Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Not able to Login To My Tutor Account
Like everyday I answer student's Questions at morning but today suddenly my account stopped working.
I tried logging in many times but same message as wrong email and password.
I have sent email to the support team but no response till now.
Please solve this issue to the earliest as during this lockdown I currently make my living through course hero only.
The complaint has been investigated and resolved to the customer's satisfaction.
With regard to issues accessing a tutoring account, inquires can only be handled by email, so please follow up with our Tutor Support team through tutor-support@coursehero.com if you have not already. They will get back to you as expeditiously as possible.
Thank you.
Removing the documents in my account
I wanted to delete the documents in my account because some of it are from my schools which it need to be deleted because of the School regulations. Pls. Contact me immediately before anything else may happen.
Remove all documents from my course hero account
I have a course hero account and I would like all the documents that I uploaded today to be deleted. My professor just recently today reached out to me to delete the documents for copyright reasons.
Replied
Cant login to my account
Hi, I cant login to my account and I need it back urgently pls help me to get back my account. I used google and facebook to sign up but cant login in today. Both accounts are [protected]@gmail.com and facebook [protected]@yahoo.com
Desired outcome: helo me to login back
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us here on Complaints Board. We are sorry for the trouble with getting into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Replied
Commendation for the tutor's rating.
I have finished my probationary period last Monday June 7 2021. Apparently, I received another violation which resulted to revoking my account. The violation says that I plagiarized my answer even if its not. When I ask the support team they just told me that the violation is valid without any further investigation on how they come up on that comment. I have attached some supporting docs with regards to this complain.
The complaint has been investigated and resolved to the customer's satisfaction.
With regard to requests about tutoring account, inquires can only be handled by email, so please email tutor-support@coursehero.com regarding your account if you have not already.
Thank you.
Replied
Requesting to delete my uploaded file in course hero
Good day Sir/Ma'am!
I would like to request for deletion of my uploaded file in Course Hero with the file name "[Template] Module 1- IP.docx". My professor told me to immediately turn it down or else I will be given a disciplinary action. I do not remember when was the exact date that I uploaded the file but I am very certain that it is one of these previous months. Since accessing files in Course Hero is not for free, it left me no choice but to upload my file because I do not have the required amount for it. The file that I was going to access on that time was related to the Indigenous People from which will be the basis of my answer on the given activity of my professor. However, it just so happen that we are prohibited to upload those files which compromise the intellectual property rights of my professor who originally made that file.
With this, I humbly ask in your good office to delete my uploaded file with the name "[Template] Module 1- IP.docx". I do highly appreciate if you could. Thank you very much and more power!
Best,
Kenneth
I am based from the Philippines.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. In review of our contact history, we see a response has been provided about your request. If you have not already, please follow up with the DMCA team by responding to that email directly in regard to the removal request of any content.
Thank you,
Customer Support
Replied
Remove uploaded document
I deactivated my account in coursehero hoping that my uploaded document would be remove but it's not. Can you please remove my document
Here is the link: https://www.coursehero.com/file/95795092/Exercise-04-Data-Managementdocx/
I accidentally uploaded it and it is not finished and not submitted yet.
Desired outcome: Remove the Documents
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board about removing content in your closed account. If you have not already, please follow up with the support team by email directly at support@coursehero.com. They will be best able to assist you with your request!
Thank you,
Customer Support
Replied
Removing my files in course hero
I have uploaded my files from my university which has been asked to remove it immediately by the school. and I have accidentally uploaded all my files from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible
Desired outcome: remove all my files
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. In review of our contact history, we see a response has been provided about your request. If you have not already, please follow up with the DMCA team directly in regard to the removal request of any content.
Thank you,
Customer Support
reactivate my account
I want to removed my uploaded files but instead i deactivated my account. Please reply ASAP
Replied
I cant Log in my account
Hello,
Why I cant access my account, I tried to log in just 2 hours ago and upload some files to get my free unlocks. While my uploads are processing I just leave it there, when I came back it got log out. When I tried to log in again, it cant pass in the log in page and the message keep saying "There was an error. Please try again." My account is relatively new, and this happened today May 23, 2021 and I hope you can resolve this issue. This actually the 2nd time that my account was deleted, or I really dont know if I got banned or anything. Please just let me know.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us here on Complaints Board. We are sorry for the trouble with getting into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Replied
Please remove the documents in my coursehero account.
