Costco
Reviews and Complaints

The only reason I needed a new credit card because I'm divorcing after 40 years during our marriage we had a MasterCard, are line of credit was 10, 000 and not once did encounter The issues that I had with your company yesterday not only was my issue is not resolved but it was also the way I was treated by the three people I call through customer service I guarantee you if you continue this line of the performance these cards will not be around for long

On Sept. 1 the Costco store on North Pointe in Durham NC you had very nice, soft, ripe peaches, which I bought and enjoyed. A few days later the store had peaches advertised as ripe, but they were very hard.

Please don't sell unripe, hard peaches. Make the supplier pick them only when ripe. If they arrive at the store unripe, send the truck back. It is not your function to be and outlet for unripe produce.

The taste of this eggs is something...
I got it on September 3 or 4, and it says expiration date October 15, 2018...

It's NOT a chicken eggs at all!
I brought it to the work, wanted it to try some other coworkers .. they spat it immediately!
It's not real ..., it's not organic...
It's taеsts very vey bad...
I don't believe anymore for Costco...((((((

Hi
My partner and I ordered business card via coscto business printing online. The first time the picture turned out orange and I returned them in to Santa Clarita Costco. Then we reordered new cards but replaced the picture with a new one, same thing happened again. I went to Costco at Westfield Topanga & The Village, located at 6600 Topanga Canyon Boulevard Canoga Park CA 91303 and tried to return it. After spending 45 minutes tip toeing from one manager to another, finally the manager of ?photo center came named Dave arguing with me that why did you even ordered it with us. You should have order it with someone else. I only do it this time and I would never do it again. He turned the story the way that I am making the mistake by ordering business cards via Costco business printing. Or he is giving me a favor or accepting a defected product.
I have been a executive Costco business member for 10 years and I have never experienced such an unprofessional [censored]ty behavior from any Costco member. This is not my fault that the messed up with my business card. After rattling for 15 minutes, eventually he did not returned the card and I took them back with me.
I would like to know what kind of training he received before he became a manager? He did even have a basic manner as a cashier not to mention supervising other employees and what would an employee learn from such an supervisor. It is such a shame to treat your customer like this. especially customers who are paying for executive membership for over 10 years.
Since, this is my first awful experience with Costco I would like to get a feedback .
The supervisor name was Dave an employee witnessed the entire scenario was Ashly. The time of incident was 9/4/2018 at 20:00, in costco locate at 6600 Topanga Canyon Boulevard Canoga Park CA 91303
My name is Nastran Hashemi and my email is Nastran.[protected]@gmail.com

Tried to return some perishable items (ground beef and bread) that we had bought two days ago because we had bought too much of it. The manager was very rude did not even ask to see my member ID so he could see that we are good customers and never do this kind of thing and spent plenty of money at your establishment. Very upset that he wouldn't even look at our account and make a one-time exception. Makes me never want to spend money there again and instead go to our local grocery store who doesn't even ask questions on returns. I heard that Costco is pretty good with returns and this basically means he would've excepted the return if I lied and said that the beef smelled bad. I feel like a dumb honest customer who should just lie about things next time . I've been in the service industry for a very long time and the parts of being a manager is being understandable and wanting the customer to leave somewhat satisfied but he had absolutely not a care in the world .

I purchased a pineapple on Friday august 31st at the costco store in Vancouver Washington. The one located on 88th street. I cut it up today, Monday September 3rd, and most of the pineapple is rotten. It stinks and is grayish/brown in color. Very disappointed. I'm usually very pleased with what I buy from costco, as I am an executive member. We live a ways away from costco, 45mins or so. Makes it difficult to just run in and return a purchase like this. I sure hope this will get resolved shortly. Thanks

I am a handicapped individual who has difficulty ambulating very far and cannot handle a big box store without an electric scooter that works. Costco store scooters have frequently died and left me stranded in the big box store with no help in sight. The meters on those scooters are not reliable. The needle on the meter can show the scooter is fully charged but then it quickly dies out and the scooter quits working.

Costco should have a flashing light or a distress flag on its scooters that quit in its big box store so some help can be alerted to the handicapped individual's stranded plight.

On August 27, 2018, I posted a $800 payment online from my bank to my Costco Visa card. I had altered both the card and my bank that I would be in Europe for a certain amount of time. On August 30, 2018, I check my balance in my bank account and noted that the $800 had not been deducted. I checked my Costco Citi Visa card amount and found I was over my limit. The $800 had not been credited.

