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Course Hero review: Account deactivation

Y
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11:50 am EDT
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I am writing to bring to your attention some concerns I have regarding recent developments with my Course Hero account, and I appreciate your time in addressing these matters.

My helpful rate increasedfrom 33.33%(improved since then) to 90% from last 3 months but after that for 3-4 question even I did correct also student rated it as unhelpful.

how can you remove my account with even reviewing my unhelpful questions.please review the questions which are rated as unhelpful then deactivate my account.. With that 3-4 questions only my helpful rate dropped from 90%.

After writing mail to them regarding this they responded by saying that Because your Helpful Rating has not improved since then, our team has removed you as a tutor for quality purposes. Even through I increased my helpful rate drastically from 33.33% to 90% .because of 3-4 unhelpful rated questions they removed my account.

I remain committed to contributing positively to the Course Hero community and request transparency and fair evaluation of my efforts and those of my fellow tutors. I believe a more consistent and communicative approach will benefit both tutors and Course Hero as a whole.

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Jun 29, 2024 7:33 am EDT
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello Yashwanth,

Thank you for contacting us through the Complaints Board. We understand your frustration regarding your Tutor account's helpful rate. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your account. To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.

All the best,

Support
Update by Yashwanth54
Jun 29, 2024 11:20 am EDT

I already reached tutor support team but they did not respond well to my query.

They deactivated my account without reviewing my unhelpful questions.

although they are correct..

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