reniged on that deal.

. He added modem but never got it free, and modem never worked till rep installing triple play april 24th 2018 found rep 2015 never hooked it up ,again August Sept oct 2015bob got$ 202 dollar bills or more each month, as Comcast reniged on that to , then forcing bob to call 8 to 12xs a month to find why bill went from settlement deal only one he accepted to price gouging illegal bill ,full of fraudulent adds and pads, now 11/15 a Tony asked why bob was not on essentials goverment sponsered $36.74 a month $29.95 a month free flex boxes free mobil free connections rep Tony put $6.74 credit onto TV SIDE where 4.76 bill illegally sits now. bob told Tony, he cannot do contracts has a free cell ,so if it's not totally free ,bob did not want it. Tony said it's all included, all free, so bob said sign him up. Bob never was asked can we put your card to autopay never was told phone had 2 year contract $14.74 a month never was told it had no battery charger ,and had backwards wires n adapter so you couldn't use other devices either, till 29th no rep no supervisor mentioned a single fee or contract , on 11/22 someone ran bobs card for hidden fee$ 45 for tax, on a free phone bob found out ,when he daily checks his card balances, fraud acts all repeatedly, the free flex box showed up 11/17, thee box would not work nov 24th, so bob called rep alley and she worked 2 hours trying to get old cable box to work do to language barrier not flex box , 10 am to noon .1pm tony calls bobs tells him flex box will not work, phone has not showed up and Tony tried to get flex box to work 90 minutes ,then shipped bob a new free flex box .Tony then called every 2 and three days was it to see if his crimes were found out ,we will never know. but on 26th when we found Google pixel 6-a laying on bobs porch we dialed and. Bob got a amire in dominican republic , bob relayed who what where when why and how just facts and said he wanted to cancell the Mobil 6-a phone , amire blew up yelling at bob repeatedly and not only did not cancell first phone he signed bob up illegally for a second mobil. someone also ran bobs card for a battery charger, which has never been creditted back but amire ran bobs card for the second $45 tax and 2nd battery charger $38.44, so 2xs each, stealing felony fraud abuse n thefts .when bob told him repeatedly stop yelling your causing more heart attacks and no do not run my card what part of NO don't you understand I ONLY WHAT WHAT IS FREE NOTHING ELSE 15xs, I HAVE A FREE ASSURANCE WIRELESS CELL PHONE why would I agree to a pay one ?, next day bob could not call I incapacitated from amire and when we tried to return phone to store a Greg told us there's a contract ?and early termination fee, it's been three days we said technically it was left on his deck he cannot sign or move he's a quad, he got it 26th nov,so it's only 29th ,2n1/2 days later.

like a good reps saying free cause they were reading a call scrip .they can be retrained easially just rewrite scrip to divulge every bill n fee, n to not send blank emails .. as bob never had us hit accept button, but each Greg also threatened savannah montello, nurse that day said turn it in and bobs liabal for $375 early termination fee she said cancell them both then greg said there's 2 year contract bob signed up for NEVER DID BOB SIGN UP OR AGREE TO ANY OF THEIR CRIMES, BUT THEY CONTINUED WE CANCELLED SECOND N FIRST PHONES DAILY BUT THEY COMCAST SENT THEM ANYWAY BY MAIL , PLUS ONE BATTERY CHARGER SO WE REFUSED SECOND PHONE AT DOOR DEC 2ND , COMCAST SENT EmAIL RECEIVED BACK DEC 6TH ,AFTER CANCELLING FIRST PHONE DAILY n CHARGER, WE SEnT them back BY MAILING LABEL BACK DEC 5TH ,COMCAST EMAILED, RECEIVED bACK DEC 9TH,

BOB CANCELLED CREDIT CARD ON FILE NOV 29TH FILED DISPUTE CASES AT BBB FCC APS DSHS ETC, CARD HE CANCELLED AND NEVER EVER GAVE PERMISSION FOR AUTOPAY LAST 4 WERE, 7481, BUT CRIMINAL ACTING REPS JUST kept RUNNING IT illegallyEVERYDAY SINCE, TILL FEB 11TH 2023 ,CHARGE FOR 17.83 AGAINST NO BILLS ONLY CREDITS ON MOBIL side .WENT THRU TO NEW CARD MANY GOOD REPS FIXED THESE CRIMES GIVING BOB CREDITS .ONLY TO HAVE CRIMINAL ACTING ONES COMMIT MORE CRIMES n REMOVE THEM .

