Costco
Reviews and Complaints

Was appalled by the discourteous customer service at the optical center. At 11 am this morning I was waiting to place an order for contacts. There were 3 associates 2 of whom were busy with customers. The third one was working on a pair of lenses. She ignored me and chatted and worked on the lenses. I waited 10 minutes. When one of the other associates was done she too took her time and chatted with this one. I was absolutely incredulous as I've had better service with lines of customers and as many associates. Please address.

Myself and my husband was at costco on Sunday July 9th 2017. We were purchasing four cases of bottle water and a seasoned chicken when we got to the cashier and he rung up purchase. Then he paused and stated my card needed to be renewed okay we had no issue on that. I asked we get sales information from your establishment why wasn't a letter sent and sonething stating an increase in payment? We also knew costco do not accept. master card, I stated we would be going to front desk. A supervisor came over did not state name nor nothing asked cashier what he wanted then stated to cashier she dont understand. He sounded arabic from his language I could be wrong. We were going to go to desk to ask about why we were not sent anything then the ATM because our cards are mostly Master cards. I felt disrespect on the fact the supervisor stated I dont understand like am slow, stupid or simple then the fact of the non notifications. We shop at costco a lot and I reached out that same day on Twitter no respond so I felt they condoned the issue and what the spervisor replied. It's unacceptable. I feel they should accept all major credit cards because many individuals do not have the same cards. I am looking to get a new card and feews waived for being disrespected by this corporation..Costco in Merrillville, Indiana location

The shepherds' pie. Come on Costco. even I can put a little bit of Hamburg at the bottom of a pan and cover it with 1.5" of potatoes. Very disappointed. flavor has gone and the so called filling or Hamburg was next to nothing. you sell this for what $14 - 15 bucks and basically end up heating up a few potatoes with spices on the top.
Very disappointed
Pete

I had the absolute worst customer service experience at the Costco South Ogden #770 store on 7/9/2017 @ 14:22 per transaction receipt. Cashier was #64 Kellie f/e. My member id is: [protected].

Per usual my husband and I do all of our shopping together on sunday. After we collected all of our groceries and were checking out my husband left the line briefly to get a drink for my son. As it was my turn the cashier said she couldnt take my card because it was not mine. I tried to tell her that it was my husbands and that he would be back however she left the register before I could explain to her that he would be right back. She went to the little station off to the side to verify member information. She was absolutely rude when she got back! In the worst possible tone she told me next time to get a pass from customer care before I even got in line. I replied why? my husband is here. and she snapped at me replying he wasnt here a second ago. I again replied thats fine I understand if per policy you have to have my card at the register but you really dont have to give me an attitude over this. and she again very rudely replied you're holding up my line if you dont like it go talk to my supervisor. I want to make sure that this behavior is noted. I AM PAYING TO SHOP AT COSTCO and I feel like I should be treated with respect from your employees. AS A PAYING CUSTOMER I SHOULD NOT FEELING HORRIBLE AFTER I LEAVE THE STORE. I want to make sure that someone follows up with her and works on retraining her for customer service etiquette.
I spoke to someone in membership but no one really seemed to know what the protocol is for rude cashiers that send you to talk to their supervisors because they refuse to be polite.

I hope that someone follows up with me the soonest possible (With an apology that was overlooked) or someone can refund me my membership that I just renewed because I dont need to go back to a store where I wont be treated like a valued customer.

Hi,

Yesterday my wife and I visited Costco at Dedham, MA. We bought two cart full of items. While we are pushing the cart, the check out person on the door, he made racial comments about our country of origin, "F" word and complained about slow walking. This is my 16th year as Costco member, and with executive membership I spent about 4K-5K worth of purchases from Costco every year. I never had such kind of experience before. The customer service person (Robert, forgot his last name) insulted me and asked Caucasian lady behind me on the line to come to check items/bill.

I went and spoke to store manager as well. I am Indian-American citizen living in this country for last 20+ years, never had such experience at such a wholesale store like Costco. We bring so much business referring to my friends and relatives, thinking of switching to BJs because of this incident.

Costco membership # [protected] for reference.

Week in, week out I look forward to my visit to Costco. It's hard to describe what this visit means to me.I usually take my time when I'm in the store, I look around, I try the office chairs and couches you have on display, I contemplate life while walking through my favorite section (food duuh) and of course I enjoy the samples😋.
However this week's visit was atrocious... Everything seemed to he fine. But a weird feeling started to unsettle me. It was then when I noticed there were no samples. I felt betrayed, hopeless...and hungry 🙄. All I found was yoghurt (which was delicious by the way, I tried it 6 times). please don't let this happen again. P.d the attached picture was my face at the the moment.

