Con Edison
Reviews and Complaints

Since 2015, someone at the Con Ed billing department have been making discrepancies on my account. Over 2 years ago, out of nowhere I had an outstanding balance of thousands of dollars on my account and Con Ed representatives were not able to explain how that amount got on my account. Long story short, a year ago, the same amount came back up on my account. One day I decided to go over all the bills i received from 2015-2019 and my bills calculated to $ 2916.00. Then I went on my bank statements and added all the payments I have made to con ed and it total $ 3333.37 meaning I over payed $417. Their staff are unprofessional and a supervisor is never available to speak.

I am writing to inform hr, of the dangerous and unethical behavior of
kadheijah monet noel # [protected] ss#[protected].
This woman is constantly intoxicated and using cocaine.
Con edison should do a better job of random drug testing on all employees.
Ms. Noel is known for using company call center, for her love connection, just listen to tapes late december to early january.

Location: 430, 432 and 434 lafayette avenue, brooklyn ny

Problem:
1) over a week ago a con edison contractor left saddles piled up and a plate on the curbside and cables at the edge of the sidewalk.
2) garbage is collecting between equipment making it difficult to clear same.
Homeowners are at risk of being issued violations due to their inability to clear garbage.
3) some of the cable covers are dislodged and are contributing to a fall risk.
4) it has created a negative impact on our environment.

Resolution:
removal of equipment before the end of this week to prevent falls as well as facilitate garbage removal. It is an eyesore.

On behalf of all homeowners,

submitted by,
Erma and Dorla Alleyne

For over a year now, con edison workers, working in the street left plumbing parts and piping on our sidewalk. Can someone please have it removed? It is located on 74th street off the corner of central park west in manhattan. I filed a complaint with the city, a violation was issued but the material still sits there. Please, please, please have it removed.

About 3 days, there are ConEdison workers working directly in front of my business establishment, to which, NO advance notice was provided; of their work on the sidewalk directly. No notice posted on my business gate or any of the other businesses either. I am unaware of a start date or finish date and I was NOT able to open my business because of this inconvenience.

Coned been swnding me monthly bills on low amounts today March 17 2019 they send a bill for over a thousand dollars they claimed that is from January 2018 to the present time due to building not giving them access to the meters which is lie cause I spoke to the superintendent of the building and he confirmed that coned has been here to do the readings regularly I want a full investigation into this matter

We need help. It is our understanding from 311 that your Con Ed team are the ones fixing something in the streets underground at the intersection of 38th and 2nd Avenue NYC for the last 3 months. The Con Ed workers never secure the huge steel plates they place over the holes they drill. We have complained and called 311 and the Mayor's office repeatedly for 3 months. They finally told us it was Con Ed's responsibility. Con Ed fixes one section and then jackhammers another. The plates they leave behind over the hours clank clank clank 24/7. Our building is 2 blocks away from the Midtown Tunnel and cars are passing 24/7 because they close the tubes at night for repair. Traffic plus the clanking is milky our sleep and peace. The clanking from the loose steel plates is horrible and constant. Our nerves are shot and our quality of life is being impacted. We have NEVER had this challenge until 3 months ago. Why can't you secure the steel plates so they don't clank? The plates are loose and they are all over 38th street and on 2nd avenue. When will Con Ed have some consideration and fix it?
L

I have reason to believe that con edison employees are the ones using unethical behavior trying to get people into paying them money. On Feb 13 and Feb 14 2019 on my caller ID shows that con edison is calling me from phone # 800 752-6633 that they will shut my electric within 30 minutes if I don't pay my bill. My bill was paid the same day it was due. Again on Feb 19 2019 around 8pm 800 752-6633 called me and said the same thing and gave me another number to call 800 338-9809 a guy named Joe picks up and says that your payment hasn't cleared. I called con edison automated and said that I owed more then I had previously paid, so I hung up and checked my bank account the amount I had paid was already paid to con ed. So I called the 800 338-9809 and the guy said within 30 then 15 minutes they will shut me down if I didn't pay. I want and investigation cause the calls are coming from 800 752-6633 which is 1-800-75-cone the same number as the company itself. I am even afraid to send this complaint to you as con ed. Please look into this my phone # [protected] Luna Sophie Grocery Corp

I'm trying to log into the online account to change my billing information and
1. the system doesn't work. I try to log in and it doesn't accept my password and when I ask to reset I don' get the email reset.
2. The phone says the callback time is 81 minutes.
3. the autoanswering machine says you can answer is actually not working.

So to pay on phone I cant' even call someone to change my bank account to pay.
To pay online I can't log in and don't get my reset password email.