, ON DECEMBER 18TH SUNDAY 220,pm A LUZ IN GUADALAHARA MEXICO CALL CENTER , CURED THEE OVER 350 CRIMES BY THEN, BY GIVING ROBERT SLANINA THEE ONLY DEAL, HE EVER HAD US HIT ACCEPT BUTTON,,for. FREE GOODS n SERVICES FOREVER GOoD REPS SAiD GREG LIED TONY LiED AMIRE LiED CHEATED AND STOLE , BUT LUZ SENT A WRITtEN OUT email DEAL AND READ n RECORDED IT.

THEY 12 REpS TESTIfied TO BOB, Comcast KEEPs RECORDINGS of calls OVER 4 YEARS, ESPECIALLY DEALS n NO ONE CAN DELETE THEM ! , ESSENTIALS REGULAR MONTHLY BILL 0.00 FREE FOREVER $36.74 CREDIT INSTEAD , VOICE PHONE FREE FOREVER, NOT $30 BILL BUT $30 CREDIT FREE MODEM FREE WIFI FREE HIGH SPEED FREE LOCAL STATIONS AND 2XS $412,52 CREDITS plus credits for funds stolen ,$ 128.44 plus 38.44 never creditted back n ON MOBIL SIDE THE PRICE OF THE 2 MOBILS BOB WAS ILLEGALLY CHARGED AND SIGNED UP, FOR .PLUS EXTRAS CREDITS ,30 $ACP ONTOP OF THAT 30 A MONTH NOT 29.85 STEALING NICKEL FROM 25 MILLION CUSTOMERS TO .

SO , READING PAPER BILL SAYING 0.00 BILL FOREVER ONLY GROWING CREDITS , NO NEVER AUTOPAY , n FREE FOREVER FLEX BOXES BUT DAILY BAD REPS WERE ADDING CONNECTIONS CHARGES $60 PLUS $30 .$100 INSTALLATIoNS ,WHEN NO BODY INSTALLED THESE THINGS + DOUBLE PLAY?SHIPPING 5.98 RENAMING FLEX BOXES HD CONVERTERS n DEMANDING BOB RETURN SECOND ONE , VOICE PHONE BOGUS BILLS 12 TO 56 BOGUS CHARGES DAILY, GOOD REPS TURNED TO CREDITS, ONLY TO HAVE CRIMINAL REPS RETALIATE AND REMOVE ALL CREDITS , DEC 19TH WHY CAUSE A ANNA JOSH JAKE MAINlY JAKE ILLEGALLY REWROTE LUZ'S TICKET MISLEADING EVERYONe TO LIE ,BAIT N SWITCH ,N STEAL MORE n BULLY SLaNDER TERRORIZE bOB INTO HEART ATTACKS TO STALL TO PERJURE COMMITTING CRIMES BUT BLAMING BOB BY STATING PERJUriES WE WATCHED IN HORROR, as JAKE TYPING AND ZERO REGULAR BILL TuRN INTO $84.00 AFTER ACP SO 114.99 n FREE VOICE PHONE TURN INTO $30 N $24 CRIMINAL BILLs, THEy EVEN CHANGED DATES THEY RAN bobs CARD illegally.

DEC 20TH , TOM LiSTENED TO LUZ CALL KEEPING SAVANNAH ON HOLD 93 MINUTES BUT THEN ALLUDED TO FACT SHE GAVE EVERYTHING FREE BuT tom QUOTE, I AM NOT GOING TO. LOWEest I CAN MAKE BILL IS $95 A MONTH ? THEN SpENCER dec 20TH SAME ALL THE WAY TILL JAN 1, 2023 ILLEGALLY RAMMING JAKES CRIME FILE tampering DEAL .DOWN OUR THROATS WE NEVER ACCEPTED, MANY GREAT REPS LIKE LUZ. FIXED IT BACK RESToRING LUZS DEAL .ONLY TO HAVE THESE CRIMINAL ACTING ONES CHANGE IT BACK , GOOD REPS Gave $1105.74 credits Mobil side we took screen shots of all this, and emails , documented it all, $1288.98 credits on TV xfinity essentials side simply put any fee bill above 0.00 is new crimes 12 to 56 daily so over 1700 crimes ontop of 350 already done , they can restore luzs deal as that's only one bob is going to accept. but they better add alot more credits and protections free replacement remotes boxes connectors installation batteries +, $1105.74 +$ 1288.98 =$2394.73 make it so any new bogus bills fees automatically get changed to credits , no $29.95 essentials n $30 illegal voice phone bills, no a $36.74 credits essential n $30 credit voice phone forever. No bogus $4.76 fee for TV SIDE tiny fees surrcharges its$ 6.74 credit forever.

