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1.3 1971 Complaints
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Costco Complaints 1971

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L
4:40 pm EDT

Costco budget rental cars

On line with my 85 year old mother for over 30 min. They have only two employees actually working at orlando airport. All other counters adequately staffed with no lines. This is horrendous for Costco members. Sister had a similar experience here. Was ripped off, waited and they had no car. Costco should think about who they partner with. It's tarnishing you're brand and reputation.

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Z
8:57 pm EDT
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My fiance and I made our bi-weekly run to Costco in Burlington WA, mostly for supplies for an upcoming Halloween/Birthday party this Saturday. At the checkstand, we had the most unpleasant flat out rude and degrading experience with an employee named "Mary". I attempted to pay with my pre-paid debit card I aquired through Bluebird/Amex. After the initial...

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T
3:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco I would like to complaint the attitude of the customer service staff at the exit

When she (black, thin lady with curly hair) was checking out stuffs while leaving. I just tried to help and wanted to tell her that how many items in total, (actually I was in a calm manner but maybe she thought I was [censored]y, that's why my feedback from her was unexpected and disappointed, ————— after she finished checking, she said: i m always right with calculations ( in a very [censored]y tone.)

How rude is it!?

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N
12:34 pm EDT
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Costco online tire order

ORDER# [protected]. I placed a tire order on 9/23/19. 3 of the 4 tires were shipped. I have called customer service over 5 times asking where the 4th tire was. 1st call they said it was being shipped from a separate location. 2nd time they discovered a label was done, but the actual order was not done. 3rd time I waited for a supervisor for 2+ hours of being put on hold and was disconnected. 4th time I was put on hold for another hour + and then they came back and said the supplier said they would put in another order and the tire would arrive no later than 10/11. Still no tire, called customer service again, was put on hold again for more than 1 hour, got disconnected. Called back and now they told me the tire was lost. It is 10/17 and again I have called 2x today waiting for a supervisor to come to the phone. 1st call I waited 45 minutes and hung up. 2nd call I am on and was placed at 11:05, it is now 11:30 am and I am still waiting for that supervisor. Their customer service is horrendous. DO NOT ORDER TIRES ON-LINE EVER! THEY HAVE CHARGED MY CREDIT CARD ALREADY AND I DON'T EVEN HAVE THE TIRES. GO SOMEWHERE ELSE, IT IS WORTH THE FEW BUCKS YOU SAVE USING COSTCO! I HAVE TO HANG UP AGAIN. WORSE CUSTOMER SERVICE I HAVE EVER HAD IN MY 58 YEARS OF LIVING.

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H
9:37 pm EDT
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Today (10/16/2019) I had an appointment for replacing tires for my car (Mercedes, 2006, R500). I arrived at Costco tire center and I started my transaction with the agent at the front desk at 3pm. The agent name is Ruben, . First, the agent refused to accept the offer I had three weeks ago, and insisted to do a new estimation. After the checking the car and...

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5:59 am EDT
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Yesterday, 10/12/19, after I entered Costco with our 6 week old infant in car seat placed in a cart, I pulled the cart off to the side when a cart attendant named Branden/Brandon (not sure which) was pushing a line carts almost hitting my cart with my baby in it just missing hitting my hand which was on the cart handle. I made a comment as he passed by...

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P
12:02 am EDT

Costco about the australian management and patrick noone

Dear Madam Sir,

Unfortunately COSTCO Australia is run by incompetent Managers which are all including most of the staff are professional liars. Mr. Noone says in his COSTCO magazine that all product are on the shelf's always and they never run out of any stock what a liar. If we ask the staff or any manager on the floor they tell us it is seasonal or they make something up, or dream something up, just that the customer gets out of there way. Like the biggest fraud Mr Noone committed telling they are not allowed to sell regular unleaded Gasoline because of Government regulation. After talking to numerous local federal politicians face to face that this is not so, and that this is an outright lie from Mr Noone and his staff of Managers.
We suggest that Mr. P. Noone be fired immediately for fraud as he is being paid kickback from the E10 manufacturer and we can proof this. He has been paid millions of dollars for committing this fraud.
We ask therefore the Boss in America USA to take action.
If this is not solved by or before the year end 2019 we will pass on all sensitive information to the Australian Federal Police.
Thank for looking after Your desperate Australian Customers !

