Conn's Home Plus’s earns a 1.7-star rating from 483 reviews, showing that the majority of customers are dissatisfied with purchases.
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Customer service - lack of
Please do NOT purchase any goods from Conn's - I wish I had read all of the complaints and the BBB file, prior to making our purchase, so please consider this a WARNING! Conn's has received, over the last three years, in excess of 1500 complaints to the Better Business Bureau in Beaumont, TX. Additionally, simply google "Conn's" and you will find a host of horror stories posted online at consumer awareness sites.
Simply put, Conn's sold us a broken 50" Plasma screen TV. When we arrived to pick it up, employees brought the TV out from the back (incidentally, it took 4 days and three visits just to finalize the transaction). The box, containing the TV, was badly damaged. We were assured by three Conn's employees that they had checked the TV and found it to be free of damage, but if WE found damage or the TV to be defective, we could simply exchange it - they made it quite clear that they were aware of the damage to the box and would quote, "take care of us", if we found anything wrong with the TV. One of the employees was actually an Assistant Store Manager and he provided additional assurance that we would be able to return the TV without difficulty.
First mistake, we BELIEVED the employees and took the TV home on good faith.
Fast forward, we open the box, find that the TV has two large cracks in the TV panel and is completely inoperable. We call the store and the nightmare begins.
#1 - Four calls over three days to the Burleson Store Manger went unreturned
#2 - After three days, finally speak to the Manager. He states his employees furnished us with bad information and that he could not exchange the TV without authorization from "repair". I advised the Manager that the TV had never been used and that this was not a "repair" problem. It should be a RETURN (note: we were within the 10 day return timeframe outlined on the receipt). The manager stated that was all he was willing to do and hung up the phone. I called back and asked for his supervisor's contact information. He stated he did not have a supervisor and hung up a second time.
#3 - Sent three written emails to Customer Service at the corporate office - NO RESPONSE
#4 - Call the corporate "Customer Service" Contact listed with the BBB in Beaumont - NO RESPONSE
#5 - Called corporate customer service, was advised that the only assistance they could provide was to fill out a "complaint worksheet" and have a manager return the call. The rep went on to say, and I quote, "they get so many of these a day that we cannot guarantee a call back anytime soon". CAN YOU BELIEVE THAT? And, true to her word, NO RETURNED CALL.
#6 - Called the "service center" to schedule a "repair" appointment for damaged TV. Employee told me that she would send a technician out, but that she could, and again I quote, "tell me what they were going to say...that we had damaged the TV on the way home and that it would not be repaired or replaced". I was absolutely appalled - I explained to this particular employee that the box was notably damaged AT THE STORE and that STORE EMPLOYEES had acknowledged the damage prior to our transporting the TV the 2 miles home. Furthermore, that the STORE EMPLOYEES had LOADED and TIED down the television & refrigerator (yes, we also bought a refrigerator from these people - hope it doesn't break). Upon this realization, she said she would send someone out to look at our television.
To date, no one has looked at our television. We cannot reach anyone from the store level up through the corporate level that will assist us. All of our previous communication attempts have gone unanswered. The employees we have spoken with are flat rude and being that I've spoken with employees at the store, the corporate office, and the service center - all three seperate locations, I have to conclude that this is Conn's Culture. All of the employees were equally unhelpful, insulting, and incompetent.
Conn's is what it's name indicates " A CON!" - all of the self-imposed customer service standards are simply a front. Conn's does NOT stand behind the merchandise it sells or the promises it makes to attract your business. Steer clear - the small savings is definately not worth what you'll lose in time, money, and sanity, should you ever experience a problem with your product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Protesting conn's
_
san antonio, texas _
phone: (210) _
fax: (210) _
december 31, 2008
press release
protesting conn’s
Conns inc.
3295 college street
Beaumont, texas 77701
Fax number: [protected]
Fax number: [protected]
Re: will be protesting in front of conn’s located at 7730 i-h 35 at walzem in san antonio, texas 78218 starting at 4:30 p. m., with 5 to 15 people.
Dear conn’s inc.:
I am the father of six children who on april 21, 2007 purchased a sony vaio computer from you store located at 7730 i-h 35 at walzem in san antonio, texas 78218. prior to april 21, 2007, I had previously purchased many items from conn’s. as a regular practice, I always purchase the extended service and repair plan on top of any standard manufacturer’s warranty.
At the time of purchasing the sony vaio, I purchased the extended warranty. my sale’s person informed me that for the first year sony would repair the computer and that afterwards conn’s would be responsible for repairing the computer. he also told me that if I had any problems with the computer to return its conn’s service center located at 4810 eisenhauer, suite 240-b, san antonio, texas 78218. finally, he informed me that if the computer was deemed un-repairable or had been repaired at least three times, conn’s would replace it.
Two to three weeks after having the vaio in my possession it blue-screened with the message, “hard drive cannot be found.” I called conn’s customer service as was told to take it their eisenhauer service center. I did.
Four weeks passed and my computer had yet to be returned to me. I went to the conn’s service center and asked, why it was taking so long to repair and return my computer. the lady at the front desk informed me that, “it was not conn’s fault.” she further explain that the computer had been sent to sony for repair, and as soon as it was back they would return it too me. I left, under the mistaken impression that my computer had been shipped to the manufacturer for service.
About a week or two later I returned to conn’s service center only to be told the same thing.in late may or early june of 2007, I finally received by computer. I was told that sony had replaced the hard drive.
The computer worked without issue for about a month, until early july of 2008 when it blue screen again with the same message, “hard drive cannot be found.” I returned the computer to conn’s service center again. I continually called conn’s customer service s inquiring as to the status of my computer, as well as went to conn’s service center on frequent occasions. nearly five to six weeks after dropping it off at the service center, around the middle of september, 2008, my computer was returned to me once again and I was informed by a conn’s representative that “the hard drive had been replaced.” the computer immediately started having problems with the sound and picture displays. I called conn’s and was instructed to reload the programs. I was informed that the problem may actually be occurring as a result of the operating software microsoft vista.
The problems with the computer persisted. I continued to contact conn’s in an effort to remedy the problem without returning it to the service center. to no avail, on october 1, 2008, the computer blue screened again, and indicated that “the hard drive cannot be found.”
once again, I returned it the conn’s. after another four weeks of calling conn’s, near the middle of november 2008, the computer was returned to me once more. the conn’s service repair order indicated once again, “that the hard drive had been replaced.” one week after having the computer in my possession it blue screened again and indicated “the hard drive cannot be found.”
I contacted conn’s and asked to speak directly to a manager or any supervisor, my requests were initially denied. after finally being connected to a manager the phone, for some unknown reason would disconnect. upon subsequent attempts to reach a manager, I was informed that a manager was not available and/or that one would look into the problem and call me back. I never received a call back. further, the conn’s representatives and managers were rude and even went as far as to tell me that I should have the computer repaired elsewhere at my own expense.
One week after having the computer back in my possession, it blue screened again and indicated “the hard drive cannot be found.” although, I had purchased and still had a valid warranty with conn’s, I contacted altex’s located at 11342 n ih 35 in san antonio, texas 78233, to have a diagnostic run upon the hard drive. their diagnostic revealed that there was nothing wrong with the hard drive but suggested maybe reloading the software or that an issue may exist with the mother board.
On december 1, 2008, the computer once again blue screened with the same message, “the hard drive cannot be found.” on december 3, 2008, I returned it to conn’s. accompanying me to speak with the conn’s representative was a former client, mr. charles mass, who is a computer technician. the three of us observed the behavior of the computer when powered on. mr. mass after then indicated to the conn’s representative that the mother board may need to be replaced. on that day the computer locked up but did not blue screen.
On december 9 or 10 of 2008, I pick up my computer and was once again told the hard drive had been replaced. therefore, this would now make the sixth new hard drive to be installed. I expressed to the conn’s representative that obviously the hard drive was not the problems they should replace the mother board.
I also told the conn’s representative that the hard drive had been replaced 5 times already and I still have the same problems. that should be a clue that it is not the hard drive. I requested a new computer or that they replace the mother board. conn’s representative refused and asked me to take the computer. I took the computer home and it started acting in the same manner as it did before. at 8:30 or 9:00 a. m., on december 11 or 12 of 2008, I returned the computer to conn’s and showed the two conn’s representative at the front desk the problem. I left the computer.
On or about december 16, 2008, conn’s called me and told me the computer was ready. I ask, her if they had replaced the mother board. she did not know. I was then contacted by the conn’s computer technician who indicated that there was nothing wrong with the computer and that the reason they did not replace the mother board was because sony may not compensate them for such as repair. I asked him when was the last time they sent the computer to sony, he indicated in 2007 and that they not found any problems wrong with the mother board. therefore, conn’s could not replace the mother board.