Free modem, free battery, for the modem for one rep took in 2018 n never returned along with 2x 2 prong line splitters of bobs and 2 x5 way line splitters and 80 foot of newgold cable wire,, also take options off for autopay ,from Mobil n cable TV side since bad reps put bobs account info on outside of packages goods bob cancelled,?

Reps n retaliated many times many ways running his card till friends 12th isn't went thru to new card. + Contacting all 3 cedit bureaus n fixing wrong addresses they caused wrong middle name John not Joan street address is 6514 street court south, Roy wa. 98589 not street south like amire screamed at bob n its Robert j slanina ,,

n elizabeth honea and her sister mari davies made up Robert honea used bobs ssi # and stole his id again in 08 experian n equifax removed them but transunion still has not removed them give bob his longevity back to 2004 bill, never missed a payment , over 829 to 849 fico all 3 credit bureaus , again cure these crimes stop sandy b n, Jamie v from calling bob ever again, last 2 reps added to naughty list lol Orlando in dominican republic like amire jan 4th aka fantastic jan 6th Steven in Philly PA jan 9th 12th n 19th n 25th, he renamed free flex boxes n added 2xs bogus $8.85 bills luzs ticket number jake illegally rewrote misleading everyone after [protected], bobs account [protected] , please help they are commiting crimes daily if they did this stole by putting card to autopay that 200 nov to now each mo. xs 200 million customers , make them stop reniging on deals .

I am a long time customer of comcast with no problems up until the end of 2022. I have always paid my bill right away because I am afraid I may get busy and forget to pay. I have never been late with a payment. In December 2022 I paid my bill by check, in January I paid my invoice by check both of these checks cleared my bank before the due date. In February I never received a bill until the end of March at which time I paid my bill, however, it had a past due payment on it with a large late charge. It took me four days to get in touch with someone to find out what was going on I finally left my phone number and was called back. The man who talked to me reviewed my account back to August 2022 and could not find any missed payment so he credited the late charge but there was still a pass due amount which he could not explain. I sent in the last check on March 3, 2023 for the Feb. 2023 payment. They never cashed my check so I assumed it might have gotten lost in the mail. I stopped payment on it and reissued it. Meanwhile, I get a bill of over $400 and a threat they are going to turn it over to collections. Stay away from Comcast they do not play fair and are totally against the comsumer

For at least a year l have been unable to log into My Account. I have the correct username and password but when I am supposed to be getting a numeric code sent to my email or by text message I never receive it. Yesterday I tried to access my account on the xfinity TV my account. Again l had correct username and password but then l was asked for my PIN number. No clue what exactly this was but following instructions l entered what instructions dictated and it was incorrect. So l did. see on the TV that xfinity is now charging me late fees. Apparently my credit card now is not being charged.

On my iPhone I tried for the millionth time to enter my account credentials and received my usual message that l NO LONGER HAVE AN XFINITY ACCOUNT. On this page l hit pay bill. The next screen says l owe nothing, 0 or ZERO. I have photos of all of this.

I have tried online chats, calling xfinity, contacted the BBB, FTC, FCC, Xfinity representative, Tom, the woman named Kyle, Catherine Fox and your CEO, Brian Roberts. I have been into the xfinity store.I have been hung up on by regular xfinity representatives as well as supervisors. Xfinity does not have poor customer service. IT HAS NO CUSTOMER SERVICE.

And now my xfinity DVR is either not capable of recording more than one video at a time. If l try for two The DVR message is l must choose which recording l want not both. Today l received the message that when l tried to watch an on demand video the message read videos are not accessible in your location. And also l can no longer access apps that l am paying for such as Amazon Prime Video or HBO.

Please do not have that woman named Kyle contact me. She gave me the phone number for technical assistance and when I called it someone was trying to sell me medical insurance.