Hello I know you mcan got not care much but me and my mom always shop at Costco I loved Costco till today so at the entrance there was this employees sighing you up for I think it was the visa credit card do they were giving out some blankets so my mom tried to sign up so she was not aprove but they still gave her the blanket so we were shopping and when we were by the registers this Asian guy with glasses kinda like in his 40s comes and takes away the blanket from my moms cart saying you did not qualify because no social security yealing it out loud he was so rude this happen in Costco at David st in San Leandro California

Was very disappointed to see you have stocked Newt Gingrich, Eric Bolling, and Oliver Stone's new books, which spread harmful lies and propagandize a thoroughly repugnant administration. You are held to the same moral standards that the rest of us are, even if you are a business. While everyone has a right to their opinions, you do not have an obligation to provide a platform. Stocking these books is tantamount to an endorsement of their views, or at least willful negligence.

This county is also very blue, so it's not like you're making much money off these books. Odd business decision.

I was thrilled when Costco started selling Free Range Organic chicken. But now, it's Kirkland brand and only organic. Not only can I no longer buy this in good consciousness, I explore you to do the responsible course of action and only sell free range. Organic customers are willing to pay for humane treatment of animals.

What is your stance on this? Would love to see free range organic pork as well.

avoterra by index fresh.
6 avocados
they ripen very strangely with some parts staying solid and yellow and other parts turning green to over-ripened brown.
Also the yellow parts quite flavorless.
I purchased these 6 days ago in riverhead ny.
I would like a refund although I have only tried 3 of the avocados so far not one has been normal like my other purchases of avocados from you and elsewhere.

I am sitting outside my local Costco store waiting for a riding cart to show up... For the fifth time in as many visits to Costco. I'm a baby-boomer, like a majority of your customers are. I WANT to shop at Costco, but I am unable to walk for a long time, and your store is large. I used to spend a lot of time and money in there. Not so much anymore, because there's never a cart available and I just can't stand up and walk that long. So if I DO go to Costco, nowadays it's a quick trip in and out just to get what I absolutely need. No more browsing and buying all those cool things your wonderful buyers have found. It just seems like to me that it would be worth your while to make more riding carts available. Just sayin'...

This is not so much a complaint as a suggestion. The foil & cardboard seal at the top of the jar is very difficult to remove, and is almost impossible to remove completely since it shreds into tiny pieces rather than peeling away cleanly. Other products, such as Pace Picante Sauce, have seals that can be easily peeled away in a single piece. Perhaps Kirkland could find a similar way to seal their products--such an improvement would eliminate considerable irritation and be much appreciated by their customers.

I went to pump gas today at costco at the gas attendant was so rude. She claimed I cut off a customer in line. I told her I didn't cut a customer in line because that customer was in between 2 lanes and couldn't make up his mind on which lane to go. She rolled her eyes at me and didn't want to give me her name. Not to mention she stood at my window arguing how I was the one that was wrong. Such bad customer service.

I was next in line for getting gas. The attendant motioned to go in the middle pump that was free. I didn't see her, so she motioned the car behind me to go instead. She should have tapped on my window. I had my two children in the car (toddler & baby) who call for my attention.

When I told her I would be writing a complaint, she used her radio to call the other attendant and told the car in front of me to stay put, preventing me from getting gas. Her behavior was extremely frustrating and unprofessional.

My mom called me at approximately 8:30 pm and informed me that she had gone to Costco and saw Olivia at food court as she took her order. My mom informed me she ordered a chicken bake and a salad. Olivia threw the salad to my mom. I don't appreciate that kid of behavior specially to a much older woman. Olivia should have more respect for members. It's not the first time she does it. I've also gone to food court and ordered a salad and she also threw it to me on the counter. I let it go because I didn't want to get her in trouble but know she is also acting the same way with my mom and I don't approve of it. Please have warehouse manager contact me at [protected]. Thanks you