On december 19th and 22nd, 2008, I contacted conn’s regarding the replacement of my computer, and was told it was ready for pick up. I told conn’s that they had not repaired my computer and that I wanted another one. after not being allowed to speak to a manager I started protesting in front of conn’s on mccullough and i-h 35 and walzem on december 24, 26, 27, and 29, of 2008. on december 26, 2008, conn’s manager of the walzem store filed a false police report against me. after speaking to the officer and detective of converse, as well as e-mailing all elected and appointed officials of converse, I was left alone. I filed a police report against conn’s for filing false police report against me.
On december 30, 2008, I contacted sony and was told that conn’s never sent my computer to them in 2007. I was also told that if I had as many problems as I indicated, and they were related to the 2007 problem, they would have replaced my computer.
According to business week, conn’s top three executives made more then $2, 000, 000.00, for the year 2008. conn’s transferred more then 8, 600 shares as gifts valued at $5.46 to $6.00 dollars a share to its various officers. conn’s reported 2008 quarterly earnings of more then $120, 000, 000.00. I ask myself, how much of conn’s profit is made by ripping off its customers?
Conn’s policies dictate a clear willingness to ignore its customers, not honor its extended warranties, replacement agreements, and allow its sales representatives to misrepresent facts and company polices all in pursuit of corporate profitability. at a time when customer satisfaction should be paramount, conn’s has chosen a path of naked pursuit of profitability at the expense of its customers. conn’s executives know or should know that it employees are engaging in unlawful deceptive business practices.
sincerely
_
defrauded customer of conn’s
Cc:
The nasdaq stock market
One liberty plaza
165 broadway
New york, ny 10006
Phone: [protected]
conn’s
7730 i-h 35 @ walzem, san antonio, texas 78218
Fax number: [protected]
conn’s
4810 eisenhaur, suite 240-b
San antonio, texas 78218
Fax number: [protected]
Expressnews & kens
Avenue e & 3rd street
San antonio, texas 78205
Fax: [protected]
cnn
Cnn.com
Fox news
Foxnews.com
Ureport
All issues are resolved with Conn's, there will be not protest. I would like the thank all individuals at Conn's Corporate office for taking the time on January 1, 2009 to help me resolve this issue. I have been a long time customer of Conn's and feel this matter is resolved and will fulfill my obligations to them accordingly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh my gosh! I was considering purchasing a 52" Samsung from Conn's because their price is lower than the other stores I have checked but after reading the reviews on this site, there is NO WAY I will ever shop at Conn's, much less step foot in their stores! This particular ordeal gave me chills (and I've read through all the complaints). It sounds like this is the only person who has actually gotten any type of satisfaction from Conn's but look how long it took and all the hassle involved! I think I'll continue to be a loyal Best Buy customer ~ at least they've always given me good customer service and they stand behind their products. Sounds like the stuff Conn's sells is defective, maybe that's why they can offer lower prices than their competitors... I AM SO GLAD I STUMBLED ONTO THIS SITE!
Conn's employees and the company are untruthful dogs
Will be protesting Conn's with between five to fifteen people on 01/01/09 starting at 4:30 p.m. at 7730 I.H. 35 at Walzem, San Antonio, Texas 78218. Plan to sent out a press lease between 12:00 p.m. and 3:00 p.m on December 31, 2008. Please join, you do not have to stay long. I have almost completed my DTPA letter will be filing a copy with all websites. I am inclosing a copy of my petition as well.
Stand up and protest, Conn's steals from its customers one dollar at a time which adds up to millions over time. They want you to suffer in silence. Save your fellow citizens from abuse. Record Conn's employees, as long as you are a party to the communication, in Texas it is legal.
After a year and a half of off and on problems with Conn's, related to my computer today I found out that Conn's never sent my Computer to Sony for repairs. In May of 2007 I was told by Conn's service center that the reason I was taking six to eight weeks to repair my computer was, it was in the possession of Sony. I spoke to Sony today and discovered that everything Conn's has told me was a lie. Conn's sales persons are untruthful, Conn's customers representatives are untruthfu, Conn's repair persons are untruthfu. Don't believe anything they say.
Buy at your own risk.
I also discovered that if I had called Sony they would have sent someone out to repair my computer or sent me a box to forward my computer to them for repair. Sony also told me that they would have replaced the computer after two attempted repairs. Don't buy Conn's replacement plans, I did and they ripped me off. Instead of replacing my computer, Conn's lied to me to avoid a charge back fee from Sony.
Don't post on my3cents.com. When I went over 1, 000 hit and 16 votes they removed my posting, but they never removed any of the negative hater's comments. Why? This is a pro-business website which allows individuals to trash you and even threaten violence against you. But they do not suspend they privileges. Why is that.
All issues are resolved with Conn's, there will be not protest. I would like the thank all individuals at Conn's Corporate office for taking the time on January 1, 2009 to help me resolve this issue. I have been a long time customer of Conn's and feel this matter is resolved and will fulfill my obligations to them accordingly.
It is funny that within minutes after I posted my complaint on this website, my3cents.com responded. Why is that?
I did not create any user accounts. I mass e-mailed my family, friends, and clients all over the nation asked them to review my posting, to vote, and comment if they wish. At no time did my3cents.com e-mail contact me during their alleged investigation. I had over 1, 000 plus hits and I was starting to get positive comments before my posting was withdrawn and my userid suspended. My3cents.com has a right to operate their sit in any manner they choose, but we all know what the site is about now. My3cents.com allows individual to slam you and not offer any helpful advise. It is clear that my3cents.com is a pro-business website what want you to post you complaint and go away. If you do not go away the pro-business groupies demean and bad mouth you. If you friends, family members, and others come to your aid they, my3cents.com removes your posting.
I was providing individuals with free information as how to sue Conn's and document their violations of Texas DTPA. That is why my posting was withdrawn. My3cents.com should not be used by serious consumers interested in protesting or commenting negatively about a company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Biccey: For the sake of my organization I had to leave quietly. But sooner or later, I'll get back there under a new moniker with fellow members and throw so many insults their way they'll be crying for their mamas.
They're real good at smacking people when they have them outnumbered 10-1. Like to see how they do with the odds evened out. :-)
Meanwhile, we have bigger fish to fry like the hated Forest City Enterprises and the poisonous Target Stores.
Ouch, you lumped me together with the regulars. :-)
No, I wasn't there very long. The insults didn't bother me. Most of them weren't very witty anyway. (I hope they read this) LOL
But I had to move on, because constantly being called a liar was bad for my new organization. There were a few people there I liked that I'll miss.
Everything we say online gets assigned a link on Google, so we have to be careful.
People think I'm just blasting Target because of my own bad experience with their deadbeat insurance company called Sedgwick. That's what got me started.
However, the more our organization reads about them the more we want to go after them. The CEO and the rest of their upper brass are a bunch of sociopaths. Check out these links...
http://www.coopamerica.org/programs/responsibleshopper/company.cfm?id=295
http://www.safemilk.org/article.php?id=224
http://www.sacbee.com/ourregion/story/1516316.html
http://target-addict.blogspot.com/2009/01/tuesdays-rant-pvc-shower-curtain-liners.html
http://www.youtube.com/watch?v=lE-e1bIew5g&feature=channel
I thought the biggest problem on my3cents were the way the regulars went out of their way to blast people who gave Target bad reviews. Are these regulars really the admins? I've tried several times to get back on my3cents under a new moniker but they keep giving me bogus passwords.
Now I just read recently that a complaint site called "Yelp" is corrupt. Is nothing sacred anymore?
Yelp was accused by many companies of soliciting them for money. Those who refused to pay said the ratings of their own companies dropped.
Yelp was also accused of improving the ratings of companies who did pay them. Two bad reviews I made against Target have of course both disappeared.
Corporate America has taken over just about everything now. If they also take over the consumer complaint sites, America is in big trouble.
I had my own problems with my3cents.com recently.
I'm the CEO of a small organization called Citizens United Against Corporate Corruption. I had a very difficult time getting along with the regulars there, because I liked to trash Target Stores a lot. That's a big no-no over there. At first I didn't take these regulars seriously. But it kept getting worse. Everything I said was supposedly a lie and many of them started demanding that all my posts and user ID get removed.
The admins never deleted their posts only those of newer posters who dared in the slightest way to insult them back. Knowing this was bad for my organization, I stopped posting there. One of the jerks commented there was a "God" afterall, as a result of my leaving. What kind of God does he worship? Anyway, I requested a change of ID and a new start with My3cents.com but they kept sending me incorrect info. I can take a hint, I'm done with those people.