If you can’t fix this I will switch to another provider or hire an attorney or both. I am 72 years old and an xfinity customer for over 40 years and can’t believe how you treat customers especially those who have been with you that long.

Disgusted in Spokane,

Melissa

We have had paid for an Xfinity/Comcast subscription for 1 to 1.2 GB Internet service for the past six years in The Villages Florida. In our area it effectively has a monopoly on high speed internet. We started out with over 400 MB download speeds in December 2016 and this has subsequently dropped to where we now receive around 30-40 MB download using Xfinity and other speedtests via ethernet. We use our own Motorola MB8600 DOCSIS 3.1 Cable Modem that is rated at 1500 MB speed as we tried using all the options offered with Comcast equipment and ours was the fastest. All tests were performed using only our 2018 MacBook Pro connected to the walled ethernet cable. We have had various technicians test out connections at the house and they always that they did not find problems; however, their tests resulted in even slower test speeds than ours. Xfinity has continually dismissed our complaints saying that 30 MBPS is more than sufficient for HD TV. They also continue to urge us to use their equipment that received poorer results each time technicians came to the house.

I have several Comcast/Xfinity transporters boxes on my . 32 acre property for 4 of my tenants. I never approved for all Comcast/Xfinity transporters. My tenants don’t know where to hookup there modem to. The very large transporters boxes need to be removed & relocated near the sidewalk between the builds, not behind my build. Please remove them asap. Call me if you have any questions at [protected].

Regards, Tatiana Rosiak

owner of [protected] NW 91st Ave, Sunrise, FL 33351

Contacted Comcast on 3/2/2023 to drop voice home phone service. Without my knowledge my Blast speed changed to Fast Speed, which is supposedly same speed with new name. But there was an additional cost of $20 added per month for same speed. I did not notice until I received email confirmation of change. I called to complain and told this was rebundling. This is unfair price gouging that I save $56 removing phone and Comcast adds this bogus $20 charge to my existing internet rate.

Received communication from Comcast stating that my modem is obsolete and needs to be replaced. I purchased a Motorola. After a couple of days internet service randomly drops. Of course, you can't speak to a human without going through their automated system and repeat the same drill. Hours on the phone with a person who instructed me to do the same things I had already done multiple times. Strike 1!

Finally they dispatched a tech and he said the signal looks good but the cable from the pole to the house is in poor condition. The tech said customer service will contact us to set up an appointment for the cable to be ran from the pole to the house because the cable has to be buried. 3rd party contractors do the burying. We had just installed a French drain where they would need to cross and I wanted to make sure they did not mess up the drain. They were supposed to wait for me to be home to bury. I did not get any call back so I called to confirm. They kept saying, "Don't worry, rest assured, we will take care of you." Oh, boy! I was not convinced so I walked my yard and found that they had already buried the cable without me at home! Strike 2!

Seeing that the cable has been buried I [censored]-umed that the job was complete. We noticed less drops but it was still happening so I called again. They said they'll set up an appointment for a tech to swing by. We waited for 4 hours on a Saturday morning and they did not show. I called and they said there is no appointment set up. *&^@%** Strike 3!

There was hope! This time a very smart young lady mentions that she has noticed that a lot of the troubled calls have Motorola modems and suggested I try a different brand. I got a different brand and it solved my problem! After 2 months!

Well, that's not quite the end of the story. I was out by the pole, that is next to my yard, last weekend. Guess what? The cable was just laying next to be pole! Not connected. Strike 4!

Had to jump through the automated system hell to get connected to some warm body to get an appointment to get the cable connected. Will not hold my breath.

02/28/23 2:03pm I called comcast back and said why is the technician not here yet. Comcast customer service said I did not answer the phone so he did not come. He could not ring the doorbell or notice that the garage door was open? There were two people inside the garage. For the love of god, I rearranged my schedule two weeks in-advance for this. I take care of two disabled seniors. I work full time. Believe me when i say this I am not switching to Comcast. The customer service rep said he could transfer me to another department to cancel my order. Did not even try to resolve. I had to hang up the phone. I am sure this will land on someone's desk and sit there. You are a billion + dollars company I am a pee on.

My business internet stopped operating around 5pm, 2/23/23. Its was projected to be fixed by 6:30pm. It's still out on Sunday, 2/26/23. No updates provided. No recourse for my business which relies on internet. How can you make billions and not invest in service? Malfeasance!

