Costco
Reviews and Complaints

An employee at the door (senior woman, white, blond hair, russian type accent) told me she had to check my back pack. I was with my baby in a carrier and had one item, a birthday cake with my receipt. This was ridiculous. I shop at Costco all the time and have never been told I have to be checked, and I have seen loads of people with backpacks and large bags not get checked. I felt targeted for being Hispanic and really do not appreciate it.

My co-worker and I came to buy craft services for a production. We had used the company card recently and not been alerted to our names being inactive. User experience for the customer would be greatly improved if you caught this issue on the way in. We had to wait at the till after being shoved aside, while multiple people told us we can't help you...Go to the membership counter. Had to go through four people who obviously didn't care about the rigamorole we were put through. It added stress to an already stressful prep day. We love the products Costco provides and it works well for the line of work we are in (advertising and film), but the customer experience and user experience in store could be greatly improved. I am currently still waiting at the till with all our food after half an hour of waiting.

I came to Costco in Henderson, Las Vegas on 07/16/17 to return some of the items that I got from my daughter. I explained to Stacy, the clerk at the counter that my daughter and son in-law gave me some drinks (a day before) that I could not use because I am allergic to them so I would need to return them (unopened).

After almost half an hour asking different questions about my return with a very rude attitude, she then agreed for me to talk to her manager. After waiting for about 15 minutes, a gentleman came out, Mr. Jonathan. I explained to him my situation again, he then told me that he will get the manager. I then waited again.

Finally, Ms. Richelle, the manager came and talked to me. She told me right in front of the other customers waiting in line that: You have a “Negative History” of shopping. I was shocked, disbelieved of what she just said loudly in front of everyone. I asked her to clarify what she meant. She told me that I purchased items from one Costco store and returned them at a different store. (She was not aware that my daughter, who lives near me, is a travel nurse, and that sometimes she bought for me some items at Costco in California and I did not like the taste or allergic to certain type of drinks, I returned them, unopened, to Las Vegas store as per the Costco’s return policy.)

The manager was very aggressive, authoritatively and loud, she kept emphasizing that I am having a Negative History of shopping.

After not being able to raise voice against hers, I asked her: “How would you feel if you tried to return an item to a Target store, and the clerk told you that you have a Negative History of shopping? Would you be hurt?”

The manager paused, and mumbled for a few minutes. She did not give me the answer for my question. I left the store.

7/19/2017

Very rude employee at the entrance to the Costco on 6350 Peachtree Dunwoody Rd. I have never had a problem with Costco or their customer service ever. I went at a crowded time around 12pm on a Wednesday. As I was entering Costco, the lady tried to stop me after I had already walked in and showed her my membership card. She then persisted in a rude manner to ask if the membership card belonged to me. I said yes, and she demanded I show her my driver's license as well. I have never had an incident where I was stopped like that while going in to a Costco and have never came across a rude employee there. There were so many other people walking in as I was, but she chose to only hunt down me. I don't know if it was racial profiling or what but she handled it in a very unprofessional way.

Member [protected]

My question or concern is why at the Scottsdale, Arizona Costco
gas is considerably higher than Fry's $2.09 vs $1.95 and somewhat higher than QT $2.05 vs $2.09, Today 7/19/07. This location seems to continually charge more when I expect to pay less because of membership pricing. I would appreciate you taking a look at this manager at this location and make sure his pricing is in compliance and what he should be charging Costco customers. Doesn't make since that Fry's and QT can offer gas for less than Costco.

I had purchased a costco cash card. The cash card has a number and PIN that can be used to cancel the card in case of theft/loss. On the card I had purchased there was balance of $172.85 when the card was stolen. I went to the store to take care of this and was told the line to cancel/reissue card was closed (past 6:00) and they will take care of this next day. I told the costco rep that the person stealing the card will use it by then. I was told that they will take care of this.

Unfortunately as suspected, by the time I went there next day, the stolen card was used by the thief. It's ridiculous that Costco has facility to cancel stolen/lost cash card, but will not take responsibility and refund the balance on the card when I first reported it.