Just a quick note regarding Mr. Kirkwood's comment about our site, My3cents.com.
We removed Mr. Kirkwood's user account due to numerous violations of our site terms and conditions, including the creation of multiple user accounts and attempting to manipulate our review rating system.
Regards,
My3cents Team
Worst customer service ever!
There were several mistakes made by Conn's with my purchase of a new fridge. Mistakes happen, but when Conn's makes them, they do not fix them. I have gotten the 'run around' for a month trying to fix their mistakes - no one takes ownership, their payment systems have conflicting information, they are rude, hang up on you and do not come through on their promises. This has been the single most horrible service I have ever received - please do not be completely screwed by Conn's - they are truly a CONN JOB!
The complaint has been investigated and resolved to the customer’s satisfaction.
you are so correct. i had the same problem with a compaq computer from them. it was defective from the day i brought it home. i sent it back and forth for service. And almost everyother time, they would find something they claim was not under the warranty. this last time the programs wouldn't open and no internet access. explained all this to the store rep, so they could send in for service. that was on august 23th of 2008. they kept the laptop until October of 2008. with no repairs done. then the service tech claimed he called and someone was playing on the phone. i had my main number and an alternative number. no one ever called the main number. then to add insult they used masking tape across the top and wrote on it with a black perm market: "that computer had spillage and if i wanted it repaired i had to pre-pay $689 in the store before returning it. HA. the defective computer never worked from the day i brought it home. I paid $699 for it brand new. i informed the store location manager about this and he suggested i send it back to the service tech and ask the service tech manager to contact me. well, it's been seven months and i have not heard from a store manager or a tech person. i purchased an extended warranty for $300 extra. So, since the managers continued to ignore getting back with me about this problem. I stopped making payments on the account in January of 2009. And on March 3, 2009 the legal department sent me a letter advising me that they would excelarate the loan payments as a default if i did not respond to them within 30days. the letter was dated March 3, 2009 and i did not receive it until after March 15th. I don't know about you all. But, I am not paying for a defective product that the store managers refuse to address and will seek legal actions. i also, did not except the computer after they once again sent it back to the store without repairing it. it is still in the store now. so the way i look at it, conn's can accept their lost for the sale and kept the damage computer and i will accept my lost of the $200 down payment and payments i made on that computer. since they took over seven months with no resolution to this problem, i don't even at this point want any more products form them! their service is crappy and their employee and store managers are a joke. if you are not buying something new, they will not waste their time or attention on assisting you with a bad product you purchased from them. they will just continue to give you the run around.
Failed to repair or honor replacement policy
I will be protesting a Conn's on IH-35 and Walzem at 12:00 p.m. on Saturday. If you need a sign e-mail me below and I will have one for you.
When I was protesting at the Conn's store at 410 and McCullough in San Antonio, Texas I spoke to four individuals who were going to Conn's. I explained to the reason I was protesting, how Conn's employees lied to me, my extremely negative and rude experiences with Conn's customer service representatives and managers, how Conn's sales persons sale you services Conn's never intends to honor. After each conversation, each person did as I suggested. They went to BestBuy.
Don't take Conn's deceptative practices, sitting down. Fight for your Rights by protesting. Conn's hopes that you will only complain on-line and not file a lawsuit. In my opinion the less people who know about Conn's deceptative actions, the more victims they can feed upon.
E-mail me and I will provide you with all the information you need to sue Conn's for free no stings attached. You should also get a sign, stand on the sidewalk and warn your fellow Amercian's not to buy from Conns.
I purchased my sony VIO labtop computer in the middle of 2007, brand new. Within two weeks my labtop crashed and refused to operate. I returned it to Conns. Almost four weeks later Conns stated they had repaired my lab top by replacing the hard drive. One year later in July of 2008 the computer crashed again, same problem. I returned the labtop to Conns.
After six weeks numerious phone calls to individuals at Conns Walzem and IH 35 store, Conn's Service Repair Center in San Antonio, Texas, as well as, its Corporate headquaters in September of 2008 my lab top was returned to me. Conn's representatives were rude, lied to me, and did not return my phone calls. Anyway, once again they stated they had replaced the hard drive. After one month the lab top crashed again. I returned the lab top to Conns. After another month they returned it to me and stated they had replaced the hard drive.
In late November it crashed again. Once again they replaced the harddrive. Man, you would figure that if you have replaced the harddrive four times, maybe that is not the problem. In December of 2008 the lab top crashed again and Conns stated they replaced the hard drive. One of my Client is a computer repair person and he told me that the problem was the video and sound card which are both attached to the mother board. So, I explained to Conns that it is not the hard drive but the mother board. I event directed them to Microsofts website, but they said my computer was repaired. After four repair attempts why do I have to do their job. The problem is Conn's does not want to replace the motherboard because, it would cost as much as a new computer.
Anyway I took it home and it started doing the same thing again. I returned it the next day at 8:30 A.M. and showed the problems to the representatives at the front desk at the Conn's Service Repair Center. They took the computer and once again stated that there was nothing wrong with my labtop. This time Conn's did not replace the harddrive, but told me to come pick it up. When I requested a new computer, they said it was repaired and they would not give me a new one.
Anytime I spoke to a Conn's representative, they were rude. Anyway I am filing a Deceptive Trade Practices Claims against Conns in Bexar County, Texas. If you would like to join me please contact me at [protected]@yahoo.com. Since posting this message employees of Conns have done what they do best, blame their
customer.
I am refusing to accept the lab top in its current condition, broken. I am picketing all Conns in San Antonio with a sign that reads, "Don't Buy From Conn's Ask Me Why [protected]. I have been contacted by forty people so far with problems with Conn's.
Don't Buy At Conn's. I am willing to e-mail for free a copy of the Deceptative Trade Practices (DPTA) letter, DPTA petition, all discovery, and a copy of Texas' DPTA law to all persons wanting a copy. I do not want your money, I just want justice.
All issues are resolved with Conn's, there will be not protest. I would like the thank all individuals at Conn's Corporate office for taking the time on January 1, 2009 to help me resolve this issue. I have been a long time customer of Conn's and feel this matter is resolved and I will fulfill my obligations to them accordingly.
The complaint has been investigated and resolved to the customer’s satisfaction.
Service department
I am extremely frustrated and upset with Conn's Service Departments customer service at [protected]. I purchased a GE refrigerator (still under extended warranty) model GSH25JSRF SS. I called Conn's for service on a Wednesday and service worker was here to look at my refrigerator on Friday. It turns out that the main mother board is bad again. This will be the second time in less than 3 years that this same part goes out. Two weeks later and many daily calls to the service department and the corporate office in Beaumont and still noone will call us back with status on our work order. I know we are waiting for the part, but I wish someone would be courteous and return our calls. I have asked for the supervisor but somehow either the supervisor is not getting the message or chooses not to call us back. I decided to call the local department in McAllen, TX [protected] and still feel like I am getting the run around. I have always been on time with the payments to them. They advertise great customer satisfaction. I have not seen this at all and am very upset with their service. Plenty of food went bad. I wonder if there others with the same problem with the same refrigerator or service department.
The complaint has been investigated and resolved to the customer’s satisfaction.
My GE fridge died only 6 years old... Piece of crap.
same problem with fridge only 2 months old, no one has called be back! still without a fridge for a month.
want to start rally in front of store, anyone insterested please call [protected]
I call GE back when I receive the unit. 09/17/09 I then got a GE tech to come out and service the unit. The tech said the horse line was cut inside the door. The tech said he will not work on the unit to much work. I then call GE again and ask for them to set up a secound services with a different tech only because the first one was treating me very bad calling me names etc…
The tech came out the secound time and was the same guy tat came the first time he stand at the door and call GE and told them right infront of me with out looking at the unit it was shipping damage.
Please believe the guy curse at me F+++ you etc…
I call GE, GE said there is nothing we cam do for you we have to go by our tech word.GE then hang up on me and this is customer relation. Please believe I had the worst headache of my life and my blood pressure went up I had to go to my doctor.
I continue to call GE to help in this matter .I continue to her bash by both the tech and GE (customer relation).
They will not help. I did however call back the next few weeks after the tech call me and said not to every call GE again or he will only come out and bash my head in great services from a GE tech.
I do believe GE doesn’t screen their tech at all.
Ge might as well give this guy a GUN and have him blow my head of just for purchasing a GE product never again I will buy from GE.
The issue was never resolve.