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S
3:34 pm EDT

Costco citi visa membership benefits

One of the citi visa benefits are to cover accidental damage and theft for items you buy on their credit card. Guess what, it is Total Lies and I am very very disappointed - cause I could've used AMEX for same reasons and got covered with no questions asked. I bought a Scooter for my daughter about a month ago, and about a week ago, she parked it and went inside her dorm room to grab something. When she got back (less than a minute), she found the scooter on the ground and it slipped couple steps near which broke the throttle and couple other things on it. So I contacted Citi Bank to ask for coverage, he took all the information, the dates and what happened - he puts me on hold for about 3-5 min cause he has to talk/discuss with "someone" and then comes back with his answer. He said since this is negligence, it is not covered. I asked how is this negligence? he said I'm not sure sir but that what "they" are telling me, and underwriting will send you a letter with denial or approval of your claim. I said but you just said it's not covered, so what will Underwriting do, all he repeated was, underwriting will send you a letter in 2-3 weeks with their decision- which is a denial of course. So do yourselves a favor, and don't use that card for that or at all if possible. Also, I will be submitting this to the Better Business Bureau, but I can't seem to find the right link for that bank/card - Eventually I will :)

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2:20 pm EDT
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Costco premier protein shake chocolate

I have been using Premier Protein shakes daily for over a year. The last three shakes I had all appear to have a paper/plastic material in them that is not liquid (See attached). It is unsettling and uncomfortable to be drinking a liquid with chunks of paper/plastic like material in it. I even accidentally swallowed some of this material as well. I believe there may be a manufacturing defect with the packaging. I am concerned over continuing to drink this product and the potential hazard to swallow or ingest this material. I would like to continue to buy and use this product but need this issue resolved before I would buy again.

Please let me know if there anything you can do for me or information you can provide.

Thanks,

Bert
[protected]@tcindustries.com

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L
2:37 am EDT
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COSTCO Order Number [protected] I ordered online. When the product arrived, it appeared the box beat up & was previously open (possibly returned). Unfortunately, none of the screws nor parts to assemble were included. I requested the missing parts from Costco. I called Costco and was promised I would receive an email to promptly resolve in 24 hours; over a...

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B
8:51 pm EDT

Costco litter purrfect

We have been purchasing and using litter Purrfect for many years and have been very satisfied with it. However, the last two containers that we purchased have been terrible. It does not clump at all like it used to and the odour is terrible! We still have 2 containers left from our last purchase and will have to return them. We are very disappointed as we have always liked this product. Did something change?

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C
4:41 pm EDT

Costco sample attendant.

Today October 7th 2019 at approximately 4:15 my children and I were shopping at Costco in Farragut TN and saw a sample of some sort of chocolate flavored snack out. It was very busy around the table so I went over myself to grab a sample for myself and my children. The lady who was working the sample stand was very rude and embarrassed me in front of other customers by saying "oh well, wow! Do you need a bag to carry those in" because I got 4 samples to give to my children who were standing 5ft away. The older woman had her name badge inside her apron so I couldn't get her name but this wasn't the first time she has been rude and I feel she needs some additional customer service training so she doesn't talk to customers in this way.

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E
10:57 am EDT
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On Sunday Oct 6th 2019 we went to purchase a battery amongst other items. We wanted to purchase the battery and get that out of the way first since we were also going to purchase a pizza and that take approx 20 mins. We went in through the return line and was greeted pretty rudely by Marcie. Wanted to flex and make us go all the way around when we have a...

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M
7:52 pm EDT
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Costco tire center

We waited in line for over an hour on Friday to purchase and install tires. They were booked through Friday night and rescheduled our appointment for Sunday around noon. We had to wait in line another hour to speak with the attendant about our order. They had our order information confused with another person so we had to redo our order. They then couldn't find the tires we purchased which took another half hour. We were told it would take 90 minutes to install our tires we have now been wandering around Costco for 2 hours and will have to wait in line for another hour if we want to consult with someone about how much longer it will be. I understand that it is the busy season but I would appreciate more honesty. If it is going to take longer than 90 minutes let us know so that we can plan our day.

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M
10:09 pm EDT
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October 4, 2019 Today, after purchasing a few items at the Chandler store, the exit checking person, Robert, detained me for a mistake the cashier made while checking my wife and I out. Apparently, the cashier failed to charge us for some muffins we purchased. Robert spotted the mistake, after triple checking my items. The problem I have with this i...

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5:59 pm EDT
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I've been a member since the mid 90's when Costco was Price Club. I have never filed a complaint before now. Yesterday I was checked out by a cashier who was very condescending. I've never seen him before so he must be new because I shop there almost everyday. First he looked at my card and called me by my abbreviated first name. I didn't like that at all...