Knowing that a large check would be waiting for me when I returned to the US, I left only enough money in my checking account to cover any incidental charges that might come in while I was away.

When I called Costco Citi Visa, I was told that my payment looked suspicious so the money was not accepted, leaving me stranded. My $800 was in limbo and I had to waste vacation time trying to sort things out. There was nothing I could do until regular office hours. I should note that I travel frequently out of the country and have not had this problem with other credit cards.

Why would a payment from one of the banks from which I frequently made payments to a credit card that I always paid online from one of the banks look suspicious? This in unacceptable. Costco needs to find another credit card service.

We bought our homeowners insurance through you and your rep told us that they were an honorable company that would cover us and would abide to the Texas Insurance Board. Unfortunately they do not provide protection and do not honor their claims and do not work in Good Faith. They told us to re-roof our small home and when it came time to pay the claim said that their was a mistake with the adjuster and denied the claim after the roof was on. We called and Christopher Taylor laughed and told us to call you and the BBB. HE IS AT [protected] Ext 33318

On July 24th 2018, I purchased an Acer laptop (order # [protected]) online for a store pick up.
After dealing with the parking and navigating the usual store crowd, I picked it up, got home and opened the tightly sealed package only to find out they had sent me a Dell. Very upset, I called Costco.com & got placed on the what I have now found out to be a standard 22 min wait. They said they would send me the correct item along with a return label. I made it clear I couldn't deal with the store pickup up hassles again & they promised to ship it home. I mailed the Dell back same day. Few days later, I found out they shipped the new order (order # [protected]) to the store! I called back (long wait) & was told they should have told me they can't change shipping address for an exchange so they'd have to place a brand new order ([protected]) and refund me the original amt I paid. So on top of the fact that I finally got what I originally ordered over a wk behind schedule, up till today (August 27th), I have not got my refund. I have called several times, having to deal with the long waits each time and I get told they are expediting the issue. Apparently they didn't request the store sent laptop back and I was being unfairly being held responsible for that. Nobody bothered to check on this issue and never would have found out this problem if I hadn't kept calling back. They went ahead to send me the return label anyway for an item I didn't have and I had to call back yet again to explain I didn't have the laptop. The matter is supposedly expedited but yet I'm still waiting to get my $616.86 back after a month and 3 days. Once I do get it, I am canceling my less than 2 month membership for a full refund. I have not had good experience in the store either. No parking & they can't control the crowd. You can spend 30 mins just buying gas and they store their dairy in a super cold room. You have to brace yourself to run in and out just to get your milk & eggs. I had to learn to go with a super heavy jacket just to buy eggs. My kids told me to never take then back to Costco. Very bad experience!

So I usually always end up parking in the boonies because there are so many customers. So I usually just park out there all the time. What my complaint is that you don't have enough cart corrals out in the boonies. So not only do I have to walk way out to get to my car but then I have to walk equal distance back to put my cart in a corral. That is my complaint. It wouldn't hurt to take a few parking stalls away and turn them into cart corrals to make it more convenient for your customers.

We have used this product for years and have found it excellent. The flavor is good and not too salty. But the last two times we purchased it we found it sliced so thin you can't get the slices apart nor can you handle it easily to cook it. It stretches out until it has no shape at all or tears apart. The previous thickness of medium to thick slice was much better.

Dear Mr.Mrs.
My Costco membership # [protected]. I bought a meat from Costco 1900 Davis st. San leandro, CA 94577 today August 23, 2018. When my wife open the meat plastic cover she found a bad meat inside. As you can see the attach picture which the good meat they put on the top and the bad one they put under. The bad one is really bad. If I would see that I would not buy it but it was cover by the good meat on the top. It is not the way you do Costco. This is happen other stores such as Safeway but not Costco. It was hard for me to believe such cover up happen in meat department in Costco. I do not appreciate and hope you take appropriate action. I am not sure if I can buy a meat from Costco anymore.
Thank you

Hello. Yesterday i bought Canelonis from costco México zona esmeralda at noon. Toda y when i served yo my kids 8y old they found a ha ir. Went back to costco and the manager found it is from the supplier DYSAL and it is a pubic hair inside the meat. Im sick imagining we ate from this. I need an answer ASAP or ill sue costco México for bad higiene.
Thanks a lot

