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Course Hero review: Hello

K
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9:16 pm EST
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I have been working for CH for more than a year now. and then they placed my account on a 14-day probationary period, and I already unlocked it, and now they locked my account again for another violation, they said. I have worked exclusively for this company, and CH is always coming up with problems just to close the accounts of their hardworking tutors. And I am sure I am very careful when answering on the platform since they put my account on 14-day probation. And right now, this is stressing me because, as of now, I am applying for a job, and CH is the only source of my income and has helped my family for a long time. I am always thankful for CH, but this is nonsense; they keep locking accounts without any specific reason. I hope they unlock my account because I really need it back.

I hope CH is considering my complaint, and I don't want to hear them say again that I have committed a violation. I am hoping for their kind consideration, Since my wife is pregnant, i really need my account back and also my earnings

Claimed loss: My Account and my earnings

Desired outcome: i hope they unlock my account and give my full earnings

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Dec 14, 2023 3:09 pm EST
Course Hero customer support contacts
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Thank you for reaching out Kyle.

If you have not already emailed our Tutor Support team, please do so at - tutor-support@coursehero.com. Our tutor support team will get back to you as expeditiously as possible. Please continue to work with the support agents who respond to your emails, as this will be the fastest way to resolve your concerns.

If you have any additional concerns please let us know.
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