Your prioritization of service repairs is discriminatory. Every time ANY weather issue arises, our area (within Detroit proper) is always last to come back. I pay a premium for internet service for my IT busness. I deserve the same service as provided and prioritized in the suburbs.

Your customer service is a joke, akin to a non-monitored answering machine. I am an IT professional. I KNOW information technology service.

On Jan 3, 2023 I signed up for Xfinity Mobile because I was offered a low monthly rate and a free phone. My Xfinity order clearly stated my current mobile number that I wanted to retain. When I received my new phone, it was not the phone number I requested and I didn't know to get the old number I requested so I accepted the number Xfinity assigned me. I noticed on my bill I was being charged to buy the new phone I thought was free. They were supposed to give me a $319.99 credit when I switched my number and activated my phone. I activated the new Xfinity I was sent the same day I received it. When I called Xfinity, I was told I wasn't eligible for the $319.99 credit because I didn't transfer my old number, even though my order clearly had my old number on it. The whole thing is very confusing. I would have thought Xfinity would have given me the credit instead of refusing to do so on a technical detail I didn't understand.

My name is Laurene D’Amico our TV is under Marc D’Amico at 174 Cooke Street Plainville, CT 06062

We have had issues without internet and TV since Feb 2022 yes that’s right almost a year, they were supposed to come fix our cable wire outside which is split. They kept promising it would be fixed. We wait and wait and nothing. Issues of services being in and out sometimes black screen. Losing internet.

At 1 point the woman we were in contact with to fix the issues gave a 2-year contract which that did not last they went up again on fee’s well enough is enough.

Today we are looking for different service you pushed us to the point where we are done. If we have to get a lawyer because of the 2-year contract, we will. We will request to get a whole year of service credited to us.

I want someone to contact us today to discuss issue’s which I am sure of you look up our address there has to be notes on this issue dating from Feb 2022,

If we do not hear from anyone today, then we will be shopping around for a different service after being customers for over 40 years. Yes 40.

You can reach my husband at [protected] his name is Marc.

No one should wait this long for issue’s that we have had for over a year after paying the amount we pay.

Getting a lawyer is not a threat either like you must think. I will also contact who ever I have to contact to get my point across.

Thank you.

After 7 trips to two different stores, Xfinity Mobile is billing me for additional phones lines that I have never had. Each visit to the store creates mores issues with my phone plan. Each time, I’m assured the issue is resolved but no one, except a manager, can issue a credit to my account. I emailed the store manager as they apparently leave at 5pm and I have already taken multiple hours off of work to try to resolve the issue. The store manager has ignored my email I sent a week ago and I have not received any reply. I have spent hours on the phone with the 1-800 number and am not understanding why no one can seem to resolve the over billing issue.

I have had internet interruptions for over 30 days and have had 3 technicians out to my home with the most recent one yesterday January 30! I was scheduled for a technician to come out today and my appointment was cancelled today without a reason for cancellation! I have been a loyal customer for years, having always made consistent payments on time and now I feel violated, I'm so disappointed in the way I've been treated as though my business with Xfinity is not important!

i bought 2 iphones 13 pro max, at same store, paid tax for both phones, 1 was given promotion and 1 was not, i have been calling for more than 6 months on regular basis, nothing done so far, me and my wife are using the iphone 13 pro max, the agent at the xfinity store did the phone number changes, but we are penalized.

i bought 2 phones at the same time same shop, when promotion was up...

why i am paying for the service which i did not buy for...

its the agent who changed all the 5 IMEI numbers, i had to call and get it fixed,

every month same answer, it will be fixed next month...

please please please, solve this

I was told if I went with a 2 year contract my billing would not change during that time frame. I am now getting notices that it will increase $ 3 in the near future. It has not even been a year and you are sneaking in fees, so by the time my contract is up I am sure you will repeat this several times over. Is it a practice now that your employees lie to customers. I was a customer with your company for well over 30 years both here in FL and in PA. I went with ATT for a few years due to your billing practices. When I returned as a customer I specifically asked the sales associate that there would be no INCREASE to my bill in my bill during my contract. He replied it would stay the same no change .

How do you get away with such underhanded practices.

