Course Hero
Reviews and Complaints

Hi. I am currently having the issue where I accidentally uploaded a lot of incorrect document which is all my privacy on it and need it all to be removed. Please help to remove all the document and course that have uploaded on my account on course hero. Thank you.

I subscribed for a special offer course hero offered to me for a 1 month description for $14.95 on March 28 and on the same day I have cancelled the reoccurring payment in my account so that course hero cannot take automatic payments in my account. By the way the 2 month subscription I subscribed is not the same as the annual subscription where it states that you have to pay $119.49 up front. The subscription is just for 1 month. But comes April 8 course hero charged me $119.40 for an annual subscription that I have never even subscribed to. So I filed a dispute with PayPal for an authorize subscription and for some reason course hero won the dispute and PayPal didn't refund my money. I called course hero and refuse to refund the $119.40 they stole from me and their reason is because I filed a dispute with PayPal and they kept insisting that the the transaction from PayPal is frozen which does not make sense why is it frozen if they won the dispute. It don't even make sense that I just signed up for a month subscription and a week after I got charged for a year subscription even though my month subscription just started. I called PayPal again and tried to reopen my dispute but PayPal could not open the dispute anymore and advices me to call the merchant and ask them to refund me the money again but when I called course hero again they kept insisting that refund is out of the option already. It has been so stressful in part and I do not have the funds at this moment. I just want my $119.40 back. Their customer service people are very rude as well. Course hero just steal peoples money. Do not subscribe or even think about putting your payment information to course hero because they will just take your money and have you sign up in a subscription that you never even authorized for.

I have uploaded notes from my university which have been asked to remove immediately by the lecturer which is Mr. Soriano. For all the notes I got from my university which I need to ask for consent from the owner since they are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I need to remove them before there are actions from the top level management of the university. I have asked the course hero to remove but there is still no action has been taken yet. I need to remove all of the documents from my account as soon as possible. I already file this case in their contact us.

The date of the incident was 4-19/21. I accidentally deactivated my account and i cannot get back in and my answers with my name on them are still up which is dangerous. This could very well be dangerous to me so either take the document down or reactivate my account. I think its weird that my account is deactivated yet my answers are still up there even with them being on archive. Please get back to me quick through email at [protected]@gmail.com

Hello there,

A long time ago I texted for a document / article belonging to a government agency or an official person. I also wrote why it is an official document. The emails I send messages to are support@coursehero.com and dmca@coursehero.com. But still there is no answer or return. I think it is important to remove such documents. But I don't understand why it hasn't been removed yet. I would be very happy if you could help.

The email the message was sent to: onyale[protected]@ yandex.com

My account had been closed and my earnings as a tutor cant be withdrawn. It just happened to me in the morning, April 13, 2021 at 10:00 am Ph standard time. I would like to make a reconsideration regarding thus matter even i have to pay/or you can refund the transaction associated with the frauduleny activities you said in my email. Hoping that the platform will take action regarding this kind ig issue. Thank you

Hello!

I have accidentally deactivated my account just a while ago (04/08/2021) RIght now, I am having a problem with its reactivation. Unfortunately, I still have files uploaded on my account that need to be taken down due to copyright notice. May I request that my account be reactivated for this matter? Better, if all files uploaded under my account be deleted.

username: sophiagudao
account email: sophia.[protected]@gmail.com

Hoping for your fast reply regarding this matter.

Thank you and God bless!

I want to delete a document which has my personal information and I have requested coursehero multiple times to delete it but they are not responding. Kindly please delete it and responds to my multiple emails.

here is the link to the document :
https://www.coursehero.com/file/86536169/J87525docx/

Hi,

i have a course hero account and i requested for a document to be deleted on the 23rd of March due to my school copyright reason.

Until now i did not receive any corresponding message to my request.

I do not know why coursehero is refusing to delete the document as I emphasized the copyright issues from my university that they asked for the document to be deleted on coursehero as soon as possible before they take legal action.

Coursehero has not removed the paper (delete it) as this has now taken long without a response.

I need a response from coursehero urgently please...

I uploaded some of my files and those of my older sister from two of my now deactivated accounts (MinisterPanther481 and SuperDogPerson 102). I feel uncomfortable knowing that those files are still uploaded on Google and other search engines.
Here are the URL links of the documents:
https://www.coursehero.com/file/79235199/Solar-System-Formation-Seatwork-finaldoc/
https://www.coursehero.com/file/79235146/Scriptdocx/
https://www.coursehero.com/file/79235142/Science-seatworkdocx/
https://www.coursehero.com/file/79235042/Media-Logdocx/
https://www.coursehero.com/file/79234948/iWonder-Philosophydocx/
https://www.coursehero.com/file/79234614/STS-ACTIVITY-1-DE-GUZMAN-YSABELLA-FATIMA-Bdocx/
https://www.coursehero.com/file/79234599/Innovation-idea-Solar-water-purifierpdf/
https://www.coursehero.com/file/83173786/Jabberwocky-Reading-and-Writingdocx/
https://www.coursehero.com/file/83173680/IMRADC-SOLAR-WATER-PURIFIER-KDG-JAMFM-JCL-version-2docx/
https://www.coursehero.com/file/83173558/EDITED-REPORTpdf/
https://www.coursehero.com/file/83173463/Article-Review-Self-and-Peer-Assessmentdoc/
https://www.coursehero.com/file/83173449/Article-Reviewdoc/
https://www.coursehero.com/file/83173426/GANTT-Chart-for-Science-RESEARCH-Paper-3rd-and-4thQUARTERxlsx/

Good evening,

I'm writing you because I accidentally uploaded some articles from my university classes which violate some of my classmates' privacy and they've asked me to remove them.
I then sent a message for the removal through their "contact us" section of the website and by inserting all the links of the articles I wanted to be removed.
They replied some days ago saying that they couldn't and I'm not understanding why, now they've stop replying to my emails.