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J
12:28 pm EDT

Costco kirkland almonds

Hello,
We have always used and liked your produce. This was an anomaly so wanted you to be aware of it.
It is normal to have some bad nuts but these were more than usual.
Has many worm hole almonds. One with a larvae like substance attached on it.

Kirkland Almonds- 48 oz bag
ITM/ ART .284601
MFG 08 28 19
It was bought on 10/1/2019
From Costco- Omaha Nebraska
Thankyou for an otherwise great store!
Jenny Kunnath

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4:39 pm EDT
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I visited your company on Rockaway Turnpike Queens last Saturday and was very disappointed with the service. I forgot my membership card and was asking my cousin to use her card as we all live at the same address and was informed that we couldn't make the purchase as we had to go to customer service to get a pass. They then proceeded to ask my cousin for...

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4:30 pm EDT
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I was in Arlington store today. There was a corrner box full of pillows the tag above said 9.99 (one of the sale items) I look and all thats in box are king. When I finish shopping and get to checkout they ring up 26.99 so someone goes to check. The manger David comes back and tells me it some other brand so yhe cashier ask him to grabb me one. After...

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2:06 pm EDT
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I am a member of Costco and never had a problem before until today, Monday, September 30, 2019. I had the rudest with attitude cashier. I waited patiently until it was my turn. Joseph K, the cashier on my receipt, was speaking to the woman in front of me. Not a problem with me. When it came to my turn, never a hello, never a smile, nothing. He just went to...

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About Costco

Costco is a well-known American multinational corporation that operates a chain of membership-only warehouse clubs. The company was founded in 1976 and has since grown to become one of the largest retailers in the world, with over 800 warehouses in various countries. Costco's mission is to provide its members with high-quality products at affordable prices, and it has become a go-to destination for shoppers looking to save money on everything from groceries to electronics.

One of the key features of Costco is its membership program. Customers pay an annual fee to become members, which gives them access to the company's warehouses and online store. This membership model allows Costco to offer lower prices than traditional retailers, as it can buy products in bulk and pass the savings on to its members. In addition, Costco's membership program helps to create a sense of exclusivity and loyalty among its customers.

Costco is known for its wide range of products, which includes everything from food and household items to electronics and clothing. The company's focus on quality is evident in its selection of products, as it only carries items that meet its high standards. Costco also offers a range of services, such as travel booking and pharmacy services, which further add value to its membership program.

Another key aspect of Costco is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using renewable energy sources and reducing waste. Costco also works with suppliers to ensure that products are sourced ethically and sustainably.

Overall, Costco is a highly successful retailer that has built a loyal customer base through its membership program, commitment to quality, and focus on sustainability. With its wide range of products and services, competitive prices, and strong brand reputation, Costco is likely to remain a popular shopping destination for years to come.

Overview of Costco complaint handling

Costco reviews first appeared on Complaints Board on Mar 20, 2007. The latest review Website was posted on Jul 16, 2024. The latest complaint Service at Costco north lakes was resolved on Aug 21, 2022. Costco has an average consumer rating of 1 stars from 1971 reviews. Costco has resolved 131 complaints.
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  1. Costco Contacts

  2. Costco phone numbers
    +1 (800) 774-2678
    +1 (800) 774-2678
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    Membership & Warehouse
    +1 (800) 955-2292
    +1 (800) 955-2292
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    Online Orders
    +1 (877) 849-2730
    +1 (877) 849-2730
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    Travel
    +1 (855) 258-3217
    +1 (855) 258-3217
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    CostcoTickets
    +1 (855) 620-7579
    +1 (855) 620-7579
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    Photo Center
    +1 (800) 607-6861
    +1 (800) 607-6861
    Click up if you have successfully reached Costco by calling +1 (800) 607-6861 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (800) 607-6861 phone number Click down if you have unsuccessfully reached Costco by calling +1 (800) 607-6861 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (800) 607-6861 phone number
    Pharmacy
    +1 (866) 861-0450
    +1 (866) 861-0450
    Click up if you have successfully reached Costco by calling +1 (866) 861-0450 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (866) 861-0450 phone number Click down if you have unsuccessfully reached Costco by calling +1 (866) 861-0450 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (866) 861-0450 phone number
    Concierge Services
    +1 (800) 788-9968
    +1 (800) 788-9968
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    Business Center Orders
    More phone numbers
  3. Costco emails
  4. Costco address
    P. O. Box 34622, Seattle, Florida, 98124, United States
  5. Costco social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
  7. View all Costco contacts

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