Thursday July 13, 2017 around 530-550pm at COSTCO in Livonia, MI on Haggerty rd store 391...I had a incident with a COSTCO memeber (teenagers). I was being harassed, and verbally attacked by a young boy around the age of 13-14, two girls aging 16-18, and the mother. This isn't the first time I've been harassed by them, they come shop there frequently and just always have something negative to say. I was called a worker, I'm a servant, the boy stuck up his middle finger and was doing other type of hand movements. The mother was also engaging in her children acts. I'm not sure of what their actual race is although I want to say Arabic but they could be something else. The remarks they were saying was basically calling me a slave. While all of this is going on I have one of my coworkers right beside me witnessing it all. The mother then said I should act like an adult because I was laughing to keep me from saying anything wrong. I am not a COSTCO employee I work with CDS right inside COSTCO doing samples. So while they are harassing me I began to pack up, and they followed behind me until I found my manager. However I understand customers are always right and they take the customers side over an employee. Yet I'm tired of being the blame and now I took it upon myself to find management to handle the issue. I gave them my side of the story, and of course the other party lied about their story. I was told that they were going to run the cameras back around the time I mentioned the incident. I received a call a litter after I clocked out saying I did nothing wrong they saw what happened. My issue is I was never giving a apology for what was done to me. So I want to move forward, since it's been swept under the rug. But if it went the other way I would have lost my job! I Antoineal James is a victim here.

I decided to switch my car insurance to Ameriprise because I am an avid Costco member who trusts your judgement and process for delivering products to your members at fair prices. Because I am very loyal to my providers, it takes a very valid reason to make a change. The Costco/Ameriprise pricing for my car insurance was significant enough for me to switch my 20+ year relationship with GEICO.

Then only 4 months after my singing up for Ameriprise, and before my 2nd semiannual payment, my insurance was increased ~$100/year which evaporated my rationale for making the change. From a consumer perspective, that represents a bait and switch strategy to get my business.

I would like a responsible Costco, not Ameriprise, representative to explain this to me. [protected]

Robert Mitro
Policy# A103133770
Member# [protected]

I just had a Kirkland signature AA battery explode in my headphones. Was listening to music and heard a pop sound. Took the battery out and it was leaking fluid all over my earphones and hands and this morning woke up to find I have a burn on my thumb after I washed it up last night. My name is Robert Irvine and I live in London Ontario at 24 Windsor Ave and phone number is [protected].

It was around 10:30 am Tuesday morning when I entered Costco auto department. Sale counter is empty for almost 20 mins. A lot of workers walked back and forth in garage. They noticed there at least 7, 8 people include me wait in front of counter. front of me. But none of them come out to help. After 20 mins finally a worker came out to help. Being single saleman at front desk the it take another 20 mins to process 7 customers. Totally I wait one hr to get serve to buy s battery, the longest wait I hv ever had in my life beside wait to get in ride in Dysney theme park. Not sure where is manager in charge?

Very Bad service, how come company doesn't know to dispatch more sales to help. This department hv been there for decade. This kind of service is rare seen in any area.

MY daughter drove to des moines Costco from our home in ames, iowa about 80 mile trip. I gave her my card and ask her to buy us some bread.Upon arriving at checkout with my card #[protected], she was denied service and ask to leave your store. This really sucks and I`m pissed...What the hell? I`m a 100% disabled veteran that don`t have the luxury of running around as most. What kind of crap goes on these days at this location. My 17 year old had drivers license, and her military ID if needed but your associate was so rude over a f----- loaf of bread that she just drove home. What`s your justification for this behavior?
3pm at Des Moines location 7/17/17...and your customer service phone #`s suck cause I waited there 1/2 hour also/ Doug Ayers Ames, Iowa [protected]

Went to cash a Costco cash card, waited forever in the line to find out I had to go to "register 51" because she couldn't cash it. Went to register 51, lady starts to help me, says I have to activate the card, but it's a Costco card that makes NO sense, but I follow her directions I walk away and I call the phone number to activate the card on the front of the card . The card services place says it can't be activated even though I put in all the correct numbers . go back to register 51 and the lady starts to help me again reluctantly she then has to go home so she makes another man come over and help me in the middle of him helping me he pulls a different lady and tell her to come and help me because he has to go finish his audit at the front desk she tells him know she's too busy and she can't do it they in Sue and getting in kind of an argument she goes to get the manager to tell the guy that she's too busy to help me I mean you should be embarrassed at how your employees acted . He then turned me over to the manager who says it's Sunday and we can't help you . Now I have wasted 45 minutes of my time and you can't help me this is a Costco Cash card why can you not help me you are a manager of a Cosco store you have to be able to look up information . But it was evident she didn't want to help me she was too busy . My Cosco membership has expired and part of the reason we don't want to membership there is exactly how these people treated me when I went in today . Please tell me where I can activate this card and have a check sent to my home address as I do not want to go back to the store !