Hi, My name is Henry and I have same problem with my GE side by side is just over a year old (timing consistent with Murphy’s Law) and the ice dispenser has stopped working. After my reseach i noticed many other customers have the same problem (control board in the back of the Fridge is the point of failure). I called Sears, they came over and were asking for $ 480.00 to replace the part.. and htey end up charging me $ 75.0 for apppointment service. Anyway I can be reach at henrydaneshvar@gmail.com.
Perhaps a problem you are aware of that will cause this early life failure like a crappy dispenser motor?
Please advice.
Thanks for any help
Henry
Customer service
I purchased at your McAllen, TX store (# 041) on November 23 two new appliances – one a Frigidaire ATF6000FS Washer and a Frigidaire AEQ6000ES Dryer. These items were paid in full at the time of purchase. Invoice # [protected]-001 for $1724.23.
The washer has not functioned properly since taking delivery on November 25th. The service technician has made two visits to service the washer – this after waiting 5 days each time after placing my call for service for a technician to arrive. During the last visit by the tech on December 9th it was determined that a new board was required to repair the washer. This he supposedly ordered that day. He indicated to me that I should call Conn’s service department after 5 days if he has not returned with the new part to make the repair. Today, December 15th I call the San Antonio service center and I was informed that the part has been ordered and that it will be ANOTHER week before it arrives! This is inexcusable. By the time the part arrives and it gets installed I will have had the NEW machine for over a month and not been able to use it. Is this the best Conn’s can do? In attempting to speak with a ‘Service Manager’ at your call center I only got the run-around. They’re not available, will call back, yet never do.
Conn’s obviously has serious customer service issues. The thing that strikes me especially so is that there is absolutely no preference given to newly purchased equipment that is faulty, it’s as though once Conn’s gets the customer’s funds then the customer can then just grin and bear it.
I mentioned to the very helpful salesperson that I’d also be purchasing a new kitchen stove and a new dishwasher in the very near future. I previously purchased a large upright freezer at Conn’s and that was the reason I returned for this most recent purchase. Obviously, the current situation leaves little doubt as to whether I’ll be making future purchases at Conn’s.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a GE washer onNovember 25, 2007 at conn's 4999N.W. Loop 410 San Antonio Texas 78229, and here I am June 17, 2009 only 2years old and I had to contact service maintenance twice to come out to check machine apparently the part they installed didn't work and the machine moves every where and my fear is i have a water heater next to it. If there is a way to satsify a customer please let me exchange my washer for a more dependable one that does not move around every where i am still paying for my washer and dryer an even exchange in price sounds resonable to me. I'm not asking for a fancy one i don't want a front loader washer any more . If you can please contact me I will greatly appreciate your business i never had a problem with coon's and I prefer not to i just want something I can use to wash and not have this trembling, moving problem. Thank you Belinda Acosta [protected].
Don't trust their deals
I brought a washer/dryer combo from Conn's with free delivery deal. What the sale person told me was that I go head pay for delivery and they'll refund the fee later from coporate office. Wait about 6 weeks, nothing! I phoned Conn's & talked to the guy whom I brought it from told me it'll be in few days.
Never happened, called customer service and coporate office, they said that they are not responsible for what store guaranteed you. I got stuck!
The stupid salemans from Conn's will seduce you for everything to sell something to you but they'll never guarantee their words!
The complaint has been investigated and resolved to the customer’s satisfaction.
Deception on no interest payments
I bought a tv at conns for no interest if you make minimum monthly payments. I was offered to skip a payment with no penalty so i took it. my last payment was due in november, but because i skipped a payment i still had a balance due. i thought the skipped payment could be paid in december. i paid what i thought was my last payment. i called conns to check to my balance and to my suprise my balance that should have been zero was over $900.00 . i called conns and was told rather rudely that i should have read my contract, my balance had to be paid by november 17 . this is decpetive and dishonest .
The complaint has been investigated and resolved to the customer’s satisfaction.
Well have you had them debt rong amount from your bank?
Not only did they try to take two payments, tryed to get 11.00 over that.
I write them checks to keep that from happen, but they then turn around and debt it and dont turn checxks in to bank.
If they turn checks in that wouldnt happen !
Every customer that gets a loan from Conns on a Conns account receives a payment booklet and if they have a no interest loan you will find printed on every payment page in that book a statement that say "your cash option expires on then month date and year". They also send that customer a letter the month prior to thier cash option experation date reminding them it is about to end. Of course when the date is missed and all the interested is added back in as agreed to on the contract that was signed and suposedly read by the customer, it s Conns fault and the were mislead or CONNED. Be responable for your own afairs! Dont sign ANYTHING until you actually READ IT!
I have experienced rudness at the hands of Conn's employees. Someone identified as a supervisor told me he would repossess my items if I did not make my payment on the due date.
Xbox 360
Our family is interested in purchasing an Xbox 360 for our three boys for x- mas. Every store in the Houston area is selling them for 299.99 when we went into Conns we were amazed at their prices 100.00 to 175.00 higher than any other electronics store we went into, (about 5 total). When we asked why they could not tell us, by the way the game system comes with the same exact items as the other retailers, 2 games, wireless controller, headset, and cables. With our economy so bad why would any retailer raise their prices this dramatically? By the way I thought Conns was lowest prices gauranteed, or we will price match. You should really shop other electronic stores so you can be competitive. Your prices are outrages.
Scam and cheating
This is kind of a long and drawn out ordeal… In October of 2007, I opened an account with Conn's. I paid every month on time and even added items to my account sometime after. On May 12, 2008, I purchased a 73" Mitsubishi Television. The sales rep's name was Billy. I was told, upon signing the contract, that the new monthly payment for my Conn's account was going to be 176.00 for 3 years and that I was able to skip Mays payment, since I added a new item.
When I went in to make my first payment I was asked which account I would like to pay on. I was confused and asked what they were talking about. The cashier I was talking to called corporate and when she got off the phone she said they just hadn't closed out the old account yet (when you add an item, they add your new item to the remaining balance and create a new account, closing the old one). I made my 176.00 payment and left.
About a month later, (in July), I started receiving phone calls and letters in the mails saying I was past due on my original account. Since it was about the same time my “new" account was due, I decided to talk to someone about it when I went in to pay July's bill. It turned out, instead of closing my old account (which was 92.78 a month) and combining my old account with a new one, they left my old account open AND created a new account for 178.00 a month, which meant my old account was past due for two months.
I was informed by one of their employees (the same cashier I talked to before) that it was against Conn's policy to allow a customer to have more than one account open. I talked to the Store Manager and he told me that, despite the mistake, I was responsible for both accounts, which would total about 270 a month. I told him I could not afford that and if I had known, I wouldn't have purchased the TV in the first place.
He said that I could do a voluntary repossession, which would go against my credit. I was ticked because had Billy (the salesman who made the mistake) combined the accounts like he was supposed to, he would have been able to tell me my new payment would be about 270 dollars a month and I would not have purchased the TV.
I walked out and decided to contact Conn's Corporate Office regarding the matter. I talked to a lady named Lilly and her supervisor Iris in San Antonio. They said 178.00 is what I was supposed to pay for everything, that they didn't close out the old account, but that they did combine the prices of the old account with the new account.
I talked to the Store Manager again and he said that Corporate didn't know what they were talking about. I went back and forth with these people for a month. THEN, I ended up getting in contact with someone from Corporate in Beaumont (their main headquarters)… They told me basically what the manager had told me. They confirmed that no one was suppose to have more than one account and apologized for their employee's mistake. However, since I signed the contracted, I had to pay the two separate accounts.
I asked them if I could pay the 176 dollars that Billy originally told me I would be paying, and just extend the contract for a longer period of time. They said that no one was allowed to go past three years on their account. I told them I couldn't afford to pay what they were asking and that they should work with me since their employee screwed up. I talked to so many different people who gave me the run around.
One person I talked to in Beaumont told me I could combine the two accounts and refinance it, another person told me I couldn't refinance because I hadn't had the accounts long enough and now another person is telling me I can. It seems like the right hand doesn't know what the left hand is doing.
They admitted to their screw up and say they want to work with me, but they can't help me the way I can afford it. It is now November and I get calls every day, all day long, from Conn's. Two of their employees (one male and one female), not only call me from an 800 number, but they also call me from a personal cell phone number, and when I don't answer they call 5 or 6 times in a row, sometime even after 9pm.
When I do answer or call back to try to settle things, they tell me the same old stories, which gets me irate. When I tell them I can't afford to pay what they are asking they get really rude and when asked for their names they won't tell me. I finally told the male, to take me to court. He said, “We don't have to take you to court we can come repo all your stuff." At this time, I was so ticked that I told him “good luck finding where I live, since I moved".
