Costco
Reviews and Complaints

So I'm in Costco walking around looking around. I make my way over to the pharmacy. a guy with a beard looked like he was jus browsing the store as well. I make a contact with him but don't say nothing. well I noticed he was following me around far behind at first and then he starts blatantly following me everywhere in the store! I didn't do nothing wrong I was in my work clothes so I clearly I have the name of the company that I work for all over me like I would really steal something in my work clothes, well after about 20 minutes of him following literally 5 feet behind me and stopping every time I stop and on his phone I asked him if I wasn't supposed to do something like if I wasnt supposed to walk out of the pharmacy without paying for some stuff I grabed and he looked at me and said I don't know what you're talking about! So I Walked around the entire store just to see and he was literally 5 feet behind me the entire time it made me super uncomfortable. Couple people said stuff to him and was laughing like oh he's just walking around and every time I try to say no he's is follow me for some reason you know why they would act like They didn't hear me! When I would ask employee they would say I don't know what you're talking about Snd them avoid me I was the plague! I'm sorry but I have an executive membership and it just really made me super uncomfortable and it aggravates Me that they stereotype people like that! I spent $126.68 and would've spent a lot more if this guycwas not following me around staring at me every five seconds making me super uncomfortable. Oh yeah and by the way I cought him taking a few pictures of me too! I just want to say this is ridiculous and if I wanted to get stereotype and followed around I would've just went to Walmart. I mean I understand you have a job to do but Jesus Christ atleast try to hide it! I Promise if this happens again I will turn around and make a scene in the store and embarrassed the person because it's ridiculous and how do you think that makes a person feel! THIS IS CRAZY THAT THIS IS ALLOWED! I would also understand if He caught me like trying to stick something in my pocket but there was no movement towards that no signs or vibes that I was gonna steal anything! This policy should be changed! I'm sorry if I wanted to steal something I would go somewhere that I don't have to pay $130 a year to steal!

On May 31, 2017 I had my wallet stolen and inside had a Costco cash card with $400 on it so I called Costco when the incident happened and I spoke with the manager Gordon. I told him what happened, gave him all the info need to transfer the money on the original cash card to another cash card. At the end of the phone call Gordon reassured me that the money was transferred and everything was good I could go pick up the new cash card. We picked up the cash card. Then we went to Costco on June 14, 2017 at the cashier we tried using the cash card and it wouldn't work it was saying there was insufficient funds. So I went to customer service and asked to see what was wrong with the cash card. They couldn't figure out what was wrong they called Gordon down to see . He then showed me that the money was on the card but he couldn't tell me why it wasn't going thru when trying to pay.. I was at Costco for couple hours waiting for Gordon to fix the problem. Finally he tells me he was to call corporate to find out what's going on since he didn't know. I was in contact with Gordon every week trying to get this handled then on June 22 Gordon told me that the money had been taken out of the cash card ... meaning he didn't transfer the money so the guy who stole my wallet went to Costco and used the card! Gordon then told me to make another police report so Costco could give the identification of the guy to the police. On June 26, 2017 I went down to Costco met with the police officer as well as Gordon. I explained from the very beginning what happened and Gordon admitted that it was his fault that the cash card money wasn't transferred properly. So the police officer and Gordon stepped to the side to talk about the identification and whatever other info was needed. Gordon said he would call me later. Then on June 28 Gordon called me he told me I had to get him subpoenaed by the police (i was out of town) I called the police they said only the lawyers can subpoenaed him . I called Gordon back and told him what the police told me he said he would call me back and let me know what needs to happen. So I was waiting for Gordon's call back on an update... I called Gordon to july 11 there was no answer so I left a message asking on the update. On July 12 Gordon called back left a message saying that it's more legal then he thought and corporate said I have to hire a lawyer.
This has turned into such a huge deal. All I want is a refund on the money and I keep getting the runarounds. Once my wallet was stolen I called Costco right away to get this handled. Gordon didn't transfer the money properly so Costco needs to give me a refund, this has been going on for a month now.

Date Purchased: 7/29/17
Store: Warrenton OR
Customer #: [protected]

Purchased $33.89 worth of Steelhead. When opening the product to prepare for dinner discovered the fish was not fit for consumption. The product had a strong odor and slight slime covering the fish.

I threw the fish away. We were visiting the north Oregon coast and it would have been very inconvenient to return. It also made our dinner party a disaster!

I have attached the receipt and a copy of the label from the Steelhead.

Barry Greenberg
5990 Sunbrook Dr
Lake Oswego, OR

I would appreciate a refund for the cost of the fish.