I have become frustrated with attempting to upgrade both phones on my account. On January 18, I contacted support and spoke with Charmain (or Charlene) as I was upset that the great deals were only for new customers. I understand that Xfinity wants to gain new customers, but how about deals for existing customers? She informed me that there was a deal of a $499.99 discount off both phones for existing customers valid until January 31 using 2023 promotion code.

On January 22, I called again, this time I spoke with Shirley as I had questions regarding Xfinity's policy regarding phones that may be defective within the first few months after purchase. She informed me that, under warranty defective phones can be returned to an Xfinity store for replacement.

Yesterday, I attempted to place the orders for upgrade using the promo code I was provided on January 18; it was not valid. I called again and spoke with Robert. During an hour long conversation, he informed me that there would be no discount allowed on one of the lines, as the phone was not purchased through Xfinity; it was a "bring your own phone". That is NOT what Charlene said. Robert was outstanding, as he attempted to make the purchase for me honoring the discount on both lines, since an Xfinity representative misinformed me. He was unsuccessful and made a phone appointment to call me back at 4:00pm, which he did. During this call, which lasted an hour, he continued to work with a supervisor to accommodate me, eventually transferring the call to the supervisor, Frank.

Frank assured me that Xfinity would honor the discount on both lines and gave me a coupon code, 2BBWBBIW. I requested that he complete the purchase while we were on the phone. He placed the call on hold; returned to the line stating that the coupon code would not work for him. After some time of trying, he requested that he work on the issue and call me back today at 2:00pm. Frank never did call back.

Contacted Xfinity again on January 25, 2023; spoke to Shasala. She transferred my call to an "Advanced Technician", Laquiera. In a 2 hour conversation, Laquiera stated she was working with a superior to get a coupon code; I told her to use the code and complete the purchase over the phone with me. The code didn't work. Her superior suggested that Laquiera place order and we pay the up-front taxes and first month payment based on the FULL price of the phones and he would add the discount later. I requested that she send an email or text outlining that agreement so there would be no misunderstandings. Of course, that couldn't be done. She set up a call appointment for January 26 at 4:00pm; never called.

At this point I am feeling like I am being put off until the deal expires and I just give up and pay full price. That is not going to happen. When customers call support with questions, we are led to believe that we are being provided with accurate information; we have no reason to believe otherwise. When it is discovered that was misinformation, it is on Xfinity to make it right.

I have been with Comcast TV, Internet and Phone for many years and Xfinity mobile for 2 1/2 years. I also have my business phone with Comcast. When we first switched to Xfinity mobile, we told friends and family how wonderful it is; not so much now.

Xfinity, make this right; stand by what your representative told me on January 18.

In December 2022. I signed on with Xfinity for both internet and mobile... I cancelled both services within 2 weeks and returned mobile phone to sender... And was informed I would be refunded monies I paid
I was refunded monies from the Xfinity internet. But monies from Xfinity mobile. Not
Their product was returned Dec 18, 2022 thru USPS and was informed I would be refunded monies within 2 weeks after inspection
I have reached out 3x on the status of my refund... Which I still haven't received...
Upon each conversation w/a rep... I asked to be generated an email to confirm said conversation and was informed no email can be generated
Xfinity acct number [protected] is my reference number

Within the last three weeks, I have had to cancel my cable subscription with Comcast/Xfinity no less than three times. Each time I did so, I was told that it was cancelled. Yet just last week I received a bill for a full month's subscription.
I don't understand why it is so difficult to cancel a service with comcast. My sister went through the same thing when she tried to cancel her service the last time she moved and ended up filing a complaint with the Better Business Bureau.

In the first instance, I decided to cancel my TV service and keep my internet service. I cancelled the service on-line and called to be sure that the request was received. I also returned the equipment that day and received a receipt for it. The following week, I decided to use a different carrier for the internet as well and called to cancel the service completely. I returned the equipment the same day and received a receipt for it as well.

A few days later I received a bill for another full month of internet and TV service even though I have completely disconnected from the provider and I am using a completely different service.
I called for the third time and was told that my service wasn't due to be disconnected until the 22nd of the coming month.
When I explained that my service had supposedly been disconnected since the 28th of the previous month, they claimed to have no record of that.

I am deeply concerned that it is this difficult to cancel a service and would like the Better Business Bureau to look into these disreputable practices.

Thank you.