This is the content of their last email they've sent me:
" JaysonM (Compliance)
Mar 25, 2021, 4:07 PDT

Hi Giulio,

Thank you for reaching out to us about your request to remove content from our site.

When signing up and agreeing to our Terms of Use, users are granting Course Hero a license to the uploaded and posted content. For that reason, once the content is uploaded to Course Hero, we generally do not remove content.

I understand this was not the outcome you were looking for, and apologize for the inconvenience.

All the best,
Jayson M"

These are the links to the documents I'd like to get deleted:
- https://www.coursehero.com/file/85761860/assignment-1xlsx/
- https://www.coursehero.com/file/85761706/assignment-3xlsx/
- https://www.coursehero.com/file/85761130/BTECH-BACHELORMASTER-course-list-Spring-2019pdf/
- https://www.coursehero.com/file/85761114/DANISH-GRADING-SYSTEM-BSSpdf/
- https://www.coursehero.com/file/85761118/Aarhus-University-housingpdf/
- https://www.coursehero.com/file/85760711/Individual-ETA-Exam-Grassipdf/
- https://www.coursehero.com/file/85760856/Group2-Entrepreneurial-Finance-Paperpdf/
- https://www.coursehero.com/file/85760688/Design-Thinking-Presentation-Lligo-convertitopptx/
- https://www.coursehero.com/file/85760753/GRASSI-Individual-assignmentdocx/
- https://www.coursehero.com/file/75826569/THESIS-OFFCIALpdf/

Would you be able to help me in any way ?

Best regards,
Giulio Grassi

Ive been trying to log in in my account but i really can't open it?i paid it for unlocks.. please help! i can't enter to my account with course hero app I can't use tutors question even to unlocks documents i can't what happened ?
Also another problem I have paid for three months but last time I saw only zero unlocks documents left that impossible because i only unlocks 10 documents since September what's wrong with course hero ?
Everything I'm trying with it doesn't working !

Hello, I accidentally uploaded documents without knowing that I was not going to be able to delete them by myself. In this documents, my name, my professor's name, and class are located on the first page.

My professor requested me to take down this document or she would inform my university's deans and maybe take legal action against me for spreading her information.

I completed a privacy form, and I was told that they could not see my name when in reality it is on the 1st page. Hope you can help me to solve this as soon as possible.

I requested to coursehero to take down the file that has my personal information last monday, March 22, 2021 and until now I still haven't receive any email in regards to my request.

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Please may you kindly delete my documents and my account as well. I would like to start a new account. I have emailed support and no response as yet . I need to urgently have my documents deleted. Thank you in advance. I realised that there was no option that will upload my documents as I would want and remove them as I would want. I honestly do not feel okay about that and i would want to delete those documents immediately and start a account properly.

My account is connected to my gmail. I cannot log in for two months already, when I try to log in the website displays "There was an error. Please try again.". I have tried like a hundred times, clearing cookies, using a new window, browsing in private mode, turning on and off VPNs... nothing worked. My account name is hpxin_Mak in your website. Please help looking into what happened to my account or what should I do to log in to avoid this error?

I accidentally uploaded my documents because I thought that this website is like a google drive where I can store and save all of my documents privately. But, unfortunately, I made a big assumption about this website because I never thought that this website can spread all of my documents without me knowing it beforehand.

Thus, I need to delete my documents immediately so that I will have no trouble already. I hope you would help me with this immediately. Hoping for your response as soon as possible. Please help me with this one I'm begging you all. I badly need to delete the documents I have uploaded.

I am hoping for your kind consideration of the above matter. I have faith that you will help me fix this one as soon as possible. Thank you!

Good day. I accidentally deactivated my course hero account..I wish to reactivate it to edit some of my uploaded documents.
I hope someone could help me to access my account. The documents I have uploaded needs to be updated and edited. Please do help me.

I have accidentally uploaded a file of my assessment in course hero. My lecturer asked me to remove it before it gets to the top level management of the university. I did not know that there is no delete button on the site. Please help me because I will get in trouble on something I did not know what I did. I need an action as soon as possible. Help me remove my document.

Hello, my name is alexander Zachary and my registered email id on course hero as a tutor [protected]@gmail.com. I have been tutoring since January, recently I received a mail that my account has been revoked yet i had almost $300 pending in the account. I can't deny the fact that Course Hero has been helping me meet my needs, pay rent and buy food but the course of action that was taken will leave me jobless.
I humbly request, that you find it in your heart to credit the remaining amount in to my account and as a one time courtesy please reactivate my account.
I am a passionate tutor and it is my desire that I use my knowledge and expertise to help tutor students on your platform.
I humbly request you to attend to my genuine complaint.
Thank you