My friend and I just went to Costco to buy all the food and drinks we need for our BBQ tomorrow. We head up to the register, and this gentleman said he could check us out. He looks at my Costco card, and says we aren't able to check out due to it being my Mom's membership who wasn't there. He grabbed a gal who was wearing a red vest (assuming customer service), and she looked up our membership to see if I was on there. While she was doing that, I told the gentleman to move our groceries and check others out because we didn't want to hold the line up. As I am moving the cart he yells at me for going over a yellow line. I went over the line to get a better angle to back up and stand on the side. The yelling was completely unnecessary. The gal came back, and said she would make an exception for us this time, but we just couldn't buy the alcohol. We completely understood, and really appreciated that. About 10 minutes later my Mom had come so we could purchase our drinks, and we ended up in the same line as earlier with the same gentleman. As soon as my Mom give him her membership he just says "your card is no good". The card I had just used to purchase all our food. He starts yelling at us, saying our card isn't good and that we can't purchase anything. He calls customer service, and tries telling them I didn't buy my groceries earlier, when I had. So I pulled out my receipt and as I do that, the guy calls us "bad members" to our face. We have been members at Costco for over 20 years. He had the audacity to even say that to our face. The guy from customer service takes my Mom's card, goes on his computer and looks up our membership, and even says our membership is completely fine, and he doesn't understand where that guy was getting his information. It was clear he just wanted to give us a hard time, and it came off as if he wanted to do it because we're not white. On our receipts it says the gal who checked us out the first time was Lindsey B, OP# 820, on 7/7/17 at 13:07. The gentleman who was purposely giving us a hard time, and being extremely rude was Don K, OP# 116, on 7/7/17 at 13:45. My family shops at Costco once to twice a week, and we have NEVER had an experience like this, but it definitely left a bitter taste for us, and we probably won't be back for awhile, as hard as that is to say.

Horrible experience as a first time customer. The fire pit did not work, schedule replacement delivery from 9 to 1 pm on a Saturday, waited until 2 pm. Driver called at 2:30 pm to let me know they were late. Reschedule a 2nd time, again, no call and never showed up. Spoke to Rachel (sup) [protected]. She followed up but did provide much help. This past Thursday, without our knowledge, the driver called to say that he was delivering the table at 9 am. I was already in transit to work, had to stop, turn around and finally got my table. No apology and no follow up from anyone from Costco.

Mario
[protected]

We came here to pick up my eye glasses. The member service named "elvi" saw me and my husband waiting at the "pick up" section but she just continue chatting with another employee. Then another couple came in and she assist that right away. Is that a discrimination? All those time she pretend that we don't exist! That employee should not be in a customer service. You managers should be aware of the employee that you're hiring. By the way, all my family members have costco membership and my husband is an executive member.

I have 3 adults in my house and can't add more than one member to the membership that I've had for 12 years. Costco why can't you allow more than 2 members in a household you get our money regardless and if you want to charge customers for the cost of adding anyone outside of two members you can... it's actually probably a larger revenue stream from a membership standpoint... but few companies actually listen to their consumers or their employees.

On July 1st I had my daughter's car regularly service for oil change by Honda dealership, inspection report(attached) show tire need attention for safety, since all four tires purchased from Costco no too long ago, I decided to take it to tire center to balance and rotate the tires, then will take it to Midas, where I have lifetime warranty, for alignment to extend the life of the tires and extra safety for my teenage daughter who drive the car. arrived to auto center and explained the problem to the manager on site(see work order attached), which I did not see before at this location, it was one hour before they close on Saturday, he looked up in the system and was about 3000 miles since last balancing, he said "IT WILL BE WAST OF MY EQUIPMENT TO DO THE BALANCING AND ROTATION". I said it is a safety issue, and I'm insulted, next time you will say it is waste of my time! this is not Costco treatment, I told him to do it anyway, then I went inside and spoke to customer service which they brought a manager who understood the situation since I advised him to provide better customer service education to his staff, which made me feel he owned the auto shop, not working there. work was done and got the car, while waiting for alignment appointment, my daughter drove the car on highway and start feeling car shaking over 55 mile, told her not drive till alignment done. Today I took the car to Midas, waited for about three hours for my turn, and they informed front two tires not balanced which cause the car to shake on the highway, they charged to balance the tires and tested the car (see invoice and detail service attached).
I don't know if Costco auto center did the balancing or not since I upset the manager... a certified service center (Midas) confirm two of the tires were never balanced.
The issue wit Costco tire center in Pompano Beach Florida has to be corrected, not sure how many of other victims that assuming a great, honest service, but it is not.
Safety and time wasted correcting those issue should be considered by Costco upper management, tires is a major component in many car accident and if we do not trust Costco, which I'm a member for about twenty years, who else to trust.
Please provide an e mail where I can upload PDF file since your system take only photos
[email ID removed]