On 07/15/2017 I came into Costco wanting to get an eye exam and buy a year supply of contacts. The service that I received from the older ladies was unprofessional and rude. They weren't helping any customers and when I asked them to help me they told me I needed to wait. I was okay with that. As I stood silently for twenty minutes patiently waiting, they were chitchatting and pretending to look busy and even took some customers that came up for pickups. I politely reminded them that I was waiting and she turned and told me just a few more minutes as she continued to talk to her coworker about when they were going to lunch. So I asked another gentlemen for assistance and he let me know that I needed to go into the office behind me for that service. I don't understand why I needed to wait 30 minutes to be directed to the right desk. This is the first time I have had a bad experience at Costco. Please provide more training and manage these unprofessional people.

Totally rude and disrespectful she was arguing with her co-workers and when it was time for her to make my return she slammed the box almost throw my membership card on my face never said hi thank you or have a nice day. I am really upset about this if she doesn't like her job she should look for a different one, costco employees are alright some of them are rude but Lisa D was aggressive and I know they get insurance and great benefits from their employer but employees are sending customers away with this type of attitude. Costco needs to pay a lot more attention to their employees attitude.

Over the past year this product (Kirkland Extra Fancy Unsalted Mixed Nuts) has become mostly cashews. You should not call it mixed nuts...as there are very few other nuts in the container. There used to be plenty of walnuts, pistachios etc mixed in. I have been buying this for years but now unfortunately will not continue. Since it is your own brand, I am assuming that you may be able to fix this easily!

Knowing costco's registers are always busy with long lines, i always decide to put the barcode up so it can be a smooth fast transaction by scanning all the items. Your employee decides to comment by saying "take all your items out" in my head, i was thinking do they think i am trying to steal something? I replied with, i've placed the barcode facing up so it will be easy to check out. She then says, "got to be difficult" just loud enough so i can hear it. Thats the thank you i get as a customer for trying to help your store and employees?

I was going to Costco's food court, which was inside the store, with a black friend. I was told to show my Costco card but I told them that I using my parent's card because I did not have mine on me at that time. The lady in front told me that I could not enter because I was with a black person. I told her that I was just going to get food at the food court but she stilled refuse to let me in. So I decided to come back later at another time when that lady in the front of the door. A couples days passed before I went back to Costco This time I was let in by a different person in the front. However when I was coming out of Costco, the lady that refuse to let me in, told me that I need to be search and she accused me of stealing even the I had nothing on me expect my glasses and my wallet. She told me that i was banned from ever entering the store and if I ever enter the store again I would be arrest for trespassing and be charge for trying to steal. The first indecent happened a week ago, but the second indecent happen on 7/13/17 at noon

07/13/2017
Client number: [protected]
Costco cashier clerk is very rude and impatient to customers.
I was checking out my product at Costco warehouse, and I tried to explain to the clerk name (Madelyn P. OP#:197) about separated my products to 2 cards, but she didn't listen and yelled at me. She also said, " I am racist." I still didn't know why she said that. I have been a customer with Costco more than 15 years. This is the first time I saw a rude Costco cashier like this. Please talk to her about her behavior. If she keeps doing this customers, it will damage Costco reputation.

Cashier name: Madelyn P.
OP #: 197

Vinh Tran

I am inquiring if Costco is holding an online survey for their customers?
It has you answer several questions regarding your shopping experience at Costco then awards you with a product. All you do is pay shipping.

I did the survey, gave my credit card then again it asked to upgrade if you'd like additional product. By this time I got leary and suspicious. I cancelled my credit card but still want to know if this was a scam? They have very good marketing tools that mimic Costco.

Please let me know .

Regards,
Debra

This is not a complain but a suggestion to Costco. Why don't you start delivering to customers, like u r selling now, in bulk. And if u are, u need to market the service better. Amazon will end up killing the business and so many of us depend on costco to stay alive. I am a regular consumer who shops at Costco and amazon and really wish costco stepped it up a notch. The truth is that we love Costco.

Also your onions often rotten in the huge bag. This wouldn't happen if u cut the size of its bag in half. Pple would buy it more often cuz the amount is just right.