He said that it didn't matter because they had my social and could call my family and friends. He asked me if I could borrow money from my parents and I told him it was not their responsibility to pay my bills. He said, sarcastically, “want me to call them?" They have since called my family and started harassing them. My parents' names are not even a reference on the contract. The way I see it, Conn's Corporate is like a parent to their employees as a parent is to their child or children.
When their employees screw up, they are responsible. Instead, I have to pay for their employees' mistake by having Conn's go against my credit whether they repo it or not, because I can't afford to pay. Basically they are allowing their employees to commit fraud and do whatever they want to get a sale. I just don't see the fairness in it all. They should omit one of the N's from their name, because they are con artists.
The complaint has been investigated and resolved to the customer’s satisfaction.
I notice that the 25.4 cubic foot refrigerator I was going to buy is on sale for Memorial Day for only $1600.
It was 1299.
Do not buy from these people. I purchased a sectional sofa july. 2017 for $2, 680.70. I started making payments august 2017 in the amount of $125.95, this morning I got my coupon book since day 1 with this and have feb. 20, mar. 20, april, 20 and may 2020. I paid $260.00 (for feb. 2020 and march 2020), rounded it off to $260.00. after paying my bills I decided to call conns's and see about paying my balance in full and wanted to know if I did would I save on interest. the lady I spoke with said my balance was $1, 137.09. I said ma'am there is a hugh mistake, she kept putting me on hold then she came back on and said she was transferring me to billing. the billing dept. I spoke with anna employee number 94788, phillipines, started looking my account up and said my balance was $1, 137.09, I explained to her I had my contract and my bank statement with my coupon book and simple I had been paying$125.95 and today I paid $260.00, (a few dollars over making 2 payments) and I was close to paying my account off and wanted to see if I did pay it in full will it save me some interest. this woman went back and forth she was confused. I told her I would go into the office and find out what is going on. the manager at conns said I owed $1, 137.09, the two payments hadn't shown up I said ok here is my contract, my bank statement and I had 4 payments left I paid 2 online the $260.00 and I owe april 2020 and may 2020, and over the phone I am being told a whole different amount so this is why I came in. I ask them could they pull my contract. this ordeal has been a nightmare, they did not want to accknowledge anything of the truth, finally another manager came out and tried telling me things that were so confusing he did not understand finally they admitted they made a mistake on the contract and the payment and month's were different. they had a different contract adding extra months to my account. I sat there and figured up that I put $180.00 down and had paid 32 months at $125.95 was $4, 030.40- (please note when I paid the $260.00 this morning for feb. and march I rounded it to $260.00) so a credit in the amount of $8.10 would be deducted from april 2020 payment. so, oweing $117.85 for april 2020 and final payment in may 2020 for $125.95 would be a balance of $243.80 — which is a total of $4, 538.70, for a sofa you can buy for $1700.00 at funiture stores world wide, but I was building my credit up, is what they told me and I am realizing now they had added months to a contract had I not caught this I would have paid an additional $633.28 in a contract they altered.. they said it was a mistake. people, these ppl are stealing and scamming from good people. I am a victim of what they were doing I thank god I caught this and did not have to pay an extra $633.28, had I not caught the mistake I would be paying a total of $, 5171.99 — that is a whole lot of money for a sectional you can buy everyday of the week for $1700.00 in a high bracket I have went around pricing the exact sectional for $888.00. I do understand if you finance a sofa of course your going to pay interest. these ppl are selling cheap stuff for very expensive prices then adding a very high interest rate then in my case and I am sure I am not the only one they added months too... look at the figures people. the fair trade comissioner needs to take a look at these people's business practices.. I have learned a very expensive lesson. I will never step foot in a conns again. this has also made me very aware of when I am doing business to check out the companies reviews..
There is a web sight you can voice your concern when being cheated by a company . To many people let the thieves just get away with stealing their money. I was looking around for some help on an issue I had with conns after my washer caught fire . I was paying payments on the washer . Samsung ( after turning them into the FTC consumer protection bureau ) decided to purchase the washer from conns and give them a check to replace my washer with a new one . Needless to say conns charged me for the new washer and combined with what was owed in the old washer as well . I will be turning them in as well . They basic got paid a couple time for each washer . They have helped with other issues as well . I had no idea
Until I looked into information when I needed help. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection/about-bureau-consumer-protection
This is the link. Don’t let people steal your hard earned money . Hope this helps kl
I’ve been dealing with a similar situation for over 3 years with Conn’s and they still haven’t corrected their error on my credit report. To make a long story short I decided to cancel my account 2 days after the purchase but wanted to buy 2 lamps outright. Instead of refunding me my money minus the amount of the lamps they refunded it all. When they realized they made an error instead of just calling me to come in and pay for the lamps one of the employees reopened the account and I started getting collections calls a few months later and I was soooo confused 😐 Idk how to proceed at this point so I’m just waiting for it to eventually disappear off my credit score.
Conns is a fraud the salesman Stanley George never told me about all the insurance charges they add thousand dollars worth of merchandise with the insurance @ f[nance charges I would be paying 1300 hundred dollars for a total of of 2300 dollars did not need the insurance plan on paying off early will never buy anything from Conns beware buyers Conns is just like these rental places see why they do not check credit
Just think about, what is the name of the company? That's right "Conns" because that's what they are. I paid for a damn microwave and I got sh***y service. The manager of the store said that "Westinghouse" is the same thing as "Frigidaire", it's not not even close. The manager at the Lewisville TX store said he explained everything to me before I paid for it but all he said was "Westinghouse is the same thing as Frigidaire", what a load of crap. To make things worse, the mangager was not even the person that helped me out. They also didn't explain their return policy but he said that they did explain everything to me before the purchase. Take my advice, go anywhere but Conn's to purchase all your appliances and electronics. This a$$**** of a manager didn’t even know how to calculate 15% of $60, how in the H*LL did he become a manager in the first place. No one at the store knows anything about anything.
Thanks for posting this I will make sure not to buy more than one item under their financing term due to all the crap they put you though, it sounds as if you delt with Billy Peterson he use to work at Ultimate Electronics and got FIRED for taking money from customers and also was a snake. I worked with him and he is a con artist and likes to screw up thing for a lot of folks.
HAHA! Can't have more than one account open at a time?! I have people come in and make payments that have 8 open.
They are lieing to you. I have had up to four open accounts with Conn's at one time.
Laptop service issues
My laptop is under warranty, and I recently gave it to Conn's service center to be repaired. It now has been 4 weeks since my laptop has been in the service department. This time frame is unacceptable. I've left messages with upper management, but have yet to receive any phone calls. The customer service with this company is ridiculous. I've spoken with store employees, and still no phone calls from management. I've sent emails, and still no return phone call or email. I want to know why my laptop has been in service for so long, and when it will be repaired or replaced.
I was supoosed to have my dishwasher delivered on Friday after 2pm. Conn's showed up at my house at 10am and wondered where I was. Rescheduled the delivery for Saturday. Installer called at 2:45 Saturday, said he was on his way. Gave him my complete address with step by step instructions. I called dispatch at 5:45 wondering where he was. Installer said he would be at my house in 30 to 45 minutes. Called dispatch again at 7:05 pm, this time installer said he didn't have my address and it was not his area. Called dispatch again Sunday morning and spoke to supervisor who really didn't care either but said he would TRY to get the dishwasher out to me that day. It did finally arrive after I had wasted 2 full days at home waiting. Monday morning I called the District Manager and this is Wednesday and he has yet to call me back. Needless to say, I will never be going back to Conn's. I will stick with Sears like I should have done in the first place.
First and foremost, I tried so hard to work with Conn and its uneducated staff in resolving issues that their suppose to be knowledgable about. I get more respect speaking to the automated system. In February 2017 I went into Conn's to look - not purchase - look at a laptop. The representative that quickly approached me when I walked into the store. The representative bombarded me by showing my laptops and the sales there were currently having. I ended up purchasing this item with the understanding to the representative that I gave paid monthly and want my paynents to remain on the 4th of each month. From February 2017 to January 2017 and to this date, nothing has been changed and I know I've talked to over 50 people back and forth trying to get this resolve but they don't return phone calls and when you go get them on the phone, their extremely ruin. Once I pay off my account, I will walk away and I won't look back.
If delivery appointments have to be changed, please let the customer know you are coming on a different date and time. When you send a repairman to the house, let him bring some parts with him on the first visit. Make the folks taking the repair call communicate all that the customer tells them to the serviceman so he may be able to fix the problem on the first call and not 3 months later. I bought all new appliances for the kitchen so far it has taken almost 4 months to get the dishwasher fixed and it cost $1400.00 and now the double ovens $3500.00. I told the repairman the computer was out of wack and he knew it was a double oven very heavey but he came alone on the first visit anyway and then said he had to have help taking it out of the cabinet and taking it to the warehouse to fix it. He should have known that. Two of them should have come on the first visit to take the ovens for repair ? Now it has been almost 2 months without my double ovens.