Yet they say I have to pay or the service will be cut off. They make it so hard. Terrible IT, Terrible service, I really wish there were alternatives to this horrid system. Useless.

Incident Address: 7503 fort hamilton pkwy, brooklyn

Our heater was out of power all in sudden at night on 1/31/2019, we suffered from extreme cold weather through the whole night. We checked all the circuit breaker and all the switches we could possibly think of, and we found out there was an electric outrage happened to the house.

We called ConEd the second day morning and reported the incident. First, they said someone will be here between 1 to 3 hours. After more than 4 hours wait, no one showed up, and we called again. They said the crews are really busy, but they will be there soon. we waited for another two hours, (called in the morning at 9:20 am and they came around 4:30 pm), and someone finally came to us.

After a brief check, they explained to us saying one of the two lines coming to the house was down, they need to fix the intersection outside. In order to get the power back temporarily, they can do the bridge, so all the power can come from the good electric wire. But due to the basement conditions, (it has some sort of things there are dangerous . Don't understand what they saying..) they can't perform the fix there. We have to hire an electrician to do the work. And after the electrician performing the bridge, we can contact them to make an appointment to fix the intersection box outside on the street...

We were really surprised they said that. First of all, if it the wire coming from outside was the problem, please go fix the wires outside if you saying you can't perform your work inside! So they left us in cold without doing anything else but telling us to hire an electrician. How can we spend thousands of dollars to hire an electrician ourselves while this is supposed to be ConEdison's job? We paid so much to use your service every month! And there was no problem inside the building, it was the outside intersection box got broken down... I really don't understand this.

The funny thing is, after I called them again later, they told me a different story. They said I not only need to hire an electrician to do the bridge inside but also need to ask my electrician to perform a fix outside! They said the crews had checked outside and found out it is the internal problem... This is totally different from what we were told by the crew. And We were there with crew member the whole time, we didn't see no one went to check anything outside. It's apparently a lie! Now we got stuck! With no heat and no stove (electric) to cook for two days! Please help us to restore the power with a fix ASAP! Thank you so much.

Address: 7503 Fort Hamilton Pkwy 2FL, Brooklyn
phone: [protected]

I moved in a 3 Family building in 2014 I signed a lease saying I was responsible for light and gas. I took lease to Con Edison to show I am not responsible for any additional charges. Con Edison Continue To bill me. The Landlord said he called several times to have them put it with hall lights they never made changes. Because of this my lights were in jeopardy of constant shut off when in fact I was owed a refund for all the money I have paid on account I was not responsible for. It's disgusting that Con Edison found it easier to get paid by me the consumer, holding me and my family hostage to this bill. I am asking for this to be removed from my name and refunded all the money I was forced to pay to have electricity.
Thank You for your attention in this matter

Cynthia Spencer

I am calling on con Edison to please investigate Narindra ramdeen. He is a ticking timebomb. He punched my tires in the city in July of 2018, luckily I got his plate number. He was wearing his Con Edison uniform shirt. I reported it to the police he was arrested. I looked him up and he has multiple complaints. How is does con ed hire crazy individual to endanger innocent people"s life?

There is a steel plate covering a vacant ConEd vault in front of businesses 170 W 233rd Street. It sticks up over an inch from the sidewalk and isn't good for aesthetics or safety.
This is a major issue and is unsafe from different angles.
No one has been able to fix the multiple reports on this matter.
Not only this could lead to someone falling but also the tar contaminating the floors inside of the businesses.

This message is to complain about the Con Edison system to turn-off and restore power. First, The was no notice at any time period of services to be turned off on the date they were turned off by Con Edison. Someone working for Con Edison on Thursday, December 13, 2018 morning entered my apartment building without notification to turn the power off. There was no notice left on my door or in the apartment building about the turn-off service. I spent the entire weekend of December 13- December 17 without power in my apartment. This was a mistake by Con Edison and Human Resources Administration (HRA) because the bill payment due was paid before the turn-off period. Second, there were people contacted at Con Edison by Councilman Justin Brennan's Office in Bay Ridge Brooklyn, New York. The services were not to be turned off. No one left a notice about returning when they claimed they returned by Con Edison. I did not receive an email until days after someone claimed they returned to the apartment building. However, the services were still not turned back on. Con Edison entered my building without my permission and without notification but was unable to return to restore power when I was not home. Third, the issue is still occurring with an ongoing lack of services and communication. When I called to speak with someone over the phone from Councilman Justin Brannan's Office in Bay Ridge, Brooklyn, New York the customer service representative through the Con Edison restore system was not very friendly or caring when speaking over the phone. Con Edison is persisting on having employees with awful attitudes and customer service to cause days of anxious wait time periods. The services Con Edison provides are apart of a system causing these issues which are causing a sort of corruption to me as a Con Edison customer. I am extremely unhappy and upset with Con Edison services. This is the fifth day I am without power in my apartment. This issue should have never happened in the first place. I am experiencing no power to my apartment after the payment was made to Con Edison. There are expensive food items being spoiled in my refrigerator. I am unable to use any electric devices in my apartment.