I have gotten calls from their automated call center saying that I've been chosen to win a 500 $ gift card or shopping . Have been told if I was interested to dial zero. This has happened 3 times now . When I dial 0 it rings and I get music for a few seconds then get disconnected. This is crap . So I'm going to lt my membership expire and go back to Sams. Sad way to treat your loyal customers! Cris and Irene Coffman. Indianola Iowa

Racism and Prejudice at Costco @ 1021 Pine Plaza Dr, Apex, NC 27523 - Costco Wholesale. I've been a Costco member for past 11 years. I've recently started noticing that Costco sales associates at the cash registers are only checking the if the credit card information matches to the membership information for certain people of colour. I've noticed for almost 20 times now. Please stop being prejudice. If you want to do it, do it for everyone. If this doesn't stop, I will start posting videos on Social media about this prejudice

I went to the branch in Santa Cruz, California on 08/17/18 to grab food. I was hesitant to bring my ESA animal with me because no matter where I've gone I always been told to leave because I look young and healthy. I brought her with me anyway because if I left her in the car she would of gotten hot. I was quickly flagged down by a employee and the security guard stating I couldn't have my ESA there when moments before I saw an elderly man leave with a dog that clearly was a pet or possibly an ESA and wasn't service animal. I have been living with my auto immune disorder for 20years and I'm 23, I find this to be discriminate because I look young I must be healthy.

On Aug. 16, 2018, I brought my car to Costco Vacaville, CA for tire rotation. I left my car due to a 3- hour wait. Upon pick up, I was informed by the front desk person that my right front hubcap was missing . I knew there were 4 hubcaps in my car because my husband checked all the tires before we left our house. I was thinking maybe the hubcap was stolen while I was parked at the Costco parking lot. I picked up my paperwork and proceeded to drive back home. After 15 minutes of driving, I received a call from Costco Tire Center stating my hubcap was found in their work area. I was instructed to park on the side of the building to have my hubcap installed. I turned around and proceeded back to Costco. When I went to the check in desk, I waited for my turn but the person at the desk called the technician immediately who worked on my car. I was telling him that I was frustrated and had to drive back to pick up my hubcap. He stated, "I was just reading the car report." I told him I didn't want to take up all my frustrations on him. Then the technician came with my hubcap. I asked him if he was the one who worked on my car. He said yes but I didn't get his name. He was laughing saying the hubcap rolled in their work area and then proceeded outside to install the hubcap to my car that was parked on the side. He then walked away without saying anything. I was so frustrated, very dissatisfied with the way I was treated. I strongly believe that I didn't deserve such disrespectful, neglectful, unprofessional and uncalled for kind of service. I wanted to ask more questions to be reassured that everything was okay and that I can safely drive back home. I had so much respect for Costco, as a whole, but now that respect and trust are gone. Since I was not able to talk to anyone at the tire center, I decided to talk to the manager on duty named Ken. He was apologetic and stated " Accidents happen; there is a supervisor who checks all cars prior to release to the customers." If that was the case, how come my hubcaps were not noticed to be missing ? Didn't the supervisor ask the technician about the missing hubcap? I came home very dissatisfied with the service. I am writing this with the hope that this will never happen again to any Costco customer.

Kirkland blue jeans start at 30" length and go to a whopping 36" length... My complaint is that I get 29" inseam length blue jeans everywhere else, why not as a member at Costco? It costs as much as the jeans cost to have them altered! Come on Costco, supply your members, lol! I'm taller than alot of guys I see in your store, so I know that I'm not the only one dealing with this issue with you! Thanks

I'm not sure how to go about this or even the best way to explain the situation, but basically one of your employees today fat shamed me while I was looking at pants. I was just looking around at the different styles and she said "We only sell smalls and mediums. That's what the sign says. We don't have any large sizes." Not once did I ask her, look at her, or indicate which size I was looking for before she said this to me. The tone she used and the way she looked at me as she said this was hurtful and embarrassing. I was so embarrassed I just said said okay and walked away on the verge of tears. If this woman had said this to someone with little confidence or self esteem, imagine how detrimental her statement could have been to them. I went and talked to another employee on my way out and I could tell they were sorry and felt really bad that this happened but I don't think they really knew how to handle the situation. I was not able to get the lady's name but she was older with short brown hair and it happened around 5:30 at the Costco on Andresen on 8/7.