On or about February 4, 2017, I called the service center for repair on my Toshiba 57" TV, the service writer stated the repairman would be out on the 10th of February. After the repairman checked the system he stated he could not repair it and he would have to order a part and it would be 5 to 10 business days. I received a call on or about the the 19th of February stating the part was in and a repairman would be out on the 25th of February. Thinking finally I will be able to watch television other than in my bedroom the repairman stated he had the wrong part, but on a good note he would able to get the part shipped overnite because they sent the wrong part. On March 1, 2017, about 9:45 am I called the service center to complain why I have not received a call regarding my part. I spoke to the manager Craig Holmes who stated he would contact the repairman and call me later. After waiting all day to no avail I called Mr Holmes at 3pm he stated he had been on the phone all day and the repairman was BUSY, I found that hard to believe that he could not talk to his repairman because the repairman was too busy. After being placed on hold for 23 minutes, Mr. Holmes stated the repairman did not order the part on the 25th or 26th and he do not work on the weekend. If had not called on Monday March 1, 2017 the part still would not have been ordered. Now Mr. Holmes stated he ordered the part and it may take 2 or more days because it was so late in the afternoon, but if you were on your job and called me back i could have reecived it the next day. Needless to say I have shopped at your stores for over 20 years and don't intend to do so again. Service after the sale. M. W. RUFFIN [protected]
trust me when i tell you i went through the same process several time's, which make's me wonder, did toshiba flat screens come out defective or were the problem's built in so that you would have to buy the extended warranty as we did at a cost of $324.00?
Conn's customer service
After spending A LOT of money at Conn's this past weekend for all new appliances i have had the worst experience ever regarding delivery and installation. For starters the sales associate misinformed me on the charge for delivery and installation. Upon arrival of the delivey i was informed there was no installation with my order. I called the store manager, Ken, and after being kind of rude he decided he would make things right and waive the installation fee due to the fact that his sales associate had made a mistake. Bad news...he couldn't do the install until the following day. I agreed to wait til the following day. No phone call or install guy on the folowing day! i called the store Ken was not available but the manager on duty informed me Ken did not do the paperwork for my install. THANK'S KEN! The manager on duty gladly took care of things but...bad news...again...no install til the following day.
I called corporate they said i had to wait til the following day because these situations are between the managers and their wharehouse guys.
Thanks for nothing Conn's! Neddless to say i will not be shopping there again! Truly the crappiest customer service i have ever received
my 10 year old was heartbroken about his lap
edmond oklahoam conns is bad
conns is a con
bought laptop for a gift for my son, which was 3 days after i bought laptop
it did not boot up into windows, i tried but couldnt get, thought i would take it back to connns to just exchange it sense they have 10 day return exchange policym they said sinse it was broke i only had 24 hours to bring it back, it was a gift, so i didnt check it out before wrapping it, conns sucksss
there were 10 salesmen standing around kissing each other, and customers in store, do not shop conns unless you want to be conned
is conns going to be the next circut city?
conns is a con
Same things happened on my T.V as well. I just made a complaint to FTC Bureau about my case. I did nothing wrong but CONNS put me in repossession. Really not fair to coustomer.
Today is April 8th, 2009
We have a new big screen tv that has been broken since March 14th.
I can't get any service people to fix it. Parts dept has to research
the part which has never been delivered from San Antonio.
I am at my wits end already. I cal daily. Talk to supervisors,
customer service - maybe i should quit paying for it. Maybe
they will help me then ! You think?
I don, t even like to here the name Conn, s I have been buying from the for ten years they want the payment but that is all they want we have a dishwasher that we had installed 1 year and 8 months ago with a 2 year warrenty witch is almost ended and it has never worked right since we got it they have came out 4 times and still have not fixed it last time they took it with them and still have it after a week when they took it out they left live wires and the hoses to water lines and drains on hooked.we called to tell them they said they could not come back out because we were 6 days late on our payment we would have to deal with live wires and water on our floor until we paid our bill.the repair men also told us the wires were not taped up and were shorting out and could have started a fire.
Also, I was told that if I don't make the payment for the broken refrigerator, they surely won't do anything. I told them that I would like to pay them but I would like to be paying for something that work.
I purchased a refrigerator from Conn's Nov. 8, 2008. Today is Dec. 17, 2008 and I have a refrigerator that hasn't been working since purchased. I've called on a regular basis and no one would tell me anything. I've gone to the store often and the manager told me there was nothing he can do after 24 hours. I also purchased a warranty which isn't worth anything because it's still broken. The first technician who came out told me that he needed to reschedule because he was tired. I immediately called Conn's and reported this. I was told that the tech turned in paperwork showing that I wasn't home; therefore, I had to reschedule. After a week, the second technician came out and he still hasn't turned in the paperwork according to the customer service. ALL the customer service team were very rude to me expect for one guy who's name is Harry. PLEASE don't buy from Conn's. Conn's stands behind its name!
I had purchased a 60' Plasma TV, in July 2007, I only had the TV for 3 days and started having problems with it. I went through the same process of having the service dept. come look at it then had some service company pick it that worked with Conn's, they kepted telling me one part after another it needed, but never fixed it. I was making payments, but no TV. Conn's does not honor there advertisement by customer satisfaction, if you pay for extended service and also, they were going to switch out the TV, but not for the same size but for the cost of it.
Don't buy from them...they are a pain in the butt, you get the run around
Terrible quality products
Bought washer an dryer in good faith @ conns clearance center, dryer wont work, it is as is but it should at least work now we have to haul it back and supposed to pay % of return but if I have to do that it will go to corrupted cash better get good service on this or I will call an attorney. I expect better quality and not to get shafted when I pay cash, we are victims of hurricane now we are victims of bad appliances with time and money lost have to take it back and deal with all that stuff again expected better from conns.
The complaint has been investigated and resolved to the customer’s satisfaction.
Substandard service
My name is Charles Westmoreland. A few months ago I purchased a refrigerator and a gas stove at Conn's Appliance Center in Port Arthur, Tx. I'd had the refrigerator about 2 months and it seemed like the ice maker was not producing ice the way it should. I called the service department and, within a couple of weeks, they sent a guy out to look at it. Which is all he did. He opened the freezer said it's making ice and that's how it's suppose to work. I let it go.
Earlier this month S.E. Texas was hit by hurricane Ike, at which time I lost power for a number of days. I had NO damage to my home. When the power came back on the refrigerator would not even get cool. So I called Conn's service department.
They first told me that because of the storm it was storm damage and wanted to charge me $75. When the service tech arrived he checked out the refrigerator and discovered the coil had a leak and it had lost all it's freon (wonder if that was the problem with the ice maker).
He ordered another one and told me it would be 2 weeks. After 2 weeks I called back and was told the part was delayed and it would be another week. I called back a week later and was told the part was in and some one would be out between 3 and 5 on the 14th of Oct 2008 (or there about). I took off work and arrived at the house a little before 3. About 4 I called the service department to make sure the tech was coming. I was told he was on another job and could not be reached but that he would be here. At 5 PM I called again. Again I was told that the tech would be out unless he went past 6 PM. I was also told that no one would call me to let me know that they weren't coming. The tech never showed up. Of course, the service department is now closed so I have no one to call.
The next day I called and was told the tech would be out on Saturday. I called back on Saturday and was told I was not on the schedule. Today I called the service department again and was told that I am scheduled for the 27th of October. Another week away. I am now looking at close to 5 weeks without a refrigerator.
This quote is right off of the "Conn's Award winning service" web page:
"Our commitment to you is to be here when you need us. In an emergency, we're even ready to take care of your problem on the same day that you call us."
Talk is cheap Conn's. But when your put to the test you crumble pretty quickly.
To make a long story short. Conn's has lost my business due to very poor customer service. And I intend to share my Conn's experience with everyone I know.
Sincerly,
C. M. Westmoreland
Terrible experience
Conns makes it easy to get credit, but if you miss a payment they start calling, harassing, threatening. They break the law when they call you. I don't know how the employees sleep at night. They are rude, nasty and ugly. They make you not want to pay them at all. Someone needs to look into the collection practices of this company.
I owe them right now and thought I will pay them, let them put it on my credit, I am sending the credit reporting agencies a letter detailing their crookedness.