After, years of generations in New York experiencing the same careless problem caused by Con Edison there should be someone to report against Con Edison. For the lives of residents to the City's of New York in Brooklyn including money I feel Con Edison is responsible for correctly the issue causing shame to homes. The restore system is as useless as the rest of Con Edison's system to turn-off. Whether it were cause by the HRA in New York City or not the relationship caused the power in my apartment to be turned off for five days. This issue is a mistake Con Edison is responsible for when fulfilling obligations to Con Edison customers, residents to Brooklyn, New York. Please take my note into consideration as I will be reporting the issue to authorities in New York. I can not stand to continue experiencing the corruption in Con Edison system caused by employees in relationship to the HRA.

Thank you,
Jasmine V. Cedeno
jasmine.[protected]@aol.com

So I barley moved her to highland on July4th 2018 i only been here 4 months and have already been forced to pay a deposit of 105 now there asking for 250.. I'm a single mom and on assistant because i can't work till my doctor releases me and this is so hard for me to pay😰 like why do these people take advantage of the poor people my kids will not be having christmas

Horrible customer service on the phone 1 hour waited over 20min to get representative then 10 min into the conversation with the rep I requested a supervisor and the rep insisted the supervisor would not be able to help me further. While i'm on the phone she continues to type back and forth with the supervisor. I hear the keyboard loud in my ear. The supervisor gives her a different/better option of course to offer me. 195down to start new agreement but if agreement is broken for any reason I would not ever be eligible again for one. I decline the offer numerous times. I have small kids anything could happened. I could not take that chance. The rep continues to try to assist me. I'm getting frustrated because I requested to speak to supervisor ruiz. I felt badgered I felt like I was being completely ignored. The rep took my callback # finally after the 100th firm no only for the supervisor ruiz to answer 52mins into the call and be as unsupportive, unsympathetic, and rude as possible. My payment agreement was broken and it cost 385 to restore I explained I have 300 today to pay but would need more time to pay the remainder. But that's just impossible! i'm so annoyed with this company and its poor customer service. I would have felt much better even though I would've still denied the offer had the customer service been right. Thank god for my family but to anyone else out there struggling to make ends meet good luck when dealing with this company

My service was disconnected while a snow blizzard today November 15 2018 at about 1pm I payed amount needed to turn service back on before 5 or next day. I was told my service will be back on same day after my payment. It's ahout 8pm now I called in because my service is still not on and was told it won't be back on till next day because service in the Bronx Westchester area is closed already! So they lied to me and made me wait so long . I explained to them my food will get spoiled that I have in the fridge I explained my daughter is asthmatic and also I need to turn on my heaters my apartment is cold . They don't care. I also been waiting for a supervisor to get back to me and still NOTHING! This is very unprofessional.

Goodmorning,

My account number : [protected]
Currently have a roll-over bill from a cabin apartment in 2012. The cabin apartment did not use gas or propane, the oven and water heater, and any electrical heater I used was electric. I went to Westcop ( we are living in Westchester county, New York) and they stated that because we don't use gas they couldn't help.
Now have a shut-off notice for bill of $4, 000.00 (four-thousand dollars).
I am a single mom to twin boys, child support is $142.00 (one hundred forty-two dollars ) a month . How do I get someone to adjust this colossal bill from 2012 ?

Last week around 10-3-18
1 - They changed two gas meters in the basement - Classic Appraisal and tenant on 530 Fifth Avenue - 2nd Floor - Pelham, NY
2 - They never turn the hot water on - so tenant on 2nd floor apt had no hot water for 2 days -
3. - Classic Appraisal had an odor of Gas - since Friday -
4. - Your workers were arguing on the premises of our Business -
5. - We called our plumbers to check on the smell of gas in our Basement -
and they found a leak - since your workers, we had this odor - and our plumbers had to take care of the problem - gas leak

We are waiting for your respond on this email.

Your prompt attention in this matter is greatly appreciated.

Thank you, FJFJM Realty - 530 Fifth Avenue, Pelham, NY