I accidentally uploaded a 2 documents in my coursehero account. Its an information/notes from my university and it is strictly stated on our handbook that we should not upload it in any sites. PLEASEE REMOVE IT AS SOON AS POSSIBLE. I'M BEGGING. Otherwise, I will be expelled and probably be charge with plagiarism/copyright infringement. Please, remove the 2 documents that I uploaded there ASAP.
Desired outcome: I want my files to be removed.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
I cannot log in my account.
Good day! My University warned us to remove all uploaded files in your website. Can you remove all my uploaded documents? I need this as soon as possible. My file name is "Mherline Exconde". Thank you
I cant log in thru my gmail account
I cant open my account
[protected]@gmail.com
Desired outcome: I just want to be logged in and help me to find someone's help in my studies
Replied
I am complaining about how to remove my files in course hero because some of my uploaded documents are not mine
Please help me to remove my uploaded files in course hero account because some of the files are from the University and I mistakenly and accidentally uploaded some of universitys files without their consent and university ask me to remove those files before they make legal action hope it will be remove
My university is about to kick me out because I posted those documents. I MUST get them deleted as soon as possible. Please let me know how to do so. Thank you.
Desired outcome: Account files remove
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
Someone uploaded my paper without my consent
I have filed a complaint through DMCA on someone having uploaded my paper without my consent but my issue is yet to be resolved. my ticket number is 2145400. The uploaded paper belongs to my client whom I had done an assignment for, and he faces suspension from the university. He is set to meet the disciplinary committee for the final verdict and this is the only way I can assist him. I NEED THAT PAPER REMOVED ASAP. Please let me know how how long it will take because my issue is so urgent.
Desired outcome: I need my paper to be removed from your site
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the DMCA team directly in regard to the removal request of any content. Course Hero takes these requests very seriously, so once our Compliance Team receives your request, we will work as expeditiously as possible to respond.
Thank you,
Customer Support
Request for the removal of my course hero account and uploaded files
Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.
In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.
I am really hoping for the Course Hero to take action on this urgently.
Thank you!
Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.
In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.
I am really hoping for the Course Hero to take action on this urgently.
Thank you!
Desired outcome: Course Hero will remove my account permanently, as well as all of my uploaded files.
Course hero will remove my uploaded file on their site
Please take down all of my uploaded files on course hero. Our university administrators restricted us from uploading our files and works on any website, including course hero. Please this one needs an urgent action. Please help me. Thank you.
Request to take down my uploaded files
Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I want to take all of it down because I am afraid that others will download and use it for any bad intention. PLEASE HELP ME!
Desired outcome: Remove my files on Course Hero
Replied
Uploading files and documents accidentally
I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I'm afraid that my professors might find out that I uploaded some of our class notes accidentally and I would get reprimanded. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Completely remove all my uploaded files and documents in my account
Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I also wanted to raise my concern regarding the unlocked documents in my account. I would like to request to remove all of it because I'm afraid that my instructors would assume that I'm cheating in this site. I hope you'd take fast actions regarding my concern
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the compliance team at dmca@coursehero.com in regard to the removal request of any content or how professors might gain information about your account.
Thank you,
Customer Support
Thank you for reaching out to us through Complaints Board. If you have not already, please follow up with the support team at support@coursehero.com in regard to the removal request of any content.
Thank you,
Customer Support
Replied
Error log in account
The error is "we failed yo log in you, please try again later"
I have encountered this problem twice with different account and until now i still can't access my account.
I have already try to use different browser, clear cookies but still none of these solve the problem. Please fix this problem. I use google account to log in, the email is the same as the email that i've attached
Desired outcome: Resolve log in issue so that i can access my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us here on Complaints Board. We are sorry for the trouble with getting into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Also, may I ask if what is the number of coursehero customer support so that I can be able to speak directly to one of your representatives regarding the matter. Thanks!
Hi! I encounter the same problem also. my username is dominicalexis11@gmail.com which is the same as my google account. @Coursehero please help. Thank you!
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024 - View all Course Hero contacts
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