Conns does not value their customers at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had almost the same experience with Conn's . I've had my account since 2007 and never missed a payment or paid late. In August of 2009 I had my third heart attack and had to go some very expensive medications. I called Conn's before my payment due date to let them know I would make a double payment the following month because I had unexpected medical expenses this month. They started calling me every day, sometimes 2 and 3 times a day and I really needed my rest after that heart attack. Each time I told them I would be in Sept 1 with a double payment but they still called all day everyday. I was so stressed out that I had to be rushed back to the hospital and then when I returned home, they called again and someone in collections threatened to come to my home and take my wheelchair if I didn't make a payment that day and that particular day I was only 2 weeks late on my August payment. When I pay this account off, I will never deal with Conn's and I will tell everyone I know not to deal with them either. I was gonna buy a new TV from them, but now, I'm gonna go to Walmart.
Very unprofessional personeel
i bought a big screen tv at the store on anderson ln but ever since i bought that tv i called them right of way because the ever since i have that tv we been having problems with it they have send people to fix it with no resolt they took the the inside of the tv to get it fix it took them a month i even talk to the district manager fist he answer and said he was going to help me he was going to call me back he never did to top it off every time i called him again i know it was him answering the phone he said he wasnt availabel and the last time i call him he hang up the phone and i still dont have a tv or an answer i dont know whos going to help me my next step is the better business bureau
maybe they can help me
Collection harassment
9/10/08: Jeff, a Conn's collector called my home & I told him I had made arrangements to mail my furniture payment in on the 15th of September. My payment was late, but I had made arrangements. Jeff insisted that I make a payment over the phone, I told him no, & hungup on him. Jeff called back & my ex-husband answered the phone & told him that he needed to get me back on the phone, I needed to pay my Conn's bill. Then on Friday 9/12/08, getting ready for a hurricane, another call came in, I told this lady, the same thing. Through out the day, different family members answered the phone, it was a recorder stating my Conn's bill was due. This was repeated on 9/13/08, but on this particular day, my grandson answered the phone, a lady told him she was from Conn's & needed to speak with me. He asked the lady do you realize we just went through a hurricane? The smart ### stated" Oh, a hurricane, where?". 0n 9/14/08, I finally got through to customer service, verified my payment aggangements. Within the hour the recorded messages started again, went on until 8:00 pm that night.
I will never buy anything from Conn's again. Their collection people are on the verge of harrassmening people.
conn's is the worst company i could ever think of dealing with. they harass people and i was one those victims. i got behind on my account because i was hospitalized. conn's i have to pay in person as they do not have online bill pay through them. so after they harassed me for being behind. not caring i just got out the hospital and was ill. i made payment arrangements with them and was told it brought me current. this was in December 2010. not untill mid july 2011 did they finally stop harassing me and fix my account to current. i received calls so many times a day for months. sometimes i didn't answer as i was sick of dealing with them. they were nasty when i did answer. the thing is. i talked to them many times and even a supervisor several times. they kept telling me different reasons why i was so called behind. while in the mean time since i made the arrangements in dec. i had been paying 50.00 a month on my bill that was only 43.00. so while i was paying extra they were still harassing me saying i owe. finally in july they finally brought me current. thing is all that extra i paid went to late fees on an account that was current. so i still have not received credit for that. i will never get another item from them.
they are smart, when they call too early or on the weekends they do not leave messages and they call from an unknown number. i hope they slip up just once, i will take their ### to court in a second.
I too purchased a product fron Conn's on credit and my wife and I always send our payment a week early, but it seems that Conn's never puts in their system as paid and we begin to receive several phone c alls about our payment not being paid. I once received four calls in one day from Conn's wanting a payment only to get on the phone with them to tell them we paid our bill and have them tell us " Oh here it is, I found it. It just wasn't posted." FOUR TIMES IN ONE DAY! In the mean time I can just see my credit score going down! I AM SO FUSTRATED. I am about to pay off the loan and never purchase form Conn's again.
Thanx for letting me vent.
Shane
Louisiana
Our conn's account is in my husbands name. yet they called me at a location where I coincidentally was to harass me about payment of our bill. Note: my name is no where on the account. Anyway, I had called a few months ago for a service request on our dryer purchased from Conn's. Not even a year old already would not dry clothes any longer. then the service request was two weeks out. I had to hang clothes to dry or take them to my parents so that clothes would not stink from hang drying all the time.
I guess that is how they got the friend's phone number where they reached me.
I am unemployed and was at their business using their internet to job hunt.
I received a call from a random service rep at Conns and had payment arrangements handled, and Conn's would get their money as soon as I received my unemployment payment the next few days. Then this Greg person got on the phone and proceeded to threaten me with horrible repossession things. and then asked why don't you borrow money from someone so that we can get our payment. Why don't you have just a little bit of money to make this payment? What kind of a person am I. I asked to speak with a supervisor, and the situation was clarified.
Now today 8/13/09 received this now second phone call from again a random rep at conn's. Had the payment set up. and situation seemed to be fine. Then this Greg person got on the phone once again, totally outrageous. asking about a bank account and that he would be running a check through that account. I quickly told him that I would press charges because I am not approve that payment. I am trying to pay on a debit card which is provided through my unemployment. which I can't post date payments on a debit card.
Over all, you wouldn't believe how this Greg person spoke to me. Asking when I call in for unemployment payments, and personal questions about my business. I informed him that the only business that Conn's should be informed about is my account with conn's.
I got another supervisor on the phone who wasn't a whole lot more mannerly then Greg. Thie supervisor was Michal Sasemer. Not sure of the spelling. I have done a little research and these individuals are in the San Antonio office. I'm still pretty upset, so this may not be sensible completely. to put it mildly- Conn's should be repremended somehow. I am just not sure how that is possible.
Thanks.
K
Houston, TX
collection agents and companies are nothing more than bottom feeding useless ### and should be banned out right. Anyone who works for or in collection is nothing more then a useless piece of garbage in my opinion.
They called me at my job several times regardless of my request to stop. They called me just 7 days past due, insulting me and treating me as if I were 90 days past due. I am writing to the Federal Trade Commision and to the Attorney General.
I pay on my account in the beginning week of September. I have received several collection calls from different individual and the voice message machine stating my account is past due. I was concern because my bank statement shows Conn's receiving their payment. My payment never been no more than five days past due, so I was concern if the payment I sent in was posted to some other person account. I called Conn's collection department as instructed and spoke to an young lady, the young lady states my account is up to date and the Conn's Main office was effected by the hurricane so they system is still backed up. I should not received any more collection calls.
After speaking with her I was relieve, except I received a past due statement in the mail and begin receiving collection calls all day and late nights. This is so unprofessional, since I also work in collection, I somewhat understand the important on making sure each accounts are up to status, and I also know it is very important that the Company maintain good customer service, in satifying the customer and help the company profit.
In order for the company to succeed in business, it would be in good interest to ensure all collection department understand the rules of collection. Courteous, organization, and communication.
I chose not to reveal my name
All parts defected don't work
i bought a 52 '' plasma tv from conns less than a year ago, the tv went black and no picture for a month and 2 weeks. they have changed parts and then see that don't fix the problem. they'll oder another part. that don't work. now they found the plasma screen is bad, they have to replace the screen now.and i have goten fed up with this for this have gone on far too long. so i want to have the tv replaced with a new one or money back. which i'm still paying for and paid for an extended warranty also.so right now i'm waiting for the screen to come.i'm tried of the part's changing and i want what i paid for. tried of waiting...marvin nunn jr .very unhappy with conns,
On April 16 this week I tried to pick up my computer that was suppossed to be fixed and ready for pick up. according to the service department technician( Antonio) in Houston, TX. I get to the store, ask for the computer to be picked up, the lady comes back and tells me that she could not find it. she was calling the service department later on. I have dent faxes to the customer resolution dept. about this issue and NO CALL from nobody at least let me know if I am getting the computer back. You can never talk to the Service manager because he is in meetings, he is not available, he is at lunch, they do not see him by his desk, he stepped out of the office or they do not know if he is working that day. Do you call that CUSTOMER SERVICE? If you do, that service sucks. But if you are late ten people will call you in one day. demanding payment for what you do not have. When you get the survey form there is a line for your phone #, I wonder why they included that if no body is calling you back to really help you with your problem. Perhaps it is that every one cover their behind to get bigger bonuses at the end of the year while the customers are screwed with bad service. One day I took my digital camera for a broken clip in the battery compartment, that is how I got since new. Never paid attention why my batteries drained out so fast. I took it to the store, I spoke to the manger and explained the problem, what he did instead of replacing it he refunded my warranty fee. I had the replacement plan coverage. But it was cheaper for Sergio Moreno the manager in Humble, doing that than replacing the camera. Imagine how can the replace a computer when unable to fix? Their bonuses will be short doing that Ha? I have requested full refund for the computer but no response from conn's yet. maybe later by the end of the year. good luck to you if you are buying at conn's NOT ME.