I have a complaint to re-address about this product as the first time I addressed the issue was over a year ago. The issue was about small pieces of bones.
Friday 7/28 I broke a lower molar because of a bone for which I am going to ask for dentist payment to replace my molar.
It is unfortunate and I am thinking of any children who would eat this product without being careful which could lead to serious injury.
This product should be recalled until they figure out a way to make it safe for everyone.
Thank you.
Member [protected]

While trying to enter the Kelowna Costco with our friend who happens to be blind and had a guide dog in harness we were told we could not enter without valid BC Guide dog identification. While being handicapped is difficult enough having the added obstacles and the humiliation of being barred at the door waiting for a manager to come and OK the American guide dog identication ( which is where she was trained)is something that I find unacceptable.
Your policy is demeaning. A guide dog harness is clearly labeled. It was completely obvious from any observer that this service dog was working. I ask that you review your policy and educate your employees to not be so insensitive to blind people. The person at the door was rude.

On Friday 7/28/2017 I purchased E- tickets on Costco.com I never received them. I called your Costco.com customer service and Eric tried to resend something was wrong and he couldn't send them he told me to give him until 5:30pm. I did still no tickets. I called back and told Stephanie your customer service rep to just refund me my money I didn't want to waste more time waiting for them figure it out. She said ok and that I would receive a refund confirmation and I haven't received that either.membership# [protected]

I was paying for the Nikon 5600, organic 2% milk, and Nature Valley granola bars. After checked out and paid one of your considerate employees had the courtesy to ask me if I could afford such an expensive camera. That too in front of other customers. I find that extremely insulting and inappropriate.
Date: July 30th, 2017, Sunday in the afternoon at the South County Costco Location

This is more of a request, in my opinion, to create or enforce an employee smoking policy. Costco is not the only corp that doesn't seem to have a policy concerning smoking areas. Every time I walk up to either of our 2 Costco stores, I walk through a cloud of cigar or cigarette smoke. I don't mind people smoking. I just don't like to be forced to inhale their 2nd hand smoke to go enjoy one of my favorite stores...Costco. I just don't understand why management allows employees to hang out on the wall in front of the store and smoke. There is a large dock and plenty of room behind the warehouse to set aside a smoking area. I think it hurts the look that I would imagine Costco is trying to achieve. Thank you.

07/29/17 MAE was attending when we went to go get a new phone. We were the only customer at the time but she made us feel like she wants us out of there. We went to costco temecula ready to get a new phone but we just werent sure which one. we would ask nicely for information (we only asked a couple of questions) and she would be very short with her response and would walk away while doing so. We already felt weird about how she was treating us but we really wanted to get the phone that we contemplated on wether to just get over her attitude and get it but she stayed at the children's area reading the books. We decided to just leave and thats when she went back to her work area. We are not ones to complain but we just dont understand how she treated us like that despite us being nice in the first place. She didnt even bother a single smile. We are hoping for any improvement regarding this matter. Thank you very much.

Hello, I have been enjoying your berry smoothie for well over 10 years. I have always looked forward to getting the smoothie when I visit. I recently got one of the new smoothies and it was terrible. The consistency of the strawberries was weird and had a bad after taste. I am bummed that I will no longer get my weekly smoothie while shopping.

#bringbacktheberry
#whychangethegood?

I have eaten this product in the last year 3-4 times before.
Purchased this tapioca last Thursday. Ate some on Sunday and broke out with severe face rash next morning, on Monday, July 24. I didn't know what was wrong but it was red, hot, and bumpy.
Saw dermatologist, didn't know what it was. She prescribed a steriod face cream for the allergy and my insurance charged me $80.
I ate the tapioca again Wednesday night, July 26, and within an hour, my face got red, hot, flushed, I felt dizzy and got allergy problems again! I did some research on tapioca, and it's a root that makes cyanide. CYANIDE poisoning is red flushed face, bumps, allergic reaction and anaphylaxis.
It's possible that the company didn't cook this batch correctly and it's bad, or that I'm just now developing an allergy to it. Please investigate as this may need to be recalled.

I subscribed for Cystal Springs Water Delivery, since they are promoted through Costco. The issue is that, they deliver the water cans with out even being requested and they just drop in the drive way. Currently I am running out of space putting these water can inside my garage. I have called almost 8 times and spoke with escalation managers with Patricia, John and Lynn, they do promise me a day, but the pick was never done, its almost 2 weeks since I have almost 11 water cans on my driveway. The customer service is pathetic and escalation managers have no clue on whats going on with delivery and pick.

Hi,
I went to Costco specially today at below location 13700 Middlebelt Rd, Livonia, MI 48150 to get iPhone with Tmobile and Costco promotion gift card of 400 USD. I was talking to Sales Rep and finalized the deal. He pulled my account and told me that he cannot give the phone and tried with multiple reason. I told that i can resolve this rt away but he ignored me and discussed with other customer and gave it to him. I told him that he can give me the phone on my wife account but without knowing anything he said that i was asking for Fraud. I dont understand what fraud he was referring to. I have been Costco member since the day i came to US but never had such bad experience. I feel cheated as many of my friends got the phone on the same criteria where i had.

Every time I come to costco I hate how I have to show my membership card at the door. I am a mother of young children and It is very inconvenient to get out my wallet and card at the beginning of the visit AND at the end. Some greeters are very rude when I say I have it but don't want to dig it out yet. Today she made me wait by the hot door with my two fussy kids while I found it in my diaper bag. I wanted to cry. I just wanted top pick up some quick items and always stopping at the door on the way in and out makes my costco trip so much longer than other grocery stores. I only want to get it out when I am purchasing. My friends and I have complained together about this policy and the receipt policy. So I know I'm not alone in this view. I understand the receipt policy but I do not understand why a card at the door is necessary. You don't have to show your library card to get in a library. But everyone knows that you will need it at check out. The same should apply to costco. Having a greeter at the door is great. But I don't enjoy the rudeness I get when I don't have my card readily available because I have a baby on my hip instead. It makes me not want to shop at costco anymore. Now that my baby is done with formula I might just do walmart pickup from now on. Please revisit this policy or I will revisit whether I want to renew my membership this year.

We have been long time Costco members. I just recently dealt with their pharmacy manager who was arrogant and dismissive to my complaint about one of the pharmacy employees. I then talked to the warehouse manager who also had a very non-caring reaction to my concerns. I will definitely be taking my business elsewhere. Although the cheapest Prince George Costco Pharmacy has horrible customer service

Today (7/25/17) my 13 year old son was eating a chocolate chip muffin that we purchased from the Kenosha/Pleasant Prairie Costco which are usually a beloved snack at our house! When he bit down on something hard. He spit out the bite and we found a screw (hardware/fastener with blue loctite) in the muffin! This is completely unacceptable and a safety hazard. I expect a full 8D/root cause analysis to be included in your response.

We will monitor my son's teeth for dental issues over the next several days as he likely cracked or fractured one or more of his permanent teeth. Should we see any issues that require dental attention, we will let you know the impact. Please send a direct phone line number and contact name for further support as needed.

Kind Regards,
Sara Gilbert

On 7/25/17, we arrived at Costco before 10:00 am to purchase a tire. It took nearly 3 hours for the tire service to install "one" tire. Another customer with a 9:50 am appointment had to wait 2 1/2 hour to get "one" tire changed.

When I walked by the workshop at 11:07 am, there were 3 cars sitting idle. Only one technician was in the shop, having a lengthy conversation on the phone. When I checked again at noon, none of the technicians were in the workshop.

There was no supervisor making sure that things are done in a timely manner.

I have purchased tires exclusively at Costco for many years with the wait time of 1 to 1 ½ hours. It is totally unreasonable to wait for 3 hours to get “one” tire changed. This lousy service reflects badly on a company like Costco which prides itself on offering quality in every area of business.

I set up an appointment to have all the above installed Saturday 7/22 at the same time Direct TV showed up, AT&T never did. I have spent over four hours on the phone with incompetent people I have no appointment scheduled. I was sent to the escalated department for the Company that handles the kiosks in Costco. I spoke with a guy name Ryan who's accomplished nothing. He gave me a number to call. I called that number four times - waited on hold for 15 minutes EACH TIME, listening to STATIC only to be asked told to leave a message after 15 minutes they want me to leave a message. Btw they never call back. That alone was one hour. I need someone to call me at [protected]. Someone who can rectify this promptly! If not I ask that Costco come to pick up two new TV sets I bought from them -refund my money and have DirecTV remove their satellite& reinstall the dish network system. My name is Michael Boureston membership number [protected]

There are never enough registers open, especially at self-checkout. At Sam's club, they offer a mobile scan app and check-out process that makes shopping much more enjoyable and faster. We are seriously considering changing clubs because our time is too valuable to be spent in long lines especially if we are just running in for something quick. Costco needs to keep up with the times and current technology or it will lose customers like us.

Me and my father were forced to take pictures on our membership cards by Nancy from 1600 El Camino Real, South San Francisco, CA 94080.
We have done nothing wrong. And we keep saying that we don't want any pictures on our cards. But she said "you have to do it!"
She didn't give us any reason, the most likely reason is we asked for the downgrade of our membership. After that, she forced us to take pictures on our membership cards although we told her we don't want to do that.