i work for cons as a electronic tech and i had not tell the truth on some customers and it was getting out of hand and the store manager had a very bad attude toward helping any customer when thier tv broken down and nobobody at the store would take of any customers cause they where on commionsion and to a make extra buck on offering a extentendend warranty to any customer they could convience if they needed on that sevice. I as a tecnician was instructed by my customer service mananger not talk to anybody at the store and not to help any olderly and anybody else that still had not expired warrany when they read it on front of me and i explain to me about of warranty that it was not my job to talk about the warranty i was instucted to repaired you tv. you neeed any to talk any manager of any stores at any conns cause it was not up to me to decide if i could replace any tv's that where still under warranty. It was the service manager job to decide.
i felt sad that i that couldn't answer HER questions when the tv's broke down before the warranty expire. My boss told me i had to order parts even if the tv broke and was still under warranty and could being replace for a new one. I't was a consent battle was my concience that i was not helping the customer that paying my bills and putting food on my table too. But i had to make a choice a do the right thing let me get myself fired cause if i quit a won't get any help. One thing i learn they are slow on not being responsible on taking care of thier customers and they are not sending the parts on time to fix thier tv's and they blame the tech for the parts never getting in time to take of the customer. THey are are wrong!
Conns has the most unfriendly and harrasing staff of any store on the planet when you are not even past your due date they start calling your cell phone your home phone at least ten times a day you call to take care of it and you get a nasty person named mellisa on the phone that does not listen and tells you thats not what you said I was so angry at her I asked for the supervisior and she states she will tell you the same thing and says no other operators are available to help. VERY frustrated and will never shop at conns again...
Terrible experience
I'm am so sick of Conn's, my Lupus has literally come out of remission due to the stress of dealing with this company. Everything was going fine until I made the mistake of going into the local appliance store and purchasing a laptop on February 23, 2008. I initially explained to the salesman that I really wasn't interested in purchasing the laptop today because I only get paid the 1st of every month. The salesman assured me that "oh, no mame, we can keep your due date on the 4th of each month", as it had always been. Taking him at his professional word, I made the purchase with the understanding that my next payment would be on April 4th because the March 4th payment was part of my down payment. I started receiving calls March 8, 2008 stating I was late on my March 23rd payment. This has gone on up until this date. I have made 57 calls to Conn's, speaking with representatives and supervisors. At least 17 of the calls alluded me to think it had been resolved and that I needed to give the computer time to catch up. My last call, I spoke a representative who is housed in the same office as Supervisor Tracey Merchant. I could hear Ms. Merchant speaking in the background telling the representative that if I made one payment, I would be caught up and my due date would change to the 4th with my next payment being, September 4th. Again, I started receiving calls August 27-28, stating my payment was late. I made several attempts to call Ms. Merchant back as I had recorded her previous call and number. On 09/05/23, I spoke with Ms. Merchant, and she said "oh, I looked over your file and noticed you owe us one more payment and I would need that before we can change your due date". I explained to her the last recorded conversation with her representative who is on the call telling me that Ms. Merchant said, everything will be straighten out by tomorrow and your due date thereafter will be September 4th. I even made a payment with her over the phone with a confirmation number to ensure everything flowed. I believe this was a scam the entire time. I hate this company and apparently, I'm not the only one. I can't imagine them having loyal customers continuing to maintain their business with Conn's Appliance over the next several months and years. Their customers will take a significant decline and so will sales. I've always been proactive in whatever I believe, and I plan to stay outside with banners, telling the public about Conn's mission to "Conn" people. I've truly never been so disappointed in a company in a long time. I thought wireless companies were bad but Conn's takes the cake by a mile. I have several friends that have accounts with Conn's. At least six of them have told me they will not renew a contract with Conn's; six is a small number to start but trust me, this is just a start.
The complaint has been investigated and resolved to the customer’s satisfaction.
I SO AGREE WITH YOU. I CURRENTLY AM ADVERTISING HOW FRAUD CONN'S IS ON MY VEHICLE FOR EVERYONE TO SEE. I HAVE CONTACTED THE LOCAL PAPER HERE IN BAYTOWN TEXAS AND THEY WILL BE PUBLISHING MY LETTER ON CONN'S APPLIANCES. I HAVE BEEN TRYING TO GET A TV REPLACES FOR ALMOST 16 MONTHS NOW. AND I PAID FOR ADDITIONAL WARRANTY. I'M WORKING WITH THE BBB TO TAKE THEM TO COURT. I THINK YOU SHOULD DO THE SAME AND ENCOURAGE ANYONE YOU KNOW TO HELP YOU FILE A CLASS ACTION SUIT AGAINST THEM. THAT'S WHAT I AM WORKING TOWARDS. CONN'S ARE "CONN" ARTIST AND CORPORATE MONSTERS AND SHOULD BE PUNISHED FOR WHAT THEY DO WHICH IS PRACTICE UNETHICALLY AND WITH OUT EVEN THE MINIMUM MORALS.
Conn's Home Plus Reviews 0
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About Conn's Home Plus
In addition to selling products, Conn's HomePlus provides financing options for shoppers. This service is designed to make it easier for customers to purchase items by offering various credit plans, subject to credit approval. The company emphasizes its commitment to providing accessible financing, even to those with less than perfect credit histories.
Conn's HomePlus also offers delivery and installation services for the convenience of its customers. These services are intended to ensure that the products are properly set up and functioning in the customer's home. The company has multiple store locations across the southern United States, as well as an online store, allowing customers to shop both in-person and from the comfort of their own homes.
For those seeking assistance or more information on products, Conn's HomePlus provides customer service through various channels, including phone support and in-store assistance. Customers can reach out for help with their purchases, financing details, or any other inquiries related to the company's offerings.
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Conn's Home Plus emailscustomerresolutions@conns.com100%Confidence score: 100%Supportcustomerservice@conns.com100%Confidence score: 100%Supportmedia@conns.com100%Confidence score: 100%connsinsurance@conns.com90%Confidence score: 90%career@conns.com82%Confidence score: 82%Hrorderstatus@conns.com79%Confidence score: 79%Sales
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Conn's Home Plus address4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
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Well one of these days I'm going to look up a companies business practices before I buy from them, So Here I am at this site finding out that I'm not alone. I've been a customer of Conn's for about 4 years spent a lot of money with them although this is the first time I've gone through this debocale, I bought my 3d PC from them and thus my problems have started, after say 3 months with my NEW PC it would not come on took it back to the store I purchased from (Addison TX) and they sent it to their service department, after 4-5 days they called and said it was ready and it was the video card, picked it up (without complaining) took it home and after about 3 weeks would not come on again! I took it back this time I asked if it breaks again what's the process, the guy at the counter said usually 3 times and we replace it, OK so I get a call back in 2-3 days it was the video card again I take it home and 3 weeks later it crashes! I took it to their service center in Carrollton and told the guy I DON''T WANT THIS BACK I WANT A NEW ONE! he calls later in the afternoon to tell me it was the hard drive this time and ALL OF MY VALUABLE information was lost, but we've ordered a new hard drive and I said that's fine but I DON'T WANT IT BACK I WANT A NEW ONE, the guy said it's up to the service manager and when I talked to him the manufacturer told him they will replace the hard drive. Well I called HP and they told me that they prefer to work on their own equipment as there tech's are certified also they only had a record of 2 break downs. Here's the Kicker; Conn's never tells you if you take a PC to them to be fixed it does not get the manufacturers to stand behind their determinations and I should have sent it to them for the PC to have an accurate record of it's problems. So here I am joining the disgrunteled and wishing I NEVER BOUGHT ANYTHING FROM CONN'S and I've spent over $10, 000.00 in purchases, never missed a payment even making double payments for the last 4 years! you'd think someone would look at my customer history and think; Hey we've got a GOOD CUSTOMER HERE MAYBE WE SHOULD TRY AND KEEP HIM SATISFIED! TO ALL WHO READ THIS; BEWARE!
I wento to Conns to get a T.V advertised in the paper for 799.00 said come get it Wednesday I did they did not have in stock so I recvd a call a week later they had a Toshiba 42" for the same price come pick it up well the Sales person stated we are out after calling me to pick up the T.V called Corporate I was transferred and hung up on twice..Whom ever is running Corporate needs to be fired he has ruined Conns name by his bad management of the the Cons Corporation.. I called asked for the Manager at Conns location on Gulf Freeway he said he would take care of it not to mention pay attention to your contract they added all kinds of insurance to it after I said I did not want Insurance.